Waitress up charged on things she knew we could never finish. Food took over an hour to get despite the restaurant being almost empty.
Argument in the kitchen occurred and something was smashed. Never again.

Showed up on may 9 at 650 with a 700 reservation. Didnt get seated til 725 no one came to the table til 755 and our drinks of water showed up at 815. I live 45 minutes away thought it would be a nice restaurant to take my wife for mothers day. And we ended up leaving at 825. The waitress informed us they were out of multiple items on the menu and waitress were refusing to pick up tables and the manager was in the back prepping food. Very unprofessional I will not be returning,

Our servers were excellent. Unfortunately, the kitchen was unprepared for a busy day. Two items that I ordered were out and I had to choose other options. In addition, the waiting time for our food was very long. Fortunately, our servers kept us informed and managed our expections well. The lack of preparation (regarding the kitchen) was unfair to our servers as they did the best they could considering the circumstances.

They were not prepared for the Mother's Day crowd. The lobby are was so full you could hardly move. Once we finally got seated the service was odd. The hostess and two waitstaff seemed to be working the room we were in. Service was extremely slow. Took 15 minutes before we were able to order drinks. We were told they were out of clean glasses. When they arrived, we were asked if we were ready to order. We informed the sever we never received menus or a code to scan to see a menu. She brought us a card with the QR code. We finally ordered. They were out of Cesar Salad so we order something different. It took an hour for our salad to come out!! Then eventually our lukewarm entrees arrived. As we were there, the room we were in eventually emptied out and we were the only party in there. They started moving around tables and vacuuming. There poor planning, slow service and moderate food caused us to be there way too long and we must have been in the way.

Went to Buca for Mother's Day. Made reservations for 5:30 and got seated immediately. After that, not much great to say. They were so backed up with online orders that we didn't even get our salad until almost 7 pm. The rest of our food was closer to 8 pm and they missed one of our dishes... our waitress was nice, but she was rarely by out table if we needed anything. The food is way overpriced, but we knew that going in. But, come on, check ended up around $150 for Salad, Spaghetti, and 5 chicken breasts. The most disappointing factor was that you would think that dine in guests would be a priority as they are the ones tipping the staff, but preference still seems to go to the call in orders for the 6 other restaurants running out of their kitchen. Definitely will not be returning anytime soon.

Mother’s day

Food bland and cold.

Birthday dinner with friends was great!! Food was delicious!!

Great service, relaxing dinner.

Good was simply inedible. No taste. No flavor.

As a former restaurant owner , I was very pleased with our Easter family dinner. The food was good and consistent but our server was excellent and made our experience even better.

This trip to Buca much better than last. We were fortunate to have Caitlyn as our server and she did not disappoint. Great food, great service, great recommendations.

Enjoyed a great evening celebrating double birthdays. Loved sitting in the Pope room!

Great food and excellent service, our server was awesome

Didn't get a chance to eat here even with the reservation. I showed up on time and was told they don't have any room. Was told to wait in the car for 15 minutes. Left after an hour. Reservations here are pointless.

Meatballs were served cold; food delivery was late and clumsy. Tons of excuses. 2.5 hour dinner experience for 2.5 ppl, absurd. The pizza was good!! Poor management, great menu.

This app overbooked the restaurant to 100% when it was only seating 50% due to covid. After waiting an hour and twenty minutes for our table the service was horrible and the food was marginal. Manager said they didn’t have enough help due to the overbooking.

Love Italian food. Was given a gift certificate for Christmas and the service was great. Family style dining is difficult for a couple to enjoy. The ice cream/brownie sunday was the best part of the meal.

Our server's name was Kelli & she was exceptional!

took forever to get drinks, needed salt and pepper took forever and getting the bill was a tedious task.

Enjoy the fun of dining at Buca di Beppo, always excellent food and plenty of it! Service and kitchen noise kind of gives you a feel you are in a busy Italian home with work going on. They did not have Ketel One Vodka, which seemed unusual, but our experience was a good one, a much needed night out.

Marcus and his crew are outstanding we love this place

Excellent food and service

Went to restaurant and no one was in lobby to seat guests. After waiting five minutes, searched restaurant for employee to let them know people were waiting. When we found the employee, was rudely told that someone would be up and that there was only one person seating people. Decided to leave and go somewhere else that appreciated business.

