Brio Italian Grille - Columbus - Polaris Brio

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1. B

   Brian

   Columbus

   4 reviews

   4.0

   4 reviews

   Dined 5 days ago

   overall4food5service4ambience4

   It was a busy noisy night. Our server was working hard. We had to ask for bread it wasn't offered. The food was very good.

   Report
2. d

   docbobd

   Columbus

   17 reviews

   vip
   4.0

   17 reviews

   Dined 5 days ago

   overall4food4service5ambience4

   Waitress was great.

   Brio Italian Grille - Columbus - Polaris BrioResponded 4 days agoThank you for sharing such complimentary feedback about our team. We look forward to serving you again soon!

   Report
3. JB

   JenniferB

   Columbus

   5 reviews

   5.0

   5 reviews

   Dined 5 days ago

   overall5food4service4ambience5

   Hard to fine clean restaurants nowadays. I appreciated the cleanliness above all.

   Brio Italian Grille - Columbus - Polaris BrioResponded 4 days agoWe work hard to provide a great experience for our guests and are happy to see that was evident on your visit! Thank you for sharing. We hope to see you again soon.

   Report
4. CC

   ChrisC

   San Francisco

   18 reviews

   5.0

   18 reviews

   Dined 6 days ago

   overall5food5service5ambience5

   Our server did an amazing job. Delicious food. Hosts were friendly. Great night.

   Brio Italian Grille - Columbus - Polaris BrioResponded 5 days agoThank you for that glowing review. We pride ourselves in providing excellent food & service to our guests and we're happy to see that reflected in your experience with us. We'll see you again soon.

   Report
5. MM

   MollyM

   Columbus

   11 reviews

   5.0

   11 reviews

   Dined on January 30, 2023

   overall5food5service5ambience5

   Food was delicious. Service great. Love this place!

   Brio Italian Grille - Columbus - Polaris BrioResponded 5 days agoWe pride ourselves in providing excellent food and service, and we're thrilled to see that's being reflected by our team! We hope to see you again soon!

   Report
6. J

   Jendolyn

   Columbus

   1 review

   2.0

   1 review

   Dined on January 29, 2023

   overall2food3service3ambience4

   I received a text saying my table was as ready 12 mins prior to reservation time, but 5 mins later my guest was told it wasn’t ready. My guest was later seated at a high-top table at the end of the bar area with a chair jutting into the walkway, although a reserved a “standard” table. When I arrived, one host asked the other to look up my table assignment bc her tablet wasn’t working. The second host pushed the tablet to the first and said rudely, “you can do it” and walked away. The first host was unable to find where they had seated my guest 3 mins prior. I found her myself by looking into the dining area. When I arrived to my table, I realized one seat was a banquette and the other was a much higher chair and only about 12” from the next table. I went back to the host to ask for another table. She seemed annoyed, said it would take “awhile,” and we never saw her again. She never came back to move us to a new table so we moved to open bar seating. Bartender seemed flustered and not confident but was proficient. Appetizers and drinks were good but the Strawberry Balsamic Chicken salad was a sad, wet, wilted mess that looked like 2-day old takeout. I had to ask for extra lettuce to try to save the salad from being inedible (see photo).

   Brio Italian Grille - Columbus - Polaris BrioResponded 5 days agoWe are very sorry about your experience. We appreciate your feedback and thank you for bringing these opportunities to improve to our attention. We will undoubtedly pass your feedback to the management team.

   Report
7. FL

   FoodLover

   Columbus

   14 reviews

   vip
   3.0

   14 reviews

   Dined on January 28, 2023

   overall3food4service2ambience3

   Our service was horrible but when the manager realized it he did his best to assist us and eventually cut our bill by 2/3rds. Nice on the wallet but would have liked a better service experience.

   Brio Italian Grille - Columbus - Polaris BrioResponded 5 days agoWe appreciate your feedback and thank you for bringing these opportunities for improvement to our attention. We have shared your comments with the team and hope to serve you again.

   Report
8. OT

   OpenTable Diner

   Columbus

   19 reviews

   vip
   2.0

   19 reviews

   Dined on January 27, 2023

   overall2food3service3ambience1

   Restaurant was extremely loud. Like a Saturday at Chucky Cheese. It took 45 minutes to deliver our food to the table after eating a salad. When the food arrived the server delivered to wrong table and then retrieved the dishes and attempted to set them in front of us after she added additional cheese while at the wrong table. We told her she needs to prepare new dishes. When her manager asked her if she put the food on anther table she denied doing so. The manager quickly apologized for the service and stated she was new. We were told it would be Another 6-10 minutes before we received our order. Just about 1 hour after our appointment Our food arrived. When it came to the bill. No adjustments or offers to adjust bill or offer to gives us free desserts for their poor service. Will no be going back there.

