Our server on this night was helpful, however our chicken carbonara took so long to get to our table it has lost its taste appeal sat under the lamp for too long. We realize it was busy that night but Buca has always had outstanding food and service even when busy.
Nice place to eat. Take the tour if you have never been. It was good.
Service was good
Took a LONG time to get our food and the place was not busy AT ALL
When walking through to our table it was a mess
Tables were dirty and not picked up. Upon checking in we have to wait a solid 5 minutes before the hostess even showed up.
Paid WAY to much for what we got got
Food is great but not meant to be eaten alone. We were put in one of the front rooms and it was a little cold but other than that it was great and Austin was a wonderful waiter.
This was -- by far -- the WORST experience I have ever had at this Buca di Beppo...and we have eaten here quite often. We had a group of 15 regarding which we made the restaurant aware by making a reservation which specifically requested a server good with groups and kids. It took a good 40 minutes just for drinks to be delivered! At the same time, food came out for 4 of our party when the others hadn't even had their orders taken yet! I had to ask for bread to be delivered to our table while the other 11 waited for their food and when it was finally brought to the table, I had to get dipping oil, etc. from one of the serving stations because none was brought. I finally talked to the manager who was kind enough to adjust our bills but not before an awful impression had been made on 4 families who I had brought to Buca di Beppo. It's fair to say this restaurant lost many future customers because of this disastrous meal!
Ugh where do I start? So after all my family moved away, we started a tradition about four years ago of going to Buca di Beppo for New Years Eve dinner. Aside from that it has commonly been a choice for birthdays and other special occasions. So you could say we are somewhat regular customers. However I have never had an experienec like the one I had on December 31, at Buca, nor at many other places. So we arrived at Buca at about 6:10 pm, a fee minutes late for our reservation. After a few minutes we were seated. Our table had menus but no place settings. After about 15 minutes our server finally appeared and took our order. The first red flag should have been when I ordered our appetizer and was informed that they were out of shrimp and mushrooms. At 6:30 pm on New Years Eve they are out of shrimp and mushrooms. Poor planning, much? So anyway a few minutes later our salad appeared but still no plates, silverware, or drinks. We had to ask for those from whoever we could several times. Then after a while our appetizer came. And that was it. For like an hour. Eventually one of our entrees a plate of meatballs, was brought out... to the wrong table. Those people were kind enough to bring it over to us. Fast forward to two hours in, we never received the rest of our entrees, despite being promised they’d be out “soon” several times. Our server never once bothered to check if our drinks needed refills either, in two hours time! A manager was consoling a few other tables that were experiencing similar issues, but she never bothered to check on us. Finally after getting ing one more promise that the entrees would be out soon, I said “Just give me the bill”. So now over two hours in we never got our main dish and had a very disappointing experience. I have loved Buca in the past but honestly it was so bad this time I’m not sure if we’ll be back. I did give 3 stars on the food quality because what food we recieved was still pretty good.
I am 32 years old and it was absolutely the worst experience I've ever had at a restaurant - ever. All the members of our party agreed. We actually thought we were on Candid Camera or something because we thought this can NOT be real life. It would take me an hour to tell you everything that went wrong.
We made a reservation and sat down at 5:30 pm. We didn't get our food until almost 7:00 pm. (2) out of the (4) dishes came out cold and dry - like they had been sitting under a heat lamp for awhile. We asked for one of them to be done over. We ate the 2nd cold dish as we were all starving. Our server was great however she was working the entire bar and the 5 tables in the bar area. She was running around like crazy - but the kitchen staff was not able to keep up with her. She told us that (3) of the Managers were cooking in the back.
Buca is not exactly cheap and we were very disappointed with the quality of food that we received. It was not really edible. Cold - dry - and not seasoned properly. The spicy chicken pasta dish did not have any spices on it. It was a common theme throughout the restaurant - not sure if they were not properly staffed or what the problem was. I heard many people complain and I also heard they received complimentary bread or food - we did not. It will be a long time before (or if ever) that I return there.
Our server Michael was not pleasant
We where here for Christmas Eve and they were really slow. Waited over an hour for our food and half of it was cold. They ran out of high chairs and spoons. We go to this location pretty often and have never had bad service until this time.
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From Buca's delicious, Italian cuisine to the fun and festive atmosphere, we know how to have a good time! Our dishes are served family-style, meant to be shared by everyone at the table. We can accommodate any event or budget, from business occasions to casual family affairs.View Private Dining Details