Brio Italian Grille - Salt Lake City - City Creek

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1. OT

   OpenTable Diner

   Salt Lake City

   1 review

   5.0

   1 review

   Dined 4 days ago

   overall5food5service5ambience5

   It was great 💯

   Report
2. DP

   DebP

   Salt Lake City

   9 reviews

   4.0

   9 reviews

   Dined on August 7, 2022

   overall4food4service4ambience4

   Good food and fast service

   Report
3. OT

   OpenTable Diner

   Los Angeles

   5 reviews

   4.0

   5 reviews

   Dined on August 7, 2022

   overall4food4service1ambience3

   Servizio decisamente pessimo! Anche con 3 tavoli ci è voluta una mezz’ora abbondante per venire a prendere l’ordinazione. Per non parlare poi del pagamento… ho dato la carta di credito e sono tornati con la carta rotta! Non gli ho lasciato neanche un dollaro di tip! Im cibo comunque era ok

   Report
4. DM

   DeniseM

   Salt Lake City

   6 reviews

   vip
   5.0

   6 reviews

   Dined on August 6, 2022

   overall5food5service5ambience5

   Had dinner reservations for after Hadestown. We were promptly seated. Our waiter was very attentive and his service was excellent. The dinner was delicious. All in all it was a very good evening!

   Report
5. SS

   SamS

   Naples

   1 review

   1.0

   1 review

   Dined on August 6, 2022

   overall1food1service1ambience3

   Worst experience of my life. 45 minutes to get drinks, 55 minutes to get mediocre food—for a table of 2. The serve seemed upset that we weren’t being patient.

   Report
6. s

   sadie22

   Salt Lake City

   6 reviews

   5.0

   6 reviews

   Dined on August 6, 2022

   overall5food5service5ambience5

   We go to Brio quite often, and are never disappointed! Last night our server was Gabriel, and he was especially good. The food was really amazing, as usual. We love the atmosphere, as even when it is really busy, you feel like it is intimate!

   Report
7. TR

   TiffanyR

   Salt Lake City

   3 reviews

   vip
   4.0

   3 reviews

   Dined on August 6, 2022

   overall4food4service2ambience4

   Waiter was super nice- but food was super slow to the point we hardly had time to eat before our play. I think they were short staffed in kitchen & also with waiters. They were quoting people 45-60 min wait & half the tables were empty. 😳

   Report
8. OT

   OpenTable Diner

   Phoenix

   1 review

   5.0

   1 review

   Dined on August 3, 2022

   overall5food5service5ambience5

   Love it we love thid

   Report
9. k

   kristah

   Salt Lake City

   4 reviews

   3.0

   4 reviews

   Dined on August 2, 2022

   overall3food4service2ambience4

   Have been disappointed in service and food the last three times I have been to Brio. It has always been my favorite go to before a play, but questioning it I will go because of service. Twice I had reservations and still had to wait 40 min and had to eat fast to make it to play. Last night we got seated but then waited 30 min to have our order taken.

   Report
10. OT

    OpenTable Diner

    Charleston

    5 reviews

    2.0

    5 reviews

    Dined on July 26, 2022

    overall2food2service1ambience3

    Very poor service. It took over 45 minutes for our order to be taken. We were there 3 hours total. Bill was mixed up and had to be corrected. Food was mediocre at best.

    Report
11. ED

    EricD

    Phoenix

    19 reviews

    vip
    1.0

    19 reviews

    Dined on July 19, 2022

    overall1food2service2ambience1

    Downtown SLC had become quite depressed. The restaurant was out of most wines, and some food selections, service was poor no silverware which we had to ask for. No ice bucket for our white wine, we were sitting outside. Had to ask for several items from the waiter. The prices are also expensive $45 for a steak. Wouldn’t recommend this location. In the past Brio has done well but times have changed.

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12. OT

    OpenTable Diner

    Salt Lake City

    1 review

    1.0

    1 review

    Dined on July 16, 2022

    overall1food2service1ambience4

    Ordered the filet mignon to be cooked medium and when it was brought out, it was cooked medium well to well. I brought this up to the waiter and he began arguing with me about the steak. I told him that medium steak should be a little pink but his response was “I’m trying to teach you how steaks are cooked.” As if I’ve never ordered a steak before in my life. At this point I gave up and he left. He came back several minutes later and told me he could have it cooked to my liking if I wasn’t satisfied, which is what I was asking for the first time. At this point it wasn’t worth it as we were almost done with our meal anyway. We finished our meal and I left my steak untouched. This was probably the worst service experience I’ve had at any restaurant.

