Mothers Day during Shelter at home and social distancing

I always have a great time at Buca de Beppo. Food is always delish. Service is always on point but I gotta say that out server was above and beyond this time 🙂 I believed his name was Mario!!

Really good food but terrible service. Won’t be back.

Came for their Valentine’s Day special dinner. It was unbelievably crowded in the wait area, their reservations were 30+ minutes behind, a woman ran out screaming that it was too crowded and the hostess was rude and agitated.
Waitress seemed distracted probably because of the craziness.
Won’t be back.

On almost every basic dining experience, this disappointed. Although we had a reservation, it took 15 minutes to be seated. The server took our drink order, but never delivered them. After waiting another 20 minutes for her to return, she took our order. We waited for something to arrive, when I sought the server out to inquire about our order status. Two minutes later, she arrived with out entrées, remarking, "It's so funny that as soon as you ask where your food is, it is delivered." I responded by asking her where our appetizers and sides were. The lasagna was cold. Five minutes before leaving, another server offered us the rest of our order, but we declined. The original server never came back to the table until the check was presented. I will end where I began, disappointed.

Great chicken parm. Huge portions. It’s not cheap, but the service was good and you get a lot of food!

So dirty. Yuck!!

The food was delicious and the wait staff are very nice and friendly.

Had the chicken Marsala and the Zita a la vodka between 4 of us - great food - plenty of leftovers.

Had a new waitress who constantly said “I’m new” and narrated everything g she was doing. We had a couple issues: one with food and one with them accepting our birthday/dessert coupon. The manager made these good but was not the most friendly. We’ve been to this location several times and this time didn’t make us want to go back... probably will go to a Frisco next time.

Reservations at 5:30. Ordered at 5:45-5:50. Food arrived after 7:00. Mgr did comp entrees which was good.
Some family members had to leave before food arrived.
Waiter had us crammed in tables then complained because there wasn’t a space for our baby carrier - at the table where SHE put us.
Never again.

It was Christmas Eve...so I give a lot of grace for that, but the large table next to ours wasn’t cleaned before we got there, while we were there and in fact another table of guests left and that table remained dirty too. So we were sitting between 2 dirty tables. We had such a fabulous experience there on CE last year, but the server’s lack of care and focus and the dirty tables really dampened the night.

Went to Buca for Christmas dinner. I must say, it exceeded expectations. Very good value. Food was tasty and served hot. Loads of leftovers to take home (they serve everything family style). I recommend trying them out!

Great for Christmas dinner with the family

It was crowded on Christmas Day, so our expectations were tempered. Each aspect of the experience (wait time for reservation, staff friendliness, service, food, and cecheck time) met our low expectations.

Great family experience.

Good was good and the options were huge. Family style is nice once you can get everyone to agree. We had the Apple and Gorgonzola Cheese salad which was exceptional, meatballs, chicken limone and baked rigitoni. Everything was good, the server was nice but poor girl had too many tables.

X-Más Dinner with family.

Birthday get together. No specials offered for birthday parties :/

We arrived at the restaurant ontime for our reservation. We literally waited at the hostess station for 23 minutes before anyone greeted us. The entire reception area was packed with people waiting to be greeted and seated. I was shocked that NO ONE was at the hostess desk for 23 minutes. Wait staff was walking to and fro, yet NO ONE stopped to even say "hello" or "someone will be right with you". It was incredibly poor customer service. I understand that the restaurant was busy, but to have a completely empty hostess desk and a phone continually ringing was ridiculous.

I have been to Buca di Beppo previously, and was expected a certain level of service that did NOT happen.

For those unfamiliar with this restaurant, family style portions are the norm. This lends itself to LARGE parties. (I would say the average party would be between 6-8 people)

Our party was the size of 10. We were seated at a table so tight, that the seats would not slide out without bumping each other. This made our seating uncomfortable, so we requested an additional table be added. This request (which was eventually granted) was denied to us twice.

Almost 45 minutes into the dinner, the only thing we had on our table was calamari and water. We were told the bar was really backed up. However, I (who is pregnant) was not able to even get a sweet tea. Our waitress apologized, but also let us know that she was new to waiting tables; and it showed. She repeatedly brought me unsweetened tea, which would be replaced by sweet tea (10 min later) Eventually she asked that I change MY drink order to lemonade since the tea had "run out"....2 hours BEFORE closing.

She was unfamiliar with the menu, especially with the drinks. (at one point, she ordered us a martini with a salt rim. The bartender asked if it should be a margarita, which it WAS supposed to be) Eventually we gave up on ordering drinks.

We received our drinks, one of which being the rum punch (served in a large punch bowl). On a table to 10, she delivered 2 glasses with the punch. People at the table made due, and utilized other cups (water) to drink from the rum punch.

Almost 2 hours in, we got food. which was dry (with the exception of the cannelloni) .

We ate. We laughed. And as we were wrapping up, the salad was delivered to the table.

On a almost 500$ meal (I tipped an extra 100$) I was SEVERELY disappointed. They dropped the ball, consistently. I would not trust this location with a large party ever again, and since that is what they 'specialize' in, it seems this is where we part.

Average Italian food. Only in large portions so if you don’t want the same thing as your date you have to order a portion for 3 people. However they do have a great rewards program, when you sign up you get a free pasta!

Annual trip for Black Friday. Love Buca!

Good food and an eclectic decor make a visit too Buca di Beppo both fun and entertaining... we had a small group (7) and the service was good. We ordered a large salad, and three small dishes allowing everyone to have some choice and salad and lunch left over the next day.

good food and great value

Thanksgiving

We went there to eat our Thanksgiving dinner, and it was really good! A small dinner, which was supposed to serve three, was plenty of food, with enough for a modest amount of leftovers. I think the small dinner was around $64. They have a bigger dinner for 5, but it was over $100 and would have been way too much food for us. The service was a bit flaky (food served, but no plates) (it took awhile for me to get a knife) (had to ask twice for my glass of wine) but they were busy and when someone did come around they were very friendly and accommodating. All in all, I'd go back again....for Thanksgiving, or any other time. The Italian food that was coming out of the kitchen smelled heavenly, but the turkey and fixings were also hot and full of flavor.

Went for Thanksgiving. Food was great. Service was excellent.

Birthday was great!

14 people for a Birthday party. Server was slow and Salmon dish came out after everyone was pretty much done.

It’s one of our favorite family style restaurants. We were there to celebrate my sons 21st birthday and we were very pleased with the service we got from Stephanie.

This was one of the better experiences we have had at Buca. We were seated in the bar area and had good service and prompt delivery of our drinks and food.

We had a new waitress that wasn’t trained very well. In fact, she was extremely slow and I had to open our bottle of wine.
The baked Ziti was so dry that we all ran out of water, that was never refilled because our waitress was no where to be found.
It was a frustrating and disappointing evening to say the least.
Way over priced for what we had to put up with.
We won’t ever return to this location.

Loud... So loud my friends and I were nearly shouting to hear each other at times. Cold... Bring a jacket. Our server Eddie was the bright spot in the evening... Very attentive, funny and quick.

The birthday song was cute... For the first couple of times. After we had heard it about a dozen times, not so much. Obviously this is A VERY popular place for birthdays.

Overall, I'd say we won't be back.