Brio Italian Grille - Salt Lake City - City Creek

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1. OT

   OpenTable Diner

   San Francisco

   6 reviews

   3.0

   6 reviews

   Dined 1 day ago

   overall3food3service4ambience4

   Food was ok not great.

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2. OT

   OpenTable Diner

   Salt Lake City

   1 review

   1.0

   1 review

   Dined 2 days ago

   overall1food3service1ambience4

   Really poor service. Was seated immediately upon arrival for my reservation. Took 20 minutes before a waiter said hello, recognized we were there, and even took a drink water. And that was after I asked for our server to please be located. This is after multiple servers walked by the table continually. Server indicated they would have bread out immediately for us and apologize for the delay. Bread arrived five minutes later, was placed on the table, and the server immediately departed. Had to engage another server to please provide silverware so that we could spread butter on our bread. Upon ordering, we asked for salads to come out first. Salads came out at the same time as the hot food and were the wrong salads. When it came time for the check, the check folder with credit card extended was placed on the edge of the table for the server to pick up. The server walked by five times ignoring it. That was another 10 minute wait with empty plates and to go boxes on the table and check extended into the walkway for the server to grab it. Thankfully another server walked by, offered to pick up the empty plates, and at that time ask if we are ready for the check. Which we indicated, yes would love to get that taken care of. Did I mention that the restaurant only had one other table of customers dining?

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3. TE

   TrudyE

   Salt Lake City

   1 review

   vip
   1.0

   1 review

   Dined 2 days ago

   overall1food1service1ambience3

   We sat at our table for one hour and twenty minutes and never received our meal. We let the hostess and server know we had theater tickets, but they were oblivious to our timing issues. They were out of wine and several items. Not sure what is going on, but we will never return. It was a nightmare experience!!

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4. MS

   MadyS

   1 review

   2.0

   1 review

   Dined 4 days ago

   overall2food2service1ambience3

   Our server didn’t refill bread or drinks without asking food took a long time and was cold.

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5. MG

   MarianneG

   Chicago

   3 reviews

   4.0

   3 reviews

   Dined 6 days ago

   overall4food3service3ambience4

   Food was very good - However, they were 'out' of many wines which was disappointing to us and the tables around us that we heard as well. When we spoke to the manger she said that restaurant had been without a manager for quite a while and she was new. They had just put in an order 'that morning' for the wines.... So who was in charge for all that time? Used to be a good place to eat, now we wonder.

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6. k

   kristah

   Salt Lake City

   2 reviews

   4.0

   2 reviews

   Dined 7 days ago

   overall4food5service5ambience4

   My only complaint was that I made reservations for dinner before a play. Even with reservations we still had to wait 30 minutes before being seated. What good are reservations if you overbook times?

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7. OT

   OpenTable Diner

   Salt Lake City

   2 reviews

   1.0

   2 reviews

   Dined on May 10, 2022

   overall1food2service1ambience3

   Salt Lake City, Regent Street, 7pm dinner booked. They made us sit on a wooden table without a tablecloth ... as if it were a pub ... ordered a Spritz Naples presented with Aperol, Apricot Brandy and Prosecco ...: I asked to have it without the Brandy that isn't there nothing came in and instead he arrived with the brandy inside .... called the waiter Gabriel for clarification he told me that at the bar they do what they want ... and lately bad attention .. therefore poor service ... despite Gabriel's availability . Then ordered spaghetti Bolognese ... which had nothing of the Italian recipe but only the name ... sic !! and finally for second a chicken in marsala with green asparagus (these have no idea what real green asparagus are ...) with mashed potatoes with a strange cheese that no one could identify ... Let's say that there is nothing Italian about it and the attention to the customer is not very precise and correct. We thought much better ... BLOWED !!!!

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8. OT

   OpenTable Diner

   1 review

   3.0

   1 review

   Dined on May 7, 2022

   overall3food3service3ambience3

   Service was slow. Took over a half hour just to take our drink orders. Food came out super late, cold with entrees before salad. Eventually brought out our salads then a second round of salad. Is this a waiter or kitchen issue? Waiter continued to apologize while giving excuses.

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9. OT

   OpenTable Diner

   Salt Lake City

   1 review

   1.0

   1 review

   Dined on May 1, 2022

   overall1food4service1ambience1

   Our reservation was skipped over and we had to wait over an hour to be seated, and once we we seated we felt rushed by the server to pick our meals.

