Brio Italian Grille - Naples - Waterside

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1. TV

   TriciaV

   New York Area

   3 reviews

   4.0

   3 reviews

   Dined 1 day ago

   overall4food3service3ambience4

   Waitress informed us she was so tired she could fall asleep. Cocktail came with tonic instead of soda. Remade. Beef carpaccio was delicious as always. Shortly after delivered to table our second course arrived. Way to soon since we were still eating appetizer. Sent it back to kitchen. Of course they put under warmer light so when served risotto was dried out. Gnocchi the same. Disappointing. Service was ok. Not very attentive local patron will try again after season

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2. KB

   KarenB

   New England

   1 review

   5.0

   1 review

   Dined 2 days ago

   overall5food5service5ambience5

   The restaurant is beautiful! You feel as if you're in a Tuscan Restaurant. There are ample outdoor and inside comfortable seating. The Caesar salad dressing was delicious and the carpaccio was the best I ever had. It was a huge platter. For our entrees, we ordered filet mignon, pork chops and a salad with steak. All dishes came with broccolini and mashed or roasted potatoes. We all highly recommend Brio Italian Grille and look forward to our next visit.

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3. A

   Augiemom

   Sacramento

   17 reviews

   vip
   2.0

   17 reviews

   Dined 2 days ago

   overall2food2service1ambience4

   They were crowded. Service was poor. 2 dinners came out cooked to the wrong temperature. They came back 30 minutes later when the other entrees had been eaten. The manager did comp the 2 delayed entrees. We’ve been there before but will probably sit in the bar area if we go back.

   Report
4. OT

   OpenTable Diner

   Naples

   1 review

   4.0

   1 review

   Dined 3 days ago

   overall4food4service4ambience3

   Unser Tisch war am Gang und es war ziemlich laut. Unsere letzten Besuche waren viel angenehmer. Aber vielleicht lag es auch daran, dass es Sonntag Abend in der Hochsaison war. 2 von 3 Essen waren sehr gut.

   Report
5. PD

   PattieD

   Las Vegas

   6 reviews

   5.0

   6 reviews

   Dined 3 days ago

   overall5food5service5ambience5

   Good place, party of 8, big roundtable, we could all hear each other.

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6. l

   louise

   Naples

   1 review

   5.0

   1 review

   Dined 3 days ago

   overall5food5service5ambience5

   Our waiter was outstanding. He was very attentive. He made sure our beverages were filled. He stopped at our table several times.

   Report
7. L

   Luvtodine

   Minneapolis

   30 reviews

   vip
   3.0

   30 reviews

   Dined 3 days ago

   overall3food5service1ambience3

   This as been my go to restaurant when I visit Naples. I still give it 5 starts for the food, Our service was horrible from the beginning. I made reservations, when I checked in at the host/ess stand, she was put off and dismissed me. Once we were seated, it took 5-7 minutes (or longer) before we were acknowledged. When acknowledged, no waters or the customary bread basket. Drink orders were taken and it took 15 minutes to get our drinks. Then our food order was taken - while we were waiting, we wanted a refill on our drinks, and waited, and waited - one of my friends actually stood up and waved her arms, still no acknowledgement. We eventually got our refill and food - and again, waited a long time to get our check. This was a 2:00 in the afternoon and the restaurant wasn’t busy. I was very disappointed and am not sure I will return or recommend. The food was fabulous - service horrible

   Report
8. LN

   LynNap

   Naples

   44 reviews

   vip
   4.0

   44 reviews

   Dined 3 days ago

   overall4food4service5ambience4

   Lunch with a friend. We read menu and picked out what we wanted before arriving. Unfortunately were told after sitting down only dinner menu available on weekends for lunch. We opted for soup and appetizers which was very good, especially the minestrone which came in an ample size small bowl. Our waiter was terrific. But maybe website menu should explain luncheon menu only available Monday through Friday. Other than that no complaints.

   Report
9. K

   Katie

   1 review

   4.0

   1 review

   Dined 3 days ago

   overall4food3service2ambience3

   Took the server a while to get us started on drinks and before she could take our orders she said she’d be back and it took a long time to get the food on the table

   Report
10. MF

    MiaFoodie

    New York Area

    28 reviews

    vip
    5.0

    28 reviews

    Dined 3 days ago

    overall5food5service5ambience5

    We really enjoyed our visit- the manager was so very attentive and welcoming and Tina was excellent. This was our first visit and we will definitely return. Thank you for all you do- Eileen and Len

    Brio Italian Grille - Naples - WatersideResponded 3 days agoWe aim to provide a great customer experience so we're overjoyed to hear that is being exemplified by Tina. We look forward to serving you again.