    Report
13. AV

    AVisitfromIdaho

    Las Vegas

    1 review

    3.0

    1 review

    Dined on July 16, 2022

    overall3food3service2ambience3

    We had to ask for utensils which was unusual. Very pleased with shrimp and eggplant starter dish. Lamb chops were ordered medium rare and came out closer to medium but very flavorful. Coffee was not warm at all- pretty much cold

    Report
14. OT

    OpenTable Diner

    1 review

    4.0

    1 review

    Dined on July 13, 2022

    overall4food5service3ambience4

    Server was new and didn’t know what he was doing. Food was great. Ambiance was great.

    Report
15. OT

    OpenTable Diner

    Salt Lake City

    3 reviews

    4.0

    3 reviews

    Dined on July 10, 2022

    overall4food5service2ambience5

    The food was great, as always. However, the service was worse than what we have come to expect when dining at Brio. Maybe they were just having an off night.

    Report
16. AB

    AlBen

    Salt Lake City

    2 reviews

    4.0

    2 reviews

    Dined on July 2, 2022

    overall4food4service3ambience4

    Anniversary dinner

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17. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on July 1, 2022

    overall5food5service5ambience5

    Our server was a delight. Each recommendation was only surpassed by the next. The food is always above…but the beef carpaccio made the night.

    Report
18. OT

    OpenTable Diner

    Atlantic City

    4 reviews

    vip
    5.0

    4 reviews

    Dined on June 26, 2022

    overall5food5service5ambience5

    The food was very good and our waitress was great with all 14 of us! The drinks were yummy too!

    Report
19. OT

    OpenTable Diner

    Salt Lake City

    1 review

    5.0

    1 review

    Dined on June 25, 2022

    overall5food5service5ambience5

    The service was great, and the food was delicious.

    Report
20. OT

    OpenTable Diner

    Las Vegas

    3 reviews

    vip
    1.0

    3 reviews

    Dined on June 19, 2022

    overall1food2service1ambience3

    Worse dining experience I’ve ever had. Took 40 mins to get our salads that we had to ask about several times. Other tables came and went before we had our food. Almost missed our play, thought almost 2 hours was enough time for dinner before the play. We watched other tables get served wrong food and have to ask where their drinks were also. Just all around bad night with bad service. We won’t be back.

    Brio Italian Grille - Salt Lake City - City CreekResponded on June 22, 2022We are very sorry about your experience. We appreciate your feedback and thank you for bringing these opportunities to improve to our attention. We will undoubtedly pass your feedback to the management team

    Report
21. OT

    OpenTable Diner

    Salt Lake City

    6 reviews

    5.0

    6 reviews

    Dined on June 19, 2022

    overall5food5service5ambience5

    Always a great experience at Brio. We go there almost exclusively after the theatre Broadway show!

    Report
22. OT

    OpenTable Diner

    Austin

    2 reviews

    vip
    3.0

    2 reviews

    Dined on June 19, 2022

    overall3food3service1ambience3

    Server was very pleasant but took one hour to get food and we only had eggs and a soup and salad, way too slow. And brought wrong salad so had to replace.

    Brio Italian Grille - Salt Lake City - City CreekResponded on June 22, 2022We're sorry to hear our service was not at it's best during your visit. We will be sure to work with our team to improve on this. We appreciate you reaching out and hope to see you again soon.

    Report
23. J

    Jamey

    Minneapolis

    1 review

    3.0

    1 review

    Dined on June 15, 2022

    overall3food4service2ambience3

    Our reservation was at 6pm and we weren't seated until 6:42. This is a problem when we had play tickets. We had the same issue last time we had play tickets. Brio is aware when plays will affect their business and they need to plan for it. I understand staffing issues but don't take reservations you can't accomodate so people can make other arrangements. If you have staff not show up. Let people know in advance that this may be a problem so they can go somewhere else, which is hard at the last minute before a play.

    Brio Italian Grille - Salt Lake City - City CreekResponded on June 22, 2022We aim to provide a great customer experience so we are very sorry to hear we fell short and appreciate your feedback. We hope for the opportunity to serve you again.

    Report
24. SL

    SLCdiner

    Salt Lake City

    56 reviews

    vip
    3.0

    56 reviews

    Dined on June 15, 2022

    overall3food3service3ambience3

    Brio is a chain restaurant that serves mediocre italian-inspired food. Last night we were forced to wait 20 minutes for a table even though we had a reservation. I realize restaurants have staffing issues, but that can and should be handled in the Open Table system by accepting fewer reservations. We had an ok meal. The server was very nice and prompt, and otherwise we had a nice evening once we sat down.