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10. d

    diner

    Los Angeles

    3 reviews

    vip
    3.0

    3 reviews

    Dined on May 1, 2022

    overall3food3service3ambience4

    Food was cold. Would’ve told someone but we never saw them until time for the check :-(. Nice staff but not very attentive. Asked for heaters. Told us they’d turn them on but never did.

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11. OT

    OpenTable Diner

    1 review

    3.0

    1 review

    Dined on May 1, 2022

    overall3food5service2ambience3

    Service was very slow but the food and drinks once we got them were delicious

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12. KD

    KellyD

    Salt Lake City

    3 reviews

    1.0

    3 reviews

    Dined on April 30, 2022

    overall1food1service1ambience4

    This dining experience was truly bizzare. I kid you not! The management does not know how to run a restaurant. There was definitely tension among the two shift managers and the staff. Arguing privately in corners. It took over 45 mins before we even ordered, and another 45 min before our food came. It was evident that there were big problems in the kitchen - server logistics, because many plates of entrees and salads would sit for 20+ minutes on the cook counter before being delivered to tables. (Brio has an open kitchen design, so you can see it all happening from your table). Yet, people were just standing around. Almost like a work slow down. Something was really wierd last night, and the management staff were just as indifferent to it. Some tables walked out. We were close to doing so, when we asked our "high" server if we could have our salads (a chop salad and wedge), because i could see them sitting there on the salad counter for the past 20 mins. She replied, "oh yeah, I can get those for you". What?!? Then why had we not received them already? I don't get it. The entrees were even worse. It was like Twilight Zone, with the "adults' in the room arguing; and lots of second-hand embarrassment. Bottom line....avoid this restaurant for a few months until they turn over staff, or until they have their work processes figured out. It was the worst cluster I've ever seen....and the worst $100 I've ever spent.

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13. c

    cmatz

    Washington DC

    7 reviews

    5.0

    7 reviews

    Dined on April 26, 2022

    overall5food5service5ambience5

    I always love Brio for a nicer chain Italian experience. The food is reliable and the ambiance is great. I grew up going to a Bravo for lunch with my mom in Cleveland area and going to Bravos and Brios always reminds me of home.

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14. LS

    LolaSparklewhip

    Sacramento

    11 reviews

    5.0

    11 reviews

    Dined on April 26, 2022

    overall5food5service5ambience5

    Great meal, wonderful service by Trent. Wonderful quality and value. Thanks so much!

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15. OT

    OpenTable Diner

    Salt Lake City

    2 reviews

    3.0

    2 reviews

    Dined on April 25, 2022

    overall3food1service5ambience3

    The experience was nice! it’s beautiful and the serves was good. the food was bad the pasta wasn’t cooked fully and both plates had different orders.

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16. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on April 19, 2022

    overall5food5service5ambience5

    I love this place- the food is always delicious and the staff friendly and helpful

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17. C

    Cristina

    Salt Lake City

    3 reviews

    4.0

    3 reviews

    Dined on April 17, 2022

    overall4food4service5ambience4

    We usually go there for either Mother's day or Easter because we enjoy the food & the atmosphere. This time the menu was different & the food was not as good as in the past. I will need to try something from their regular menu & not the brunch menu. I would have rather been seated in the dining room area rather than the separate corner room they put our group in. The waiter was outstanding & suggested an Eggplant appetizer that tasted wonderful!

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18. R

    Rick

    Salt Lake City

    485 reviews

    vip
    4.0

    485 reviews

    Dined on April 12, 2022

    overall4food4service4ambience5

    Nice cozy restaurant, upscale yet casual dining. Four of us for lunch today, we all had a selection from the soup/salad and 1/2 entree portion. Food was fresh, well prepared and very tasty, portions large enough that we did not have room to try dessert. Efficient service. Nice location in downtown Salt Lake City, definitely will be back.

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19. CS

    CobyS

    1 review

    3.0

    1 review

    Dined on April 10, 2022

    overall3food4service1ambience3

    The food was great but did take over an hour to get to us. I think the biggest problem is our friend left his card at the table with his receipt and found out later that our waiter (we assume since he was the one who would have picked it up) tried to use it at a few places after we left. Not a good look.

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20. E

    Eric

    1 review

    1.0

    1 review

    Dined on April 10, 2022

    overall1food2service1ambience2

    not sure if they were short staff or hired new employees but it took 40 mins to receive our drinks, appetizers, and dinner ALL AT ONCE. Plus the food was cold. Very disappointed.

