Bubba Gump - Baltimore
The food and service was good but the restaurant needs an update. The floors need a really good cleaning. I’d recommend pick up or delivery so you can really enjoy the food or outdoor dining.
Service was awful. Waited forever for someone to even take our drink order. And waited even longer to get our food. Servers were not friendly. Very dirty (tables and floors were not clean).
Our waitress, Sydney, was the only highlight in an otherwise disappointing experience. The hostess couldn't be bothered to help us out despite showing up early for our reservation. The food was...average. Sydney was super friendly and helpful. It's a shame the rest of my first and last experience at Bubba Gump was such a bummer.
Not enough workers, dinning room and bathrooms were not clean. Food was over cooked.
Service the service was terrible we had to wait 15 minutes for our server to come take out order and we didn’t get our food to almost 45 minutes after that
Drinks were great. Service friendly. Took over a hour to get food!
This was probably one of my worst dining experiences in the last 10 years. We made our reservation thru Open Table, and we were seated promptly after arriving. Not much went according to plan after that. The time was 6:00PM, early in the evening, and the restaurant was not crowded, less than 1/2 full, and there seemed to be only 5 or 5 tables per server. Our server came out and greeted us, took our drink and food orders, got us our drinks & water and then disappeared for nearly 30 minutes. After 20 minutes, we saw her cleaning off two somewhat adjacent tables, but got no response when we tried to flag her for checking on our status. Then at 30 minutes, the appetizers showed up, which were cold, and 10 minutes later our main dishes were brought out. Throughout, our server was cool, unphased, and completely unapologetic about the delays. The food (2 chicken sandwiches and shrimp with rice) were overcooked and cold, indicating to us that it had been done for a while. One order of french fries was overcooked and cold, and the shrimp had too much of a bland, soggy breading. The server disappeared again, didn't check to see if we needed drink refills, and we decided to finish as quickly as possible. We took our check when she showed up again 25 minutes after delivering our food, tipped the minimal amount, and swore to never come back.
Bubba Gumps is not high dining. It should be able to nail a dozen or so simple fares that common folk like, get food and drinks out quickly, and be upbeat and pleasent. Instead, they were far from satisfactory across the board It was our observation that all of the servers were less than motivated or enthusiastic, and were just doing whatever they could to get by. The status of the food seems to indicate the same for the kitchen staff. We will not be back and we will not recommend them to anyone else.
Very disappointing and will not return to this location. The gift shop was closed due to Covid or something, even though everything else across the country is open. Next the waiter we had was very kind but poorly trained. He did not know the menu and we had to show him pictures of the food we ordered so he could enter it.
We had the Cajun shrimp appetizer and the shrimp was over cooked and had enough seasoning to set your mouth on fire. We have had this before at the NY and LA locations and it was not caked in spice. Could not even eat the garlic bread it was fire
Got the shrimp scampi. Worst shrimp scampi I have ever had. It was like a soup and the shrimp was destroyed over cooked and had no seasoning. Think lemon juice soup over noodles and rubbery shrimp. Sent this back and asked for the mamas chicken instead. Was brought a chicken sandwich (not the meal I asked for). Just gave up at this point and asked for my check. Need corporate to get in this place and clean it up. Dirty tables throughout.
The experience was overall very poor. I made a reservation and I was seating right by the door when asked if we could be moved the a different area where there was more space and not as crowded. I was told no and simply asked the reason why. She stated because the other area was for reservation only. I said I made a reservation and she stated there was nothing she could do. I told her that I made a reservation and I just seen her seat a party of 2 people in that same spot where I asked to be seated. I asked to speak to a manager. I was also told by the manager if I could be seated in another section. I was told there was no where else to be seated. I could either leave or stay where we were.
I should have paid attention to the reviews…..
This was the worst Bubba Gump’s I’ve every been to and the food was the worst that I’ve had at any restaurant.
- The dip was nasty and chips were staled.
- The crab cake sandwich was not fresh and certainly didn’t taste like most crab cakes you will find in the Maryland area. Easily the worst crab cake I’ve ever had.
-The soda had a weird taste even the replacement soda did too.
-The restaurant was nasty overall.
-The bright spots were the pickle and the server was good.
I didn’t even ask for a different meal because I figured it would be more of the same.
I didn’t ask for my money back because I know that a lot of places have struggled during COVID and I hope the money I paid goes to assisting this restaurant fix whatever problems are going on there.
We were seated at a table that was dirty. The floor was also dirty. Place needed to be cleaned. It also smelled bad. Not a good choice.
Restaurant was not clean
Table was not wiped well
Floors were filthy
Stuff on floor
Our server was outstanding. Food was good, but too much.
We were left disappointed by the low quality in food
Food was not as good as I remember. Will never go back.
The wait to get a server after we set down was way too long, Our appetizer bread for our crab dip was stale & the portions are too small for their entrees. The crab cakes were small and over cooked at the bottom, The seafood feast was “terribly seasoned & fried”, even the sauces were nasty. I had to switch my
entree for something else and I still was not satisfied. I will not be coming back!!!!
