I made the reservation in the afternoon
We were assigned to the Pope table and it was freezing cold
The waitress said “sorry, the HVAC hasn’t worked all day”
Why did you take reservations when the HVAC was not working?
Awful experience, worst time at Bucca’s
A potentially good family meal was tarnished by poor service, lack of attention to detail, and unwillingness of the staff to respond to customer complaint. An erroneously delivered meal (subsequently touched by guests at another table) was re-delivered to us and it began the downturn of events. Buca di Beppo is made of more but it has turned us away from this location unhappy and probably unwilling to return for sometime. The experience was in stark contrast to the one we had at the DC location.
- We were unable to contact the restaurant via phone. Upon inquiring we were told that their system is not working and did not show any desire to get it fixed!
- The server did not understand out special request and brought incorrect item.
- They restaurant was out of Tiramisu dessert (second time in a month).
- With coffee order only coffee was served we had to ask separately for cream and sugar and spoon.
BUCA DI BEPPO USED TO BE MUCH BETTER THAN THIS BUT NOW IT IS NOTICEBLY SLIDING DOWN ON SERVICE AND FOOD QUALITY.
Food and service as great as always. It is a family oriented restaurant so the servings are big...leftovers!
This was a before Christmas family get-together. 11 people in our group. Saturday at 3:30-5:30 . We knew that this would be a slower time, which meant we had a room to ourselves which was really nice. Everyone enjoyed their food & we got excellent service from our Server. (I wish I could remember his name......but he was great!).
I think this restaurant is a great choice for groups. We found dishes that 2-3 people wanted to share & then passed around all the leftovers afterwards.
The restaurant let us stay & visit with each other as long as we wanted. It was nice, quiet & unhurried! I guess that will vary with the date & time, but that was our experience.
We will do it again next year!!
Always a fun place to eat. Quality is going down a little bit over the decades but still passable.
Buca is always a family favorite, though also a great place for a couple's happy hour. I've never been disappointed by the service nor by the food/drinks.
Was a little dissappointed with portion size. We were advised by the server that what we selected had no pasta. Do find the family style of only multi-person portions sometimes difficult for just 2 people.
Great italian food and great for big groups - friends or family.
The food is noticeably not as good as it once was. We will probably not go back.
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From Buca's delicious, Italian cuisine to the fun and festive atmosphere, we know how to have a good time! Our dishes are served family-style, meant to be shared by everyone at the table. We can accommodate any event or budget, from business occasions to casual family affairs.View Private Dining Details