From Buca's delicious, Italian cuisine to the fun and festive atmosphere, we know how to have a good time! Our dishes are served family-style, meant to be shared by everyone at the table. We can accommodate any event or budget, from business occasions to casual family affairs.View Private Dining Details
Food good, but portions too big (even for kids). Service was friendly but pretty slow.
Good food. Decent value. Service was "ok" but it was busy as hell. I would recommend .
Waited 45 minutes past our "reservation.' When the appetizers came out after 30 minutes we didn't have silverware and ate salad with our hands since our server took quite a bit. When manager was notified, he didn't seem to care. Also when apps arrived our server came back to ask what our entree order was since he clearly hadn't put it in yet. Don't go here on a busy day.
Always good food, but even with reservations, we waited over an hour. We have been here for a few holidays and it is always a nice place to bring family. They were swamped Christmas night and our food came out at different times. That being said, I will come here again as the food is delicious! Great for kids, too. Just being honest with my complaints, but not upset because of the circumstances.
Love love the food! We order extra so we have leftovers.
Was there on Christmas day and they were obviously very busy. I had reservations, so was seated right away. However, service was slow and the food took about an hour to come to the table, along with the fact it was lukewarm. I didn't particularly have an issue with with the time and service, having worked at a restaurant before, I know how they can get behind. However, I think they were giving priority to To Go orders. I know they are usually open Christmas every year and it would seem like they should be able to plan a little better on their rush times. Perhaps limit To Go orders on that day or maybe provide a limited menu for those that can be ordered and prepared in advance?
We made a reservation for Christmas Day and even though it was a bit chaotic at the front; once we were seated everything was very good! The food could have been a little hotter but I didn't mind because they were packed! Will definitely go again. Just not on a holiday.
Our server was attentive and aware of restaurant attendance and take out demands. She advised us to order soon since the kitchen was getting busy. She filled all our requests promptly and was very pleasant and professional.
We had an 8:15 reservation but didn't get seated until 8:45 and that was after checking with the host 3 times. Then they seated us at a 6 top when we were a party of 8 and had to find another table to sit at. No one came to get us drinks or give us menus for quite sometime. The manager came over and sent out appetizers quickly but then they were just bringing us food from tables that had left before their orders came out. The GM came over and I was very clear we would never spend Christmas Eve dining there again. There were many other issues with the evening including the server spilling a glass of water on the table when bringing us our check. They did comp part of the bill but I would have preferred a great experience instead and gladly paid for it. It was hands down the worst evening dining out any of us have ever had.
Food was not up to par on Christmas Eve. Don't feel the restaurant could handle the volume.
This restaurant should not be open on Christmas Eve. It is totally unable to handle other than a small to medium crowd and it's restaurant in any given time. The food was absolutely terrible and did not resemble Italian food whatsoever. The service was even worse in and did not meet up with any kind of standard you would expect from a restaurant like this charging the prices that they do would never recommend this for a special occasion
We have been many times. My children even worked there over the past 5 years.
It's normally much better than it was on this Christmas Eve.
Of all the dining experiences at Buca over the years this was by far the worst.
All 4 of the food plates came out separate, unlike past times when all came at once.
2 of 4 plates were cold. Sent back, but barely warmer.
Server was polite, but terrible. Told us what we wanted to hear & never executed solutions to problems.
With 2 of 4 plates cold, then "supposedly" warmer, not, server said he told manager & manager sent his apology.
I twice asked to speak with manager, but no one came, except the server & even server came back to table at his leasure.
If it wasn't a holiday & my entire family wasn't hear, I would of asked for manager on a bathroom break, to clear all issues.
Terrible, terrible experience. Just in case Southlake Buca not aware there are other locations of theirs to try or just not ever go again.
Last night we met 3 other couples for a celebratory dinner at Buca of Southlake; I had spoken with the restaurant during the day to confirm the booking. All of us were on time for the 7:00 reservation, but our table wasn't ready until 7:20. At 7:30, when we first saw our server, we ordered our food. We told him that one couple had to leave relatively early and asked him to please get the order in right away.
As the situation spiraled downward (found our own cutlery, no food, drink orders took 20 then 30 minutes to arrive), we spoke with the shift supervisor and the manager, each time receiving assurances that things would be quickly rectified ("I'll go to the kitchen and see to it myself"). No such luck. The 3 remaining couples left the restaurant at 9:00 and went down the street to get something to eat.
I tried to leave the Food rating blank because it never came. 1 star is extraordinarily generous. Unbelievable.
Everything was just fine.
