Buchanans Steak & Seafood

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1. BC

   BrittanyC

   1 review

   5.0

   1 review

   Dined on April 30, 2022

   overall5food5service5ambience5

   Went for the first time. Took my husband and children, for my husband's birthday. Food was great, service was great and price was fair. Liked so much we returned for breakfast next day. (Also great) will definitely return

   Buchanans Steak & SeafoodResponded 4 days ago

   Hi Brittany - Glad you enjoyed your experience with us on this special occasion. Posting appreciated.

   Report
2. JB

   JohnB

   Columbus

   1 review

   5.0

   1 review

   Dined on April 23, 2022

   overall5food5service5ambience5

   Attentive service, great food, great atmosphere. Thoroughly enjoyed our dinner there.

   Buchanans Steak & SeafoodResponded on May 2, 2022

   Hi John, We appreciate the five star rating on all parts of your experience. Hope to welcome you back soon!

   Report
3. OT

   OpenTable Diner

   Toronto

   4 reviews

   1.0

   4 reviews

   Dined on December 31, 2021

   overall1food1service4ambience1

   Such a depressing place!! This is one of the worst place and experience to get it from Niagara! Serving bad quality foods. They don’t even know to make steak. Another funny note here is , My reservation was for 9pm and someone called me from the hotel and motivated me to come early to enjoy the music ! I reached early and there was one guy with guitar (I felt sorry for that guy)! I won’t even go there by mistake next time!

   Buchanans Steak & SeafoodResponded on January 4, 2022

   We appreciate your feedback, and regret to learn of the poor impression made, never our intention. Unfortunately, your server was shut down each time she tried to approach to check on your satisfaction, as you were heavily engaged on your telephone. During Music Week Dec. 26 - Jan. 01, we had solo musicians nightly, background dinner music, your night was jazz a guitarist. We are sorry to have fallen short of your expectations. P.S. sending us profanity on your private message, is not cool.

   Report
4. AB

   AnnieBeth

   1 review

   4.0

   1 review

   Dined on December 28, 2021

   overall4food4service5ambience4

   Service was excellent. Our server, Lias, went above and beyond to accommodate us.

   Buchanans Steak & SeafoodResponded on January 4, 2022

   Lise is an excellent part of our time of hospitality professionals. Thanks for pointing it out.

   Report
5. S

   Simon

   Toronto

   2 reviews

   3.0

   2 reviews

   Dined on December 26, 2021

   overall3food3service4ambience4

   A usually quiet restaurant inside a 4 stars hotel. Friendly service with live music some day. Dinner menu choices are not many and food are ok without surprise. Don't expect the same thing from a high end steak house. Its a good alternative when you don't have to or want to dine outside the hotel. Pricing is reasonable, and even low, for a restaurant in a hotel, in particular the a la carte breakfast.

   Buchanans Steak & SeafoodResponded on January 4, 2022

   We hope to welcome you back when next in Niagara.

   Report
6. OT

   OpenTable Diner

   Toronto

   1 review

   4.0

   1 review

   Dined on December 5, 2021

   overall4food4service5ambience4

   Our waitress was awesome….Very friendly and personable. The appetizers (calamari, Caesar salad and beet salad) were all very enjoyable. We did find the salmon a little over-cooked and the vegetables over-salted for our taste. Pasta dish was superb. Sorry, can’t speak to the steaks as no one in our party ordered.

   Buchanans Steak & SeafoodResponded on February 15, 2022

   Thank you for taking the time to post your review, your feedback is welcomed.

   Report
7. DS

   DerekS

   Toronto

   6 reviews

   vip
   5.0

   6 reviews

   Dined on November 12, 2021

   overall5food5service5ambience5

   Wonderful food and staff. Some great local wines at very reasonable prices.

   Buchanans Steak & SeafoodResponded on December 9, 2021

   Thanks for your posting. We carry primarily local VQA wines, keeping it local.

