Brio Italian Grille - Columbus - Polaris Brio

4
838 Reviews
$30 and under
Italian
Brio Polaris is a premier Tuscan-inspired restaurant destination serving authentic, northern Italian cuisine, luxury wines & cocktails—our specialties include premium quality steaks, chops, seafood, made-to-order pasta and flatbreads prepared in an authentic Italian wood-burning oven. Bringing the pleasures of the Tuscan country villa to Columbus, our chef-inspired menu, chic atmosphere and world-class service will provide a dining experience like no other! We look forward to your visit at Polaris located in Columbus, OH – make your reservation or place an online order today!
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What 838 people are saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.0based on recent ratings
4.0
food
3.9
service
4.0
ambience
3.8
value
Noise · Moderate
81% of people would recommend it to a friend
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OpenTable Diner
Columbus
1 review
Dined a day ago
Overall5food5service5ambience5

it was great father’s day lunch

TS
TaylorS
1 review
Dined a day ago
Overall1food1service1ambience1

The service was terrible, which impacted the overall review. We reserved 5 people, and when 1 patron got back from bathroom, server stated she didn't know there was 5 and only brought plates/utensils for 4. Then it took another 2 times of seeing the server for her to bring straws. Then she failed to ask late patron if she wanted an appetizer. Server was also not timely when refilling drinks or asking us if anything was needed. Food came, salad was wrong. Server tried to argue and say we didn't specify, but I know I did. Checks came... she forgot one. Server came back with incorrect change and NEVER RETURNED WITH CORRECT CHANGE. We witnessed server making drinks for different table when we were still waiting for change. We asked to speak with management because it seemed because it was a cash sale, the server wanted to keep change as tip without giving us the chance to tip her. Also, she was trying to force us to take our leftovers, stating "you don't know anyone that would want it?" Like I've already told you no... overall, I should have spent my money somewhere else. ESPECIALLY ON FATHERS DAY.

J
Jalapenia
Columbus
5 reviews
Dined 2 days ago
Overall3food3service3ambience2

The food was ok, not exceptional. The service was slow… it seemed they didn’t have enough staff and they were a bit disorganized. Our waitress really tried, but I think she had too many tables.

AM
vipAndreaM
Columbus
9 reviews
Dined 4 days ago
Overall2food4service1ambience3

We waited forever to get service and then once we got service it took forever to get our drinks - over a half hour. I dined with friends who used to work in the industry and they were really disappointed in the overall service. Half of us never got waters!

NB
NatalieB
Columbus
3 reviews
Dined on June 13, 2021
Overall2food3service2ambience3

The food took a really long time and there was hardly anyone in the restaurant, so I’m not sure what the hold up was. We were also always waiting to get drink refills. Just disappointed overall.

Brio Italian Grille - Columbus - Polaris Brio
Responded 6 days ago

We appreciate your visit and apologize we did not meet your expectations. We are sharing your comments with the team for improvement. Thank you for reaching out to us.

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W
Washift
Columbus
18 reviews
Dined on June 13, 2021
Overall5food5service5ambience5

Wonderful service. Waiter was knowledgeable and friendly. Delicious meal- Loved the ravioli.

Brio Italian Grille - Columbus - Polaris Brio
Responded 5 days ago

We are happy to receive such lovely feedback about our team. Thank you for dining with us. We hope you visit us again soon.

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MC
MikeCbus
Nashville
1 review
Dined on June 10, 2021
Overall2food4service1ambience5

We usually have a good experience at Brio but unfortunately this was not one of them. There were very long delays the entire visit. Some people around us left. We were told it was due to a new computer system. I can appreciate that but the waitress rarely stopped by. The first thing we did was order a couple glasses of wine. After 30 minutes someone from our table walked to the bar and the bartender handed the wine right over. We had to stop a different waiter to ask for help and he was great. The long waits and poor service put everybody in a bad mood at the birthday dinner.

Brio Italian Grille - Columbus - Polaris Brio
Responded 6 days ago

We're sorry to hear our service was not at it's best during your visit. We will be sure to work with our team to improve on this. We appreciate you reaching out and hope to see you again soon.

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J
Jimmy
Columbus
10 reviews
Dined on June 4, 2021
Overall4food4service4ambience4

Very good server

Brio Italian Grille - Columbus - Polaris Brio
Responded 6 days ago

Thank you. We look forward to serving you again and providing you with an unforgettable experience!

