Brio Italian Grille - West Palm Beach - City Place

3.8
1409 Reviews
$30 and under
Italian
Brio Rosemary Square is a premier Tuscan-inspired restaurant destination serving authentic, northern Italian cuisine, luxury wines & cocktails—our specialties include premium quality steaks, chops, seafood, made-to-order pasta and flatbreads prepared in an authentic Italian wood-burning oven. Bringing the pleasures of the Tuscan country villa to West Palm, our chef-inspired menu, chic atmosphere and world-class service will provide a dining experience like no other! We look forward to your visit at Rosemary Square located in West Palm, FL – make your reservation or place an online order today!
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What 1409 people are saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
3.8based on recent ratings
3.8
food
3.7
service
3.8
ambience
3.8
value
Noise · Moderate
76% of people would recommend it to a friend
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viplikesgoodfood
Miami
43 reviews
Dined 3 days ago
Overall5food5service5ambience5

Very enjoyable place to dine - delicious, varied Italian menu, attentive service, great location, comfortable outside dining.

OT
OpenTable Diner
Atlantic City
2 reviews
Dined 6 days ago
Overall5food5service5ambience5

Mother’s Day

OT
OpenTable Diner
Miami
5 reviews
Dined 6 days ago
Overall4food3service3ambience5

Mother’s Day brunch got off to a rocky start as we were 10 minutes early and we were rudely told to wait outside. After waiting 15 minutes, yes they opened late, we were allowed in. Only received one set of menus for table of 3 and there were only five choices for brunch, nothing else. We were served first and the eggs were overcooked, how do you mess up scrambled eggs?

OT
OpenTable Diner
Miami
1 review
Dined on May 4, 2021
Overall1food1service1ambience1

We made a reservation at 9:45 pm and upon arrival they told us in a very rude way that they were not going to attend us because they closed at 10:00 pm despite having the option to make an appointment at 9:45 pm

OT
OpenTable Diner
Miami
1 review
Dined on May 4, 2021
Overall1food1service1ambience2

We waited one hour and half for our food. Food was cold and beyond consuming. Service was terrible. We even have to asked for table settings. We won’t be going near that restaurant again. No wonder restaurant was half empty

Brio Italian Grille - West Palm Beach - City Place
Responded on May 6, 2021

We're sorry to hear about your dining experience on your recent visit. Thank you for taking the time to reach out to us. We'll be sure to share your review and feedback with our management team to address your concerns and improve our guest experience.

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AW
vipAneeseW
Miami
50 reviews
Dined on April 12, 2021
Overall4food4service4ambience4

First time at this location, invited a friend from out of town. Understaffed and waited awhile for a lot of things :(

Brio Italian Grille - West Palm Beach - City Place
Responded on April 14, 2021

We're very sorry for the longer than expected wait time. Thank you for sharing your expreience with us as we use our guests' feedback for improvement. We hope to serve you again

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OT
OpenTable Diner
Miami
2 reviews
Dined on April 7, 2021
Overall1food1service1ambience1

Menu is so limited. Service was very slow

Brio Italian Grille - West Palm Beach - City Place
Responded on April 21, 2021

We appreciate your feedback and thank you for bringing these opportunities for improvement to our attention. We have shared your comments with the team and hope to serve you again.

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H
vipHelen2
Miami
32 reviews
Dined on April 7, 2021
Overall4food4service4ambience4

Brio is a great spot for al fresco dining. The service is friendly and helpful. I like the salads and usually have enough for another meal.

Brio Italian Grille - West Palm Beach - City Place
Responded on April 14, 2021

We're glad you enjoy dining in our beautiful patio. We hope to welcome you back in soon.

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AF
vipAnaF
New York Area
1 review
Dined on April 2, 2021
Overall2food3service2ambience3

Have been there before . This time the service was very poor.

Brio Italian Grille - West Palm Beach - City Place
Responded on April 5, 2021

Our service should have been much better than what you received. Please know that we will address this with our team and will do our best to make this an isolated experience. Thank you for taking the time to leave us your feedback!

