Bru Burger Bar - Fort Mitchell
The server was just poor. Did know what beers were available me. My daughter wanted to see if she like mine before ordering and he walked away as soon as he set the beer on the table not even giving her a ch ace to try it. The food came next but wasn’t delivered by the server and by the time he checked on us we were more than halfway through with our meal... then he took her beer order.
Just inattentive and don’t seem to care about us
Good food fast service friendly staff would recommend
This was our second time visiting Bru Burger Bar, the other was in Lexington, KY. I wish so much that you had these in Denver, Colorado! The burgers were cooked exactly the way we wanted them, the waitress was not too chatty, she got down to business and got us our food quickly! Can't wait to visit again.
Love this place for a casual dinner. Being able to eat outside on the patio is a plus.
Bru Burger is a great place to get a really good burger. The meat is fresh and the condiments are interesting. Their homemade ketchup is delicious. When the weather is right, their outdoor dining area is particularly good. We have eaten there several times and the food and service has always been consistently good.
Food was excellent. Really a fun place. Outside patio is great.
Our poor server was the only one on the patio and had several large parties. It took forever to get everything. The food came out a couple times at a time. Several things were not correct. Worse service we have ever had there. Definitely were under staffed on floor and apparently in kitchen too. Usually have great service and great food!
Food was good, servers were friendly!
It’s always a great experience to dine here. The burgers are yummy and the service great.
Even though it's a burger place the ambiance is the best part of Bru Burgers. There's both inside & outside seating. The bar is well stocked & takes up almost the length of the place. The burgers are generous & have toppings for the sophisticated taste buds like habanero, chipotle, & blue cheese, but there's little for the simpler palate unless you order without toppings or toppings on the side. Speaking of sides, they are all extra.
The burgers are so good! I actually crave them along with their fries. If you have not tried Bru Burger I would recommend you going
Do not try to go to the bar at this location! Our friends waited 20 minutes without even a hello, and after they left, we waited an additional 10 before getting a table. No greeting whatsoever. This table was a reservation, which is the only reason we sat only 15 minutes late... The bar seats were not even full, so I can only imagine that 1. The bartender was new or 2. She was responsible for far too much. The waitstaff was not unfriendly, but seemed in such a rush to get us in and out that it was difficult to enjoy the experience.
Im glad you asked how my experience was, since I emailed Bru Burger Fort Mitchell about our experience and I've heard nothing from them, really feel like a valued customer.
We waited one hour for our food, no app while we were waiting we just kept adding on to our bar bill, maybe that is what they wanted.
The $5 burger special was not even mentioned, it was my husbands birthday, nothing. And we belong to the vip club, but no one asked us for that info, so bad experience and no points.
Great burger choices
Great food, great atmosphere and incredibly friendly staff. Fantastic value for the quality of food.
Great food, great atmosphere and our server was phenomenal. Would be nice if they offered a build your own burger with a list of possible toppings.
We were warmly greeted and seated outside in the shade under a fan as requested. The 3 of us ordered different salads and all were delicious and fairly priced. Service was great! We’ll be back!
Seated within five minutes, drink ordered taken right away, food was timely. Never felt that we were sitting on an island because we chose to dine outside. Burger was good! We will return.
Best place for their salads and onion rings Bartenders always friendly. Great neighborhood restaurant/bar.
We enjoyed everything. One of our party thought water was spilled on her back, so no big deal. But when it dried it was tea not water, and she was wearing white! We all know accidents happen, as she and I have been waitresses. But when that happens we apologize for the it. So perhaps enlighten your staff! Other than that everything was very nice.
I asked for a medium burger pink but not bloody and definitely not done and it came to me done
Food was excellent but the service was just unnecessarily slow.
Food quality was excellent, restaurant was relaxing and comfortable. Service was quite inattentive, even on a fairly quiet evening. Dissatisfied with wine offerings, particularly when one variety was out. Could only get wine by glass, so we couldn’t order a bottle. Manager apologetic, but was slightly challenging.
Waitress was excellent and service was great. Food was good but a little pricey.
The food was very good. However, service could be improved.
As usual, the food was very good as was the service.
I thought it was pretty good, but the prices are WAY too expensive. A $10-12 burger shouldn't have shredded iceberg lettuce....it really makes it look cheap. I would suggest romaine or some kind of quality lettuce. It would make a better appearance and seem more worth the money. We paid over $100 for five people. However, the onion rings were AMAZING, and the service was great. I loved the open window next to the deck.
Great burgers and service.
Our server was fantastic and the burgers were great!
Very good food!
They have Pepsi products. I was unaware of that, and when I complained that the diet was sweet, the server didn’t believe me and when my wife ordered a diet soft drink, the server was a little smart and asked “ so you want to try the sweet diet”. We never said the word coke, so she never asked if Pepsi was ok. Did not appreciate her attitude, but the food was very good. We sat outside and it was very nice.
Salads were awesome! They make their own dressings, and they are delicious. Portions are huge. Burgers were good also. Service was great!
Found this on a whim after we forgot to make reservations on Mother's Day elsewhere. What a Great surprise. Foot was excellent as was the service. I will be returning with more friends.
Went for a Mother's Day lunch. Food was great and the service was good as well. Will definitely be back.
Solid burger place. Prices aren’t too bad except for all the burgers being a la carte and needing to purchase sides if desired. Service was decent but nothing special really.
Usually very good. Not this time. Moved us after being seated to make room for a larger party that hadn’t arrived (and when they did arrive, choose to sit outside). The service was down right bad. Food arrived fast enough but no water or soda refills without flagging down the waitress. Took forever ever to get to check and longer to get the card and receipt back.
My friend’s birthday, they gave her a dessert on the house. Manager was super nice and checked in on how we were doing. Nice atmosphere.
Enjoyed our lunch. Food was very good and service was excellent!