BRIO Tuscan Grille - Jacksonville - St. John's Town Center

3.9
715 reviews
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$30 and under
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Italian
BRIO (meaning "lively" or "full of life") is a "polished casual" restaurant serving authentic, northern Italian cuisine. The subtitle, "Tuscan Grille" is descriptive for a menu that features oven-roasted steaks, chops, and seafood; similar to what one would find in an authentic ristorante in Tuscany. BRIO's philosophy of "to eat well, is to live well" is why they only use the finest and freshest ingredients. BRIO brings the pleasure of a Tuscan country villa to the American city. To learn more, go to www.BrioItalian.com.
What 715 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
3.9based on recent ratings
3.9
food
4.0
service
4.0
ambience
3.7
value
Noise · Moderate
69% of people would recommend it to a friend
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Charlotte
21 reviews
Dined 3 days ago
Overall 4food 4service 5ambience 3

Service was wonderful. Food was great. I had the Lasagna which I had to split with someone else since it was so large. The lamb and the steak which were both ordered “medium” were very rare. All in all not a bad dinner. We will be back

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S
1 review
Dined 3 days ago
Overall 3food 4service 2ambience 4

I give Brio a needs improvement on their service. We ordered wine. I had no idea it came with a choice of 6oz or 9oz pours. The food server didn’t ask us which one wanted and charged us for the 9oz pours. I was a bit shocked at my bill. The dirty plates stayed on the table WAY TOO LONG as well.

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OT
Richmond
3 reviews
Dined on May 12, 2019
Overall 5food 4service 5ambience 5

I brought my daughters here for Mother’s Day. My oldest had the spaghetti bolognese and my youngest had the kids cheese pasta. They both loved their meals. I had the lamb chops, my favorite whenever I come here. My only issue were the potatoes. You can tell they didn’t allow them cook thoroughly so some were actually crunchy in a sense. I noticed that the sides continuously change with the lamb chops. The fingerling potatoes were definitely the best. Please bring those back. Overall everything else was great along with the service!

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BS
Jacksonville
10 reviews
Dined on May 12, 2019
Overall 2food 3service 2ambience 2

We took my wife here for lunch on Mother's Day. This is the second time visiting this restaurant in 31 months. Candidly, the experience was the same. Extremely slow service. Pedestrian Italian food. Relatively small serving for the price.

For specifics:
1. It was 12 minutes from the time we were seated until we first saw a server;
2. We ordered drinks from the bar that was located in a breezeway between the patio and inside seating. The Sangria sat on the bar long enough the ice had melted and watered down the drinks. We saw the drinks sitting on the bar for 10+ minutes. (I should have just walked up and got them myself!)
3. I ordered Spaghetti Bolognese. It was in a bowl with approximately a cup of noodles twirled with a 1/2 cup of meat sauce. It looked more like an appetizer portion for $17! I am not a big eater so the portion was fine with me because we also had an appetizer and bread.
4. As we left we walked through main dining room as we were seated on the patio. All of us in the party commented how loud it was and thankful we were not sitting in the main dining area.

This was the same experience my and I have July of 2017 for our anniversary dinner. Honestly, I'd go to Olive Garden before visiting Brio again.

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CM
1 review
Dined on May 12, 2019
Overall 5food 5service 5ambience 5

Reservations for Mother’s Day set for noon. We were seated, served, bill paid and out the door at 12:35. Veggie omelette was fantastic.

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CA
Orlando
1 review
Dined on May 11, 2019
Overall 1food 1service 3ambience 3

The food was bland and left much to be desired. Service was mediocre. Definitely not worth a $100 meal.

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OT
1 review
Dined on May 11, 2019
Overall 4food 5service 5ambience 5

It was perfect, it was my friends, my prom date and I and it was just what we needed!