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YY
YoYo
Columbus
1 review
Dined on June 4, 2021
Overall5food5service5ambience5

Great place to eat great food and create great memories

Brio Italian Grille - Columbus - Polaris Brio
Responded 6 days ago

Thank you for that glowing review. We pride ourselves in providing excellent food & service to our guests and we're happy to see that reflected in your experience with us. We'll see you again soon.

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PH
PamalaH
Columbus
9 reviews
Dined on June 2, 2021
Overall5food5service5ambience5

I took my granddaughter and
grandson for his birthday lunch. Brio is a favorite of his.
Great time!

Brio Italian Grille - Columbus - Polaris Brio
Responded on June 4, 2021

Thank you for choosing Brio Italian to celebrate! We appreciate you sharing your experience with us and hope you visit us again soon.

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PW
vipPollyW
Miami
15 reviews
Dined on May 29, 2021
Overall5food5service5ambience5

We enjoyed our early dinner at Brio. There was NO WAIT by using Open Table. Our drinks were tasty and the meal was served quickly.

Brio Italian Grille - Columbus - Polaris Brio
Responded on June 1, 2021

Thank you for dining out with us! We appreciate you sharing your experience and look forward to serving you again.

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OT
OpenTable Diner
Columbus
3 reviews
Dined on May 29, 2021
Overall4food5service3ambience3

The food is delicious and the atmosphere was nice. The greeter and the manager were very kind and easy to talk with.

Brio Italian Grille - Columbus - Polaris Brio
Responded on June 1, 2021

It's our pleasure to safely serve you and look forward to welcoming you back again soon.

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K
vipKatsiekoo
Columbus
36 reviews
Dined on May 26, 2021
Overall2food2service1ambience2

They did not have paper menus--had to order from an ipad which they brought to the table. Entree arrived after 1 st. bite of salad--was cold by the time we ate it. After dinner coffee was cold too. Server repeatedly tried to sell us more food but was constantly absent when we needed attention. Had to wait 20 minutes for paying bill after we give her our credit cards.. Open Table coupon for $10.00 was not accepted but manager comped us $10.00. We have dinned there for many years and this was unusually bad experience. Copped salad was excellent as usual- cold salad on a cold, cold plate!

Brio Italian Grille - Columbus - Polaris Brio
Responded on May 28, 2021

We're sorry to hear our service was not at it's best during your visit. We will be sure to work with our team to improve on this. We appreciate you reaching out and hope to see you again soon.

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OT
OpenTable Diner
Detroit
2 reviews
Dined on May 22, 2021
Overall1food2service1ambience3

Girls night out. Service was poor. Server kept forgetting things drinks, bread. Then brought out an entree before we even got our drinks the server acted like it was the kitchens
Fault and then 15 minutes later brought it back out with the rest of the entrees cold and was then put out when we sent it back. Never an apology.

Brio Italian Grille - Columbus - Polaris Brio
Responded on May 24, 2021

We aim to provide a great customer experience so we are very sorry to hear we fell short and appreciate your feedback. We hope for the opportunity to serve you again.

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TJ
vipTimJ
Columbus
7 reviews
Dined on May 22, 2021
Overall1food1service1ambience1

Very disappointing prep of food and service was incredibly slow. Additionally, we have significant nut allergies and have always noted them and communicated them —- the server and staff were not helpful and nobody seemed to understand how the food was prepped

Brio Italian Grille - Columbus - Polaris Brio
Responded on June 1, 2021

We aim to provide a great customer experience so we are very sorry to hear we fell short and appreciate your feedback. We hope for the opportunity to serve you again.

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DR
DaveR
Columbus
1 review
Dined on May 22, 2021
Overall3food3service2ambience2

Took 10 minutes for server to greet us. Took another 10 to get water. Ordered the food when the appetizers were served. Took 30 minutes to get our food - pasta dishes and 1 steak. One of us ordered the shrimp and lobster fettucini. While the sauce was very good, had difficulty finding any lobster. Overall, not the best experience we've had at a Brio.

Brio Italian Grille - Columbus - Polaris Brio
Responded on May 24, 2021

We appreciate your feedback and thank you for bringing these opportunities for improvement to our attention. We have shared your comments with the team and hope to serve you again.