Waitress took good care of us. A bit costly but decent food.

Outstanding service and food!

Excellent food - poor service.

Food was as always tasty and we ordered too much. We do it every time. Staff is very patient with all the social distancing and keeps everyone safe but still keeps each table’s experience normal. Our glasses were always full and we had a great time.

Went for my birthday. The restaurant wasn't busy at all but had made a specific reservation indicating it was a birthday. The service was very slow but we could see staff walking around the restaurant. The food didn't come out in the order it was supposed to which was odd because we were asked multiple times about when we wanted each item to arrive (otherwise I wouldn't have thought twice). The lasagna was burned. Again, odd because it was so slow in there. The waitress was very friendly and offering to replace it when the manager completely interrupted and started asking the same things we were just asked. The manager did not like me stating that the waitress was being helpful and got short with me. Irritated, we just wanted to get out.
It was overall very disappointing as we love Bucca Di Beppo for special occasions. They also didn't bother to check the reservation and celebrate the birthday.

With a reservation it took almost an hour to get seated. And the entire experience with slow orders and all took almost 4 hours. No one should be waiting thst long for one meal. Very disappointed.

Robinson Township Buca should be ashamed of themselves! We’ve dined there many times & have never had an experience like our Valentine’s Day reservation. We waited 2 hours & only had salad & bread. Entire restaurant was over booked! Everyone in our section had been there for 2+ hours with NO food in sight! Manager came out and said that our checks were next to be taken care of & good would be out~ 45 minutes later~ no food no manager. Absolutely ridiculous to overbook your restaurant. We couldn’t even get our check for salad & bread. Left cash on the table after 2 hours. Terrible experience ~ not sure we will ever be back!

I had a reservation, was sat 15 minutes late, and then it took nearly 2 hours for my date and I to finally get our food. Thankfully the conversation was good. Our server was fantastic. She was doing everything she possibly could to keep us satisfied. However, a man I believe to be the GM only came out to say something after all of the food had finally gotten to the table. He only apologized. Nothing was offered such as a discount and one wasn't applied to the bill. If I have to wait 2 hours to get my meal, you could at least offer a 10% discount or something. We had other things to do. Extremely dissatisfied with how that was handled. Also, maybe don't be so skimpy with cocktails. My Old Fashioned was all sugar. Maybe I'll try again on a normal day.

Great food and great service

Worst experience ever! Reservations at 6:45 on Valentines Day, left at 8:30 along with the rest of the finding room because no one got served!

Took a while for any of the food to come but I think it’s because a lot of orders were put in at the same time or they were short staffed, food was great though

We have, in the past, been impressed by Buca. We decided to take an out of state friend there for dinner. Not only was the service crazy slow, but when we brought up the national website for Buca - the family feast- to be exact. Something like fed 4 for $40, the manager quickly dismissed it saying, “ it ended in Jan, just had not been taken off the website.” Umm? It was feb 8th, over a week. It should have been honored!! And out cannolis took 20mjn, which we were very disappointed to find had only been filled on the ends...the centers on ALL 3 were completely empty. I immediately requested those be taken off the bill- we were over this restaurant. We paid and promptly left. Won’t be back anytime soon.

Really want to give a special shout out to our server, Liz. Very professional, very friendly, always there when we needed her and discreet when we didn't. She noticed we were short some silverware and before we'd even realized it ourselves she had it to our table. Really positive experience - would definitely recommend.

New Years every year

Booked via OpenTable for 7pm on New Year's Eve, arrived 10 minutes early and was seated promptly. However, food did not arrive until 8:15pm so we had to eat rapidly to leave at 8:30pm for an 8:50pm movie. Mozzarella Garlic Bread is too expensive for what you get. Prosciutto Stuffed Chicken tasted good but with no sides makes it too expensive. Also had Shrimp Diavolo which was good but also pricey. Dessert came right before we had to leave so only able to eat part of it.

we've been to that location many times but on NYE, the service was very slow. And it wasn't just that they were busy, it was our server, because other tables of the same size were coming and going. The manager took money off of our bill which was good