BRU Burger Bar - Fort Mitchell
- Surfaces sanitized between seatings
- Common areas deep cleaned daily
- Digital, disposable or sanitized menu provided
- Sanitizer or wipes provided for customers
- Distancing maintained in common areas
- Sick staff prohibited in the workplace
- Staff temperature check required
Taleggio Cheese, Bacon, Tomato Jam, Caramelized Onion, Chopped Lettuce, Mayo
American Cheese, Special Sauce, Garden
Carrot-Ginger Slaw, Peach Compote, Curry Mayo, Oat Bun
The food was fine, but the service was lacking. There were plenty of servers, maybe too many. But presumably there wasn't enough help in the kitchen. Even though the place was less than 50% full, it took at least 40 minutes to get our food. And it wasn't our order, it was every table. The cost was a bit high and with the lack of promptness, I doubt we'll return.
Thank you for the feedback. Please, accept my sincere apology for the experience you had while dining with us. It was a busy night for carry-out putting us quite behind in the kitchen for those dining with us, unfortunately. At your convenience, I'd love to speak with you further about your visit to see how we can improve. 859.331.3888 - Cheyenne, GM
The burgers were outstanding, the waiter was prompt and courteous and made good suggestions.
Food was served fairly quick but burgers had no taste they needed seasoning. Hamburger bun was hard as a rock (stale) and I feel that the cook should have known it was. I set bun aside and ate burger that is when I knew it needed to be seasoned. Had a beer and didn’t get happy hour price. Don’t think I’ll be going back any time soon.
The burger buns were soggy and the fries were hard and cold.
We are weekly regulars at Bru. The burgers are a little pricy but they are so good! I regularly get an Impossible burger - and they know how to cook it so it’s not a hockey puck. Their buns are always fresh and delicious . We always have good service .
Thank you so much, Catie! We are so happy to hear that you enjoy our Impossible burger! We hope to earn that 5th star on your next visit.
Great selection of beers. Lamb patty was very good and service at the bar was great. Thanks.
We are so happy to hear that you enjoyed your experience with us, DSVS! I will pass along your praise to our bartender and we all look forward to having you back, soon!
The restaurant was freezing. The server for the entire restaurant was also the bartender. The sandwich meat was undercooked.
Hi Karen, I am very sorry to see that your visit to BRU Ft. Mitchell was less than excellent. I would love to speak with you further about your experience at your convenience so that we can improve. - Cheyenne Harmon, GM 859.331.3888
Excellent service and delicious food!
Thank you so much CharlseyS for your wonderful review! I will pass along your kudos to Kelly, as well! We hope to see you soon!
Nachos were delicious. The turkey burger (the patty) doesn't have any flavor
Thank you so much, Chris, for your candid review! I am sorry to hear about the turkey patty. Please, let me know if there is anything we can do to improve. We look forward to having you back soon!
Great food, as always. Courteous and quick service. Our favorite burger place and they have awesome onion rings too! Their selection of food and drinks is another big plus.
As always, we enjoy your company, JandK, and are so happy that we are your favorite burger! We'll see you soon!
Burgers were over-cooked. Onion rings were greasy. Told server food was just ok and she didn't ask why. My drinks sat empty for a long time because server didn't check back with us until we called her over from another table.
I am so sorry for your experience. What you have described is not our standard here at BRU Ft. Mitchell, yet we clearly dropped the ball. Please, call me at your earliest convenience so that I can gain more understanding of your visit and see what we can do to improve and gain your trust back. - Cheyenne, GM 859.331.3888
Enjoyable dinner on the patio
Thank you for your review! We look forward to having you dine with us on the patio, again!
Went for Cincinnati Burger Week. I had the burger week burger and my friend had a regular menu burger. They were both delicious and cooked perfectly. There were some delicious burgers on the menu that we didn’t get to try this time. We will definitely be back.
What made our visit fantastic was our server, Chase. Chase was super attentive and was very knowledgeable about the menu. He was so friendly and kept us up on what was going on with our food (which was delivered hot and ready). Chase did a fantastic job and really took care of us.
