Buca di Beppo - San Jose - Oakridge
Whether you’re catching a show at the San Jose Center for the Performing Arts or shopping at nearby Oakridge Mall, Buca’s warmly decorated dining and semi-private rooms are perfect for enjoying a relaxing meal, everyday dining or celebrating any occasion for parties and groups both small and large. Can’t join us at our table? Call ahead or order online for To Go or delivery. Catering also available.
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Thanksgiving dinner at Buca di Beppo was wonderful. We opted for the traditional Thanksgiving dinner served family style, but the regular menu was also available. Our server was outstanding, and the atmosphere was homey. Noise level was quiet. All in all, a nice relaxing Thanksgiving feast.
Thank you for choosing Buca di Beppo to celebrate the holiday! We appreciate you sharing your experience with us and hope you visit us again soon!
I love this place but the service has gotten really bad my last two visits we're horrible
Upon a short wait to be seated, we waited at least 15 minutes at our table before a waiter arrived. Things started off poorly as the menu given to me was quite soiled with food and literally stained with old tomato sauce. The menu is essentially for multiple people and one cannot order a meal for one person. We initially ordered veal parmigiana but were told no veal dishes were available. We ordered a salad that was good but enough for 3 people at least. After at least 30 minutes, our entree arrived that was enough for at least three people. We had meatballs and spaghetti that was tasty. I would say we had an average experience that was not quite as accommodating as your typical Italian restaurant. Service was slow and the wine list overpriced by at least 3X. $15 for a 6 oz glass of Chianti. We most likely will not return.
Very bad experience too much to put down it started horrible and ended worse spent 2 hours there and they were the worst 2 hours ever spent at a restaurant
Santiago was our server. We went for my boyfriend’s 30th birthday. The food was awesome. The service was outstanding. You get huge portions for a very good price so there were plenty of leftovers. We will definitely be back! Highly recommend, awesome spot for a meal!
Excellent chicken dishes. The salad was too heavily dressed - we forgot to order dressing on the side.
Been here before, it was great no problem. but this is the first time i have to ask for a server after 20 mins of wait, no one approach our table once we got seated , i get it it's busy, but at least greet the customer or at least ask if we been help even though it's not their server table. Our server is great.
Besides the wait, everything else is great,nnot perfect but okay.
I arrived on time the host asked me my name and he confirmed the reservation and told me to wait 10 min and then after 25 min I asked again about me and he said I forgot about you and then the gave me a very bad table I asked for a better spot and the told me that was the best or I have to wait another 30 minutes . The name of the host was Nez please provide this feedback to the restaurant he has everything except customer service skills.
He was just talking with her coworker without paying attention to the people or customers there . I have been in different location a of this restaurant. vegas , Michigan etc and this was the worst experience
Staff is the best, especially the night bartender. Friendly, fun, and awesome. Great place for groups and special occasions. Portions are huge be prepared to eat. Located at the mall for even more fun things to do; movies and shopping.
We made a reservation for 6:30, arrived a bit early and were seated within 5 minutes. We ordered a salad which was excellent. I had meatballs and spaghetti which was very good , my wife had a pizza which was mediocre. Everything is family style, so the portions are large, but so is the price.
I was a little bummed. I specifically requested to not be at a table at the front of the restaurant because I just feel those rooms are just not romantic and you can’t enjoy the ambiance as much but unfortunately for some reason we were seated in a front room. Our waitress was also super monotone and not pleasant. I asked if they do anything for birthdays and with the most unpleasant look she slowly said yes and walked away. I kind of felt bad that I had taken my boyfriend there for his birthday. The food though is great.
service was impeccable, food was great, was really positively surprise as I read those bad reviews online but I have nothing bad to say would definitely arrange another birthday party there.
We had pastas which were really good. The service was great as well. Would definitely recommend.
I can believe how bad the experience was. It started off with ice tea that had turned bad. Than the salads cane and not even 2 minutes later our entrees.
My chicken was so dry and tuff. Daughter ordered mussels with garlic and wine, but there was no wine, it was dry.