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AT
vipAnnT
New York Area
84 reviews
Dined on April 2, 2021
Overall5food5service5ambience5

Everything was delicious

Brio Italian Grille - West Palm Beach - City Place
Responded on April 5, 2021

We appreciate you dining with us and are happy you had such a great experience. Come back soon!

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A
Anthony
Miami
12 reviews
Dined on March 28, 2021
Overall1food4service1ambience4

My wife and I have visited Brio on a number of occasions. During our most recent visit we arrived at 1:55. The server approached the table at approximately 2:05 to take our drink order. At about 2:15 they returned with drinks and to take our food order. It was during this time that we were also given bread. At approximately 2:45 we finally received our food. There were only two other couples inside the restaurant at the time of our visit.

Brio Italian Grille - West Palm Beach - City Place
Responded on March 31, 2021

We appreciate your visit and apologize we did not meet your expectations. We are sharing your comments with the team for improvement. Thank you for reaching out to us.

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T
vipThsk
Miami
7 reviews
Dined on March 28, 2021
Overall3food3service4ambience3

The Chicken "Milanese" was very thin and overcooked/overfried.

Brio Italian Grille - West Palm Beach - City Place
Responded on March 31, 2021

We're very sorry your Chicken Milanese was not prepped to standards and will work with out culinary team to improve. We hope you will consider dining with us again as this was an off occurrence and not the norm.

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OT
OpenTable Diner
New York Area
1 review
Dined on March 27, 2021
Overall1food1service1ambience4

Not the wait staff fault but service was terrible - waited 20 minutes for drinks and to put order in didn’t get food until ober an hour into our seating - people were actively complaining and leaving before there meal was served

Brio Italian Grille - West Palm Beach - City Place
Responded on March 31, 2021

We apologize for the longer than expected wait time. The management team has been made aware of your comments for improvement in our service and expediency.  

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OT
OpenTable Diner
Miami
1 review
Dined on March 27, 2021
Overall1food2service1ambience2

When I arrived there was only two other people at the bar. The bar tenders did not get to me for about 10 minutes. One bartender would not even acknowledge my presence. The bar area was rather disorganized and the bar tenders not friendly. Would have left but everyplace else was absolutely packed. Ordered the filet rare to medium rare. It came out medium. Quickly ate and left for my comedy show. Will not return.

Brio Italian Grille - West Palm Beach - City Place
Responded on March 31, 2021

Thank you for taking the time to write this review as our customer’s feedback is very important to us. We apologize your experience was not up to our usual standards. We will undoubtedly contact management and make them aware of the situation to ensure it does not reoccur in the future.

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L
vipLuv2dine
Philadelphia
44 reviews
Dined on March 14, 2021
Overall2food3service3ambience3

We had to wait forever to get our meal. Salads was mediocre. My wife’s dinner chicken piccata came out cold. Had to ask for bread several times before it came out to the table. Waited 15 minutes for desert. Took another 15 minutes to get the bill and pay the check.
Not a great dinning experience.

Brio Italian Grille - West Palm Beach - City Place
Responded on March 19, 2021

We appreciate your visit and apologize we did not meet your expectations. We are sharing your comments with the team for improvement. Thank you for reaching out to us.

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T
vipTeee
Philadelphia
6 reviews
Dined on March 12, 2021
Overall5food5service5ambience5

The food was excellent! The tables inside were socially distanced, which we appreciated. Our server was great - she was friendly and very attentive!

Brio Italian Grille - West Palm Beach - City Place
Responded on March 19, 2021

We are happy to receive such lovely feedback about our team. Thank you for dining with us. We hope you visit us again soon.

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H
vipHelen2
Miami
32 reviews
Dined on March 10, 2021
Overall4food4service5ambience4

This is a convenient snd safe place for my friend from palm Beach Gardens and me from Boynton Beach to meet for lunch. We always dine outside. The service and food are great. I especially like their sourdough bread.

Brio Italian Grille - West Palm Beach - City Place
Responded on March 19, 2021

Thank you for choosing to dine with us at Brio Italian Grille. We're glad to hear you enjoyed your meal and hope to serve you again soon.