Good service and good food. Can’t ask for more.
What a wonderful review! Thank you so much for sharing your experience with us. I am excited to share your praises with Chase, also! We are pleased to hear that we have gained a new VIP member and can't wait to have you back, soon!
Food was great, just as great as downtown location. There is a reason this place was so available and had all time slots available during burger week, on a Friday and downtown didn’t. Service, the service was horrible. They stated it’s been “crazy” with burger week but had less than 50% occupancy and after we waited 20 minutes for just our drink order we had switched waiters for some reason, and after our meal came out before our appetizer I knew we made a mistake coming here. Plan ahead, go downtown. Don’t waste your time with this location.
Thank you so much, Michael, for your feedback. While it has been a "crazy" week, that is no excuse for the service you received last night. I have spoken with both of the other managers who were working on the floor to figure out exactly what happened with your table and it sounds like we dropped the ball a couple times. I would love to speak with you further about your experience. Please, give me a call me at your earliest convenience. Cheyenne, GM 859.331.3888
Excellent server and great burgers!!!
Thank you so much!
The nachos were delicious and our server Jade was wonderful! Great beer selection!
Thank you so much for your review! I will share your kudos with Jade. We look forward to having you back soon!
We love BRU Burger. The service and food are consistently great!
I'm so happy to hear that you love BRU, Murm! We love having you join us! We'll see you soon! - Cheyenne, GM
Had a very nice experience. The waiter was very good and food was prompt and very tasty
Thanks so much, Mary! I am so happy to hear that you were well taken care of. We look forward to having you back soon to enjoy another BRU experience! - Cheyenne, GM
Best food and service I have had in a long time. Server was quick, attentive and informative. Beautiful outdoor seating. Highly recommend!
Thank you so much, Vicky, for your glowing review! We really appreciate your time and we look forward to having you back, soon. - Cheyenne, GM
Food was excellent. Service was great. Our booth was so cold we were shivering. It was really uncomfortable. Everything else was perfect.
Thank you, so much, Joan, for joining us. I am so happy to hear you enjoyed your lunch and service while dining with Bru!
Great service and food!
Thank you for the 5 stars!
Our waiter was AWESOME! I have to say he moves pretty fast for a person with a boot on his foot. He was kind and it is nice to finally open the world up to friendly faces.
Thank you so much, Scott & Tabitha for sharing your experience! Jonathan is a great team member, even with his boot on! We look forward to having you back soon!
It was very nice, our server was attentive and prompt with requests and getting our food to us.
Thanks for sharing your experience! Come back and see us soon!
Food good . Overall we like BruBurger.
Service a little slow but polite and helpful
Wish that they opened the bar area for seating like other restaurants. Made it appear too empty
Time to open the outside
Thank you for sharing your experience, James! I'm happy to see the food was good! We are adhering to the Governor's restrictions and limitations. As soon as those are lifted, we will be so excited to start opening up the bar seating! As far as the patio, we are completely open, weather permitting. We hope to see you soon!
We had a wonderful experience at BRU Burger! We were on the first evening of our vacation, and could not have been pleased with our choice to dine there. The Gorgonberry Pecan Salad was amazing (we split) and the burgers were the best we’d had in forever! Even the fries had an interesting seasoning that I LOVED! Thank you to everyone at BRU Burger Fort Mitchell. Yum delish!!
Thank you so much for your review! Come back and see us on your next visit!
It is my favorite spot to grab a burger in nky. The assortment of choices along with tasty beverages definitely makes this a recurring restaurant to dine at.
Thank you, Pipes! Your review makes us sound kinda like a big deal if we are your go-to burger stop! We just started some new signature cocktails, today. We hope you come back in to try them, soon!
Great friendly service. Easy parking. Food is yummy. Great bar. Outside is fun on a nice day.
Liz, we really appreciate your kind words! Thank you for recognizing each part of your experience and we hope to see you soon!
Great food, service and pricing. This restaurant is our “go to” choice whenever we crave a really good burger or other meals.