   Report
8. b

   billlie

   Toronto

   1 review

   4.0

   1 review

   Dined on October 22, 2021

   overall4food4service5ambience4

   Always a great place to enjoy a very good meal with excellent service and fair prices

   Buchanans Steak & SeafoodResponded on November 5, 2021

   Thanks for your posting!

   Report
9. JV

   JocelyneV

   1 review

   4.0

   1 review

   Dined on October 16, 2021

   overall4food4service4ambience4

   We stayed at the Double Tree for seven nights. We had six meals at the Buchanans, breakfast five times and dinner with our last night. It is a very good price/value. Lise , our waitress , at each meal , was great. We really enjoyed it.

   Buchanans Steak & SeafoodResponded on November 10, 2021

   Thanks for commenting on our good price/value and identifying our team member Lise as great!

   Report
10. RM

    RaymondM

    1 review

    4.0

    1 review

    Dined on October 8, 2021

    overall4food4service4ambience3

    Our whole experience at Buchanan's was positive. We were warmly greeted at the door and seated promptly. Our food was prepared fresh which I was pleased with. Many places use Frozen food nowadays and buchanans uses fresh ingredients. The value for our meal was also outstanding.

    Buchanans Steak & SeafoodResponded on October 13, 2021

    We appreciate your business, thank you for posting your positive experience.

    Report
11. OT

    OpenTable Diner

    Toronto

    1 review

    2.0

    1 review

    Dined on October 1, 2021

    overall2food1service3ambience1

    Ordered the marinated Angus steak medium rare for myself and two colleagues. Considering this is Buchanan’s “Steak and Seafood”. I expected a half decent steak. The steak in all three cases was gristly, over cooked and over salted. The best part of the meal was the baked potato and the Baco Noir wine we ordered. Called the waiter/manager over who offered to redo another steak which I declined. He pointed out that he felt it was medium rare since he could see blood on my plate. I couldn’t be bothered at that point. I chose this restaurant because I thought it would be quieter/less busy than the Keg - not so much. It was less busy, but had a table of about 12 older men who were in town for a golf weekend. After a few drinks, they were having fun and their noise level was significant. I paid the bill and added a generous tip - wasn’t the waitress’s fault. I would rate the marinated angus steak cooked medium rare a 2/10.

    Buchanans Steak & SeafoodResponded on October 13, 2021

    We regret to learn of your displeasure, and sorry we were unable to provide a redo. It is not often that we get groups of 12 men but in Niagara Falls it is a possible. Generally, we are low key as you sought out, with live dinner music on select weekends. We hope you will give us another chance when next in Niagara.

    Report
12. J

    John

    1 review

    5.0

    1 review

    Dined on September 19, 2021

    overall5food5service5ambience5

    I would strongly recommend this restaurant! Service didn’t just come with a smile! It was my first experience at this venue, my decision to try Buchanan’s was based off of all the reviews l read and in my opinion l am a complainer and very vocal about poor service. The reviews were spot on! Lise our server combined her expertise and compassion for what she does and focused on giving us the best experience she could! I believe in Jerry Mcquire the catch phase is “she had me at hello” . What more can l say! Thank-you for making our anniversary dinner extraordinary! Thank you also to Ahmed as well for putting his personal touch in as well!

    Buchanans Steak & SeafoodResponded on October 13, 2021

    Awesome to have had you "at hello". Probably the most unique review we have received to date. Will share the review with the team members referenced. Looking forward to welcoming you back soon.

    Report
13. KL

    KenL

    Toronto

    3 reviews

    3.0

    3 reviews

    Dined on December 30, 2019

    overall3food3service4ambience4

    Good service, my only issue is I was not given the option to order my angus burger medium rare, they just cooked it the way they wanted, we’ll done. Which almost ruined it for us. People were great though and everything else was good.