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R
Russ
Washington DC
3 reviews
Dined on March 6, 2021
Overall3food3service3ambience2

Information provided by the waiter was wrong. My wife and I are elderly and we have modest appetites. We wanted to split a side salad, but the waiter told us that the side salads are already very small, so we ordered two.

He was wrong. We each left half our salad. What a waste!

Brio Italian Grille - West Palm Beach - City Place
Responded on March 9, 2021

Hi, Russ! Thank you for taking the time to write this review as our customer's feedback is very important to us. We will be sure to share your thoughts with our team. We hope you come back again.

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KD
KristinaD
Miami
3 reviews
Dined on March 5, 2021
Overall5food5service3ambience5

They didn’t acknowledge my birthday that was marked on the reservation but other than that it was great!

Brio Italian Grille - West Palm Beach - City Place
Responded on March 8, 2021

Thank you for choosing to celebrate with us at Brio Italian Grille! We appreciate your feedback and thank you for bringing these opportunities for improvement to our attention. We have shared your comments with the team and hope to serve you again! Happy belated birthday Kristina!

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L
Lidia
Columbus
1 review
Dined on March 4, 2021
Overall1food1service1ambience2

Table did not have white sheet over cloth that had stains... appeared dirty. When reported to Server he did nothing. Took forever to get bread once seated. Long periods between server stopping by. Had to ask to be moved to new seating. Salmon Fresca over cooked. PLUS it was my Birthday. So dinner crappy. Server detached from what was going on at our table. We had to ask different people for each thing we needed. Finally we were ready to go so instead of wait even longer, I got up and went to the bar to ask for the check. Also, no manager on duty came by to rectify the situation. The only good thing about the experience was the bartender I think his name is “Rick” (12 years there) he explained he usually works that section where we were seated and was pulled to help with Happy Hour. He came to our table with the check and did apologize for the whole thing and gave us 50% off. Said manager stuck on the line. Our Server came by shortly after to collect payment. He did apologize. It seemed like empty words coming from him.

Brio Italian Grille - West Palm Beach - City Place
Responded on March 9, 2021

Lidia, we are so sorry to hear that we let you down – especially on such a special day. We appreciate that you have taken the time to write to us and will use your feedback for improvements in service. We will undoubtedly pass your feedback to the management team!

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MB
vipMsBizWiz2
Miami
3 reviews
Dined on March 2, 2021
Overall4food4service2ambience4

The hostess dropped the placemats and wrapped utensils on the table, leaving us to spread them. It would have taken 30 seconds for her to place them in an orderly fashion for 4 people.
The waiter was so extraordinarily impatient (only 2 other tables were occupied —and served by another waiter.) He spoke fast. Rushed off before we had a chance to ask a question.

Brio Italian Grille - West Palm Beach - City Place
Responded on March 9, 2021

Our service should have been much better than what you received. Please know that we will address this with our team and will do our best to make this an isolated experience. Thank you for taking the time to leave us your feedback.

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DH
vipDaleH
Miami
1 review
Dined on March 1, 2021
Overall3food3service1ambience5

The worst waiter. Justin.

Brio Italian Grille - West Palm Beach - City Place
Responded on March 2, 2021

Our service should have been much better than what you received. Please know that we will address this with our team and will do our best to make this an isolated experience. Thank you for taking the time to leave us your feedback!

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s
sgtw
Miami
32 reviews
Dined on March 1, 2021
Overall5food3service5ambience4

Bartender was excellent as always!!

Brio Italian Grille - West Palm Beach - City Place
Responded on March 12, 2021

We are happy to receive such lovely feedback about our team. Thank you for dining with us. We hope you visit us again soon.

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OT
OpenTable Diner
Miami
3 reviews
Dined on February 27, 2021
Overall5food4service2ambience5

Everything was good, but the service was very slow, my steak taste like it wasn’t seasoned and the mashed potatoes tasted funny, but overall, I love this place

Brio Italian Grille - West Palm Beach - City Place
Responded on March 2, 2021

Thank you! We are sharing your comments with the team for improvement. Thank you for reaching out to us. We hope to serve you again soon!

