Brio Italian Grille - West Palm Beach - City Place

4
1387 Reviews
$30 and under
Italian
Warm, relaxed Italian eatery serving Tuscan-inspired grill fare, wine & cocktails. Come enjoy the best Tuscan cuisine at Brio Italian Grille at Rosemary Square in West Palm Beach. Gather with friends, family and co-workers to experience the flavors of Italy without leaving the country. Our grilled entrees and fresh dishes of the Italian restaurant tradition will make you mark Brio Italian Grille on your list of favorite Italian restaurants.
avatar copy

Private Dining

Book your next event with us

View details
What 1387 people are saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.0based on recent ratings
4.0
food
3.9
service
4.0
ambience
3.9
value
Noise · Moderate
74% of people would recommend it to a friend
Sort by
Filters
DH
vipDaleH
Miami
1 review
Dined 2 days ago
Overall3food3service1ambience5

The worst waiter. Justin.

Brio Italian Grille - West Palm Beach - City Place
Responded 20 hours ago

Our service should have been much better than what you received. Please know that we will address this with our team and will do our best to make this an isolated experience. Thank you for taking the time to leave us your feedback!

Report
OT
OpenTable Diner
Miami
3 reviews
Dined 3 days ago
Overall5food4service2ambience5

Everything was good, but the service was very slow, my steak taste like it wasn’t seasoned and the mashed potatoes tasted funny, but overall, I love this place

Brio Italian Grille - West Palm Beach - City Place
Responded 20 hours ago

Thank you! We are sharing your comments with the team for improvement. Thank you for reaching out to us. We hope to serve you again soon!

Report
J
vipJackief1079
Miami
2 reviews
Dined 3 days ago
Overall2food2service3ambience1

I’ve had better mashed potatoes out of a box. The manager was trying to fight customers. We’ll never go back.

Brio Italian Grille - West Palm Beach - City Place
Responded 20 hours ago

We apologize the meal did not meet your expectations. Our guests' feedback is highly valuable to us as we utilize it for improvement in our guests' experience. Thank you for reaching out to us.

Report
LB
vipLaurelB
Chicago
1 review
Dined 4 days ago
Overall5food5service5ambience5

Great server

Brio Italian Grille - West Palm Beach - City Place
Responded 20 hours ago

Thank you! We hope to serve you again soon.

Report
T
Tony
Miami
18 reviews
Dined 5 days ago
Overall3food4service1ambience2

This place looks like it's going out of business. Service was very slow, even though there were hardly any customers. Poor bar selection. It's like they are cutting back on inventory. We've been there numerous times in the past when it was much better.

Brio Italian Grille - West Palm Beach - City Place
Responded 20 hours ago

We apologize we did not meet your expectations. We appreciate that you have taken the time to write to us and will use your feedback for improvements in service.

Report
OT
OpenTable Diner
Miami
1 review
Dined on February 21, 2021
Overall1food1service1ambience1

Really bad service

Brio Italian Grille - West Palm Beach - City Place
Responded 20 hours ago

Our service should have been much better than what you received. Please know that we will address this with our team and will do our best to make this an isolated experience. Thank you for taking the time to leave us your feedback!

Report
TS
vipTheSingleDiner
Miami
3 reviews
Dined on February 20, 2021
Overall4food4service4ambience4

Brio has always been one of my favorite restaurants for their food and service. So I choose this to be the first restaurant for dine-in after pandemic. The outdoor seating is plenty at this location in downtown West Palm Beach, a big draw for me too. Was a little disappointed to see the much shortened menu, especially not having the weekend brunch I was coming for. I ordered a grilled salmon salad for lunch, salad greens were perfectly seasoned and very fresh, salmon was nicely grilled and charred. I didn't give 5 star for this visit because the host didn't check off my reservation even though I told him I had one before he proceeded to sit me, so I had to wasted some time to answer OpenTable's no show inquiry.

Brio Italian Grille - West Palm Beach - City Place
Responded 20 hours ago

Thank you for choosing to dine with us at Brio Italian Grille. We're glad to hear you enjoyed your meal and the management team has been made aware of your comments for improvement in our service. We hope to serve you again soon!