    Buchanans Steak & SeafoodResponded on November 10, 2020

    Thanks for the review, we appreciate your feedback. Locally for the past several years, health and safety organizations have been mandating not to offer medium rare - here is a quote from their site: "When it comes to cooking ground beef, 165 F means well-done. That means that you should never see any pink in the middle of your burger. That's right, the days when it was safe to eat a medium-rare hamburger are sadly behind us."

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14. A

    Alexa

    Toronto

    1 review

    5.0

    1 review

    Dined on December 13, 2019

    overall5food5service5ambience5

    We had a great dinner ! My husband both enjoyed our steak dinner- had the Sirloin steak and he had the Ribeye. The Server is very attentive and very friendly and she definite needs to be complemented. The Spicy Chicken as appetizer is delicious and the the Sticky Toffe Creme Brûlée was fantastic! We will definitely come back. Definitely coming back!

    Buchanans Steak & SeafoodResponded on November 10, 2020

    Looking forward to welcoming you back when we re-open for dinner.

    Report
15. BM

    BrianM

    1 review

    5.0

    1 review

    Dined on November 3, 2019

    overall5food5service5ambience5

    We searched online and was very happy with everything. Love the look of restaurant and hotel.

    Report
16. NS

    NatalieS

    Toronto

    1 review

    1.0

    1 review

    Dined on November 2, 2019

    overall1food1service1ambience1

    This was the worst dining experience we have ever experienced in the falls. The food was horrible, reheated beyond belief and dry.. wow dry doesn't even cut it. The waitress was like dealing with a wet mop. Extremely disappointed in every area of our dining experience. the waitress never came back to ask if we wanted drink refills, never came back to see how our food was ( as we would of politely told her). Unfortunately i would not recommend this place to anyone.

    Buchanans Steak & SeafoodResponded on November 10, 2020

    We regret to learn of your experience, what you describe is not typical and I apologize. When dining out returns to normal, we look forward to the opportunity of restoring your faith. The shut down has allowed us to revisit everything we do and improve.

    Report
17. WA

    WumiA

    1 review

    5.0

    1 review

    Dined on October 19, 2019

    overall5food5service5ambience4

    Food was delicious. I honestly didnt expect it to tastes so good. We got the Rib steak and a chicken breast with shrimp dinner. Was really good. The veggies were awsome and tasted great as well.

    Report
18. JF

    JeffF

    New England

    2 reviews

    5.0

    2 reviews

    Dined on September 18, 2019

    overall5food5service5ambience5

    Excellent service and food. Quiet evening at the restaurant and waitress was very attentive and personable

    Report
19. MR

    MikeR

    Nashville

    16 reviews

    4.0

    16 reviews

    Dined on September 14, 2019

    overall4food3service4ambience3

    Well, I booked this for lunch after reading the reviews. I thought that we needed reservations for this place but, we were the only ones there from start to finish. Not a bad thing. I also didn't realize that this place is in a hotel, which I'm not really a fan of hotel restaurants. The food was good for lunch and our waitress was really cool and helpful. Our view was interesting to say the least. We watched several people kicking back 24's and smoking fatty's. The best part was watching a, um, lady twerking in a window of the hotel across the street. Straight up free entertainment that was not anticipated and lightened my day.

    Report
20. BP

    BarryP

    1 review

    5.0

    1 review

    Dined on September 12, 2019

    overall5food5service5ambience5

    We had a fantastic meal and experience. The waitress was prompt but allowed us to enjoy our time there without interruptions. Both good and wine were outstanding

    Report
21. OT

    OpenTable Diner

    Toronto

    1 review

    4.0

    1 review

    Dined on August 28, 2019

    overall4food4service3ambience3

    It was okay just the layout was not as impressive as the pictures portray but the food was good and the service was satisfactory

    Report
22. P

    Peterd

    1 review

    5.0

    1 review

    Dined on August 25, 2019

    overall5food4service2ambience4

    Food was very good. Waitress got my wife's order wrong twice. We asked to sud the rapini for mashed potatoes, when the food came it had the rapini on it. We mentioned it to the waitress, she went back to the kitchen and brought out roast potatoes. We mentioned it her as we were paying the bill but she didn't seem to care.

