BRIO Tuscan Grille - Jacksonville - St. John's Town Center

4.2
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750 Reviews
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$30 and under
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Italian
BRIO (meaning "lively" or "full of life") is a "polished casual" restaurant serving authentic, northern Italian cuisine. The subtitle, "Tuscan Grille" is descriptive for a menu that features oven-roasted steaks, chops, and seafood; similar to what one would find in an authentic ristorante in Tuscany. BRIO's philosophy of "to eat well, is to live well" is why they only use the finest and freshest ingredients. BRIO brings the pleasure of a Tuscan country villa to the American city. To learn more, go to www.BrioItalian.com.
What 750 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.2based on recent ratings
4.0
food
4.2
service
4.2
ambience
3.9
value
Noise · Moderate
63% of people would recommend it to a friend
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OT
1 review
Dined on October 8, 2019
Overall 5food 5service 5ambience 4

Great experience!

OT
Jacksonville
1 review
Dined on October 5, 2019
Overall 4food 2service 4ambience 4

Food was not the best quality

JR
Jacksonville
2 reviews
Dined on October 3, 2019
Overall 3food 3service 3ambience 4

Took a while for the drinks to arrive even though the place was not busy. Server was nice but sporadically attentive. Ordered calamari as an app and were disappointed, as it was mostly small, fried pieces that could barely be identified as squid. Entree salad was a good size but mostly lettuce, some of which was watery/soggy. Salmon entree was small, especially for the price. Also, the rosemary was not mixed in with fingerling potatoes, just a large sprig placed on top. A bit more attention to detail overall would help this restaurant.

T
Jacksonville
20 reviews
Dined on September 27, 2019
Overall 5food 5service 5ambience 5

We had a group to celebrate two birthdays and a family special news event. ( so we had alit to celebrate ) and last minute too. The staff was friendly, helpful and we had a great night

OT
Jacksonville
1 review
Dined on September 27, 2019
Overall 5food 5service 5ambience 5

Good place for lunch.

D
1 review
Dined on September 21, 2019
Overall 5food 5service 5ambience 5

Great service ! Extremely accommodating ! And the food was delicious and timely !

KM
Jacksonville
17 reviews
Dined on September 14, 2019
Overall 3food 3service 4ambience 5

The server was very prompt and friendly. However, She was not very knowledgeable about any of the dishes. The prices are a little on the high end for the quality and amount of food. The restaurant is very nice but $75 dollars for two entrees is too much for regular dining.

H
San Francisco
8 reviews
Dined on August 26, 2019
Overall 5food 5service 5ambience 5

It was the Birthday of my best friend and we take it there, the server was nice! And at the end they sing happy birthday with us and gave her a card signed for all the restaurant team, that was a nice thing, she loves it!

B
Jacksonville
8 reviews
Dined on August 24, 2019
Overall 4food 5service 5ambience 4

Had a great time at BRIO. Server was excellent and food was delicious!

OT
Atlanta
4 reviews
Dined on August 17, 2019
Overall 2food 2service 4ambience 3

Service was good. The server seemed frantic even though the restaurant was not full. Food was marginal at best. Disappointing for a Brio.

MV
Tallahassee
5 reviews
Dined on August 17, 2019
Overall 3food 3service 3ambience 3

Service was slow. Had to get our own menus from the next table. In addition the drinks very watered down. I was disappointed. We had gone to Brios in another state and it was wonderful there. This was not what I expected.

DH
Jacksonville
1 review
Dined on August 16, 2019
Overall 5food 5service 5ambience 5

Great experience and great food. Excellent waiter.

B
Washington DC
1 review
Dined on August 11, 2019
Overall 3food 3service 2ambience 4

Service was slow - odd being only one other couple there. Food was very salty.

Not what we were looking for at that price.

L
Minneapolis
2 reviews
Dined on August 10, 2019
Overall 3food 3service 2ambience 4

We found a hair baked into our bread. It took a while to get our server to come over to our table (despite her only having two tables, she chatted with coworkers a lot). She did take away the bread and all the dishes and brought new. My vegetable side dish was excellent. My main dish wasn't very good at all. My mixed drink was barely drinkable (not as described in the menu - all I could taste was lemon, I didn't even know there was lemon in the drink). My husband thought his main dish was okay. There wasn't a lot on the menu to choose from. It's pretty expensive for what you get.

