Brio Italian Grille - Salt Lake City - City Creek

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1. FS

   FarahS

   1 review

   3.0

   1 review

   Dined 2 days ago

   overall3food4service3ambience3

   THE RESTAURANT IS FANCY BUT THE SERVICE TAKE TO LONG I WAIT LIKE 45 MINUTES TO WAIT FOR MY FOOD :/

   Report
2. HB

   HaleyByrd

   Dallas

   12 reviews

   vip
   4.0

   12 reviews

   Dined on January 22, 2023

   overall4food5service4ambience4

   Celebrating a birthday while on a work trip. Service and food were good! Also able to accommodate our large party without much notice.

   Report
3. JS

   JillianS

   1 review

   4.0

   1 review

   Dined on January 21, 2023

   overall4food5service3ambience5

   Amazing food, great menu and beverages! My only complaint is our server was kind of all over the place and maybe had too many tables, he also messed up on 2 of the bills but did fix them easily. All in all a great experience!

   Report
4. CH

   ChartHouseisAwesome

   Salt Lake City

   1 review

   5.0

   1 review

   Dined on January 21, 2023

   overall5food5service5ambience5

   We love Brio. Wouldn’t change a thing! Perfect night out!

   Report
5. DG

   DeniseG

   Las Vegas

   1 review

   3.0

   1 review

   Dined on January 15, 2023

   overall3food5service1ambience5

   Very disappointed in the service.we ordered a bottle of wine, instead of presenting it and pouring a small amount for tasting, as is customary, our waiter said, “do you want a sample or a full pour?” We had ordered salads and entrees. All items were brought at the same time. I asked to have the entrees returned to the kitchen so we could enjoy our salads without our entrees becoming cold. When the entrees were served they were handed to us instead of being placed in front of each diner. They had been under the heat for a period of time and the plates were dangerously hot. The spaghetti noodles were crunchy and had to be returned. We have dined here many times over several years. This service was the worst we have experienced, and as a result we will not be returning. We felt like we were dining in a cafeteria,

   Report
6. M

   Marsushi

   Salt Lake City

   17 reviews

   vip
   2.0

   17 reviews

   Dined on January 15, 2023

   overall2food4service1ambience3

   It was very disappointing. We waited about 10 to 15 minutes before we got any water or anyone to come to our table. When we first arrived at the table, we were still waiting for two more, the hostess ask one of the servers. Are you OK if we see them in your station, she said sure. She did not show up for about 10 to 15 minutes, we had to ask someone to get our server. The restaurant was out of iced tea, the last time we were there they were out of oranges. We then proceeded to order appetizers before our other two guests arrived. We ordered the shrimp and eggplant and calamari. The shrimp and eggplant was fabulous. However, we had to send back the calamari because it was so tough. We couldn’t even chew it. At that point I think a manager should have come over and apologized. We also made a note on our reservation that it was our anniversary dinner. It was not acknowledged at all. A very disappointing dinner overall.

   Report
7. m

   mega

   Salt Lake City

   12 reviews

   vip
   1.0

   12 reviews

   Dined on January 15, 2023

   overall1food2service2ambience2

   They advertised brunch but did not have it. They had no espresso drinks. We did not get part of our order. It was pretty awful

   Report
8. OT

   OpenTable Diner

   Salt Lake City

   3 reviews

   vip
   3.0

   3 reviews

   Dined on January 15, 2023

   overall3food3service3ambience3

   Service was slow and my app (soup) didn’t come until entrees.

   Report
9. SM

   SharonM

   Salt Lake City

   13 reviews

   3.0

   13 reviews

   Dined on January 15, 2023

   overall3food2service5ambience3

   Food was cold. Had to send dish back. Mine was hot but obvious that mashed potatoes had spent long time under heat lamp because there was a disgusting crust in them

   Report
10. NM

    NotMyName

    New York Area

    5 reviews

    4.0

    5 reviews

    Dined on January 14, 2023

    overall4food4service3ambience4

    Receptionist was nasty. Server was delightful. Kitchen was very accommodating to special needs.

    Report
11. CO

    CarrieO

    1 review

    5.0

    1 review

    Dined on January 14, 2023

    overall5food5service5ambience5

    Super good service and good food. Very accommodating to our large party

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12. OT

    OpenTable Diner

    Salt Lake City

    3 reviews

    4.0

    3 reviews

    Dined on January 13, 2023

    overall4food5service5ambience4

    Robert our waiter was fantastic. Replaced the bread when he saw it was gone. I told him I had a coupon to use and he asked that I write the number down for him on the table paper while he served another table. When the bill came, he ran back and said he made a mistake and forgot to apply the coupon. He reran our bill verses the last waiter who questioned if we really wanted to use the coupon as it was going to make more work for him.