   Brio Italian Grille - Columbus - Polaris BrioResponded 5 days agoWe appreciate your feedback and thank you for bringing these opportunities for improvement to our attention. We have shared your comments with the team and hope to serve you again.

   Report
9. DD

   DianneD

   1 review

   5.0

   1 review

   Dined on January 20, 2023

   overall5food5service5ambience5

   Food was excellent as was the service, great atmosphere. Would definitely recommend to family and friends

   Report
10. M

    Mike

    Columbus

    8 reviews

    5.0

    8 reviews

    Dined on January 14, 2023

    overall5food5service5ambience5

    We highly recommend Brio and will eat there again!!

    Report
11. NP

    NigelP

    1 review

    5.0

    1 review

    Dined on January 14, 2023

    overall5food5service4ambience5

    Visited brio for a lunch date. Our service was fantastic and the food was great.

    Report
12. h

    happydays

    Columbus

    51 reviews

    vip
    5.0

    51 reviews

    Dined on January 13, 2023

    overall5food5service5ambience5

    Family in from out of town. Was great with accommodations for kids. Thank you so much!

    Brio Italian Grille - Columbus - Polaris BrioResponded on January 14, 2023We love to hear how much you enjoyed dining with us at Brio Italian Grille. We look forward to welcoming you back again soon!

    Report
13. OT

    OpenTable Diner

    Philadelphia

    1 review

    4.0

    1 review

    Dined on January 13, 2023

    overall4food3service5ambience4

    Spaghetti pomodoro- very little sauce, lots of pasta.

    Report
14. PL

    PauletteL

    San Francisco

    3 reviews

    vip
    5.0

    3 reviews

    Dined on January 8, 2023

    overall5food5service5ambience5

    Brio came to the rescue. We had made reservations at another restaurant )Royce) only to be seated with no menus or beverages 45 mins later. We felt bad they were so short staffed but made the decision to simply go somewhere else. Insert Brio. We had a small wait but were seated near time and Matt was a great (tolerant) server of our shenanigans. He was incredibly supportive of the staff (Kevin at the bar) and Brio as a restaurant. He was very knowledgeable of the menu (and did I mention tolerant). Great recovery of what could have been a bad evening turned amazing for us as a group!!

    Report
15. DH

    DeborahH

    Columbus

    16 reviews

    vip
    5.0

    16 reviews

    Dined on January 5, 2023

    overall5food5service5ambience5

    Outstanding food and service as always.

    Brio Italian Grille - Columbus - Polaris BrioResponded on January 7, 2023We love to hear how much you enjoyed dining with us at Brio Italian Grille. We look forward to welcoming you back again soon!

    Report
16. B

    Brios1231

    1 review

    5.0

    1 review

    Dined on December 31, 2022

    overall5food5service5ambience4

    Our family made reservations for New Years Eve. We were seated as soon as we arrived on time. Service was efficient and professional. The restaurant was full but service and food delivery was better than expected. Food quality is always great at Brios.

    Brio Italian Grille - Columbus - Polaris BrioResponded on January 7, 2023We love to hear how much you enjoyed dining with us at Brio Italian Grille. We look forward to welcoming you back again soon!

    Report
17. LF

    LarryF

    Columbus

    1 review

    4.0

    1 review

    Dined on December 31, 2022

    overall4food4service5ambience3

    The food was very good and the server was outstanding. We didn't feel rushed, but we didn't sit waiting for the next course either. Only smalll issue was that it was almot too noisy.

    Brio Italian Grille - Columbus - Polaris BrioResponded on January 7, 2023We appreciate your feedback and thank you for bringing these opportunities for improvement to our attention. We have shared your comments with the team and hope to serve you again.

    Report
18. LB

    LarryB

    Columbus

    36 reviews

    vip
    4.0

    36 reviews

    Dined on December 31, 2022

    overall4food4service5ambience4

    Good food, very good service, nice and clean environment. Pricing has made this a very expensive dinner. 2 entrees, 2 drinks, 2 salads, with tip $130!

    Brio Italian Grille - Columbus - Polaris BrioResponded on January 7, 2023We appreciate your feedback and thank you for bringing these opportunities for improvement to our attention. We will undoubtedly pass your feedback to the management team

    Report
19. LA

    LucyA

    New York Area

    1 review

    2.0

    1 review

    Dined on December 31, 2022

    overall2food1service3ambience2

    The food was overpriced and tasteless. If you like Olive Garden then maybe this is the place for you. If you like Italian food then this is not the place for you.