The manager came by and asked how things were, he replaced my dish, but it literally took 35 minutes to come.
We never saw our waitress again, they said she was taking care of a large party in the back.
This was the worst dining experience I've ever had. I went there with a party of 9 for birthday and Father's Day Celebrations. Our reservation was at 6:30, got seated at 6:45, and we ordered appetizer and our main courses as soon as our waitress took our drink order (around 6:50).
We wait until 7:45 - still no food, just our drinks and bread. I spoke to the waitress several times - first time she said it will be out soon. Second time, she says "I've told the kitchen so many times about your order, they STILL haven't started on it". My wife asks her, "can you check again?", and she says "It's not my fault!". Really?
We wait until 7:55, still nothing. I get up and ask for a manager. When I talk to her and tell her it's been over an hour and we still haven't gotten our food, she says she'll check on it. No apologies, no empathy.
8:20 the appetizer finally comes out. We ordered calamari - it's not supposed to be spicy. But it tasted burnt, over-salted, and so spicy that it was inedible. We finally had so we decide to leave.
Manager didn't even bother to come out and talk to us again. I told our waitress that we got tired of waiting, so I ask for the check and that we are leaving. To her credit, she comes back and tells me the appetizer is on the house and she apologizes about everything.
The funny thing is all the other tables around us got their orders on time, even the tables that arrived after us. So I don't know if they just forgot about us, or what. But the manager obviously did not care about us, so we will never return to this restaurant again.
It was a nightmare, we had a reservation for 6:45 pm. It was 4 adults and 2 children, we ordered our food and the young waiter would come by and tell us food will be late kitchen is backed up. This went on for 3 1/2 hours until I finally got up to talk to a manager who apologizes for this and offers us pizzas which we took. Our order was to be cancelled and then all of sudden food started coming and it was horrible. I told the manager I was not paying for any it and only for drinks and a salad we did get. This happened to others too but we were the worse ones I don't know if I would every go there again! This was for father's day also!
We came here to dine for my birthday. It wasn’t my first choice but it’s what was available. The front area staff were nice and seated us. The server herself was nice but the service was so slow. I mean Buca is always packed and I’ve been here before. It wasn’t any busier then normal. Everything took forever, food, bread, refills. I asked for a latte after dinner but it took her forever to tell me that the restaurant was out of lattes which is kind of strange but ok. Then she asked if I wanted something else, I said no because it would probably be 20 minutes plus to be told it was out or not and then however long it takes to make whatever it is. So yea, I probably won’t be going back, the food isn’t that good and the service is not good at all.
Service was horrible. Waited to just get water, I’m pretty patient but after 30 minutes I should of seen a server.
We came here on Mother’s Day and that was a mistake. Horrible service. Took over an hour to get our food. We had to go to the bar to get more drinks since our waiter never checked on us. The chicken Marsala tasted like sweet and sour chicken. No tables around us were cleaned up the whole two and a half hours that we were here. DO NOT come here unless you like to be disappointed!!
Ran out of broccoli, service was great but other servers were taking our orders so it took longer to get our food.
went for Mother´s Day, dishes are meant to be shared so expect big portions,
Terrible service. Tables sat 15 min after us got drinks and bread before we even had a server come to our table. Once they brought drinks only half the tables drinks came, the rest were another 15minutes later. Kids meal came out well after
The adults meals.
Our server came to our table 2x in total. Once to take our order the second time to hand us the bill. If we needed anything we had to hunt down another server.
Never going back again.
Always fun comming out and sharing a meal with your family. This place is great for sharing and having a family style dinner.
The Prosecco was flat and I ordered two different kinds and both were flat. They give you large quantities of food which is great but it could taste a little bit better. The Fried mozzarella was great. The reception staff kept talking to each other rather than taking care of the customers which was kind of weird.