    Report
13. CG

    CatG

    1 review

    4.0

    1 review

    Dined on January 11, 2023

    overall4food4service5ambience4

    We went there for a 60th birthday. Thought there might be a little something special you would do for the birthday gal, but nothing. Just would have been nice even as simple as writing happy Birthday on one of the plates brought out to her( edible of course).

    Brio Italian Grille - Salt Lake City - City CreekResponded on January 13, 2023We are so sorry to hear that we let you down – especially on such a special day. We appreciate that you have taken the time to write to us and will use your feedback for improvements in service.

    Report
14. TM

    TorM

    Las Vegas

    3 reviews

    2.0

    3 reviews

    Dined on January 11, 2023

    overall2food2service4ambience5

    Unfortunately, 50 minutes after we placed our order, the food was served cool. We had theater scheduled so we could not have the order redone. The server kept apologizing to us along with surrounding tables.

    Brio Italian Grille - Salt Lake City - City CreekResponded on January 13, 2023We appreciate your feedback and thank you for bringing these opportunities for improvement to our attention. We have shared your comments with the team and hope to serve you again.

    Report
15. RF

    RobinF

    Salt Lake City

    7 reviews

    2.0

    7 reviews

    Dined on January 11, 2023

    overall2food3service2ambience3

    We made reservations at Brio before going to Eccles for a show. Got to Brio 1 1/2 hours before showtime but didn't see a waiter for 15 minutes until we complained. We put our food order in with drinks when the waiter came by. We got our food 1 hour and 10 minutes after being seated. Had to rush our meal and barely made it to the show on time. Was not a pleasant experience; wouldn't recommend Brio if you have somewhere to be.

    Brio Italian Grille - Salt Lake City - City CreekResponded on January 13, 2023We apologize the meal did not meet your expectations. Our guests' feedback is highly valuable to us as we utilize it for improvement in our guests' experience. Thank you for reaching out to us.

    Report
16. BB

    BrentB

    Salt Lake City

    2 reviews

    4.0

    2 reviews

    Dined on January 9, 2023

    overall4food2service4ambience5

    The beef medallions were a disappointment. Certainly not what I expected and dry.

    Brio Italian Grille - Salt Lake City - City CreekResponded on January 13, 2023We appreciate your feedback and thank you for bringing these opportunities for improvement to our attention. We will undoubtedly pass your feedback to the management team

    Report
17. E

    Elizabeth

    1 review

    1.0

    1 review

    Dined on January 8, 2023

    overall1food1service1ambience1

    Worst experience I’ve had at a restaurant. Will not be going back

    Brio Italian Grille - Salt Lake City - City CreekResponded on January 13, 2023We are very sorry about your experience. We appreciate your feedback and thank you for bringing these opportunities to improve to our attention. We will undoubtedly pass your feedback to the management team.

    Report
18. JA

    JohnAndAshley

    Salt Lake City

    1 review

    5.0

    1 review

    Dined on January 4, 2023

    overall5food5service5ambience5

    How was Brio Italian Grille? Outstanding! We had so much fun, my fiancé and I had a perfect night, the food was “Italian” so just a little different and still great! Carlos was awesome! He did such a good job at coming over to ask all the right questions, unfortunately it seemed to be right when I would take the biggest bites, none the less, it was an absolutely perfect night and we will absolutely be going back for another date in the future and really hope to see Carlos again.

    Brio Italian Grille - Salt Lake City - City CreekResponded on January 13, 2023Thank you for that glowing review. We pride ourselves in providing excellent food & service to our guests and we're happy to see that reflected in your experience with us. We'll see you again soon.

    Report
19. EM

    EricaM

    Salt Lake City

    1 review

    3.0

    1 review

    Dined on January 1, 2023

    overall3food2service4ambience3

    It was NYE , so I’m allowing for that. Our server was great considering how busy it was. However, the food was not good. I had lambchops that were over cooked on the outside and undercooked inside. The asparagus looked like it had been warmed up several times - four tiny pieces. The potatoes were dry and mealy. My partner’s pasta was also over cooked and dry. The coffee machine was broken apparently as well. Not the Brio experience we’re used to. Hoping it was truly out of character for the place. Would like to go back but this meal was a huge disappointment.

    Report
20. JB

    JasonB

    Salt Lake City

    1 review

    5.0

    1 review

    Dined on January 1, 2023

    overall5food5service4ambience5

    Great food, décor and mood. The filet mignon was good and so was the flat bread appetizer.

    Brio Italian Grille - Salt Lake City - City CreekResponded on January 13, 2023We love to hear how much you enjoyed dining with us at Brio Italian Grille. We look forward to welcoming you back again soon!