    Report
11. R

    Renee

    Philadelphia

    29 reviews

    vip
    4.0

    29 reviews

    Dined 3 days ago

    overall4food5service4ambience4

    Food was delicious as always Service was good Too noisy but I guess that can’t be helped Will return again

    Brio Italian Grille - Naples - WatersideResponded 3 days agoWe pride ourselves in providing excellent food and service, and we're thrilled to see that's being reflected by our team! We hope to see you again soon!

    Report
12. B

    Bendy

    Naples

    99 reviews

    vip
    3.0

    99 reviews

    Dined 3 days ago

    overall3food3service3ambience4

    My dinner was not paced properly with everyone else since I ordered an appetizer and no one else did. My entree came with everyone’s entrees. Had to send it back, so I could eat my salad. That left me eating my entree when everyone had finished.

    Brio Italian Grille - Naples - WatersideResponded 3 days agoWe appreciate your feedback and thank you for bringing these opportunities for improvement to our attention. We will undoubtedly pass your feedback to the management team

    Report
13. KG

    KellyG

    Cleveland

    4 reviews

    5.0

    4 reviews

    Dined 4 days ago

    overall5food5service5ambience3

    Good service, great food, loud/chaotic atmosphere

    Brio Italian Grille - Naples - WatersideResponded 3 days agoThank you for that glowing review. We pride ourselves in providing excellent food & service to our guests and we're happy to see that reflected in your experience with us. We'll see you again soon.

    Report
14. OT

    OpenTable Diner

    Northern Territ

    2 reviews

    5.0

    2 reviews

    Dined 4 days ago

    overall5food5service5ambience5

    Had to come back, we enjoyed ourselves so much the 1st time! Top quality food and respectful professional service! Nicki was very attentive and helpful, she made it easy to stay for dessert!

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15. DC

    DebbieC

    Hawaii

    8 reviews

    5.0

    8 reviews

    Dined 5 days ago

    overall5food5service5ambience5

    Entrees and drinks were excellent, dessert just ok. Alejandro's service was excellent.

    Brio Italian Grille - Naples - WatersideResponded 3 days agoWe aim to provide a great customer experience so we're overjoyed to hear that is being exemplified by Alejandro. We look forward to serving you again.

    Report
16. t

    tigger

    Naples

    11 reviews

    vip
    5.0

    11 reviews

    Dined 5 days ago

    overall5food4service4ambience4

    Lovely evening to be dining outdoors. Food and service delicious and good.

    Brio Italian Grille - Naples - WatersideResponded 3 days agoWe pride ourselves in providing excellent food and service, and we're thrilled to see that's being reflected by our team! We hope to see you again soon!

    Report
17. OT

    OpenTable Diner

    Atlanta

    1 review

    vip
    5.0

    1 review

    Dined 5 days ago

    overall5food5service5ambience5

    Brio does not disappoint. Will definitely be back.

    Brio Italian Grille - Naples - WatersideResponded 3 days agoWe love to hear how much you enjoyed dining with us at Brio Italian Grille. We look forward to welcoming you back again soon!

    Report
18. PP

    PeterP

    Chicago

    55 reviews

    vip
    4.0

    55 reviews

    Dined 6 days ago

    overall4food4service4ambience5

    Good food and service. We enjoyed it. Drinks from the bar were slow.

    Brio Italian Grille - Naples - WatersideResponded 3 days agoThank you for that glowing review. We pride ourselves in providing excellent food & service to our guests and we're happy to see that reflected in your experience with us. We'll see you again soon.

    Report
19. J

    Jeff

    Fort Lauderdale

    21 reviews

    vip
    2.0

    21 reviews

    Dined 7 days ago

    overall2food3service2ambience3

    When we arrived around 6:15 pm the scene at the hostess stand was chaotic. The two hostesses were frenetic. It was an unpleasant way to be greeted. After finally finding our reservation we were told to go “over there” and wait. After about 15 minutes we were taken thru the dining room and no open tables were found )we had requested outside). We were wondering why they we’re looking inside for a table. Finally we’re we’re offered a table outside BU the wall that had a very bright light shining on the table. Before we could ask about another table the hostess dropped the menus on the table and we got a perfunctory “Enjoy” and she was gone. Then a waiter came to the table and assisted us in finding a table without a glaring light shinning on it. He was generally pretty good and tried to please us but was clearly overwhelmed with all he was expected to do. We asked for a steak knife 4 times and never received bread as requested. We were able to just get to the concert nearby just before 8 pm We had allowed 1 hour and 45 minutes. This restaurant experience was in sharp contrast to Bricktops where u are reliably served and relaxedly seated. They are a busy place but manage the scene properly. For your info I often come to your bar area for lunch and am very pleased with the service and food.