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p
p3kids
Columbus
11 reviews
Dined on May 22, 2021
Overall4food4service4ambience2

Food excellent, service very slow only because you could tell they did not have enough staff on hand. We understand that restaurants are suffering now that they can be at capacity and cannot find enough staff. Our server was great, just had too much on her plate. Will always choose to come back, never a disappointing meal.

Brio Italian Grille - Columbus - Polaris Brio
Responded on May 24, 2021

We appreciate your feedback and thank you for bringing these opportunities for improvement to our attention. We will undoubtedly pass your feedback to the management team

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MC
MichelleC
Columbus
1 review
Dined on May 22, 2021
Overall2food5service1ambience2

I wasn't impressed with the overall ambience and cleanliness of this Brio. Bathrooms were dirty. Our service was horrible. Kept having to wave down the waitress to even take our orders let alone getting refills. Will not eat here again. Will go to Easton Brio.

Brio Italian Grille - Columbus - Polaris Brio
Responded on May 24, 2021

We appreciate your visit and apologize we did not meet your expectations. We are sharing your comments with the team for improvement. Thank you for reaching out to us.

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D
Drewbie
Columbus
2 reviews
Dined on May 21, 2021
Overall2food1service4ambience2

Terrible experience. Our salads were bland, the lettuce looked like it was chopped a week prior. I had the chicken Marsala, I think they used the brown Heinz gravy as the Marsala sauce, and instant potatoes. The chicken tasted like their grill (I love a good char, this was something else). My wife had pasta pomodoro, it was the best thing we had by far, but was still mediocre. We used to really like Brio, but I believe the changes made as a result of increased expense pressure and lost revenue have gone too far.

Brio Italian Grille - Columbus - Polaris Brio
Responded on May 24, 2021

We are very sorry about your experience. We appreciate your feedback and thank you for bringing these opportunities to improve to our attention. We will undoubtedly pass your feedback to the management team

Report
KB
KathieB
Pittsburgh
3 reviews
Dined on May 21, 2021
Overall5food5service4ambience5

As with most places currently, Brio at Polaris has a “Help Wanted” sign at the front entrance. The existing wait staff and bartender worked hard to ensure prompt, courteous service. The quality of the food was very good.

Brio Italian Grille - Columbus - Polaris Brio
Responded on May 24, 2021

We're happy you enjoyed your meal and service at Brio Italian Grille. Come dine with us again soon.

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OT
OpenTable Diner
Columbus
2 reviews
Dined on May 11, 2021
Overall4food5service4ambience4

We were celebrating a birthday. Our food was excellent. Our waiter was friendly and helpful. The resturant was short on staff, but everyone was working very hard to give customers the best service. We enjoyed our meal.

Brio Italian Grille - Columbus - Polaris Brio
Responded on May 21, 2021

Thank you for choosing to dine with us at Brio Italian Grille. We're glad to hear you enjoyed your meal and hope to serve you again soon.

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OT
vipOpenTable Diner
Columbus
24 reviews
Dined on May 9, 2021
Overall4food4service5ambience3

In all it was a good dining experience. Our server Kevin C was very attentive and professional. The food was good and portions were large. Always a pleasure dining at Brio. We'll be back.

Brio Italian Grille - Columbus - Polaris Brio
Responded on May 14, 2021

Thank you! We hope to serve you again soon.

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a
aabrown67
Columbus
3 reviews
Dined on May 9, 2021
Overall4food4service3ambience3

Haven’t been here a long time but decided to return for a special Mother’s Day dinner. Our server was ok. Nothing extra special. He forgot my drink (likely I didn’t really “need” it, right?) My daughter needed a certain dish minus some ingredients due to a recent healthcare procedure and she was so excited that they said “we can do that easily.” Unfortunately it arrived and she was not able to eat it. We wish the server had asked further questions….we would have ordered something differently. Also my wife’s dish (remember….it is Mother’s Day) was cold. On the POSITIVE side the manager came over to our table and quickly remedied the issue with fresh hot dish. Unfortunately nothing could be done for my f

Brio Italian Grille - Columbus - Polaris Brio
Responded on May 11, 2021

We appreciate you taking the time to write to us and are sorry to hear you did not fully enjoy your recent visit. Please know that your feedback will be shared with our management team in an effort to improve future guest experiences. Thank you for reaching out to us.