    Report
21. ES

    EdieS

    1 review

    4.0

    1 review

    Dined on January 1, 2023

    overall4food4service4ambience4

    The meals and wine were quite good. The tiramisu was so-so

    Brio Italian Grille - Salt Lake City - City CreekResponded on January 13, 2023We appreciate your feedback and thank you for bringing these opportunities for improvement to our attention. We have shared your comments with the team and hope to serve you again.

    Report
22. RD

    RobD

    1 review

    5.0

    1 review

    Dined on January 1, 2023

    overall5food5service4ambience5

    My husband and I split a dinner and the waiter was kind enough to ensure the meal was split between two plates.

    Brio Italian Grille - Salt Lake City - City CreekResponded on January 13, 2023We work hard to provide a great experience for our guests and are happy to see that was evident on your visit! Thank you for sharing. We hope to see you again soon.

    Report
23. KB

    KeithB

    Salt Lake City

    17 reviews

    3.0

    17 reviews

    Dined on January 1, 2023

    overall3food3service3ambience3

    The appetizer was great and the chips with it were excellent. Our salads were delivered and we had just started eating them when our entrees showed up. My Chicken was over cooked but was edible. Tables were left uncleared around us. We have eaten at Brio before but this time the quality product diminished the value.

    Brio Italian Grille - Salt Lake City - City CreekResponded on January 13, 2023We appreciate your feedback and thank you for bringing these opportunities for improvement to our attention. We have shared your comments with the team and hope to serve you again.

    Report
24. RH

    RobertH

    1 review

    5.0

    1 review

    Dined on December 31, 2022

    overall5food5service4ambience4

    The food was excellent. Especially, the dessert. I had the cheesecake. Unique taste. Our server was great and it was more affordable than I had expected. There is a long wait time if you do not have a reservation. So, I recommend you get one. And, I definitely recommend Brio Italian Grille.

    Brio Italian Grille - Salt Lake City - City CreekResponded on January 13, 2023Thank you for that glowing review. We pride ourselves in providing excellent food & service to our guests and we're happy to see that reflected in your experience with us. We'll see you again soon.

    Report
25. S

    Sarah

    1 review

    3.0

    1 review

    Dined on December 31, 2022

    overall3food3service3ambience4

    Bread was delicious but had to ask for it 3 different times before it was brought out. Chicken was very very tough. 2 of the 5 dishes were very yummy, other 3 was very below average. Not great service.

    Brio Italian Grille - Salt Lake City - City CreekResponded on January 13, 2023We appreciate your feedback and thank you for bringing these opportunities for improvement to our attention. We will undoubtedly pass your feedback to the management team

    Report
26. MP

    MonyqueP

    1 review

    2.0

    1 review

    Dined on December 31, 2022

    overall2food2service1ambience3

    The waitress take too long to help us , most of the time she pretend do not see us, the restaurant wasn’t busy and the service was poor. She didn’t check on us our table always a messy . I really do not recommend.

    Brio Italian Grille - Salt Lake City - City CreekResponded on January 13, 2023We are very sorry about your experience. We appreciate your feedback and thank you for bringing these opportunities to improve to our attention. We will undoubtedly pass your feedback to the management team.

    Report
27. JR

    JosephR

    Salt Lake City

    3 reviews

    3.0

    3 reviews

    Dined on December 31, 2022

    overall3food2service1ambience3

    First time back post-pandemic. They have lost their touch. Staff inexperienced, apathetic. Had the Lobster-shrimp fettuccine, needed a microscope to find the lobster. No spoon to assist with fettuccine. No offer of extra cheese. Save your money and avoid what used to be a great restaurant but no more.

    Brio Italian Grille - Salt Lake City - City CreekResponded on January 13, 2023We aim to provide a great customer experience so we are very sorry to hear we fell short and appreciate your feedback. We hope for the opportunity to serve you again.

    Report
28. DI

    DIVA

    Sacramento

    3 reviews

    1.0

    3 reviews

    Dined on December 31, 2022

    overall1food1service1ambience4

    Came all the way from Provo for the shrimp and scallop risotto, we ordered, after 15 minutes we were told they were out of it. We waited 50 minutes for our food, lasagna and spaghetti, and were rushed to see Mannhein Steamroller at 730. Very poor experience !

    Brio Italian Grille - Salt Lake City - City CreekResponded on January 13, 2023We are very sorry about your experience. We appreciate your feedback and thank you for bringing these opportunities to improve to our attention. We will undoubtedly pass your feedback to the management team.