    Brio Italian Grille - Naples - WatersideResponded 3 days agoWe are very sorry about your experience. We appreciate your feedback and thank you for bringing these opportunities to improve to our attention. We will undoubtedly pass your feedback to the management team.

    Report
20. TR

    TeriR

    Orlando

    2 reviews

    3.0

    2 reviews

    Dined 7 days ago

    overall3food4service2ambience4

    Carlos was great BUT he wasn’t our assigned waiter . Francina was and she rarely checked on us. If it wasn't for Carlos no telling how long it would be to take our order.

    Brio Italian Grille - Naples - WatersideResponded 3 days agoWe aim to provide a great customer experience so we're overjoyed to hear that is being exemplified by Carlos. We look forward to serving you again.

    Report
21. A

    Alicia

    Naples

    22 reviews

    vip
    2.0

    22 reviews

    Dined 7 days ago

    overall2food3service3ambience3

    Brio has a lock on pre-theater dining, very convenient & popular. Food is mediocre, menu has barely changed in years. Because its so full, wait staff is slammed hence service slow & spotty. So loud you cannot hear your table partners. Generally an unpleasant experience.

    Brio Italian Grille - Naples - WatersideResponded 3 days agoWe appreciate your visit and apologize we did not meet your expectations. We are sharing your comments with the team for improvement. Thank you for reaching out to us.

    Report
22. DM

    DebbieM

    Naples

    11 reviews

    vip
    4.0

    11 reviews

    Dined 7 days ago

    overall4food3service3ambience4

    Ordered the chicken limone which menu stated grilled chicken. My chicken was dredged in an egg batter. Menu should indicate the chicken is with eggs as some are allergic or sensitive to eggs.

    Brio Italian Grille - Naples - WatersideResponded 3 days agoWe appreciate your feedback and thank you for bringing these opportunities for improvement to our attention. We have shared your comments with the team and hope to serve you again.

    Report
23. LP

    LarryP

    Naples

    4 reviews

    5.0

    4 reviews

    Dined 7 days ago

    overall5food5service5ambience4

    Great food great service very clean fun atmosphere

    Brio Italian Grille - Naples - WatersideResponded 3 days agoThank you for that glowing review. We pride ourselves in providing excellent food & service to our guests and we're happy to see that reflected in your experience with us. We'll see you again soon.

    Report
24. CG

    CouplefromGeorgia

    Naples

    63 reviews

    vip
    4.0

    63 reviews

    Dined on January 29, 2023

    overall4food4service4ambience4

    Food was very good as usual and the service excellent from our server, Alfredo.

    Brio Italian Grille - Naples - WatersideResponded 3 days agoWe aim to provide a great customer experience so we're overjoyed to hear that is being exemplified by Alfredo. We look forward to serving you again.

    Report
25. s

    suburbandiner

    New York Area

    59 reviews

    vip
    3.0

    59 reviews

    Dined on January 29, 2023

    overall3food4service3ambience3

    We are long time patrons and our recent visit was disappointing. The restaurant was not overly busy inside yet there were obvious gaps and omissions in service. Pasta was ordered and we had to wait for a spoon and our request for graded cheese was ignored. After our coffee arrived we had to request a spoon and sugar standard items that should be provided with the coffee. Basic items which should be automatic. Food when it arrived was good but the above omission and wait took away from consuming our food and beverages while still hot. Hopefully, these easy fixes will be put into practice.

    Brio Italian Grille - Naples - WatersideResponded 3 days agoWe appreciate your feedback and thank you for bringing these opportunities for improvement to our attention. We have shared your comments with the team and hope to serve you again.

    Report
26. SE

    SylviaE

    Naples

    24 reviews

    vip
    5.0

    24 reviews

    Dined on January 29, 2023

    overall5food5service5ambience5

    As always- Brio at Waterside rocks ! Everyone is nice, food is great!

    Brio Italian Grille - Naples - WatersideResponded 3 days agoWe love to hear how much you enjoyed dining with us at Brio Italian Grille. We look forward to welcoming you back again soon!