    Brio Italian Grille - Columbus - Polaris BrioResponded on January 7, 2023We appreciate your visit and apologize we did not meet your expectations. We are sharing your comments with the team for improvement. Thank you for reaching out to us.

    Report
20. CS

    CrystalS

    1 review

    5.0

    1 review

    Dined on December 29, 2022

    overall5food5service5ambience5

    Delicious food, great atmosphere, average prices. Wonderful first time there.

    Brio Italian Grille - Columbus - Polaris BrioResponded on January 7, 2023We love to hear how much you enjoyed dining with us at Brio Italian Grille. We look forward to welcoming you back again soon!

    Report
21. CV

    CVS122522

    1 review

    3.0

    1 review

    Dined on December 25, 2022

    overall3food2service4ambience3

    The food was fair but not for the price. I have eaten better quality of food with a fair price.

    Brio Italian Grille - Columbus - Polaris BrioResponded on January 7, 2023We appreciate your feedback and thank you for bringing these opportunities for improvement to our attention. We will undoubtedly pass your feedback to the management team

    Report
22. OT

    OpenTable Diner

    Columbus

    2 reviews

    5.0

    2 reviews

    Dined on December 25, 2022

    overall5food5service5ambience5

    Christmas Dinner

    Brio Italian Grille - Columbus - Polaris BrioResponded on January 7, 2023We love to hear how much you enjoyed dining with us at Brio Italian Grille. We look forward to welcoming you back again soon!

    Report
23. L

    Larry

    Columbus

    1 review

    5.0

    1 review

    Dined on December 25, 2022

    overall5food4service5ambience5

    I appreciate that Brio was open on Christmas day. My wife and I are alone on this day as we celebrate with family on Christmas Eve. Our server was outstanding. Very friendly and attentive throughout the meal. We were looking forward to Brio's signature crackers that are served prior to the meal but was very disappointed that they have been discontinued.

    Brio Italian Grille - Columbus - Polaris BrioResponded on January 7, 2023We appreciate your feedback and thank you for bringing these opportunities for improvement to our attention. We will undoubtedly pass your feedback to the management team

    Report
24. OT

    OpenTable Diner

    1 review

    3.0

    1 review

    Dined on December 25, 2022

    overall3food3service2ambience2

    Christmas dinner

    Brio Italian Grille - Columbus - Polaris BrioResponded on January 7, 2023We appreciate your feedback and thank you for bringing these opportunities for improvement to our attention. We will undoubtedly pass your feedback to the management team

    Report
25. A

    Asha

    Columbus

    6 reviews

    5.0

    6 reviews

    Dined on December 25, 2022

    overall5food5service5ambience5

    We went for Christmas dinner around 2pm and it was amazing.

    Brio Italian Grille - Columbus - Polaris BrioResponded on January 7, 2023We love to hear how much you enjoyed dining with us at Brio Italian Grille. We look forward to welcoming you back again soon!

    Report
26. GT

    GeorgeT

    Columbus

    2 reviews

    5.0

    2 reviews

    Dined on December 25, 2022

    overall5food5service5ambience5

    Excellent service the food was delicious and everything was perfect

    Brio Italian Grille - Columbus - Polaris BrioResponded on January 7, 2023We love to hear how much you enjoyed dining with us at Brio Italian Grille. We look forward to welcoming you back again soon!

    Report
27. M

    Mindysue

    Columbus

    2 reviews

    5.0

    2 reviews

    Dined on December 25, 2022

    overall5food5service5ambience5

    Our server brandon did am excellent job takmg are of is. Bery personable

    Brio Italian Grille - Columbus - Polaris BrioResponded on January 7, 2023We love to hear how much you enjoyed dining with us at Brio Italian Grille. We look forward to welcoming you back again soon!

    Report
28. b

    beangirl

    Columbus

    3 reviews

    3.0

    3 reviews

    Dined on December 25, 2022

    overall3food4service2ambience4

    The food was delicious. Service was not outstanding, but it was Christmas Eve.

    Brio Italian Grille - Columbus - Polaris BrioResponded on January 7, 2023We appreciate your feedback and thank you for bringing these opportunities for improvement to our attention. We will undoubtedly pass your feedback to the management team

    Report
29. OT

    OpenTable Diner

    1 review

    3.0

    1 review

    Dined on December 25, 2022

    overall3food3service2ambience3

    Sadly our waitress was straddled with a large table that received most of her attention. Never received table bread until after receiving our meals, drinks were empty a number of times plus a few other misses. She was friendly and apologetic but left feeling the experience was less than I paid for.

    Brio Italian Grille - Columbus - Polaris BrioResponded on January 7, 2023We are very sorry about your experience. We appreciate your feedback and thank you for bringing these opportunities to improve to our attention. We will undoubtedly pass your feedback to the management team.