    Report
29. SH

    StephanieH

    1 review

    2.0

    1 review

    Dined on December 30, 2022

    overall2food2service1ambience2

    We never saw our waiter. We had to ask for bread. When we did get bread it was frozen in the middle. Very poor service.

    Brio Italian Grille - Salt Lake City - City CreekResponded on January 13, 2023We're sorry to hear our service was not at its best during your visit. We will be sure to work with our team to improve on this. We appreciate you reaching out and hope to see you again soon.

    Report
30. KW

    KirkW

    San Francisco

    1 review

    5.0

    1 review

    Dined on December 30, 2022

    overall5food5service5ambience5

    Great food and ambience. Great service. Although our waiter was misinformed what dessert options were available but it all worked out.

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31. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on December 30, 2022

    overall5food5service5ambience5

    Family outing

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32. CE

    ChrisE

    Memphis/West TN

    4 reviews

    2.0

    4 reviews

    Dined on December 27, 2022

    overall2food1service1ambience3

    Very slow service Out of bread, out of several wines. Overcooked pasta. Will never go back

    Report
33. BM

    BrandonM

    Salt Lake City

    1 review

    4.0

    1 review

    Dined on December 27, 2022

    overall4food4service3ambience5

    The pasta dishes, lamb, and bruschetta we ordered were excellent. The calamari, however, was inedible. The service did leave a lot to be desired, as our server would take off before our group was finished ordering and there were frequent stretches where we needed service and they never came by. Overall we'd go back for the food and hope we just got the server on a bad night.

    Report
34. OT

    OpenTable Diner

    Salt Lake City

    1 review

    2.0

    1 review

    Dined on December 26, 2022

    overall2food3service2ambience4

    We went for an extended family Holiday dinner out together. Unfortunately it was not ideal, the restaurant didn’t have our table available because “our server hadn’t showed up yet”, so we had to sit while they put some tables together and hastily got things ready. Then we sat and we’re told they were out of several menu items - specifically their signature carpaccio and risotto’s (which we were all looking forward to). Our actual server was a nice guy. However, another guy delivered our food and was apparently a bit angry about it as he kind of threw our plates in front of us. My daughters bowl was slammed down and he said “I guess this is your raviolis in something whatever sauce (he literally said “something whatever sauce”) and all the plates were too hot to touch from sitting in the window. He finished in a bit of a huff. We were all a bit stunned. The food was fine. Again, when our server returned, he tried his best. All in all - we won’t be back, especially with a large group. Our bill was over $500 (over $600 after tip) and for that I can take my crew to many other places with a much better experience. A real let down after my husband and I had such a nice lunch at the Fashion Place location a few months before.

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35. R

    Ruurdv

    Düsseldorf

    1 review

    2.0

    1 review

    Dined on December 26, 2022

    overall2food2service2ambience2

    Food arrived towards cold, we have to eat with tempo to finish it before it got really cold. Service was rushed.

    Report
36. OT

    OpenTable Diner

    Salt Lake City

    1 review

    3.0

    1 review

    Dined on December 26, 2022

    overall3food2service4ambience4

    Ran out of some foods

    Report
37. OT

    OpenTable Diner

    San Diego

    2 reviews

    vip
    1.0

    2 reviews

    Dined on December 26, 2022

    overall1food4service1ambience1

    Restaurant filled with unbussed tables and dirty dishes. We were sat 15 minutes late to a soaking wet table. No staff to help the overwhelmed hostess. No managers on the floor. The staff who were there were totally overwhelmed.

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38. OT

    OpenTable Diner

    San Francisco

    1 review

    4.0

    1 review

    Dined on December 26, 2022

    overall4food5service5ambience5

    We were in Salt Lake City for a family vacation. Went to dinner here on Xmas day with a family of 5. While they were about half hour late in seating us, we had a reservation for 7pm. Everything else was wonderful!

    Report
39. BC

    BrandonC

    Washington DC

    1 review

    2.0

    1 review

    Dined on December 26, 2022

    overall2food2service1ambience2

    Food was cold, drinks were never refilled, they were out of just about everything we wanted. The table next to us was given a free appetizer on the house since they were out of everything but we were not given anything on the house. Poor service all around.

    Report
40. JP

    JenniferP

    1 review

    5.0

    1 review

    Dined on December 25, 2022

    overall5food4service5ambience5

    It was my first time here and overall I enjoyed it very much. I made reservations for my son and I to meet up for Christmas dinner, as this was one of the only places open. The staff was incredibly wonderful especially the waiter, he was attentive, patient, and had an overall enjoyable presence. The food was pretty good but I feel it was a bit overpriced for what it was. The atmosphere was really nice with dim lighting and beautiful clean and spacious interior. Over all I really enjoyed my experience.

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