The service was slow it took over an hour to get any of our food and never saw the server again until he brought the check I left him a good tip I felt as if he was a little overwhelm he also apologize for the poor service. Just Disappointed since we brought my daughter here before prom early so we could go take pictures but unfortunately that didn't happen. the ratings for this restaurant was 4 star better then the rest maybe just a bad day
Very disappointed I’ve been coming to this location for years. The unprofessional staff was disappointing why why why in God’s earth would you have a female worker walking around swaying her very long hair working around food. Very unsanitary
Also a lady ahead of me was waiting for over an hour for her spaghetti and meatballs for takeout!! Really and a young man without any experience for management approached her pretty much like he was approaching his friends!! Sorry buca you have really gone down hill!! We were wondering why the place was so empty now we know!
Loved the ambiance- all the rooms are decorated differently with a lot of old pictures. Worthy of several pictures. There were two outstanding dishes, the Green Apple Gorgonzola Salad chock full of dried cranberries and candied walnuts with a hint of cinnamon, and the vinaigrette was perfect, not too vinagry as a lot of places make it . Also excellent was the Chicken Saltimboco which had great flavors topped with prosciutto & sage, served with artichoke hearts, lemon, capers. WE also ordered two pasta dishes, Shrimp Flortine with garlic shrimp, Roma tomatoes & spinach with linguine in garlic butter sauce and classic Meatballs and Spaghetti but disappointingly. both were flavorless and not seasoned. Service was spotty and once we got our main dishes, no one ever came back Tocqueville us so we never had a chance to get beverage refills. In fact we were ignored so long after our meal was long done we were just discussing sending one of our party to go find our MIA server when she finally showed up. Go for the ambiance and sharing family style dinner, but other places serve better pasta.
The service took way too long and our server disappeared for a while. When the food came it was cold. No excuses. Not even being too busy because there was a table next to us completely open since before we finally got seated.
It was my birthday dinner and the waiter was really nice at the beginning.
He brought us bread and our drinks, but we were noticing that the food was taking long. Two groups that sat 20 & 30 minutes after us got their food we were able to track the waiter down and ask where our food was.
He told us the kitchen was behind and I called BS. I told him how can they be so behind that groups that say after us were able to get their food.
We then talked to the manager who said the same thing and we called BS. After my husband said he wanted to know exactly what happened then they said the system did something wrong when the waiter entered it into the system. I said really then how were we able to get our alcoholic drinks if that goes into the system. In the end the waiter forgot.
They were throwing everyone under the bus but the waiter. We got our food and ate some because we were starving and my three year old needed to eat.
I will never come back to the Oakridge one again.
Our server was amazing!
Good service. Fruta de Mare great. Veal parmigiana tough.
Bucca di Beppo made our Valentines Day a great experience! Especially with the photographer who took our special day photo . Food and service was great
Not sure why we still go here. It's so run down. The staff is rude and lazy. Food is ehhh.
This visit my family felt neglected. Service was poor. I had always wanted to give this restaurant another chance. I am not sure I will be back for a very long time. The food seems to be pricy. They often run out of minnestone soup. I don’t understand an Italian restaurant not having minestrone soup.
Had an Opentable reservation and arrived on time, but still had to wait 10 minutes even though there were several open tables. Waiter was not very attentive and once asked, “Is everything okay?” as he walked past us without even waiting for a reply as he continued to walk.
It's BUCA, decent food, nothing special at this location of the chain. A bit disorganized from the hostess, but our host was great. When looking for solid food at a decent price for every day dining, BUCA is the place.
Service, a bit slow. Maybe cuz we were a larger group? Would like to see more gluten free items, like pasta especially, pizza? Or whole grain/wheat pasta.
Overall everything was decent. Thank you.
Full family dinner. Had to ask to get a server after sitting and not being even acknowledged for over 20 minutes I had to walk to the hostess as the manager was nowhere to be found and ask for a server. Another 15 minutes later we finally got a server. No manager ever came and apologized or anything. This is the 3rd time in a row this has happened and the restaurant wasn’t that busy this time.
Wow. The whole experience has gone down hill here. Terrible experience. Food was awful. What has happened to this place?!
Not an excellent place for service. We dined at 3:30 with 14 people, no one in the restaurant. Ordered appetizers first, received it after the salad was served. The kitchen was backed up, yet there was no one in the restaurant. If u are looking for reasonable service this is not the place to go.