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DD
DavidD
Columbus
3 reviews
Dined on May 9, 2021
Overall1food1service2ambience1

We booked dinner at 5.30 on Mother’s Day. Ordered appetizer salad and main courses
At 7. Yes 7. The manager told us the lamb chops were not available. They had run out due to excessive take out orders.
So the only other choice for my gf wife was a medium rare fillet
Our meals arrived at 7.15
My crusted medallion meal was disgusting. The medallions were dry and well done. The Gorgonzola crust was cold hard and tasteless, the gravy was so overheated that it had started to form a brown ring around the plate. My wife’s fillet was overdone till half way through and the broccoli was wet and wimpy
My daughters food was ok. The pizza was slightly burnt

Those are the high points of the meal

The bread was good

No effort to say sorry and no relief on the bill

What a shame

Brio Italian Grille - Columbus - Polaris Brio
Responded on May 11, 2021

We are so sorry to hear that we let you down – particularly on such a special day. We appreciate that you have taken the time to write to us. We will be sure to share this experience with our staff in an effort to improve future guest experiences.

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NM
NeilM
Columbus
1 review
Dined on May 9, 2021
Overall2food3service2ambience3

Our dinner ticket time was 77 minutes. Manager never visited our table. Seemed like Togo’s take precedent over dining.

Brio Italian Grille - Columbus - Polaris Brio
Responded on May 14, 2021

We are very sorry about your experience. We appreciate your feedback and thank you for bringing these opportunities to improve to our attention. We will undoubtedly pass your feedback to the management team.

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TS
TSOgoer
Columbus
19 reviews
Dined on May 9, 2021
Overall5food5service5ambience5

Our table was available on time even on Mother's Day.

Service and food were outstanding. While the restaurant was busy, it was comfortable and the noise level was low allowing easy conversation

Brio Italian Grille - Columbus - Polaris Brio
Responded on May 14, 2021

Our goal is to provide a great customer experience so we're always happy to hear that's being reflected. We look forward to serving you again.

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OT
OpenTable Diner
Columbus
5 reviews
Dined on May 8, 2021
Overall4food4service5ambience3

Loved our server. She was personable, prompt, and knowledgeable. Didn’t care for location of our table which was in an area that opened to the mall. The other part of the dining area has much better ambiance.

Brio Italian Grille - Columbus - Polaris Brio
Responded on May 11, 2021

We are happy to receive such lovely feedback about our team member. Thank you for dining with us and sharing your feedback. We hope you visit us again soon.

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OT
OpenTable Diner
Columbus
8 reviews
Dined on May 8, 2021
Overall4food5service5ambience4

Mother’s Day and celebrating new job

Brio Italian Grille - Columbus - Polaris Brio
Responded on May 11, 2021

Thanks for celebrating your special occasion with us. We hope to serve you again soon.

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E
vipEnjoyable
Columbus
52 reviews
Dined on May 6, 2021
Overall5food5service5ambience5

Service & food was excellent!

Brio Italian Grille - Columbus - Polaris Brio
Responded on May 11, 2021

We're happy you enjoyed your meal and service at Brio Italian Grille. Come dine with us again soon.

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MZ
vipMZEV
Columbus
5 reviews
Dined on April 27, 2021
Overall5food5service5ambience5

Sat on the patio to enjoy lunch on a beautiful Tuesday in Columbus! Food was amazing and the service outstanding! Will definitely be back.

Brio Italian Grille - Columbus - Polaris Brio
Responded on April 29, 2021

We're constantly working to provide a unique Brio experience, so we're always happy to receive great feedback from our guest. We hope to serve you again soon.

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E
vipEnjoyable
Columbus
52 reviews
Dined on April 25, 2021
Overall5food5service5ambience5

Excellent food. Large lunch portions. We do miss their brunch, though.

Brio Italian Grille - Columbus - Polaris Brio
Responded on April 29, 2021

We're happy you enjoyed your meal and service at Brio Italian Grille. Come dine with us again soon.

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MM
MollyM
Columbus
6 reviews
Dined on April 24, 2021
Overall5food5service5ambience5

Great service and fantastic food!

Brio Italian Grille - Columbus - Polaris Brio
Responded on April 29, 2021

Thank you Molly. We look forward to serving you again and providing you with a one of kind experience!

