When I made the reservation, I asked for the table for 2 under the red Buca sign. They were going to sit us elsewhere so we had to remind them. When we got to the table there were no chairs and light bulbs were out there and along the hall/ stairs to get there. We had to sit somewhere else. No lighting on stairs was very unsafe. I saw a lady almost fall. Not a happy evening for our "date night" for 2.
I had a Reservation on Saturday February 25th for 7:15pm for a party of 15 for a birthday celebration, wasn't sat until about 7:45ish.. My Server was terrible, acted like he didn't want to be at work. I was a server for 5yrs, I know the restaurant business pretty well, and that was terrible service and so did everyone else at the table. The only thing I liked was the food and the company I was with.
Pope table was a blast....he fit right into the party!
The birthday song is obnoxiously loud and too often. My wife likes the food, but I don't see coming back.
Way too much food
The food was greasy and heavy, but I guess this is a traditional Italian restaurant.
Absolute disappointment, we were once regulars, but won't go back again. Service is terrible, very understaffed and the place is just dirty.
We have been coming to Buca's for 20+ years and had always had a great experience. We threw a 60th birthday party there 10 years ago and everyone loved it. This was the first time back to this location in about 5 years. Based on our experience we would not recommend going there to anyone and we will not return. I booked a reservation for 9 at 6:45. We were sat a little late because of having to get our table ready. When we were finally seated the table was only set for 8 so I had to flag someone down for another chair. We sat and waited and waited. For 40 minutes no one approached our table. Not even for a drink order. At 45 minutes the waitress came and introduced herself. She started off by saying how she was exhausted and sweaty..not the greeting we were expecting. Her shirt was gaping open around her mid section and you could see her belly hanging out. She was also in desperate need of a shower or deodarant. We almost fell over from her odor when she reached for the menus. She took our drink and food orders. Only half the drinks made it to the table. We had to flag down a different waiter for the rest. When we finally received our food, the fettuccine alfredo was so dry no one would eat it. The same with the baked ziti. No one ever came back to check on how things were. The food quality was no where near what it used to be and we were embarrassed we invited our daughter's in laws to come there. It was my daughter's birthday which I let them know when I made the reservation. I also told the waitress when she came to the table. I had to remind her again when she brought us containers to pack up leftovers. I honestly don't think she remembered. The staff came and sang minus the candelabra.. which was a little disappointing. Buca's is definitely not what we remember it to be and I can honestly say we won't be back or recommend it to anyone.
Inattentive and poor service. Absent minded waitress and an extended wait for food. Manager comped most of the cost when he learned that we ate there quite often and never had this experience before.
New Years celebration
The food was excellent as always, but service was so slow. With a party of 6 arriving at 5:15 pm, we didn't leave till 7:30 pm. Our waitress had too many tables, it took 30 minutes for her to have our bill corrected twice. And since when does a restaurant not have it signature drink available during the holiday season?!?!