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MU
Jacksonville
4 reviews
Dined on May 9, 2019
Overall 1food 1service 1ambience 2

9 of us dined here after my son’s graduation Sadly 3 of us left without eating because of how poorly our food was prepared

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R
San Diego
3 reviews
Dined on May 4, 2019
Overall 2food 1service 4ambience 5

frozen tasting meat and green beans ribeye over cooked green beand under cooked

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OT
Jacksonville
6 reviews
Dined on April 26, 2019
Overall 5food 5service 5ambience 5

Great restaurant. Lasagna was delicious. Service was great.

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DM
Jacksonville
1 review
Dined on April 26, 2019
Overall 4food 4service 4ambience 5

Lunch prices are very reasonable. Service was good. Also a good place for drinks and appetizers

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CR
Jacksonville
1 review
Dined on April 25, 2019
Overall 2food 2service 1ambience 2

The selection of your menu card wasn’t satisfying. We are missing the Italian flavor.
Furthermore the waiter was arrogant and we weren’t well served. The noise from the bar was much too loud.

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B
Jacksonville
6 reviews
Dined on April 21, 2019
Overall 4food 4service 2ambience 3

Patrons should not ask for “bread”. If none is available, we should’ve been advised that bread should be ready soon. It appears the waiter did not want to be there. His demeanor showed. He definitely was preoccupied with something. Our first to experience a this kind of service.

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OT
Jacksonville
2 reviews
Dined on April 21, 2019
Overall 4food 4service 5ambience 4

I took my family here for our Easter brunch. Brio offered a very nice Sunday brunch for Easter

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KO
Jacksonville
5 reviews
Dined on April 21, 2019
Overall 3food 2service 5ambience 4

The service was great; our server was wonderful. This was on Easter Sunday. However, the food was somewhat lacking for the price. We had the Lobster Bisque and from the brunch menu, the french toast. The bisque was a fairly thick soup (a bit too thick so it was more like a chowder...), flavor was just ok. The french toast was just sugar--loaded with cream and maple syrup. Without the syrup, it didn't taste like much either. Bloody Mary's were just ok too. It was our first time there. Apparently, they were ready to go for the lunch rush, because we sat down, got all of our drinks, appetizers, and main course and finished eating between 11:14 am and 11:38 am. It was too fast. It also gave me the impression that all of this food was prepared well in advance and that was also reflected in the flavor. For the prices they charge, I expect there to be some prep time. Not sure if we will go back. It wasn't bad, there was just nothing remarkable enough to justify us going there for another round.

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OT
Phoenix
20 reviews
Dined on April 14, 2019
Overall 5food 5service 5ambience 5

We went to Brio because of the good reviews, and we were more than pleased by our experience there. It was a lovely place with a great menu and wonderful service. Every bite we had was delicious, and we definitely hope to return there in the future for another great meal.

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MF
Jacksonville
53 reviews
Dined on April 14, 2019
Overall 4food 5service 4ambience 4

I have dined before both dinner & brunch. This particular brunch outing was the first for this year. We were meeting a friend & chose to sit at the bar (which was empty). Upon arrival, I greeted the hostess to let her know that we arrived before our friend & we would prefer to sit at the bar. I told her we had reservations & she acknowledged such on her tablet.

Bartender was attentive & professional (but only gave us the dinner menus so I asked for the brunch menus instead). My sweetie appreciated at least one of the TVs had the Masters game on. All three of us enjoyed delicious meals.

After arriving back at our house, I noticed that I rec'd an e-mail from Open Table saying that I missed the reservation. When I called the hostess to explain the problem, she acknowledged she remembered me & also that it was her fault for hitting the button on her tablet that we were not "seated" (since we sat at the bar instead). She said she would fix the error so I would get credit (which it appears I did b/c I rec'd an e-mail asking for a review).

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WN
Jacksonville
2 reviews
Dined on March 31, 2019
Overall 1food 2service 1ambience 1

I understand that it was a Sunday night and the place only had a couple of parties, but it was not the quality of service or food I've come to expect from previous experiences at other locations. This was truly disappointing, especially since I had brought a dear out of town friend - who is in the industry - which makes me debate whether I will return or not.