    Report
30. OT

    OpenTable Diner

    Columbus

    1 review

    2.0

    1 review

    Dined on December 24, 2022

    overall2food2service3ambience3

    First waiter. Did not bring bread. He was in a “meh” mood. May not have felt well after taking wine order. We did not see him again. The waitress did not explain about the change. The red wine list was unsatisfactory. Nothing jammy or slightly sweet. The sweetest was a dry Boring Pinot noir. Seriously? The chicken in my pasta dish was not very tender. My pasta was somewhat dry and needed more sauce. My chopped lettuce salad consisted completely of iceberg lettuce. If they were out of Romain they should’ve used spinach which I know they had because my sister specifically asked for it and got it. Definitely not the service and food that I’ve had in the past from Brio.

    Brio Italian Grille - Columbus - Polaris BrioResponded on January 7, 2023We are very sorry about your experience. We appreciate your feedback and thank you for bringing these opportunities to improve to our attention. We will undoubtedly pass your feedback to the management team.

    Report
31. OT

    OpenTable Diner

    Columbus

    1 review

    4.0

    1 review

    Dined on December 24, 2022

    overall4food4service3ambience4

    Food was good , as expected. I’ve had better lobster bisque. Service was a little slow but he was friendly and courteous.

    Brio Italian Grille - Columbus - Polaris BrioResponded on January 7, 2023We appreciate your feedback and thank you for bringing these opportunities for improvement to our attention. We will undoubtedly pass your feedback to the management team

    Report
32. OT

    OpenTable Diner

    Washington DC

    3 reviews

    5.0

    3 reviews

    Dined on December 21, 2022

    overall5food5service5ambience5

    Brio was a little noisy but for Christmas week, not having very loud noise was great. The Carpaccio was the best I have eaten. The salad was fresh and crisp and the entrees were great. The service was fast and friendly. Overall great dining experience.

    Report
33. AW

    AndreaW

    1 review

    5.0

    1 review

    Dined on December 21, 2022

    overall5food4service4ambience5

    We love Brio and have been going there for many years. My husband did not like his food ( first time I see him not eating) and our server, most kind, was not up to date with the menu. No big deal, we will be back another time.

    Report
34. K

    Kate

    1 review

    3.0

    1 review

    Dined on December 18, 2022

    overall3food3service3ambience4

    It was our first time dining here and we have no plans to return. I was given the impression that the restaurant was understaffed as we sat at the bar for about 20 minutes with dirty dishes in front of us from the previous guests and no offer of menus or water from the bartender. When we were seated late for our reservation, the server apologized twice for the wait on drinks we ordered from the bar. The food was good enough to eat, but nowhere near the quality one would expect given the prices.

    Report
35. OT

    OpenTable Diner

    1 review

    1.0

    1 review

    Dined on December 17, 2022

    overall1food1service1ambience4

    Food overcooked. Terrible. Bill was wrong. Waiter not friendly.

    Report
36. t

    terril

    Portland

    9 reviews

    5.0

    9 reviews

    Dined on December 15, 2022

    overall5food5service5ambience5

    We were celebrating our daughter’s birthday and we know we will always have a great experience! Last night was no exception- our server was awesome and we had a situation with a meal but they took care of it promptly! I’m always impressed!!

    Report
37. L

    Larc55

    Chicago

    1 review

    4.0

    1 review

    Dined on December 11, 2022

    overall4food5service4ambience5

    It was a great experience overall and food was awesome and great portions for the price. Server was amazing as well, but seems like they might have needed more help considering how crowded the place.

    Report
38. OT

    OpenTable Diner

    Columbus

    3 reviews

    2.0

    3 reviews

    Dined on December 8, 2022

    overall2food4service1ambience2

    Service slow and sporadic .Had to Ask for water 2 times. Table not cleared . It wasn’t that crowded so we felt the server could have been more attentive. Maybe more training ?

    Report
39. S

    Susanf

    Columbus

    2 reviews

    5.0

    2 reviews

    Dined on December 7, 2022

    overall5food5service5ambience4

    Excellent food and service

    Report
40. OT

    OpenTable Diner

    Columbus

    4 reviews

    4.0

    4 reviews

    Dined on December 4, 2022

    overall4food5service5ambience5

    Everything we ate was delicious! We had a 7pm reservation, but they did not seat us until 7:15, and the wedge salad ran out so they just used regular romaine with all their wedge ingredients, but other than that an excellent experience. We had the sausage arrabiatta and the penne a la vodka. Both were delightful. The bread was warm and delicious, and the bottle of montepulciano d’abruzzo was great. Service was excellent and noise was low to moderate, even with the Big 10 championship game. We will be coming back for sure!

    Report