BRIO Tuscan Grille - Kansas City - Country Club Plaza
The food was excellent and the service superior. Although it is generally a nice environment it shows signs of needing a deep and thorough cleaning.
The chicken limone, spaghetti bolagnese & margherita flatbread were all delicious. Our reservation was during off peak hours and received wonderful service.
Everything was absolutely amazing! From being seated right away, to the attentiveness of our server. The food... beyond expectations! Was our first time going, and we will definitely go back!
Great service. Great food. Great people. Server was very friendly.
The food was great and the atmosphere was great! Our waiter was not great though. We barely saw him and didn’t seem like he knew what he was doing. Took way too long to get our food and saw some tables get their after we arrived on our reservation and got their food before us. That shouldn’t happen!
The restaurant was too loud for cross-table conversation, service was slow (I think they were understaffed), the waiter was weirdly condescending about the hypocrisy of my being vegetarian and not vegan (despite him being neither), and the food, though good, wasn't good enough for the expense. I would not recommend.
Had reservations but still waited to be seated. Probably close to 7-8 minutes before someone greeted us at our table and ask for our drink order. Then we had to flag waiter down for refills and the food was barely Luke warm when it got to us. The hostess did comp a appetizer because she could tell we had been waiting for a server.
Everyone was super friendly and nice. It was a busy day since it was prom night and the day before mother’s day and the service was great
Booked my table on line. Easy and had no problems when I got there. Waiter had to find what specific crafts were on offer, and did not know the wine I asked for, but came back with a list of crafts and got my wine correct. The food was magnificent as usual, with the exception my entree was brought out way too soon, as we were still eating our starter when it was delivered to our table. I neither wish to rush my starter or leave my steak to go cold. This is a cardinal sin for me as an ex restaurant manager. It generally suggests we are being herded out quickly to turn the tables, instead of granting us the time to enjoy our food.
Excellent food, wide variety of menu options, good service
Returning customers, and will go again next chance we get
We have eaten here several times and have always enjoyed the food & service. We had a 5:30 reservation for 5 plus a high chair. When they seated us we were so close to the table next to us that the chairs were touching. I went to the hostess with my concern and they came and moved the table just enough so that our daughter could squeeze in next to the highchair but, now the other 2 people sitting across from her were in the MAIN traffric lane for hostess, guests being seated and leaving and the wait staff. It was very uncomfortable for us and the table next to us and made it difficult for us to enjoy our meal.
Very good food and a great place to take guests for a special occasion.
The server took nearly 20 minutes to take our orders. Two people ordered drinks and then had to ask for them 15 minutes later. The food was mediocre.
I loved the chicken Marsala. I was very full and satisfied when I left. No complaints. I will return again.
Our waitress was outstanding. I can't remember her name but she took really good care of us and made sure everything came out right. Me and my boyfriend will definitely be returning
Solid good place for fancy dinner
I have eaten at this restaurant over 20 times over the years. Unfortunately it has declined significantly. The first red flag was that every time slot was available on Open Table on a Friday night. When we arrived the restaurant was about 75% full with no one at the bar. Even with this the service was slow. The number of menu items has been reduced and the food was very bland. There were several examples of lack of attention to detail (eg, no silverware on table, tables not cleaned, servers standing around even though no one gave us any attention, etc). I am not sure what happened but this used to be a good restaurant that was always consistent with good food. We will probably not go back again.
I ordered the grilled salmon Fresca. It was so delicious! The asparagus and sweet potatoes were cooked perfectly as was the salmon. Lightly seasoned and an appropriate portion for one. I can’t stop thinking about how good it was. I’ll be back real soon!
I’m sorry......it smelled so good I ate it all before I could take a photo!
Great service, food, and the atmosphere was brilliant!
Disappointed by the food, shrimp was over cooked, pasta was just ok.
Our server was especially attentive. We had 5 at our table and the guests arrived at different times. She was aware of each arrival and made sure to check on our table each time. She also checked on us throughout our luncheon to be sure we had everything needed. (But she was not intrusive). She made this a pleasant relaxing experience that complimented the excellent food.
We’ve been going to Brio for several years and always have a wonderful experience! The staff is so friendly and attentive. It’s great for families they have plenty of choices for children and are very accommodating.
Easter brunch. Somewhat noisy. Great service and good food!
There were 6 of us dining on Sunday April 14. Two of us ordered cocktails, which took 20 minutes to be delivered. I'm not sure if she was newly hired, but she wasn't as attentive to our needs as was expected. We asked for more bread, it was brought out at the end of the meal. Some were finished.