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OT
Atlanta
2 reviews
Dined on March 31, 2019
Overall 2food 1service 1ambience 1

My family and I love Brio! When we saw a location when were on vacation, we were ecstatic. Unfortunately, the atmosphere, nor food was good on that day. We were there on a Sunday at 5:30. They were not crowded. This location does not measure up to other Brio locations. We were very disappointed!!

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L
Washington DC
56 reviews
Dined on March 31, 2019
Overall 3food 2service 2ambience 3

I would recommend Brio to a friend, but with a caveat. The food at Brio is generally average to slightly above average. Brunch today was the exception. I asked for some changes to my meal. I clearly explained what the changes were, and my dining partners clearly understood what I was asking of the server. The 3 meals came out, and mine was 100% wrong. It wasn't even close. For a second try, I explained what I wanted again. The second time, it was also completely wrong. The manager delivered it, and when I explained again, what I wanted, she said this isn't even close. NO KIDDING! She suggested they make it for a 3rd time. I said NO. My dining companions were already done, and it had already been close to an hour since they received their meals. She said the cooks most likely didn't understand because they don't speak english. I expressed my dismay, because the first dish that came out, I was allergic to some of the ingredients. The second would also have been an issue for me. If the cooks cannot communicate with the staff, how can they assure they are cooking with ingredients that won't harm someone. She said when someone has an allergy, the sous chef makes it. Well, if the sous chef can speak and understand english, why didn't he make mine, or explain to the other 2 chefs, what I wanted. I found this to be a poor excuse for my meal being incorrect. I didn't eat anything except bread. I got a free coupon for an appetizer, and a PLEASSSSSEEEE come back. I told her I would never be back for brunch-that is for sure. Maybe this is why the restaurant is always empty.

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PW
1 review
Dined on March 28, 2019
Overall 5food 5service 5ambience 4

I love Brio's! This was our Anniversary dinner. The live entertainment was loud and made it hard for us to talk. Although I loved the music, we probably would have enjoyed it more if we had been seated a little further away. Overall, it was a 10!!

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L
1 review
Dined on March 22, 2019
Overall 3food 5service 2ambience 3

The food was delicious, but the service was mediocre. There was trash all over the floors. It was definitely not busy while we were there, but it looked like they hadn’t cleaned up after dinner rush. We ordered drinks and food pretty quickly. The server took forever to come back and check on us after the food came. By the time she came back it was just past 10 so we were told we couldn’t order dessert. Disappointed. Don’t know if we will give it another chance.

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OT
Jacksonville
1 review
Dined on March 19, 2019
Overall 5food 5service 5ambience 5

My Fiancé and I were celebrating our anniversary. Brio was great the ambiance was wonderful. I loved the aesthetic and the high rise ceiling. The food was amazing. I had the pesto chicken and my fiancée had the chicken marsala. Both dishes were magnificent! If you’re looking for a night out or even a lunch with a few drinks, your first choice should be the raspberry mojito! I have nothing negative to say about my experience at Brio. The service was amazing and it wasn’t crowded or loud. I had a great Date night.

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3
Jacksonville
3 reviews
Dined on March 17, 2019
Overall 5food 5service 5ambience 5

Great food! Great service! Always a great meal! We love to go there!

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OT
Jacksonville
7 reviews
Dined on March 16, 2019
Overall 5food 5service 5ambience 5

Great food with excellent service, what more could you want.

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JK
Jacksonville
8 reviews
Dined on March 10, 2019
Overall 4food 5service 4ambience 4

The food was good, but the service was somewhat slower than in past visits. The restaurant was not very busy, maybe they didn’t staff to an appropriate level.