    Report
27. O

    Opalnoir

    Toronto

    3 reviews

    vip
    5.0

    3 reviews

    Dined on January 29, 2023

    overall5food5service5ambience5

    First time visiting. Service and food were top notch will be back.

    Brio Italian Grille - Naples - WatersideResponded 3 days agoWe pride ourselves in providing excellent food and service, and we're thrilled to see that's being reflected by our team! We hope to see you again soon!

    Report
28. D

    Derrick

    New York Area

    23 reviews

    vip
    2.0

    23 reviews

    Dined on January 29, 2023

    overall2food3service1ambience4

    Pretty outdoor seating at Waterside Shops. 1:45 PM reservation. Seated promptly. Waiter, Alfredo, was nice. We already knew what we wanted from online menu. Ordered promptly when asked. That's when things started going downhill. My wife ordered a chopped salad and risotto with shrimp. I ordered Caprese salad and mushroom ravioli. We waited over 30 min for salads. Initially, the wrong order was brought to our table. Salmon salad and pasta dish. Once we straightened that out with two servers, we waited another 15 minutes. Then, despite my wife specifically asking for her salad first when we ordered, her risotto shrimp and my salad were brought to the table. Finally another 15 minutes later, her salad appeared which looked a day old. Another 15 minutes and our main courses arrived. This was a simple order of four menu items for two people and seemed an unsurmountable request. An hour and a half for a quick lunch is crazy. A woman who identified herself as a manager stopped by to apologize but by then it was pretty much a lost cause. The food (with exception of the chopped salad) was good, the service truly abysmal. They did take a bit off the check but that is not the point. Overall a very disappointing experience

    Brio Italian Grille - Naples - WatersideResponded 3 days agoWe appreciate your visit and apologize we did not meet your expectations. We are sharing your comments with the team for improvement. Thank you for reaching out to us.

    Report
29. P

    Parson

    Naples

    21 reviews

    3.0

    21 reviews

    Dined on January 29, 2023

    overall3food4service2ambience4

    This was a birthday meal and the restaurant was informed when the reservation was made. NOT EVEN A “HAPPY BIRTHDAY” GREETING WAS OFFERED! This is the second consecutive experience which has not measured up to many past dining experiences at this restaurant. We were seated promptly at our reservation time. Drinks were ordered and served quickly. We then sat for almost 20 minutes before, after prompting a manager, a server returned. We ordered two orders of calamari as appetizers at $16 each. The portion were meager and lukewarm. We had to ask for bread, proper silverware and enough appetizer plates for the table. (There were 6 people.) The bright spot were our entrees. All of them were well prepared, served hot and ample in portion. Three of the five people I brought with me had their first time experience at Brio. ALL OF THE SAID, “THE SERVICE WAS VERY SPOTTY. I WOULD ORDER MY ENTREE AGAIN, BUT NOT THE CALAMARI AS IT WAS WAY OVERPRICED FOR THE AMOUNT RECEIVED AND IT WAS ALSO LUKEWARM.” It was not the kind of comment I would have liked to receive. I certainly believe it is not a comment the restaurant would want to receive from first time diners!

    Brio Italian Grille - Naples - WatersideResponded 3 days agoWe appreciate your feedback and thank you for bringing these opportunities for improvement to our attention. We will undoubtedly pass your feedback to the management team

    Report
30. m

    marthas

    New York Area

    1 review

    4.0

    1 review

    Dined on January 28, 2023

    overall4food5service4ambience2

    Food and service was fine. However the noise level was unbearable.

    Brio Italian Grille - Naples - WatersideResponded 3 days agoWe appreciate your feedback and thank you for bringing these opportunities for improvement to our attention. We have shared your comments with the team and hope to serve you again.

    Report
31. DS

    DianeS

    New York Area

    23 reviews

    vip
    5.0

    23 reviews

    Dined on January 28, 2023

    overall5food5service5ambience5

    Dinner before show! Excellent food & service!

    Brio Italian Grille - Naples - WatersideResponded 3 days agoThank you for that glowing review. We pride ourselves in providing excellent food & service to our guests and we're happy to see that reflected in your experience with us. We'll see you again soon.

    Report
32. C

    Carol

    New York Area

    1 review

    5.0

    1 review

    Dined on January 28, 2023

    overall5food5service5ambience5

    Excellent, attentive, personable waiter, lovely ambiance, healthy, satisfying meal full of taste. A beautiful evening.

    Brio Italian Grille - Naples - WatersideResponded 3 days agoWe love to hear how much you enjoyed dining with us at Brio Italian Grille. We look forward to welcoming you back again soon!