The Thanks giving dinner we did not like, I was not taste! We were 2 and they made pay for 3 because there was no 2. But I booked to segure my dinner for 2 and as they offered it! We got broccoli ( I hate it) instead of the traditional green beans! We were deceived and disappointed ! Also recommend Italian music to entertainment
We like to come here with a group. The food is very good. Try the Apple Salad. The pastas are all great choices. Also the Lemon Chicken or Chicken Marsala are favorites. Really good Spaghetti and Meat Sauce also. We have always had good service here. We always come away with leftovers! It's a family style menu and the portions are large. The staff is ready and waiting to advise on how much to order for the group. Make a reservation on weekends to be sure you are not waiting long. The only downside of this place is occasional crowding that leaves you feeling like a little elbow room would be nice and noise! It is LOUD in here and hard to get away from that!
Ravioli was served cold and we asked for a salad without dressing. They tried 3 times and couldn't get it right.
Food was great. Enjoyed the ambiance. Will come back again.
Bueno para grandes grupos ya que sus platillos son muy abundantes adecuados para compartir
Service was very slow. Took about 30 minutes before order was taken.
Went there for my child's 9th birthday. Tables next to us had bday songs expect ours. Told both waiter and on open table it was his Bday. Huge miss
Food was just terrible. Service ok in total. Won't be back.
Always love stopping here for dinner. It's one of our kids' favorite dining destinations. We were here for a birthday, and were really happy with the attentiveness of our staff. Our favorite table is the kitchen table. You'll never be bored with the non-stop action from this location.
For starters, I would recommend the fried cheese. We get a large for our family of six, and it usually disappears in a matter a minutes. For dinner, we usually go with a large plate of spaghetti and either pizza or lasagna . . . all of which fill up the crew, and leave an opportunity for leftovers.
They do a great job at this location. We'll definitely return again soon.
Buca is a great place to grab a meal. Everything is served family style and the portions are huge. Couldn't talk my group out of ordering a large and we boxed most of it home.
Seemed to be "Birthday Celebration" day. We lost count of how many times the staff sang their birthday song. With all the big groups it was fairly loud. The restaurant being segmented in separate rooms helped keep it down to a low roar.
Buca's email club is awesome. You can really save on your total bill.
Food and service were great.
So, we decided to go back since we were given a $50 gift certificate. Ugh. They were out of tiramisu. This is after we told our waiter that we were going to pass on extras and just get a small lasagna to share so we could save room tiramisu. This is when a waiter should check to see how many are left. Another fail.
Our party of 9 was very late for our reservation due to a highway shutdown but the staff was very accommodating and genuinely pleasant. They quickly turned a stressful situation into a fun night.
$25 Chicken plate was bad! Chicken was very chewy, notified server who did not seem to care. Will not go back to this location!
I hate leaving bad reviews. I'm being generous with two stars though. Father's Day dinner started off with a nice, but possibly stoned waiter; maybe he just has a video game head. Either way, he was there, but not present.
The good: house mix wine, fried mozzarella
The bad: OUT OF LASAGNA (fail), the rigatoni had very little meat and cheese and was 90+% pasta, the spaghetti was big enough for an army but again only had two meatballs on it.
Unfortunately, this dinner was not worth the $125 we paid for it. I'm glad my husband picked the location and not I!
Service was incredibly slow. Server was new so that may have been the issue. Caprese salad was fresh and pastas were ample and tasty. The chicken marsala sauce was good (a bit sweet) but chicken was on the tough side.
Was there for an evening with my kids. The service was poor at best. Took almost an 25 minutes to get a drink order. Food took another 50 minutes. The only thing that was quick to arrive at the table was the check.
Great meal and good value but it was so noisy we couldn't even hear the person across the table from us. Not a place to go if you want a conversation
Poor service, spaghetti and meatballs had at least a cup of water at the bottom.... water. Waitress said that was normal and made no comment else.
Worst birthday experience ever! Arrived at 6:45 to a hot and stuffy environment that strongly smelled of sewage! Though our food and drink order was taken promptly, our food didn't arrive until 8:15!!! That's an hour and a half later!!! No apologies nor comps were offered for such poor service. In fact, we were overcharged immensely in things such as double tipping, items not ordered, miscalculations and our not even our coupons were honored!!! Unacceptable!! We couldn't get out of there fast enough and I will be discontinuing my traditional birthday dinner here effective immediately.
Waiter was great, food was good, but cooks weren't getting food out timely. Ordered 4 dishes and it took 1:15 min to come out. Had two diabetics with us and their delay did not help.
Lemon Chicken still the Bomb!!!!!
Clam fettuccine not anything to write about.
We had spaghetti and meatballs with chicken parm...it was just ok
Multiple visits to this location & everything is consistently good.
Wasn't greeted and had too go to the bar to be seated. Once seated the bartenders was great and the service was great. Food enormous portions and tasty. I have to return again to try some of the other dishes
Always a favorite place to eat for really any occasion!
Bucca was able to seat us twenty minutes after we arrived and the food was perfect.