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g
Houston
1 review
Dined on March 4, 2019
Overall 4food 5service 5ambience 3

Brio never disappoints in the food department or service. Noise level quite high despite our attending after the lunch rush or before the dinner hour. This location could use some update decor.

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RS
Jacksonville
1 review
Dined on March 3, 2019
Overall 5food 5service 5ambience 5

Good food, good service, great mints. The boho was a great idea

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RP
1 review
Dined on March 2, 2019
Overall 4food 5service 4ambience 4

Well in the beginning we almost waited 15 to be greeted another minute we were going to walk out but once we were finally greeted everything was on point the drinks came out fast appetizers came out fast and almost the entree came out quick food was very good think in the future they need more wait staff in a section so people can be greeted promptly cause I know there was two other tables that were waiting and it wasn’t slammed in the restaurant either

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MZ
Naples
18 reviews
Dined on February 26, 2019
Overall 5food 5service 5ambience 4

Food and our server were excellent, you must try this location

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G
Naples
28 reviews
Dined on February 20, 2019
Overall 3food 2service 3ambience 3

Fish special was way over cooked. Had to send it back. Much better the second time around but my husband was finished long before me. Management should have offered us desert or something for the inconvenience.

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JC
Jacksonville
2 reviews
Dined on February 15, 2019
Overall 3food 3service 4ambience 2

The food wasn't cooked to order and the service was okay. The biggest issue is the noise level. The open concept leads to it being hard to hear people at our table. Unfortunately, this is the leading reason why I wouldn't recommend the restaurant.

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OT
1 review
Dined on February 14, 2019
Overall 5food 5service 5ambience 5

It was a wonderful date. Great food!

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OT
Jacksonville
1 review
Dined on February 14, 2019
Overall 5food 4service 5ambience 5

Went here for Valentine's day for a date. Had a very outstanding time with a very sexy date with whom I had intercourse after, of course. Aside from the fat the food and mood was amazing! 10/10 would smash again?

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OT
1 review
Dined on February 14, 2019
Overall 4food 4service 4ambience 4

Steak was bland and service was a little slow. It seemed the server was all over the place.

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OT
Jacksonville
6 reviews
Dined on February 14, 2019
Overall 3food 5service 4ambience 2

It was freezing cold in the dining room and the chairs were very uncomfortable. I am happy the food was great.

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KP
Jacksonville
3 reviews
Dined on February 14, 2019
Overall 4food 4service 3ambience 3

I did like the taste of the food. However it is a little small portions and for $7 chop salad was tiny. Had to ask for tea refills Place was clean and staff friendly. Will return just not soon

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g
Jacksonville
43 reviews
Dined on February 14, 2019
Overall 2food 1service 5ambience 5

i called open table to reserve...got 3 confirmations; i called for a general inquiry and was told no tables; had to ask for manager and was put in manually, said the confirmation was computer based and not theirs therefore did not have to honor. the food was less than desirable. i ordered pasta carbanara, did not look or taste anything like it. one of our guests ordered the fish special...they must have been on budget, not much fish and was dry. our server was excellent, good wine but then it's highly unlikely they could mess up wine out of the bottle. we used to go about once per quarter but noticed the quality of food declining the last time were were there. it will be a long time before we go again, too many other quality places to enjoy.

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JR
Jacksonville
1 review
Dined on February 14, 2019
Overall 5food 5service 5ambience 4

Food and service was outstanding on a Valentines day

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DM
Jacksonville
3 reviews
Dined on February 9, 2019
Overall 1food 2service 3ambience 1

Thought this place was higher end than Olive Garden but....disappointing as it is not.
Worst part is their restroom was worst than that of a gas station. The hostess was very apologetic and said they have been too busy. Apparently, she appears to be in charge of the restroom as she was replenishing the toilet paper & hand soap dispenser so, is she also suppose to clean the toilets & then handle the menus after ????,
That’s health scary.

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Tweets by BRIO Tuscan Grille - Jacksonville - St. John's Town Center