OT
Minneapolis
1 review
Dined on July 26, 2019
Overall 5food 4service 5ambience 3

Anniversary

h
Orlando
15 reviews
Dined on July 26, 2019
Overall 3food 3service 3ambience 4

Meal and service was just ok. Brio has lost a few steps in the food game at this location.
It is not crowded so will work for s business meal. I would say there needs to be a reboot and try to get back on track.

T
Jacksonville
8 reviews
Dined on July 20, 2019
Overall 1food 1service 1ambience 3

I chose this place to celebrate my Birthday. We made reservations for three once we got seated it took about 15-20 minutes before one can to our table. We had to ask for bread for the table,however another party can afterwards received water and bread minutes after being seated. The service was awful and the food was tasteless.☹️☹️☹️☹️☹️☹️

S
Jacksonville
1 review
Dined on July 10, 2019
Overall 4food 3service 5ambience 5

Everything was great, service impeccable. I got the chicken pesto, really good, but was dry, as in not enough olive oil to pesto ratio

T
Jacksonville
7 reviews
Dined on July 5, 2019
Overall 2food 1service 1ambience 2

The server was not at all attentive. We had to ask for our bread and for the cheese when dinners came. Good was not hot. Spaghetti had barely any sauce. I had ordered the chicken caprese which was described as chicken with mozzarella and tomatoes. It was a bland grilled thin chicken fillet that had no cheese or tomatoes. There were 3 tiny balls of cheese thrown on the Angel hair with a few tomatoes. Dessert was no better. I ordered the crema and I tiny glass bowl with a jello soupy texture was put in front of me. It was supposed to have a caramelized sugar top which it did not. One of the worst experiences I’ve ever had. $18 for the chicken. My husband had chicken Marsala which tasted like the sauce was from a gravy package. Sorry, but I’ll never go back!

OT
Jacksonville
1 review
Dined on July 3, 2019
Overall 5food 5service 5ambience 4

Had amazing food with a very friendly staff as well! The Filet was amazing!

t
Jacksonville
19 reviews
Dined on July 1, 2019
Overall 3food 3service 3ambience 3

Carpaccio very good but carbonara very disappointing with no prosciutto and limited cream sauce while chicken limone was good bread service non existent

D
Tallahassee
4 reviews
Dined on June 25, 2019
Overall 5food 4service 5ambience 5

Service was good

CS
Jacksonville
1 review
Dined on June 24, 2019
Overall 5food 5service 5ambience 5

We were there for our first wedding anniversary and they treated us so special. It was also our first time at Brio and will definitely not be out last! Our waitress Christina was absolutely amazing and the card signed by the staff was so sweet. See ya soon Brio💜

MI
1 review
Dined on June 23, 2019
Overall 3food 5service 4ambience 3

We were out to celebrate a 40th anniversary. The hostess sat us, and no one came to our table for more that 20 minutes. You only had 7 customer tables active at the time... so it’s not like your staff was overwhelmed. Was hoping for a better service experience. Christine finally stopped by and asked if we had been taken care of... and her high level of service salvaged the rest of the evening. She deserves a pat on the back. But your host team should the “seat em’ and forget em’ mindset.”

3
Jacksonville
8 reviews
Dined on June 22, 2019
Overall 5food 5service 5ambience 5

Service was impeccable! Food was amazing! Brio is fast becoming our go to special place! All of the staff went out of the way to make our anniversary that much more special!!! The steak was perfectly cooked and my favorite dessert was excellent!!!

s
Orlando
5 reviews
Dined on June 21, 2019
Overall 5food 5service 5ambience 5

Excellent service and great food

LD
Jacksonville
3 reviews
Dined on June 16, 2019
Overall 4food 3service 4ambience 4

Nice place. The food was good, but not remarkable. For the price I can think of other places that offer better value.

f
Jacksonville
6 reviews
Dined on June 13, 2019
Overall 5food 5service 5ambience 4

We went to hear the band that was playing on the terrace. We don't normally go to chain restaurants and was pleasantly surprised. The quality of food was outstanding and the service very good. We plan on going back. The band was excellent and added to the evening.

BP
Jacksonville
31 reviews
Dined on June 4, 2019
Overall 2food 3service 2ambience 2

Extremely disappointed! The food was not prepared or presented well. The service was worse than the food! I guess that’s why there was so few patrons. I’ve been to other Brio’s and had a much better experience. This one is very poorly managed. If they don’t change they will not survive.