We were asked to put masks on on the time when mask is not mandatory anymore. (-)
Sticky table, dirty floor (-)
There was empty restaurant, but we was waiting for our food 1,5 hour (-)
The waitress gave for six people only one sample of menu. Out table did not have a bar code. The code did not work at the table next to us. (-)
Only men's toilet was open for use for man and woman. That was really uncomfortable. (-)
Overall: This restaurant is under bed supervision right now. We know the time when we enjoyed time there, same as a food. We decided never get back to Bubba Gump based on our last experience.
They had an issue with the heat. It was on when it should have been off. Beautiful day outside, so no need for heat. Our server was great. Food was ok, drinks were very good.
Would go again, if in the area. Not for a special trip.
Enjoyed my experience overall. I appreciate the manager accommodating my reservation. Service was subpar however food was pretty great. I loved the harbor view.
The restaurant was dirty and food took forever to come out. Our waitress was sweet and doing the best she could but tables and working the bar was too much for one person. We were very disappointed with our experience.
Waitress was pleasant, but forgetful and inattentive. Food was not good. Salad was drenched in dressing. Entree was not good. Disappointed.
Friendly staff and helpful. Tables are very sticky and dirty. Some food is cold when it comes out, other parts of the plate are fresh. Killer shrimp though.
This restaurant was really good about 3-4 years ago, it has gone completely down hill! Will not be going back
Walked in told the girl in the front I have a reversation she was snobby and tried to tell me they werent doing reversations and Must have the wrong place I pulled it up on my phone she told the waitress take them to table for 5 never said sorry nothing we waited n waited for someone to come over waited n waited for our check never brought spoons n forks with our food had to wait on that the service was very poor but the food was delicious
The food was good and drinks. Our service was pretty good no complaints
Well I did the reservation thinking that the time was going to be honored but the hostess told me that the don’t recognize this so we added our names to the waiting list. We waited approximately 30-45 minutes no big deal as it was Valentines so long waits should be anticipated. The food was more spicy rather than being seasoned. The food was very bland.
Showed up and was told they”didn’t do or take reservations” when we stated we had a reservations and it was going to be a wait and we needed to sign in with a multiused pen during a pandemic. Each time it’s going to be a 10 minute wait next time it’s going to be a 20 minute wait and when she finally had a table she took the guest behind us and I said excuse me???? “Oh sorry my bad scan the menu and follow me” it just wasn’t great and neither was the food. My salad was saturated with Cesar dressing to the point it burned to eat. Our reservations were at 8:00 which was pretty late and not that crowded due to pandemic and weather in the area. Just very disappointing.
Customer service was great. My first glass that I was provided wasn’t clean at all as I began to drink I seen residue around to top of my glass. Food was slow coming out even tho the restaurant was not packed at all. My wife’s food was tasteless and steak was asked to be cooked medium well and it was over cooked.
We had a great time. The blue Hawaiian drink was tasty, the fried food was fantastic. You know what you’re going to Bubba Gumps for, so just go for it!!
If you are a member of Landry's Select Club, be advised that this particular location no longer belongs to the Landry's family of restaurants. It doesn't post points to your club account nor does it accept Landry's gift cards.
Ordered shrimp special. Very good, I didn’t like the spicy shrimp, too spicy for me. Otherwise everything was great. The Blue Hawaii drink was great.
Service was a little slow. Found was good. Drinks good.. food a little pricey
We didn’t enjoy our food at all.
Sadly, my entire party was disappointed. From the start to finish was terrible. We were seated behind the fountain drinks which was a terrible view. After approximately 10 minutes I had to ask the hostess to send over our waitress -Toni. The heat did not seem to be on or barely working mentioned this to our waitress Toni numerous times and was told the Manager is aware but is adamant the heat is working. The food was extremely over priced, did not resemble the pictures in the menu, was slightly hot with very little seasoning. A very disappointing experience.
Pretty terrible all around
We loved this restaurant before. It is not Landry’s owned now and shows. Waited 30 minutes to get waited on and we were one of 6 tables in the restaurant. Food was cold. Service was mediocre. Will not return.
DO NOT EAT HERE. It is such a rip off. The food is overpriced fast food. I ordered Mac and cheese for my 2 year old and it was legit from a Kraft box in the microwave. We spent around $200 on trash. I regret eating here soooo much, please please SAVE YOUR MONEY!
Food was excellent service was a little off. Restaurant was clean.
Won’t be going to anymore Bubba Gumps after this. I went at an awkward time so I can forgive the service a bit but the food in our entire party was sub par at best. If you decide to dine here get fried foods as you can hide poor quality easier when its fried.
Bubba Gump - Baltimore offers takeout which you can order by calling the restaurant at (410) 244-0838.
Bubba Gump - Baltimore is rated 2.5 stars by 100 OpenTable diners.
Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.