Brio Italian Grille - Legacy

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1. OT

   OpenTable Diner

   Cleveland

   2 reviews

   5.0

   2 reviews

   Dined 5 days ago

   overall5food5service5ambience5

   We were there for Father’s Day and had 6:30 pm reservations. Upon entering the restaurant, we noted that the lobby was packed. Initially, there didn’t appear to be anyone manning the hostess desk; however, the hostess, Robin, was actually bussing tables. As it turned out, she wad the only hostess left with clearing tables and managing a consistently busy lobby if guests. Under what I am certain am certain was a stressful circumstance, Robin did an excellent job of maintaining the lobby area as well as making every guest feel acknowledged during their wait. We really enjoyed our meal. We were formally Bravo customers, but bravo is closed and this was my first time at Brio. I was very happy with the meal and the service that we got from Ben; he is an excellent server.

   Brio Italian Grille - LegacyResponded 3 days ago

   Thank you for celebrating with us at Brio Italian Grille! We appreciate you sharing your experience with us and hope you visit us again soon.

   Report
2. N

   Nicknames

   Cleveland

   1 review

   3.0

   1 review

   Dined 5 days ago

   overall3food4service4ambience2

   Restaurant was dirty. Several empty tables with dirty dishes and one with a 5 gallon bucket under it. Kind of gross. Lobster bisque didn’t have any lobster in it.

   Brio Italian Grille - LegacyResponded 3 days ago

   We aim to provide a great customer experience so we are very sorry to hear we fell short and appreciate your feedback. We hope for the opportunity to serve you again.

   Report
3. OT

   OpenTable Diner

   Cleveland

   2 reviews

   1.0

   2 reviews

   Dined 6 days ago

   overall1food3service4ambience3

   The restroom in the woman’s room was awfully dirty and when it was brought to the GM he tried to throw my wife out for bring it up to him . We spent $300 there all he had to do is apologize and tell her he would get someone to clean it … THIS IS NOT HOW YOU TREAT PAYING CUSTOMERS WILL NOT BE BAACK !!!

   Brio Italian Grille - LegacyResponded 3 days ago

   We are very sorry about your experience. We appreciate your feedback and thank you for bringing these opportunities to improve to our attention. We will undoubtedly pass your feedback to the management team

   Report
4. n

   nashvillemamz

   Cleveland

   93 reviews

   vip
   4.0

   93 reviews

   Dined on June 16, 2022

   overall4food4service3ambience4

   Seemingly inexperienced server, but very kind and trying to do his job in the best way. Food was good, seat spacing excellent. Could converse well, few interruptions. Comfortable booth seating.

   Brio Italian Grille - LegacyResponded 3 days ago

   Thank you for choosing to dine with us at Brio Italian Grille. We're glad to hear you enjoyed your meal and hope to serve you again soon.

   Report
5. OT

   OpenTable Diner

   Cleveland

   8 reviews

   vip
   1.0

   8 reviews

   Dined on June 14, 2022

   overall1food1service1ambience1

   We arrived for our reservation and they said they were no longer seating people as they were full. We left and went to the restaurant next door.

   Report
6. Y

   Yana

   Cleveland

   3 reviews

   3.0

   3 reviews

   Dined on June 11, 2022

   overall3food3service5ambience4

   The food was average, nothing special. The lobster bisque used to have pieces of shrimp, not anymore, and it had tiny rare pieces of lobster. My mother’s pasta was undercooked. Calamari plate was much smaller and overdone. My drink was watered down. My plate was just ok.

   Brio Italian Grille - LegacyResponded 3 days ago

   We apologize the meal did not meet your expectations. Our guests' feedback is highly valuable to us as we utilize it for improvement in our guests' experience. Thank you for reaching out to us.

   Report
7. C

   Cherie

   Cleveland

   20 reviews

   4.0

   20 reviews

   Dined on June 9, 2022

   overall4food5service4ambience4

   Dinner was great. However my friends dinner was not corrrct so they had to go make it and took quite a while to get the right dinner.

   Brio Italian Grille - LegacyResponded 3 days ago

   We appreciate your feedback and thank you for bringing these opportunities for improvement to our attention. We have shared your comments with the team and hope to serve you again.

   Report
8. l

   lucylocket

   Cleveland

   14 reviews

   2.0

   14 reviews

   Dined on June 4, 2022

   overall2food1service4ambience4

   Very disappointed in food quality and portion size for the price. Not like it was.

   Report
9. OT

   OpenTable Diner

   Cleveland

   3 reviews

   5.0

   3 reviews

   Dined on May 27, 2022

   overall5food5service4ambience5

   The food and atmosphere and service were all wonderful! We celebrated my birthday at Brio. It was a nice experience

   Report
10. DC

    DionneC

    Cleveland

    4 reviews

    2.0

    4 reviews

    Dined on May 27, 2022

    overall2food2service4ambience4

    No bread was offered. Croutons on Caesar salad were stale. Lamb chops were over cooked

    Report
11. GH

    GaryH

    Cleveland

    15 reviews

    2.0

    15 reviews

    Dined on May 25, 2022

    overall2food2service2ambience4

    Very nice waitress. Very good salad and drinks. Then things went bad.... kitchen was painfully slow, pork chops were over-cooked and dried out. Very sad. This was a consistently good restaurant pre-COVID. Unfortunately, it has become one of the dining casualties of the pandemic. I hope they can reclaim their former status.