WY
Jacksonville
2 reviews
Dined on June 1, 2019
Overall 2food 3service 1ambience 3

Our food server was terrible. Had to request things several times (water for then table, bread for the table)… salads and a starter (everyone's first course) were not brought out at the same time.... we were rushed by the server to leave. She brought our checks before we were done eating and made the assumption that we did not want desert. We asked for desert menus and she asked us twice for our desert order before all of us had finished eating. There were MANY empty tables on a Saturday night so there was no reason to usher us out. Poorly trained. Probably my last time going to Brio for dinner.

DA
Jacksonville
3 reviews
Dined on May 31, 2019
Overall 4food 4service 5ambience 4

Nice food nice ambience but acoustically loud

OT
Jacksonville
1 review
Dined on May 25, 2019
Overall 2food 3service 2ambience 2

This was our first time at Brio and I don’t think we’ll be back. We found the service to be “meh” and the food was just ok. For the price there are much better places to go eat.

O
Cincinnati
17 reviews
Dined on May 25, 2019
Overall 4food 4service 4ambience 4

I ordered a cocktail, and my husband ordered a salad. We also each ordered an entree. Everything was served at the same time: drink, salad, and entrees. We asked for their signature crackers in our bread basket, and were told they were out of them.

F
Charlotte
23 reviews
Dined on May 18, 2019
Overall 4food 4service 5ambience 3

Service was wonderful. Food was great. I had the Lasagna which I had to split with someone else since it was so large. The lamb and the steak which were both ordered “medium” were very rare. All in all not a bad dinner. We will be back

S
1 review
Dined on May 18, 2019
Overall 3food 4service 2ambience 4

I give Brio a needs improvement on their service. We ordered wine. I had no idea it came with a choice of 6oz or 9oz pours. The food server didn’t ask us which one wanted and charged us for the 9oz pours. I was a bit shocked at my bill. The dirty plates stayed on the table WAY TOO LONG as well.

OT
Richmond
3 reviews
Dined on May 12, 2019
Overall 5food 4service 5ambience 5

I brought my daughters here for Mother’s Day. My oldest had the spaghetti bolognese and my youngest had the kids cheese pasta. They both loved their meals. I had the lamb chops, my favorite whenever I come here. My only issue were the potatoes. You can tell they didn’t allow them cook thoroughly so some were actually crunchy in a sense. I noticed that the sides continuously change with the lamb chops. The fingerling potatoes were definitely the best. Please bring those back. Overall everything else was great along with the service!

CM
1 review
Dined on May 12, 2019
Overall 5food 5service 5ambience 5

Reservations for Mother’s Day set for noon. We were seated, served, bill paid and out the door at 12:35. Veggie omelette was fantastic.

BS
Jacksonville
16 reviews
Dined on May 12, 2019
Overall 2food 3service 2ambience 2

We took my wife here for lunch on Mother's Day. This is the second time visiting this restaurant in 31 months. Candidly, the experience was the same. Extremely slow service. Pedestrian Italian food. Relatively small serving for the price.

For specifics:
1. It was 12 minutes from the time we were seated until we first saw a server;
2. We ordered drinks from the bar that was located in a breezeway between the patio and inside seating. The Sangria sat on the bar long enough the ice had melted and watered down the drinks. We saw the drinks sitting on the bar for 10+ minutes. (I should have just walked up and got them myself!)
3. I ordered Spaghetti Bolognese. It was in a bowl with approximately a cup of noodles twirled with a 1/2 cup of meat sauce. It looked more like an appetizer portion for $17! I am not a big eater so the portion was fine with me because we also had an appetizer and bread.
4. As we left we walked through main dining room as we were seated on the patio. All of us in the party commented how loud it was and thankful we were not sitting in the main dining area.

This was the same experience my and I have July of 2017 for our anniversary dinner. Honestly, I'd go to Olive Garden before visiting Brio again.

CA
Orlando
1 review
Dined on May 11, 2019
Overall 1food 1service 3ambience 3

The food was bland and left much to be desired. Service was mediocre. Definitely not worth a $100 meal.

OT
Jacksonville
5 reviews
Dined on May 11, 2019
Overall 4food 5service 5ambience 5

It was perfect, it was my friends, my prom date and I and it was just what we needed!

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