    Brio Italian Grille - Salt Lake City - City CreekResponded on June 22, 2022We appreciate your feedback and thank you for bringing these opportunities for improvement to our attention. We will undoubtedly pass your feedback to the management team

    Report
25. a

    afbf

    Philadelphia

    65 reviews

    vip
    5.0

    65 reviews

    Dined on June 5, 2022

    overall5food5service5ambience5

    We have been to Brio's in other cities and have always been pleased. This is no exception. It's a mall restaurant done very, very well. The ambiance is wonderful and the food is consistently very good. It's a great choice anywhere but even better when combined with a really nice upscale shopping area.

    Brio Italian Grille - Salt Lake City - City CreekResponded on June 22, 2022We appreciate your loyalty & patronage. We hope to continue serving you and look forward to seeing you at your nearest Brio soon.

    Report
26. S

    Stevo

    Salt Lake City

    17 reviews

    4.0

    17 reviews

    Dined on May 27, 2022

    overall4food4service4ambience4

    Nice meal, not very crowded.

    Report
27. DC

    DarrellC

    Denver

    29 reviews

    vip
    5.0

    29 reviews

    Dined on May 20, 2022

    overall5food5service5ambience5

    Very nice business lunch at Brio in City Creek

    Brio Italian Grille - Salt Lake City - City CreekResponded on May 23, 2022Thank you! We hope to serve you again soon.

    Report
28. OT

    OpenTable Diner

    San Francisco

    7 reviews

    3.0

    7 reviews

    Dined on May 16, 2022

    overall3food3service4ambience4

    Food was ok not great.

    Brio Italian Grille - Salt Lake City - City CreekResponded on May 23, 2022We appreciate your feedback and thank you for bringing these opportunities for improvement to our attention. We have shared your comments with the team and hope to serve you again.

    Report
29. OT

    OpenTable Diner

    Salt Lake City

    2 reviews

    1.0

    2 reviews

    Dined on May 16, 2022

    overall1food3service1ambience4

    Really poor service. Was seated immediately upon arrival for my reservation. Took 20 minutes before a waiter said hello, recognized we were there, and even took a drink water. And that was after I asked for our server to please be located. This is after multiple servers walked by the table continually. Server indicated they would have bread out immediately for us and apologize for the delay. Bread arrived five minutes later, was placed on the table, and the server immediately departed. Had to engage another server to please provide silverware so that we could spread butter on our bread. Upon ordering, we asked for salads to come out first. Salads came out at the same time as the hot food and were the wrong salads. When it came time for the check, the check folder with credit card extended was placed on the edge of the table for the server to pick up. The server walked by five times ignoring it. That was another 10 minute wait with empty plates and to go boxes on the table and check extended into the walkway for the server to grab it. Thankfully another server walked by, offered to pick up the empty plates, and at that time ask if we are ready for the check. Which we indicated, yes would love to get that taken care of. Did I mention that the restaurant only had one other table of customers dining?

    Brio Italian Grille - Salt Lake City - City CreekResponded on May 23, 2022We're sorry to hear our service was not at it's best during your visit. We will be sure to work with our team to improve on this. We appreciate you reaching out and hope to see you again soon.

    Report
30. TE

    TrudyE

    Salt Lake City

    1 review

    vip
    1.0

    1 review

    Dined on May 15, 2022

    overall1food1service1ambience3

    We sat at our table for one hour and twenty minutes and never received our meal. We let the hostess and server know we had theater tickets, but they were oblivious to our timing issues. They were out of wine and several items. Not sure what is going on, but we will never return. It was a nightmare experience!!

    Brio Italian Grille - Salt Lake City - City CreekResponded on May 23, 2022We're sorry to hear our service was not at it's best during your visit. We will be sure to work with our team to improve on this. We appreciate you reaching out and hope to see you again soon.

    Report
31. MS

    MadyS

    1 review

    2.0

    1 review

    Dined on May 14, 2022

    overall2food2service1ambience3

    Our server didn’t refill bread or drinks without asking food took a long time and was cold.

    Brio Italian Grille - Salt Lake City - City CreekResponded on May 23, 2022We're sorry to hear our service was not at it's best during your visit. We will be sure to work with our team to improve on this. We appreciate you reaching out and hope to see you again soon.

    Report
32. MG

    MarianneG

    Chicago

    3 reviews

    4.0

    3 reviews

    Dined on May 12, 2022

    overall4food3service3ambience4

    Food was very good - However, they were 'out' of many wines which was disappointing to us and the tables around us that we heard as well. When we spoke to the manger she said that restaurant had been without a manager for quite a while and she was new. They had just put in an order 'that morning' for the wines.... So who was in charge for all that time? Used to be a good place to eat, now we wonder.

