From Buca's delicious, Italian cuisine to the fun and festive atmosphere, we know how to have a good time! Our dishes are served family-style, meant to be shared by everyone at the table. We can accommodate any event or budget, from business occasions to casual family affairs.View Private Dining Details
Excellent place to celebrate an adult birthday with family. Service by Bethany was superb.
Went for our 3rd Christmas in a row and had our first problem. The last two had been great experiences. Our reservation was for 5pm but the service was abnormally slow. We got our appetizer order in about 30 minutes later and then were told they were out of chicken for any of the pasta dishes for the main course. Nothing was offered as a replacement. The other family had to order a pasta dish and a chicken dish because they only had the big breaded chicken. We switched to shrimp. Ours came out nice and warm and was good, just more costly than the chicken dish we were wanting. The other family’s came out lukewarm at best. Our waitress was switched three times and then we were told that since we were one party even though clearly two family’s and our bill was split that we could only use one coupon. After sharing our experience with the manager she took off an appetizer and it all worked out the same price wise.
We went here on Christmas Day excited that it was open and with hopes for a nice family meal with good food that everyone would enjoy. When we order appetizers, we ordered the Trio..waitress mentioned that the shrimp was spicy which would normally be fine for us so we still ordered it. The shrimp was SO spicy it really was inedible. We like spicy food but this was a whole different level. Terrible. We try to order dinner only to find out the pizza oven was broken. Moved on to order other items only to have the manager return to our table to tell us they don’t have the chicken to go on the pasta we wanted. So we cancelled that part of the order. Food finally comes out to the table and is COLD. At this point the kids were starving and we just wanted to get out of there...we ate what we could stand, paid the bill and left. Followed up our “Christmas dinner” with a trip to McDonalds. Will not be returning any time soon.
We have been going to Bucca in Castleton on Christmas Day for the past seven years. The food is always great, and the atmosphere is always fun. This year, our food came out cold. It wasn't even luke-warm. Our server was amazing, and quickly got the manager out to us. The manager's words were, "I don't know how it's cold as busy as we are." We were all dumbfounded. Here we are, celebrating CHRISTMAS with our entire family, and the manager spoke to us as if we were making it up. I am forty years old, and have never complained at a restaurant before. But, this was worth the complaint. He then left and said he would, "see what he could do." He ended up taking the two main dishes off of our bill, and sent us home with an order of baked ziti to-go. I honestly think the only reason he ended up doing that was because of our amazing server. We will never go back to Bucca for Christmas dinner again. He ruined our time, and made us feel like we were in the wrong. I couldn't believe it. There was no apology or anything. We ended up having to wait an extra 20 minutes for the to-go dish, and the only positive was that the server was so nice and understanding. It clearly wasn't her fault! We will be dining in another establishment and making new Christmas traditions from now on. That manager needs a lesson in customer service and appreciation!!! I used to be a server, and worked many Christmas days. None of my managers would have ever handled that situation in that way. We were only looking for an apology and hot food!
Food was good, all tables around us given bread and oil not our table of 5.
There were 9 in my group including 2 children. The service , Jamie, was amazing. She got every order right, was a lot of fun and she gave the best suggestions. Our food was tasty and hot, we love eating here as a family. Bucca serves family style dinners, allowing us to share and more importantly, the young people have to put down their phones long enough to discuss what dinner items we want to share. It was a special dinner made great by delicious food and outstanding service.
Fun place, lots of interesting photos on walls. Food is ok. I wish they offered single servings, but they only offer dishes that serve 3+. It can be difficult in my family to find something we all agree on. Service was ok.
Food quality is not what I remember from a few years ago. Appetizers (mozzarella cheese and an order of garlic bread) were over cooked. Wait staff was slow to acknowledge we were seated. Got better after her first visit to our table
Excellent food and excellent staff!!!