Report
GE
GEM1
Washington DC
6 reviews
Dined on February 15, 2021
Overall2food2service2ambience4

Disappointed in the food and service. The chicken marsala was very salty and the chicken breast overcooked. The pasta was just ok. We had to ask for parmesan cheese. The server didn't come over to ask how the food was until after the meal. Was going to get a second beer but no one came.

On the upside the tables were socially distanced appropriately not like Bellagio next door.

This was our third time to this location and frankly it was a disappointment for the money we spent.

Brio Italian Grille - West Palm Beach - City Place
Responded 20 hours ago

We apologize the meal did not meet your expectations. Our guests' feedback is highly valuable to us as we utilize it for improvement in our guests' experience. Thank you for reaching out to us.

Report
FE
FeliciaE
1 review
Dined on February 14, 2021
Overall5food5service5ambience5

Was amazing as a first timer. Things went well and on time. Food and drinks were amazing. I would highly recommend eating at this restaurant.

Brio Italian Grille - West Palm Beach - City Place
Responded 20 hours ago

We're happy you enjoyed your meal and service at Brio Italian Grille. Come dine with us again soon.

Report
OT
OpenTable Diner
1 review
Dined on February 14, 2021
Overall5food5service5ambience5

It was fun and the food was amazing the tiramisu was amazing as well

Brio Italian Grille - West Palm Beach - City Place
Responded 20 hours ago

We're happy you enjoyed your meal and service at Brio Italian Grille. Come dine with us again soon.

Report
GM
vipGMariaCeronm
Miami
1 review
Dined on February 14, 2021
Overall4food4service4ambience4

The host , told us that we have to wait 30 minutes, just because we made reservation 2 minutes ago ... why they allowed to to reservations then....

K
Kidd01
1 review
Dined on February 14, 2021
Overall1food3service1ambience1

I had a reservation for 4 I showed up on time and was seated. It took 20 mins for anyone to even acknowledge that we were there. Took another hour for our food to come out. The manager tried to offer dessert for the inconvenience smh

Brio Italian Grille - West Palm Beach - City Place
Responded 20 hours ago

We are very sorry about your experience. We appreciate that you have taken the time to write to us. The management team has been made aware of your comments for improvement in our service.

Report
HI
vipHIHec
Miami
58 reviews
Dined on February 14, 2021
Overall3food3service2ambience2

There's something called "too much information". This restaurant was kind of a mess on a day they called a "holiday" when it isn't. Also, even if...Valentines is more of an evening thing and we were there for lunch.

I was given attitude over staying firm on outdoor sitting when my previously made reservation was made for it. The two ladies working the hostess stand, one which appeared to be a manager or supervisor were very disjointed. One wanting to take more tables and the other turning people down. I knew better to stand near the host stand and not wait outside. The lady that appeared to be a manager complained about other customers and how they should make reservations if they want to be tended to. Who in the right mind in the service industry complain to a customer about other customers?

She rudely spoke to the waitress about the speed of whomever was clearing tables and that they needed to move faster if they wanted to make more money. Then learned that supposedly the executive chef was working alone with a sous chef because three cooks walked out that day. None of this was any of my concern or business...all I wanted was the outdoor table I reserved, be served promptly and for the food to be good.

The two stars, are not reflective of the service provided by our waitress who was very nice, attentive and provided with a good experience given the drama I learned was going on in the restaurant. If I was rating just her, I would give 5 stars but to me service isn't isolated to service at the table but the entire experience.

In the end, the lunch was fine with good service and tasty food but someone better look at the service standards of the restaurant and put everyone through some training. I've dined at other Brio's and the experience has been superior than this experience.

I would give it a try again to see how they deliver in a non "holiday" but would not recommend to anyone.

Brio Italian Grille - West Palm Beach - City Place
Responded 20 hours ago

We are very sorry about your experience. We appreciate that you have taken the time to write to us. Please know that we will address this with our team and will do our best to make this an isolated experience.

Report
OT
OpenTable Diner
1 review
Dined on February 13, 2021
Overall2food1service1ambience3

Bad service, friend didn’t get his salad. Small portions.

OT
OpenTable Diner
1 review
Dined on February 13, 2021
Overall3food3service2ambience5

Had to wait a lot for service. Server was walking around like a headless chicken. Server took a long time for our order. Kitchen was pack with only few cooks. I ordered dessert and after 30 minutes waiting told server to cancel the order.