    Brio Italian Grille - Salt Lake City - City CreekResponded on May 23, 2022We appreciate your feedback and thank you for bringing these opportunities for improvement to our attention. We will undoubtedly pass your feedback to the management team

    Report
33. k

    kristah

    Salt Lake City

    4 reviews

    4.0

    4 reviews

    Dined on May 11, 2022

    overall4food5service5ambience4

    My only complaint was that I made reservations for dinner before a play. Even with reservations we still had to wait 30 minutes before being seated. What good are reservations if you overbook times?

    Brio Italian Grille - Salt Lake City - City CreekResponded on May 23, 2022We're sorry to hear our service was not at it's best during your visit. We will be sure to work with our team to improve on this. We appreciate you reaching out and hope to see you again soon.

    Report
34. OT

    OpenTable Diner

    Salt Lake City

    2 reviews

    1.0

    2 reviews

    Dined on May 10, 2022

    overall1food2service1ambience3

    Salt Lake City, Regent Street, 7pm dinner booked. They made us sit on a wooden table without a tablecloth ... as if it were a pub ... ordered a Spritz Naples presented with Aperol, Apricot Brandy and Prosecco ...: I asked to have it without the Brandy that isn't there nothing came in and instead he arrived with the brandy inside .... called the waiter Gabriel for clarification he told me that at the bar they do what they want ... and lately bad attention .. therefore poor service ... despite Gabriel's availability . Then ordered spaghetti Bolognese ... which had nothing of the Italian recipe but only the name ... sic !! and finally for second a chicken in marsala with green asparagus (these have no idea what real green asparagus are ...) with mashed potatoes with a strange cheese that no one could identify ... Let's say that there is nothing Italian about it and the attention to the customer is not very precise and correct. We thought much better ... BLOWED !!!!

    Brio Italian Grille - Salt Lake City - City CreekResponded on May 23, 2022We are very sorry about your experience. We appreciate your feedback and thank you for bringing these opportunities to improve to our attention. We will undoubtedly pass your feedback to the management team

    Report
35. OT

    OpenTable Diner

    1 review

    3.0

    1 review

    Dined on May 7, 2022

    overall3food3service3ambience3

    Service was slow. Took over a half hour just to take our drink orders. Food came out super late, cold with entrees before salad. Eventually brought out our salads then a second round of salad. Is this a waiter or kitchen issue? Waiter continued to apologize while giving excuses.

    Report
36. OT

    OpenTable Diner

    Salt Lake City

    1 review

    1.0

    1 review

    Dined on May 1, 2022

    overall1food4service1ambience1

    Our reservation was skipped over and we had to wait over an hour to be seated, and once we we seated we felt rushed by the server to pick our meals.

    Report
37. d

    diner

    Los Angeles

    5 reviews

    vip
    3.0

    5 reviews

    Dined on May 1, 2022

    overall3food3service3ambience4

    Food was cold. Would’ve told someone but we never saw them until time for the check :-(. Nice staff but not very attentive. Asked for heaters. Told us they’d turn them on but never did.

    Report
38. OT

    OpenTable Diner

    1 review

    3.0

    1 review

    Dined on May 1, 2022

    overall3food5service2ambience3

    Service was very slow but the food and drinks once we got them were delicious

    Report
39. KD

    KellyD

    Salt Lake City

    4 reviews

    1.0

    4 reviews

    Dined on April 30, 2022

    overall1food1service1ambience4

    This dining experience was truly bizzare. I kid you not! The management does not know how to run a restaurant. There was definitely tension among the two shift managers and the staff. Arguing privately in corners. It took over 45 mins before we even ordered, and another 45 min before our food came. It was evident that there were big problems in the kitchen - server logistics, because many plates of entrees and salads would sit for 20+ minutes on the cook counter before being delivered to tables. (Brio has an open kitchen design, so you can see it all happening from your table). Yet, people were just standing around. Almost like a work slow down. Something was really wierd last night, and the management staff were just as indifferent to it. Some tables walked out. We were close to doing so, when we asked our "high" server if we could have our salads (a chop salad and wedge), because i could see them sitting there on the salad counter for the past 20 mins. She replied, "oh yeah, I can get those for you". What?!? Then why had we not received them already? I don't get it. The entrees were even worse. It was like Twilight Zone, with the "adults' in the room arguing; and lots of second-hand embarrassment. Bottom line....avoid this restaurant for a few months until they turn over staff, or until they have their work processes figured out. It was the worst cluster I've ever seen....and the worst $100 I've ever spent.

    Report
40. c

    cmatz

    Washington DC

    7 reviews

    5.0

    7 reviews

    Dined on April 26, 2022

    overall5food5service5ambience5

    I always love Brio for a nicer chain Italian experience. The food is reliable and the ambiance is great. I grew up going to a Bravo for lunch with my mom in Cleveland area and going to Bravos and Brios always reminds me of home.

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