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J
vipJackief1079
Miami
2 reviews
Dined on February 27, 2021
Overall2food2service3ambience1

I’ve had better mashed potatoes out of a box. The manager was trying to fight customers. We’ll never go back.

Brio Italian Grille - West Palm Beach - City Place
Responded on March 2, 2021

We apologize the meal did not meet your expectations. Our guests' feedback is highly valuable to us as we utilize it for improvement in our guests' experience. Thank you for reaching out to us.

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LB
vipLaurelB
Chicago
1 review
Dined on February 27, 2021
Overall5food5service5ambience5

Great server

Brio Italian Grille - West Palm Beach - City Place
Responded on March 2, 2021

Thank you! We hope to serve you again soon.

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T
Tony
Miami
21 reviews
Dined on February 25, 2021
Overall3food4service1ambience2

This place looks like it's going out of business. Service was very slow, even though there were hardly any customers. Poor bar selection. It's like they are cutting back on inventory. We've been there numerous times in the past when it was much better.

Brio Italian Grille - West Palm Beach - City Place
Responded on March 2, 2021

We apologize we did not meet your expectations. We appreciate that you have taken the time to write to us and will use your feedback for improvements in service.

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OT
OpenTable Diner
Miami
1 review
Dined on February 21, 2021
Overall1food1service1ambience1

Really bad service

Brio Italian Grille - West Palm Beach - City Place
Responded on March 2, 2021

Our service should have been much better than what you received. Please know that we will address this with our team and will do our best to make this an isolated experience. Thank you for taking the time to leave us your feedback!

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TS
vipTheSingleDiner
Miami
3 reviews
Dined on February 20, 2021
Overall4food4service4ambience4

Brio has always been one of my favorite restaurants for their food and service. So I choose this to be the first restaurant for dine-in after pandemic. The outdoor seating is plenty at this location in downtown West Palm Beach, a big draw for me too. Was a little disappointed to see the much shortened menu, especially not having the weekend brunch I was coming for. I ordered a grilled salmon salad for lunch, salad greens were perfectly seasoned and very fresh, salmon was nicely grilled and charred. I didn't give 5 star for this visit because the host didn't check off my reservation even though I told him I had one before he proceeded to sit me, so I had to wasted some time to answer OpenTable's no show inquiry.

Brio Italian Grille - West Palm Beach - City Place
Responded on March 2, 2021

Thank you for choosing to dine with us at Brio Italian Grille. We're glad to hear you enjoyed your meal and the management team has been made aware of your comments for improvement in our service. We hope to serve you again soon!

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GE
GEM1
Washington DC
6 reviews
Dined on February 15, 2021
Overall2food2service2ambience4

Disappointed in the food and service. The chicken marsala was very salty and the chicken breast overcooked. The pasta was just ok. We had to ask for parmesan cheese. The server didn't come over to ask how the food was until after the meal. Was going to get a second beer but no one came.

On the upside the tables were socially distanced appropriately not like Bellagio next door.

This was our third time to this location and frankly it was a disappointment for the money we spent.

Brio Italian Grille - West Palm Beach - City Place
Responded on March 2, 2021

We apologize the meal did not meet your expectations. Our guests' feedback is highly valuable to us as we utilize it for improvement in our guests' experience. Thank you for reaching out to us.

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FE
FeliciaE
1 review
Dined on February 14, 2021
Overall5food5service5ambience5

Was amazing as a first timer. Things went well and on time. Food and drinks were amazing. I would highly recommend eating at this restaurant.

Brio Italian Grille - West Palm Beach - City Place
Responded on March 2, 2021

We're happy you enjoyed your meal and service at Brio Italian Grille. Come dine with us again soon.

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OT
OpenTable Diner
1 review
Dined on February 14, 2021
Overall5food5service5ambience5

It was fun and the food was amazing the tiramisu was amazing as well

Brio Italian Grille - West Palm Beach - City Place
Responded on March 2, 2021

We're happy you enjoyed your meal and service at Brio Italian Grille. Come dine with us again soon.