    Report
23. LE

    LarissaE

    Toronto

    1 review

    5.0

    1 review

    Dined on August 24, 2019

    overall5food4service4ambience5

    Took my family here for my father's birthday. We had a great time and our server was great. Majority of us ordered steak and it was delicious. We liked how quiet it was and a good distance from the falls that we could enjoy a nice quiet family meal together.

    Report
24. JC

    JoelC

    Philadelphia

    3 reviews

    5.0

    3 reviews

    Dined on August 19, 2019

    overall5food4service4ambience5

    Food was excellent. Service the same, very inviting atmosphere. Would definitely dine here again.

    Report
25. VF

    VinceF

    Toronto

    2 reviews

    3.0

    2 reviews

    Dined on August 2, 2019

    overall3food3service4ambience4

    There were 4 of us and there was hardly anyone there but we were seated at a single table that was quite small for the for of us when we could have been seated at a larger table since there were few people there. My steak was fine but the small bowl of juice/gravey was salty. I also ordered the sautéed mushrooms, and they were very garlicky, lobster tail was fine and the other steak was fine also. We also had two salmon dinners and they were both very dry, with no tartar sauce for the fish. The starters we ordered were fine and the slice of chocolate Birthday cake was very good, and the piano player was good.

    Buchanans Steak & SeafoodResponded on November 10, 2020

    We look forward to welcoming you back once we reopen for dinner. The table choice seems quiet odd and I apologize for same. Frank the piano player will be back, stay tuned to better days ahead.

    Report
26. D

    Dredly

    Toronto

    11 reviews

    3.0

    11 reviews

    Dined on July 26, 2019

    overall3food3service3ambience4

    Service not quite up to fine dining standard. Server's demeanour sent the message that she didn't want to be working. Food was ok, acceptable but not great. Kitchen was very helpful in accomdatiing food sensitivity. Prices are on high end.

    Buchanans Steak & SeafoodResponded on November 10, 2020

    We regret to learn of the poor impression made. Never our intent to come across so poorly. When the shut down, we are now reviewing everything we do to improve.

    Report
27. OT

    OpenTable Diner

    New York Area

    1 review

    5.0

    1 review

    Dined on July 21, 2019

    overall5food5service5ambience5

    It was a great place to have a great dinner meal. Staff was friendly food was amazing. Drinks were amazing. I am from New York so I had no idea where to eat but I would definitely come back, the steak was great and they cooked it exactly how i had asked for.

    Report
28. OT

    OpenTable Diner

    Toronto

    2 reviews

    5.0

    2 reviews

    Dined on July 17, 2019

    overall5food5service5ambience5

    We had an awesome meal and our waiter Manu was great. We will definitely be back visiting Niagara Falls and dining at Buchanans.😊

    Report
29. MS

    MargaretS

    1 review

    5.0

    1 review

    Dined on July 16, 2019

    overall5food5service5ambience5

    Raj was our server for my husband's 70th and my daughter's35th birthday. He was great with all thekids. I have already recommended it to people. We will be back!

    Report
30. SU

    SUNNY

    1 review

    3.0

    1 review

    Dined on July 9, 2019

    overall3food3service3ambience3

    Given the competition in the area I would say there are definitely better places to go!

    Report
31. NG

    NiagaraGals

    Toronto

    5 reviews

    5.0

    5 reviews

    Dined on July 6, 2019

    overall5food5service5ambience4

    Great meal for the price and not too busy or loud. Will definitely go back!

    Report
32. LC

    LydiaC

    1 review

    5.0

    1 review

    Dined on July 6, 2019

    overall5food5service5ambience5

    The duck was amazing, melt in your mouth. As was the steak and lobster. Service was very friendly and fast, definitely made for an amazing anniversary dinner.