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f
vipfood
Columbus
13 reviews
Dined on April 17, 2021
Overall2food3service1ambience4

Our server was terrible. She left empty glasses on our table, would not clear plates, didn't ask to refill drinks. Also brought our salads out with our entrees. She said they would remake our entrees but then when they were brought out, they were cold. The manger was nice and covered our meals for the inconvenience and poor service. But all in all, it was not a good experience.

Brio Italian Grille - Columbus - Polaris Brio
Responded on April 29, 2021

We aim to provide a great customer experience so we are very sorry to hear we fell short and appreciate your feedback. We hope for the opportunity to serve you again.

Report
TS
TaraS
Columbus
3 reviews
Dined on April 4, 2021
Overall5food5service5ambience5

Wonderful all around.

Brio Italian Grille - Columbus - Polaris Brio
Responded on April 7, 2021

Thank you for choosing to dine with us at Brio Italian Grille. We're glad to hear you enjoyed your meal and hope to serve you again soon.

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OT
OpenTable Diner
Columbus
5 reviews
Dined on March 27, 2021
Overall5food5service4ambience5

The food is delicious and very well prepared. For some entrees, the portion is a little smaller than expected. The ambiance, cleanliness, and service all met expectations very well. Overall, I highly recommend.

Brio Italian Grille - Columbus - Polaris Brio
Responded on March 31, 2021

Thank you for dining with us and sharing your experience. We look forward to your next visit.

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d
vipdiscorooni
Columbus
9 reviews
Dined on March 26, 2021
Overall3food3service3ambience4

It was just ok.

Brio Italian Grille - Columbus - Polaris Brio
Responded on April 7, 2021

We appreciate you taking the time to write to us and are sorry to hear you did not fully enjoy your recent visit. Please know that your feedback will be shared with our management team in an effort to improve future guest experiences. Thank you for reaching out to us.

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P
Pete
Columbus
3 reviews
Dined on March 26, 2021
Overall5food5service5ambience5

We were seated in a booth that was socially distanced from others. We each ordered something different, all entrees were good. The service was prompt and friendly.

Brio Italian Grille - Columbus - Polaris Brio
Responded on March 29, 2021

We're glad to safely serve you and look forward to welcoming you back again soon.

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b
vipbethm
Cleveland
52 reviews
Dined on March 21, 2021
Overall4food4service4ambience4

Sarah, our server was great for our party of four dining outside. I felt the price for the Grilled Salmon Fresca was too much. Didn't care that I had to coimb two flights of staris to go to the bathroom!

Brio Italian Grille - Columbus - Polaris Brio
Responded on March 29, 2021

We appreciate you sharing such great feedback about Sarah. We look forward to seeing you again soon!

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R
vipRoosh9
Columbus
44 reviews
Dined on March 21, 2021
Overall3food3service4ambience4

Wanted to give it one more try but the food quality has gone way down lately! Their lemon chicken wasn’t tasty at all, Chicken was fried in egg with no breadcrumbs! Broccolini wasn’t that fresh and was hard to chew on! Appetizers were okay: calamari was a bit salty, but flatbread pizza was good, and their steak salad was okay...

Brio Italian Grille - Columbus - Polaris Brio
Responded on March 25, 2021

We apologize your meal did not meet your expectations. Our guests' feedback is highly valuable to us and will be shared with our management team in an effort to improve future guest experiences. Thank you for reaching out to us.

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OT
OpenTable Diner
Cleveland
2 reviews
Dined on March 20, 2021
Overall1food1service3ambience1

Food was not good. Restaurant was very dirty, silverware had dried food on it. There was a area for drinks and the computer and there was a ton of trash up underneath it. Server only took order and brought check, other staff took care of refills and bringing out food.

Brio Italian Grille - Columbus - Polaris Brio
Responded on March 25, 2021

We're sorry to hear about your dining experience on your recent visit. Thank you for taking the time to reach out to us. We'll be sure to share your review and feedback with our local management team to address your concerns and improve our guest experience.

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FAQs

Brio Italian Grille - Columbus - Polaris Brio does offer delivery in partnership with Postmates. Brio Italian Grille - Columbus - Polaris Brio also offers takeout which you can order by calling the restaurant at (614) 410-0310.

Brio Italian Grille - Columbus - Polaris Brio is rated 4 stars by 838 OpenTable diners.

Brio Italian Grille - Columbus - Polaris Brio does offer gift cards which you can purchase here https://www.brioitalian.com/gift-cards/.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.

Tweets by Brio Italian Grille - Columbus - Polaris Brio