We are so happy to see that you enjoyed your visit, Jerry! Thank you for your continued support and we look forward to seeing you soon!
Very pleased with service and quality of food. Really liked the outdoor seating option under cover of roof. Did very good job of spacing tables for covid precautions.
Thank you so much, Ted, for joining us yesterday with that beautiful weather we were having! We look forward to having you back, soon.
Visited for my birthday dinner. Great food and great service. Will definitely be back.
Happy birthday! Thank you for sharing your celebration with us and we look forward to having you back!
Always delicious and great outdoor patio.
Thank you so much, Janet! We hope to see you when the weather warms up a bit!
Great place to eat!! One of the best burgers I’ve ever had🙂
Thank you so much for the glowing review! We look forward to having you back, soon!
My wife and I have never been disappointed at BruBurger (Fort Mitchell). The food and drinks are always top notch and the service is wonderful.
Thank you so much, CareyC! We greatly appreciate that you shared your experience! We look forward to seeing you back, soon!
Food was cold. Onion rings delicious. Service was slow- very few people in restaurant, tables very nicely spaced. Outside dining looks wonderful. May return when weather gets warmer.
Thank you so much for your feedback! We appreciate that you took the time to let us know where we can do better. I'm so happy to hear you enjoyed the Onion Rings - they are definitely a favorite here! I want to apologize for the slow service and cold food. That is definitely not up to our standards, nor your expectations. At your convenience, I would love to hear more about your visit. We look forward to seeing you this Spring! Cheyenne, GM 859.331.3888
Appetizer came with our meals, one of the burger meals came 10 minutes after every else’s.
Thank you for your review, Dave. I'm very sorry for the long wait on your guest's entree. I can assure you this is not our standard of service. Please, join us again soon so we can "wow" you!
I have always visited the Bru in Lexington and enjoyed my experience. This was my first time to Ft.Mitchell. the atmosphere was ok. Service was really good. I got my usual and the burger was as expected, very good.. The Mac and cheese lacked any cheese. All I tasted was pasta with andouille sausage and jalapeño. Very disappointed..
Hi Cheri! I am so sorry that your Jalapeno Mac was so underwhelming compared your past experiences. I will definitely share your feedback with Chef Jamie and see if we can correct this before your next visit. We do hope to have you back, soon, to earn those other 2 stars! Cheyenne, manager
Great food. Love the atmosphere and service. Burgers are huge and tasty.
We are very happy to hear that you enjoyed your experience, David! We look forward to having you back, soon!
Food was delicious! Service was great. Overall great experience.
Thank you so much, Jason! Such a great review to share. We'll see you soon!
Great service and great food.
Thank you so much for your kind review! Come back and see us!
The food was delicious but the service my party received was absolutely horrible. After being seated, our table (of 4) sat for nearly 20 minutes without a single employee checking on us. Meanwhile, there were four servers and a hostess standing around the hostess area talking. When I finally couldn’t take it any more, I got up and asked the bartender if she would take our drink orders (which she did). After another 20-30 minutes with no one checking on us, I approached the bartender again and told her that no one had brought menus and taken our order. Instead of passing the blame, she said that she would take care of us and quickly brought us some menus and (after a couple minutes( took our food and drink orders. She took care of us the rest of the night and did a great job. I only wish I could remember her name because she did a great job. What’s frustrating is that our poor service clearly wasn’t a matter of the restaurant being busy and the servers being overworked. It was quite the opposite actually. The restaurant was half full (due to covid) and most of the servers were just standing around doing nothing.
Thank you so much for bringing your experience to our attention. I am very sorry for the service you were provided. I will do some investigating to see where we went wrong and use this as a coaching moment to better improve our service, overall. I will be thanking Belle for stepping in to take care of your party and salvaging the experience. Please, reach out to Paige or Cheyenne at 859.331.3888 at your earliest convenience so that we can discuss how to make this better for you.
BRU Burger Bar - Fort Mitchell offers takeout which you can order by calling the restaurant at (859) 331-3888.
BRU Burger Bar - Fort Mitchell is rated 4.2 stars by 268 OpenTable diners.
Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.