    Report
33. OT

    OpenTable Diner

    Toronto

    1 review

    1.0

    1 review

    Dined on June 27, 2019

    overall1food1service3ambience1

    I’ve managed a keg steakhouse and a ruths Chris, this was absolutely horrible. From old olives being used for our martinis, to the server saying it should say in the menu, when we asked questions of certain foods. (Terrible), with our baked potatoes, we were given sour cream in takeout containers, meanwhile we were eating in the restaurant? I would be embarrassed to be an owner of a doubletree hotel with a joke of a restaurant in house, just embarrassing. A cafeteria basically , I wouldn’t go again for free.

    Buchanans Steak & SeafoodResponded on November 10, 2020

    Yikes, we are embarrassed with what you describe. Not typical. Pre - pandemic, nothing should have gone out in a take out container - now post pandemic, it is the new single serve norm. The server clearly needed more training and should not have been on the floor unassisted. We hope when next in Niagara, and we are reopened for dinner, you will give us another chance. Clearly your experience in the industry makes your feedback very valuable to us.

    Report
34. IS

    IrinaS

    New England

    3 reviews

    5.0

    3 reviews

    Dined on June 7, 2019

    overall5food4service5ambience5

    Everything was very good, stuff very accommodating, food tasty and nicely served. The only thing that was not up to a standard was French onion soup, wouldn’t recommend it, everything else - go did it!

    Report
35. AF

    AshleyF

    1 review

    5.0

    1 review

    Dined on June 4, 2019

    overall5food5service5ambience5

    We went for a late dinner around 7pm! Had a beautiful table and awesome waitress! Our drinks and food were amazing and came pretty fast! It was very nice and calming in there not to much noise at all! Perfect “date night” type setting while on vacation!

    Report
36. PW

    PatW

    Toronto

    1 review

    5.0

    1 review

    Dined on May 25, 2019

    overall5food5service5ambience5

    Second time dining here. Absolutely a great choice. Food good, service awesome, reasonably priced.

    Report
37. OT

    OpenTable Diner

    Toronto

    1 review

    5.0

    1 review

    Dined on May 5, 2019

    overall5food5service5ambience4

    Attached to the Doubletree hotel, we were very pleasantly surprised by the quality of the food at Buchanan’s. I had the chicken and shrimp dish (I think it was Cajun chicken). Chicken was good, the shrimp was great, but the flavour that really stood out for me (very surprisingly) was the lentils. I don’t even like lentils (normally), but these were absolutely fantastic. My dining companion had the vegetarian ravioli. It was also wonderfully flavoured and presented well. Restaurant was clean and modern. The only slight negative if you’re looking for fine dining is that the other patrons were standard hotel diners (ie just down from their rooms for a bite to eat, although everyone was quite friendly). Great place - surprisingly unique flavours (not anything run-of-the-mill like Kelsey’s or Outback)

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38. L

    Longballjb

    Philadelphia

    29 reviews

    vip
    3.0

    29 reviews

    Dined on April 16, 2019

    overall3food3service3ambience3

    We went for breakfast and the menu was rather small. The place was empty but our food still came out cold. The food was good but would have been better hot.

    Report
39. C

    Creview

    1 review

    4.0

    1 review

    Dined on April 6, 2019

    overall4food5service3ambience4

    2nd visit and my partner had the striploin. So tender, a bit on the rare side but it tasted so good. I had the beef penne which was again...so tasty. Live guitar was a nice touch. Service was pretty good, just forgot to bring wine once. Service staff need a bit of training on restaurant character. Friendly enough, but just a bit rough on the edges. I would return.

    Report
40. s

    sd42retired

    Cleveland

    5 reviews

    5.0

    5 reviews

    Dined on April 6, 2019

    overall5food5service5ambience5

    We had a very nice dinner at Buchanan’s. The menu has a nice variety to pick from. The service was good, the meals came out quickly, and the food was excellent. The restaurant has a very relaxing atmosphere. We will definitely go back.

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