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21. f

    fatbear

    Salt Lake City

    11 reviews

    vip
    4.0

    11 reviews

    Dined on April 9, 2022

    overall4food4service4ambience4

    Good reliable dining

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22. BC

    BillC

    Salt Lake City

    1 review

    1.0

    1 review

    Dined on April 5, 2022

    overall1food1service1ambience1

    Awful. Short staffed but no management obviously as they just kept taking in more people and seating them. We were seated and sat for 30 min and still didn’t even have water. Had show tickets. We walked out before even having our order taken. Others seated around us also left. Will not be back.

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23. OT

    OpenTable Diner

    Hawaii

    2 reviews

    5.0

    2 reviews

    Dined on March 28, 2022

    overall5food5service5ambience5

    Going to the Eccles for a show

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24. C

    Confused

    Salt Lake City

    1 review

    1.0

    1 review

    Dined on March 26, 2022

    overall1food1service1ambience3

    Seated immediately. Order was taken quickly, received a drink and then waited 50 minutes with NOTHING. No bread, no water refills, no update…our server was completely absent. Finally got up, went to the front desk, asked to pay for our drink and left. Received an apology and left.

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25. RS

    RonnieS

    Salt Lake City

    27 reviews

    3.0

    27 reviews

    Dined on March 20, 2022

    overall3food3service3ambience3

    Chopped salad was much smaller than it used to be.

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26. M

    Marco

    Salt Lake City

    11 reviews

    vip
    2.0

    11 reviews

    Dined on March 20, 2022

    overall2food3service1ambience2

    We love to come to this restaurant before going to the theatre.Some times we have been made late by either the service or the kitchen being understaffed. On our last visit we reserved additional time to have a leisurely dinner. This time we were not as hurried (2 hrs vs. 1 1/2 hrs.) Our server was fairly inept, roadblocking a second loaf of bread for a party of six and only being able to serve decaf since the kitchen was out of caffeinated coffee. What is going with the Brio at City Creek in Salt Lake? Are they going out of business, is management inept? We will think twice about returning to this location again.

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27. l

    lizl

    Austin

    7 reviews

    vip
    1.0

    7 reviews

    Dined on March 12, 2022

    overall1food1service1ambience2

    I normally like going to a Brio when traveling but not this one! The service was terrible and it wasn’t crowded. My daughter ordered the expensive shrimp and lobster pasta which tasted spoiled. When I mentioned it to the waitress she just said Huh. Our Caesar side salads were swimming in too much dressing which made them soggy and gross. Plenty of other restaurants in downtown Salt Lake don’t go here

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28. OT

    OpenTable Diner

    Vancouver

    3 reviews

    3.0

    3 reviews

    Dined on March 12, 2022

    overall3food3service2ambience4

    Group meal Very slow

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29. OT

    OpenTable Diner

    Chicago

    6 reviews

    1.0

    6 reviews

    Dined on March 10, 2022

    overall1food1service3ambience3

    We had a reservation for 12, table was set up for 9. Server was super friendly however they were out of everything that we tried to order. So we left and went across the street to Cheesecake Factory. Not sure how a restaurant can be out of ice tea cranberry juice or tonic water. Dude- go to Walgreens 2 doors down and buy those things. 🤦🏻‍♀️

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30. LH

    LaurelH

    Las Vegas

    6 reviews

    5.0

    6 reviews

    Dined on March 10, 2022

    overall5food5service5ambience5

    Food was wonderful. Drinks were great.

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31. OT

    OpenTable Diner

    Salt Lake City

    1 review

    4.0

    1 review

    Dined on March 10, 2022

    overall4food4service5ambience3

    Unfortunately, we were near the kitchen and it was extremely noisy—not so much from the dishes but from the staff yelling back and forth. We loved the lobster bisque (although we ordered a cup and got and paid for a bowl). The wedge and the hot bread were also delicious. We received our entry well before we were finished with our soup and salad; which, in our opinion, should never happen. They were nice to divide our entry for us, but unfortunately the chicken in the Marsala was very dry. The sauce was very tasty, although we would have enjoyed having a little more, which world have helped with the dryness of the chicken. Gabriel was very attentive and did a great job. He even gave us a choice of dessert for my husband’s birthday and the molten chocolate cake was delicious.