    Report
33. PJ

    PaulaJ

    Naples

    1 review

    4.0

    1 review

    Dined on January 28, 2023

    overall4food4service5ambience5

    Brio needs to express to customers that when it’s your birthday and decide to go there to eat dinner only 1 coupon is allowed. Which Brio didn’t when we showed coupons. Brio sent me 20 dollars off along with a free dessert coupon and the manager would not take both. I actually came on my birthday. It was very disheartening.

    Brio Italian Grille - Naples - WatersideResponded 3 days agoWe appreciate your feedback and thank you for bringing these opportunities for improvement to our attention. We have shared your comments with the team and hope to serve you again.

    Report
34. n

    notforintimatedinnet

    Washington DC

    18 reviews

    4.0

    18 reviews

    Dined on January 27, 2023

    overall4food4service3ambience4

    We had a good evening dining with former neighbors. Our waiter, Art, was attentive and great at the beginning. We all would have ordered a second drink if he had come back to ask us in a timely manner. We were done with our dinner when he asked us. It was good and we will come back, maybe for lunch.

    Brio Italian Grille - Naples - WatersideResponded 3 days agoWe aim to provide a great customer experience so we're overjoyed to hear that is being exemplified by Art. We look forward to serving you again.

    Report
35. n

    njfood

    Naples

    5 reviews

    5.0

    5 reviews

    Dined on January 27, 2023

    overall5food5service5ambience5

    Dined at Brio on date night with my wife prior to seeing Second City at Artis Naples. The service and food was excellent. My wife had the Salmon dish and I had the Chicken Marsala, both very flavorful and cooked to perfection. Our appetizer was the Bruschetta Sampler, again delicious and a good portion for two people. We ended the meal with a cappuccino, a great choice on a cool night.

    Brio Italian Grille - Naples - WatersideResponded 3 days agoWe're so glad you enjoyed your Brio experience! We hope you'll check out our weekly Happy Hour specials for great deals and tasty dishes!

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36. R

    Ragtag

    Naples

    1 review

    3.0

    1 review

    Dined on January 27, 2023

    overall3food4service3ambience3

    We booked a table for two people. At the desk a young man had his head in his phone. He fetched a hostess who was brusque and unwelcoming and told us to wait. We were on time and there were plenty of empty tables in the restaurant and were just left standing. Eventually two elderly gentlemen who were before us were escorted in and after a couple more minutes we followed. No apology, no friendliness. The service at table was fine and the food was perfectly acceptable, if not outstanding. The initial greeting was a real turn off and we probably won’t go again.

    Brio Italian Grille - Naples - WatersideResponded on January 28, 2023We appreciate your feedback and thank you for bringing these opportunities for improvement to our attention. We have shared your comments with the team and hope to serve you again.

    Report
37. G

    George

    Atlanta

    119 reviews

    vip
    4.0

    119 reviews

    Dined on January 26, 2023

    overall4food5service4ambience4

    Food was very good.

    Brio Italian Grille - Naples - WatersideResponded on January 28, 2023We love to hear how much you enjoyed dining with us at Brio Italian Grille. We look forward to welcoming you back again soon!

    Report
38. LK

    LoraK

    Naples

    2 reviews

    4.0

    2 reviews

    Dined on January 25, 2023

    overall4food5service5ambience5

    The food was very good and service was excellent. We were there for a birthday brunch and ordered Bloody Mary's. They were disappointing as they had no spice and were bland and watery.

    Brio Italian Grille - Naples - WatersideResponded on January 28, 2023We love to hear how much you enjoyed dining with us at Brio Italian Grille. We look forward to welcoming you back again soon!

    Report
39. TW

    TerryW

    Naples

    5 reviews

    4.0

    5 reviews

    Dined on January 22, 2023

    overall4food4service4ambience5

    Great atmosphere, great outdoor dining. Really enjoyed the food and service.

    Brio Italian Grille - Naples - WatersideResponded on January 28, 2023Thank you for that glowing review. We pride ourselves in providing excellent food & service to our guests and we're happy to see that reflected in your experience with us. We'll see you again soon.

    Report
40. OT

    OpenTable Diner

    New York Area

    9 reviews

    vip
    5.0

    9 reviews

    Dined on January 21, 2023

    overall5food5service5ambience5

    Food excellent - large portions

    Brio Italian Grille - Naples - WatersideResponded on January 28, 2023We love to hear how much you enjoyed dining with us at Brio Italian Grille. We look forward to welcoming you back again soon!

    Report