WP
WPBLizzie82
1 review
Dined on February 13, 2021
Overall3food5service3ambience4

Our server was wonderful, but the service was very slow. We were seated by the kitchen, and people were constantly shouting to the chefs in the back. The food was good though.

BB
vipBeverlyB
Miami
28 reviews
Dined on February 3, 2021
Overall4food4service5ambience5

Great service and good food

OT
OpenTable Diner
Atlantic City
4 reviews
Dined on February 1, 2021
Overall4food5service3ambience4

We were celebrating my birthday. Sat outside due to COVID concerns. It was breezy and about 68 degrees. If it was warmer I wouldn’t have minded such a long wait for our lunch. There was hardly anyone else in the restaurant. The waiter was pleasant.

B
Barry
1 review
Dined on January 30, 2021
Overall1food1service3ambience3

Worst experience ever. My guests food were charred and burnt and they charge so expensive. Night was ruined. Will never go back.

LG
LuisG
Miami
4 reviews
Dined on January 22, 2021
Overall4food4service3ambience5

Date with my wife and we went for the high top tables outside. We enjoyed over although there was no music or ambience as other places. Service was basic and inner restaurant did not seem very Cousy at all.

WM
WendyM
Philadelphia
14 reviews
Dined on January 16, 2021
Overall4food4service4ambience4

Very pleasant

L
vipLacey
Houston
11 reviews
Dined on January 15, 2021
Overall5food5service5ambience3

The food was great and the server was really sweet. The restaurant was a little dirty. Not sure if there had been a rush before we got there, but debris on the table and dirty napkin under the table.

LM
vipLeslieM
Miami
109 reviews
Dined on January 10, 2021
Overall2food4service2ambience4

It took half an hour to get a drink, which came in a dirty glass and had to go back. Table cloth was not covered with paper, as is usual, and cloth was stained and had bread crumbs left on it. After the meal (food was very good), we ordered a flatbread to take home. After another half an hour, my husband went to check on it, at which point the pizza cook threw a flatbread in the oven. Apparently he had burned the first one but nobody told us and he was not making a new one until we asked about it. We had a very bad night. It just seems like much of the staff doesn’t care. Our waiter was nice, but he was handling most everything alone. We will not go back to this location again. There has been a great reduction in the level of service here very recently.

Brio Italian Grille - West Palm Beach - City Place
Responded 20 hours ago

We are very sorry about your experience. We appreciate your feedback and thank you for bringing these opportunities to improve to our attention. We will undoubtedly pass your feedback to the management team

Report
JD
JocelyneD
Miami
2 reviews
Dined on January 1, 2021
Overall4food5service2ambience4

Food was excellent. Appetizer arrived late, manager took it off our bill without even having to ask. Great customer service on his part
Waitress was terrible. Bad attitude Was my bday and New Year’s Day. She did not look happy.
At the end of meal I was talking with my partner, she reached over and grab the bill. We left her 18% in retrospect I should have given her a lot less

OT
OpenTable Diner
1 review
Dined on December 31, 2020
Overall3food4service1ambience3

Our aerver was not good but the food and atmosphere were great

OT
OpenTable Diner
Italy
1 review
Dined on December 30, 2020
Overall5food5service5ambience5

Great food and the waiter was very nice. Was a wonderful evening.

JG
vipJennyG
Nashville
4 reviews
Dined on December 30, 2020
Overall2food3service1ambience3

Service was terrible. My waiter was super friendly- but took 30 min to even get a waiter then once my drink order was put in they kept checking the bar and the bartender wasn’t making the drink.... bread came and hour after we sat... had to physically get up to ask for shredded cheese and a side of ketchup.... get up to ask for more water. TERRIBLE!

PO
PaulO
Miami
10 reviews
Dined on December 24, 2020
Overall4food4service4ambience4

Good service. Nice above average dinner experience.

OT
OpenTable Diner
Miami
4 reviews
Dined on December 23, 2020
Overall5food5service5ambience5

I love this place

SS
SSue
Miami
3 reviews
Dined on December 18, 2020
Overall2food2service1ambience3

Poor service. Food marginal. Not the usual quality.