    Report
12. OT

    OpenTable Diner

    Cleveland

    13 reviews

    vip
    3.0

    13 reviews

    Dined on May 25, 2022

    overall3food4service3ambience4

    Kitchen was very slow in getting food out. Struggling with staffing as many places seem to be .

    Report
13. LC

    LuciC

    Cleveland

    1 review

    5.0

    1 review

    Dined on May 22, 2022

    overall5food5service5ambience5

    Great food -- excellent selection that included some lighter, more vegetable-heavy dishes. Our server was awesome. Little bit pricey, but nothing crazy. Looking forward to going back.

    Report
14. DP

    DavidP

    Cleveland

    1 review

    vip
    2.0

    1 review

    Dined on May 18, 2022

    overall2food2service5ambience3

    Service was excellent. Beef Medallions were overcooked. Ordered a pasta to go and they made the wrong one. Price is very high for what you get, making the value go down. I have always liked Brio but am now thinking will probably not be returning any time soon.

    Report
15. R

    Roberts

    Cleveland

    1 review

    2.0

    1 review

    Dined on May 15, 2022

    overall2food2service3ambience2

    The Hostess who sat me was the server as well, 3 people asked me if my server came to the table and the answer was NO. The hostess was very nice apologetic and over worked. She was handling everything. I will probably never go back again.

    Report
16. CN

    ClaireN

    Adelaide

    5 reviews

    5.0

    5 reviews

    Dined on May 15, 2022

    overall5food5service5ambience5

    Everyone enjoyed their meal. Service was attentive and pleasant waitress.

    Report
17. OT

    OpenTable Diner

    Cleveland

    1 review

    4.0

    1 review

    Dined on May 14, 2022

    overall4food5service4ambience5

    Food is always delicious.

    Report
18. OT

    OpenTable Diner

    Cleveland

    2 reviews

    vip
    5.0

    2 reviews

    Dined on May 14, 2022

    overall5food4service5ambience4

    Very crowded and Seemingly understaffed - But they took care of us as best they could. Host(s), server(s), etc all very friendly

    Report
19. OT

    OpenTable Diner

    Cleveland

    17 reviews

    vip
    1.0

    17 reviews

    Dined on May 8, 2022

    overall1food3service1ambience3

    Service was very slow although the tables next to us were served adequately. We didnt get our water ,and or silverware until 45 minutes after sitting all this while we saw other tables get seconds on drink (liquor) orders. Gratuity should not be forced if the service is terrible, and half the party are children!!!

    Report
20. M

    Mikej00

    Cleveland

    17 reviews

    5.0

    17 reviews

    Dined on May 8, 2022

    overall5food5service5ambience4

    It was a really nice Mother's day dinner for my wife and my mom. The food was good and the service was good. It was a little loud around are table.

    Report
21. CK

    ChristineK

    Cleveland

    1 review

    4.0

    1 review

    Dined on May 8, 2022

    overall4food4service5ambience5

    Mother’s Day

    Report
22. J

    John

    Cleveland

    1 review

    3.0

    1 review

    Dined on May 7, 2022

    overall3food2service3ambience4

    Long wait despite resvervation. $42 for dry filet not cooked as requested. Dirty bathrooms with no toilet paper.

    Report
23. M

    Melvin

    Cleveland

    18 reviews

    5.0

    18 reviews

    Dined on May 1, 2022

    overall5food5service5ambience5

    Our server Mary was OUTSTANDING. Our every needs and wants was met.

    Report
24. OT

    OpenTable Diner

    Columbus

    1 review

    2.0

    1 review

    Dined on May 1, 2022

    overall2food2service2ambience4

    Seems to be struggling getting things up to speed after COVID. Service slow (2 hours arrival to departure for Sunday brunch/lunch at 1:30pm). I do not mind a leisurely meal, but food starter and mains were spread far apart and the table went for long stretches without seeing the server. Several of the items had issues- including spoiled milk served to the kids. Food was meh, at best. Not worth the time or money. Too bad because the family had been there last summer and had a great experience. Hopefully they will find their footing soon.

    Report
25. OT

    OpenTable Diner

    1 review

    3.0

    1 review

    Dined on April 30, 2022

    overall3food3service3ambience4

    Food service was very very slow. Reservations were at 7:15pm. Received one plate at 8:15. 3 other plates came at random times. Very disorganized and not what we usually experience at Brio. Multiple tables with dirty dishes left on them.

    Report
26. OT

    OpenTable Diner

    Cleveland

    2 reviews

    1.0

    2 reviews

    Dined on April 30, 2022

    overall1food3service1ambience2

    We had a reservation at 7pm and didn’t get seated until 7:30pm. The waiter came to our table in a timely manner to greet us and get our drink orders. After that, we didn’t even receive water or bread - and never got our drinks! We left around 8:15pm to dine somewhere else, because the server hadn’t been to our table since getting our drink orders, but we did see him go to a few other tables more than once (each). It would behoove them to seat fewer tables so they could provide a good dining experience to everyone.