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GM
vipGMariaCeronm
Miami
1 review
Dined on February 14, 2021
Overall4food4service4ambience4

The host , told us that we have to wait 30 minutes, just because we made reservation 2 minutes ago ... why they allowed to to reservations then....

K
Kidd01
1 review
Dined on February 14, 2021
Overall1food3service1ambience1

I had a reservation for 4 I showed up on time and was seated. It took 20 mins for anyone to even acknowledge that we were there. Took another hour for our food to come out. The manager tried to offer dessert for the inconvenience smh

Brio Italian Grille - West Palm Beach - City Place
Responded on March 2, 2021

We are very sorry about your experience. We appreciate that you have taken the time to write to us. The management team has been made aware of your comments for improvement in our service.

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HI
vipHIHec
Miami
63 reviews
Dined on February 14, 2021
Overall3food3service2ambience2

There's something called "too much information". This restaurant was kind of a mess on a day they called a "holiday" when it isn't. Also, even if...Valentines is more of an evening thing and we were there for lunch.

I was given attitude over staying firm on outdoor sitting when my previously made reservation was made for it. The two ladies working the hostess stand, one which appeared to be a manager or supervisor were very disjointed. One wanting to take more tables and the other turning people down. I knew better to stand near the host stand and not wait outside. The lady that appeared to be a manager complained about other customers and how they should make reservations if they want to be tended to. Who in the right mind in the service industry complain to a customer about other customers?

She rudely spoke to the waitress about the speed of whomever was clearing tables and that they needed to move faster if they wanted to make more money. Then learned that supposedly the executive chef was working alone with a sous chef because three cooks walked out that day. None of this was any of my concern or business...all I wanted was the outdoor table I reserved, be served promptly and for the food to be good.

The two stars, are not reflective of the service provided by our waitress who was very nice, attentive and provided with a good experience given the drama I learned was going on in the restaurant. If I was rating just her, I would give 5 stars but to me service isn't isolated to service at the table but the entire experience.

In the end, the lunch was fine with good service and tasty food but someone better look at the service standards of the restaurant and put everyone through some training. I've dined at other Brio's and the experience has been superior than this experience.

I would give it a try again to see how they deliver in a non "holiday" but would not recommend to anyone.

Brio Italian Grille - West Palm Beach - City Place
Responded on March 2, 2021

We are very sorry about your experience. We appreciate that you have taken the time to write to us. Please know that we will address this with our team and will do our best to make this an isolated experience.

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OT
OpenTable Diner
1 review
Dined on February 13, 2021
Overall2food1service1ambience3

Bad service, friend didn’t get his salad. Small portions.

OT
OpenTable Diner
1 review
Dined on February 13, 2021
Overall3food3service2ambience5

Had to wait a lot for service. Server was walking around like a headless chicken. Server took a long time for our order. Kitchen was pack with only few cooks. I ordered dessert and after 30 minutes waiting told server to cancel the order.

WP
WPBLizzie82
1 review
Dined on February 13, 2021
Overall3food5service3ambience4

Our server was wonderful, but the service was very slow. We were seated by the kitchen, and people were constantly shouting to the chefs in the back. The food was good though.

BB
vipBeverlyB
Miami
28 reviews
Dined on February 3, 2021
Overall4food4service5ambience5

Great service and good food

OT
OpenTable Diner
Atlantic City
4 reviews
Dined on February 1, 2021
Overall4food5service3ambience4

We were celebrating my birthday. Sat outside due to COVID concerns. It was breezy and about 68 degrees. If it was warmer I wouldn’t have minded such a long wait for our lunch. There was hardly anyone else in the restaurant. The waiter was pleasant.

FAQs

Brio Italian Grille - West Palm Beach - City Place does offer delivery in partnership with Postmates.

Brio Italian Grille - West Palm Beach - City Place is rated 3.8 stars by 1409 OpenTable diners.

Brio Italian Grille - West Palm Beach - City Place does offer gift cards which you can purchase here https://www.brioitalian.com/gift-cards/.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.

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