Being a major fan of the sister restaurant in Overland Park called Bravo (we've given a number of excellent reviews to Opentable for them) we made reservations at Brio for 6:45. We had tickets to a debut show as special quests of the director and the lead actor in the Movie. It was close by. We arrived at Brio before scheduled by a few minutes and was told it was going to be a couple minutes before they would have a table ready so we sat at the bar next to the host stand. Little did we know it was prom night and the place was all kids. After a number of attempts to get seated I finally demanded to talk to the manager 1/2 hour after our scheduled reservation time and told her of our dilemma. She was nice and immediately took us to a table and told the server about our rush. We had memorized the menu while waiting and ordered immediately. 35 minutes later with on 15 minutes before our show there was still no food. I found the manager and she checked on it. I told her we had just a couple minutes to eat and make it to the show. The food came almost an hour and 15 minutes after we arrived and it was terrible. The chicken was stiff as a piece of leather and lukewarm at best and the pasta was hardly warm on the outside and cool inside. I sent it back. A couple bites later my wife's was also cool and just as uneditable. She never complains. We asked for our check and another manager came to tell us he was taking care of it a which is good because we had 2 bites between both of us. He apologized and mentioned having problems. It was a horrible experience and I told him it was totally unacceptable and we won't be back. We tipped the server and left. We sat through the show on an empty stomach which ruined what we fully expected to be an enjoyable occasion but anything but that. Brio deserves better and so do their customers. Obviously understaffed I trust it was far from their best and really far from what their owners/stockholders would condone.
We travel to KC from Tulsa every year a couple of times. Each time, we try to have dinner at Brio and it never disappoints. Wish we had a Brio in our area; but that might make the trip to KC less rewarding.
Went to celebrate our son-in-laws birthday. Had a reservation but had to wait. Sat for 15-20 minutes before a manager noticed we didn't have any water or anything and asked if we had been helped. Told her no. She took our drink order and brought us water. Told us our waiter would be over shortly. Had another 5-10 minute wait before our waiter finally took our order. My son-in-law ordered Alfredo with chicken and broccoli. Different waiter brought our meal and there was no chicken in his dish. Our waiter brought some cold grilled chicken for him to add after he was almost done. Very bad service. It appeared to be prom for some school but still would expect better service and food for 4 adults who ordered drinks, a bottle of wine and dinner. There are plenty of other options on the Plaza so don't need to visit BRIO again.
It was a Prom night, staff and kitchen was overwhelmed.
But food came out hot and was up to their usual standard.
Wonderful experience. Great evening! Service and food were outstanding!
We had a reservation for 6:00 P.M. We were done shopping at five so we asked if we could change our reservation. They were very helpful, got us a table, service was great, food was good.
The food was excellent but service was subpar. We were seated and our table was not assigned a waiter- we sat for 20 min before we could grab someone’s attention. Luckily, the gentleman who took our table was great. He did his best to make sure we had what we needed
Very disappointing experience. Arrived at 11AM on Saturday morning for an anniversary celebration lunch. Despite being only one of a few tables with customers that early on a Saturday, our experience made it seem like the restaurant was slammed. Our food was delayed in arriving; when it did arrive, three of the orders were placed incorrectly around the table and two of the orders were incorrectly filled. Two customers, side-by-side at the table, ordered exactly the same brunch item -- when the orders arrived and were placed down on the table, the inconsistencies in plating were immediately noticeable in portion sizes and in temperature of food. We've always touted Brio's Sangria as among the best offered in Kansas City and ordered one. When several others at the table tried it, additional orders were placed. Imagine the surprise when our server came back 10 minutes later with just one glass of Sangria and an announcement that there was no more Sangria available -- at 11:30am on a Saturday morning during brunch period with no more than 5 other tables with customers. Seriously?
Just an overall disappointing visit for all of us -- probably lost some long-time customers, and certainly lost some of those eating at BRIO for their first time.
Nice place to share a meal
Great food and great service. Lighting always a little too dim but otherwise a favorite destination.
Ashley, our server made our experience amazing! Fun, great service and food!
A really nice place for a really good vibes with your friends.
Great date night option. Had a reservation and was seated early. Had a wonderful meal with my family. Lobster ravioli was amazing. Overall a great place and eat and enjoy a night out.
Too noisy, too expensive, too dark, food quality was not there.
It was okay. Not what I used to expect from the plaza.
Awesome food and outstanding service. Bisteca was possibly the best steak ever. Nice wine added to the experience.