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32. n

    none

    Salt Lake City

    1 review

    vip
    1.0

    1 review

    Dined on March 7, 2022

    overall1food1service1ambience1

    Our reservation was at 5:30 we were seated right away. They took our orders drinks took a while to come out but it was ok. They were out of a lot of items on there menu. We had told them up front we were in a bit of a hurry so that is why we ordered right away when we were seated by 5:45 at 6:30 we finally told the waitress we needed to leave when we still never even received our salads let alone had any mention of our main courses coming out. When we served our bread we had no utensils we asked for those and were told that they needed to take a few other tables orders first before they could get us those. We had a party of six and they brought back 3 sets and 3 plates. We asked for enough for our entire party and they said they would get us some when they could. I can't imagine how this place stays in business. While we sat and waited we watched 2 other tables get up and leave without getting their food as well.

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33. OT

    OpenTable Diner

    Milwaukee

    1 review

    5.0

    1 review

    Dined on March 4, 2022

    overall5food5service3ambience5

    ..They seemed short staffed

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34. R

    Rockdoc

    Portland

    2 reviews

    2.0

    2 reviews

    Dined on March 1, 2022

    overall2food2service3ambience1

    Uninspired. Adequate for sustenance, but not much more than that.

    Brio Italian Grille - Salt Lake City - City CreekResponded on March 4, 2022

    We appreciate you sharing your thoughts and concerns with as it aids us in improving our guest experience. Your comments have been shared with management. We hope to serve you again.

    Report
35. MA

    MAnd

    Chicago

    2 reviews

    vip
    1.0

    2 reviews

    Dined on February 28, 2022

    overall1food1service1ambience1

    Waited 1 hour for drinks. An additional hour for food. The waiter was nice but the service was horrible. And all the tables around were covered with dirty plates, no one cleared any tables during our stay.

    Brio Italian Grille - Salt Lake City - City CreekResponded on March 4, 2022

    We're sorry to hear our service was not at it's best during your visit. We will be sure to work with our team to improve on this. We appreciate you reaching out and hope to see you again soon.

    Report
36. u

    unknown

    Toronto

    4 reviews

    vip
    1.0

    4 reviews

    Dined on February 28, 2022

    overall1food1service1ambience1

    We waited an hour and a half and didn’t even get our drinks. We ended up leaving. I understand some places are under staffed but if you know that then don’t seat people. Or if you want to seat people please let them know that it is going to take awhile to be served. We walked next door to the Cheesecake Factory and had great service and seated instantly.

    Report
37. OT

    OpenTable Diner

    Salt Lake City

    1 review

    3.0

    1 review

    Dined on February 28, 2022

    overall3food3service3ambience4

    Celebrated my wife’s birthday, service was slow. Quality of food has gone down hill yet paying higher prices.

    Brio Italian Grille - Salt Lake City - City CreekResponded on March 4, 2022

    We are so sorry to hear that we let you down – especially on such a special day. We appreciate that you have taken the time to write to us and will use your feedback for improvements in service.

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38. OT

    OpenTable Diner

    Unspecified

    1 review

    2.0

    1 review

    Dined on February 27, 2022

    overall2food4service2ambience3

    We waited 2 hours for our orders to come out.

    Brio Italian Grille - Salt Lake City - City CreekResponded on March 4, 2022

    We apologize for the longer than expected wait time. The management team has been made aware of your comments for improvement in our service and expediency.

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39. OT

    OpenTable Diner

    Salt Lake City

    2 reviews

    5.0

    2 reviews

    Dined on February 26, 2022

    overall5food5service5ambience5

    Loved the chicken limone! Also love the pasta alla vodka with chicken but it’s spicy. My husband is a big fan of the lasagna.

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40. MJ

    MountainJohn

    Salt Lake City

    45 reviews

    vip
    3.0

    45 reviews

    Dined on February 26, 2022

    overall3food4service3ambience3

    Brio is not the same Brio as when we last dined. They were out of most cocktail mixes and desserts. The waitress was not very apologetic about it. The doors to the exterior were open on a night when the outdoor temperature was in the twenties, supposedly because of a smoke problem. Needless to say you had better eat fast unless you want cold food. This experience was very disappointing. When you spend $200.00 on a dinner for 4, I believe you should get better than this!! Not recommending Brios at this time.

    Brio Italian Grille - Salt Lake City - City CreekResponded on March 4, 2022

    We appreciate your visit and apologize we did not meet your expectations. We are sharing your comments with the team for improvement. Thank you for reaching out to us.

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