    Report
27. RG

    RandallG

    Cleveland

    128 reviews

    vip
    5.0

    128 reviews

    Dined on April 30, 2022

    overall5food5service2ambience2

    The food was excellent the service was subpar

    Report
28. BV

    BrendanV

    Cleveland

    1 review

    4.0

    1 review

    Dined on April 24, 2022

    overall4food5service3ambience5

    Food was good and reasonably priced. Restaurant was clean. I could tell the server was new and nervous but he did a good job. The restaurant was not very busy and it took a long time to get out food. there were maybe 5 other tables occupied and it took 30 minutes to get our appetizer and over an hour for food from the time we ordered. We where a bigger party with 8 people but it still took a long time. The whole dining experience took two hours.

    Report
29. OT

    OpenTable Diner

    Cleveland

    6 reviews

    5.0

    6 reviews

    Dined on April 24, 2022

    overall5food4service3ambience4

    We were there right before closing and it seemed the staff were more focused on cleaning up to go home than serving and taking care of the tables still enjoying their meal. Food was good but again took forever to get it.

    Brio Italian Grille - LegacyResponded 3 days ago

    We appreciate your feedback and thank you for bringing these opportunities for improvement to our attention. We have shared your comments with the team and hope to serve you again.

    Report
30. DF

    DFoodie

    Cleveland

    19 reviews

    2.0

    19 reviews

    Dined on April 23, 2022

    overall2food3service4ambience3

    Our server was good and our food was good but it took forever to get our food from the kitchen.

    Report
31. MK

    MichaelK

    Chicago

    3 reviews

    3.0

    3 reviews

    Dined on April 23, 2022

    overall3food3service5ambience3

    Reservations were for 6 but did not get seated till almost 7. My father’s filet was well done. Our server was awesome and did all he good to make the experience enjoyable and address the issues.

    Report
32. s

    sandras

    Northern MI

    1 review

    1.0

    1 review

    Dined on April 23, 2022

    overall1food1service1ambience1

    Absolutely awful! Reservation was for 6:00. Arrived to complete chaos. About 20 people waiting to be seated although restaurant was completely empty. After waiting 20 minutes, I asked what the problem was. Was told they were short-staffed and had to put seating on hold. My next question was: if you knew you were short-staffed, why did you accept reservations? We left and went to another restaurant. Very upsetting!

    Report
33. OT

    OpenTable Diner

    Cleveland

    5 reviews

    5.0

    5 reviews

    Dined on April 16, 2022

    overall5food5service5ambience5

    Great food, quiet noise level and excellent service

    Report
34. OT

    OpenTable Diner

    Minneapolis

    1 review

    vip
    3.0

    1 review

    Dined on April 14, 2022

    overall3food2service3ambience3

    Service was good. Food was served lukewarm.

    Report
35. OT

    OpenTable Diner

    Detroit

    1 review

    2.0

    1 review

    Dined on April 11, 2022

    overall2food1service3ambience4

    The food was just so incredibly bland? The spaghetti bolognese tasted like it was leftover microwaved spaghetti. I honestly think jarred sauce tastes better than what they were serving. The red pepper cream sauce in the brio pasta had zero flavor. Had to doctor it up with salt and parmesan and it was still sub par. I go out to restaurants so I can have something better or different than what I make at home. I’m not a fantastic cook and I could easily make two pasta dishes that tasted better than this. Maybe it’s because it was a Monday lunch and weekend nights the food is better? In any case, not going to waste my money or time going back.

    Report
36. LK

    LeeK

    New York Area

    2 reviews

    5.0

    2 reviews

    Dined on April 5, 2022

    overall5food5service5ambience3

    Excellent salad. Good service

    Report
37. OT

    OpenTable Diner

    Cleveland

    4 reviews

    5.0

    4 reviews

    Dined on April 1, 2022

    overall5food5service5ambience5

    I loved the food and the service is so kind I would go there for a date or just everyday dining

    Report
38. L

    Larry

    Cleveland

    17 reviews

    4.0

    17 reviews

    Dined on April 1, 2022

    overall4food4service5ambience4

    Excellent waitress

    Report
39. 8

    8out

    Savannah

    19 reviews

    5.0

    19 reviews

    Dined on March 29, 2022

    overall5food4service5ambience5

    We were so pleased the restaurant has reopened. Our service was excellent and wait staff helpful. Our meals were very good. It was a sunny day and we sat near the windows at a table for four. Your restaurant was a perfect place for to enjoy lunch with a longtime friend.

    Report
40. OT

    OpenTable Diner

    Cleveland

    1 review

    2.0

    1 review

    Dined on March 27, 2022

    overall2food1service3ambience3

    Waited over 60 minutes for food to arrive. Server did NOT once come to check our table. Offered free dessert AFTER I had to approach him where he had been standing for 30 minutes. Portions were small, cold and the flat bread was inedible. Very sad because this was once a special occasion, nice evening out type venue.

    Report