LD
vipLoriD
Miami
19 reviews
Dined on December 12, 2020
Overall1food1service1ambience1

Inquired about a Brio gift card and the manager’s idea of helping me was to give me a contact name and number so I could call rather than just doing it. I left abs met my friends at a different restaurant

DT
vipDiningTim
Miami
27 reviews
Dined on November 26, 2020
Overall5food5service5ambience5

Did outdoor dining on thanksgiving. The wait staff were friendly and the food was great

Brio Italian Grille - West Palm Beach - City Place
Responded on December 2, 2020

We're glad to hear you enjoyed your Thanksgiving meal with us and hope to serve you again!

Report
OT
OpenTable Diner
Miami
4 reviews
Dined on November 13, 2020
Overall5food5service3ambience3

Clean, Great service, I love it, recommend this place

Brio Italian Grille - West Palm Beach - City Place
Responded on November 19, 2020

Thank you! We love to hear how much you enjoyed dining with us. Come back soon.

Report
JA
vipJANIS
Philadelphia
17 reviews
Dined on October 20, 2020
Overall5food5service5ambience5

Nice friendly staff. Lunch special included a chopped salad and a small bowl of pasta. Excellent value My lunch partner had a garden salad topped with salmon. Very good. Miss the happy hour on the weekends

Brio Italian Grille - West Palm Beach - City Place
Responded on December 16, 2020

We're happy you enjoyed your meal and service at Brio Italian Grille. Come dine with us again soon.

Report
LM
vipLeslieM
Miami
109 reviews
Dined on October 10, 2020
Overall5food5service5ambience5

Great attention to cleanliness, masks and distancing. Food was delicious and service was very attentive.

Brio Italian Grille - West Palm Beach - City Place
Responded on October 13, 2020

We're glad to safely serve you and look forward to welcoming you back again soon.

Report
J
vipJose
Miami
5 reviews
Dined on October 9, 2020
Overall4food4service4ambience4

Nice patio area for outdoors dining . Nice location at the heart of City Place in West Palm Beach FL.

Brio Italian Grille - West Palm Beach - City Place
Responded on October 13, 2020

Thanks Jose. We're glad you enjoyed dining in our patio. We hope to see you again soon.

Report
J
vipJimnor4165
Richmond
21 reviews
Dined on September 28, 2020
Overall4food4service4ambience3

Food and service great. The only complaint is parking at rosemary sq. Very expensive.

Brio Italian Grille - West Palm Beach - City Place
Responded on September 30, 2020

Thank you for dining with us! We hope to serve you again soon.

Report
G
Gigi
Miami
4 reviews
Dined on September 27, 2020
Overall4food5service3ambience4

It was nice, food excellent as always, but service wa slow. Maybe because they are not fully staffed, but waited a lot for food and drinks

Brio Italian Grille - West Palm Beach - City Place
Responded on September 30, 2020

We apologize for the longer than expected wait time. The management team has been made aware of your comments for improvement in our service and expediency.  

Report
ML
vipMartyL
Miami
16 reviews
Dined on September 12, 2020
Overall4food3service5ambience5

We sat outside. Very pleasant. Moderate priced Italian. Food was adequate. Service was excellent.

Brio Italian Grille - West Palm Beach - City Place
Responded on September 15, 2020

Thank you for dining out with us! We appreciate you sharing your experience and look forward to serving you again.

Report
J
vipJazzy
Miami
20 reviews
Dined on September 11, 2020
Overall5food4service5ambience4

Lovely evening with friends. Our server was awesome, food tasty, will definitely return.

Brio Italian Grille - West Palm Beach - City Place
Responded on September 15, 2020

We love to hear how much you enjoyed dining with us at Brio Italian Grille. We look forward to welcoming you back again soon!

Report

FAQs

Brio Italian Grille - West Palm Beach - City Place does offer delivery in partnership with Postmates.

Brio Italian Grille - West Palm Beach - City Place is rated 4 stars by 1387 OpenTable diners.

Brio Italian Grille - West Palm Beach - City Place does offer gift cards which you can purchase here https://www.brioitalian.com/gift-cards/.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.

Tweets by Brio Italian Grille - West Palm Beach - City Place