Normally a great experience however tonight not so much. Our server had a 10 top,6 top5 top and three 2 tops all at once he did not have a fighting chance. I understand your are short staffed, however you just cannot seat every table at once in one section

Brio is great for a date night. Great atmosphere and really good food at decent prices. This experience was less so this time due to service. I take into consideration maybe the server was new, overwhelmed, etc.; however, the server gave great attention to the 2 tables near us. The server actually forgot if he took out order and came over to ask us - by then we decided to skip the appetizer and just do an add on salad. Funny thing, the server was so rushed he never even asked if we wanted to add a salad so we just skipped that too. Our meals arrived soon after and I asked for grated cheese and water refills which were not done. After awhile he came to check on us and realized he never brought water or cheese.

Everything was good except for the fact they do not have tap beers and my husband and I enjoy them.

Food was wonderful as usual. Service, however, was lacking due to being short staffed. I had to get my own refills and the chef brought our entrees to the table.

Menu seems a bit simplified since COVID but that makes sense. I miss the Romano crusted chicken salad. Also miss the insalada de la casa. Service was very good.

Pretty bad! understaffed. Slow forgetful service. Check was wrong. Food was descent at best.

Dined in on a Saturday night. Food was great and dining room very nice. Service was friendly but slow and the noise level was very loud. Would still go back but probably during the week when it’s quieter.

Need to support our local restaurants so they stay in business. Food was excellent. We all just have to be patient due to staffing shortages but will definitely return

We're huge fans of Brio, but this was our first trip to the location at Polaris, I was surprised when we arrived that the restaurant was mostly empty since the other locations I've been to have always been very busy. We were promptly seated and the waiter appeared but then disappeared. He came back about 20 mins later to take our drink order and we requested the bread that's always on the table at other locations and he said he'd bring it but then he disappeared for another 20 mins. Long story short I think he was either trying to socially distance himself from his tables or was working remotely from the smoke break location. Lunch in an empty restaurant took over 2 hours and we had to go find another server to get drinks, or to get ours to bring the bill so we could pay the check. We asked for quicker service when we sat down because one of our group had to go to another event. I'm not normally one to complain but there should be a little bit of service if I'm paying $150 for lunch. We'll be sticking to the Easton location from now on.

Restraurant week- but you have to ask for the menu.
Seated promptly but otherwise forever wait for everything.

The food was excellent as always. The service was lacking after the orders were taken. Delivery time was good. But ten minutes later we had to go looking for a server to provide grated cheese and additional bread. It was not crowded so better attention needs to be paid.

Great. We went there for our anniversary and the service was great and food was wonderful. Server very polite.

Wonderful service and food. huge portions so you definitely get value for your dollar

Three people dining. Waiter and service was terrible. Did not offer to bring more bread but just took the basket. Asked if we were done with the appetizer with some left on the plate. Brought one of our dinners out first. It was at least 10 minutes later until anyone went by our table when our waiter finally came up and asked “is there anything else I can get for you guys?” I then had to tell him that the other two of us would like our dinners so that he could get that. No apology was offered. No acknowledgment of a mistake made or any urgency to remedy the issue. He casually went back and brought our meals a couple of minutes later. It was very obvious the food had been sitting under a heat lamp for a long time. Good was dried and hard and plates very hot. I had ordered a meal that I have eaten there before which is my favorite so I know how it is supposed to taste. Took quite awhile to bring our bill which was a plain receipt laid loosely on the table. The most attentive our waiter was was when he kept watching for me to get my card out to pay. He took it quickly and brought back the one for me to sign with still not one mention of how long we waited. I brought this all to his attention after which he proceeded to make excuses for the poor service. I again told him that doesn’t excuse him not acknowledging it or apologizing. He then finally said he was sorry. For spending $100 on dinner for three people (with no alcoholic beverages) I would expect better service than this.
Additionally, our booth was near the bar where they decided to fill up their ice machine during our dinner for at least 5-7 minutes which was extremely loud.

Sangria was tasty and the salads and entrees were good.

No patio table available upon arrival. Wanted to seat us inside. Waited additional 15 min for patio.

The food was terrible! I didn’t even eat mine and the waitress did nothing to try and make it right.

Good time with a great atmosphere and round booth for two was roomy and comfortable we loved it!

So nice to be back at Brio! We had dinner on the patio, which was wonderful.

1st time out in a long time.

70th birthday lunch

Very understaffed and service was not great.

it was great father’s day lunch

The service was terrible, which impacted the overall review. We reserved 5 people, and when 1 patron got back from bathroom, server stated she didn't know there was 5 and only brought plates/utensils for 4. Then it took another 2 times of seeing the server for her to bring straws. Then she failed to ask late patron if she wanted an appetizer. Server was also not timely when refilling drinks or asking us if anything was needed. Food came, salad was wrong. Server tried to argue and say we didn't specify, but I know I did. Checks came... she forgot one. Server came back with incorrect change and NEVER RETURNED WITH CORRECT CHANGE. We witnessed server making drinks for different table when we were still waiting for change. We asked to speak with management because it seemed because it was a cash sale, the server wanted to keep change as tip without giving us the chance to tip her. Also, she was trying to force us to take our leftovers, stating "you don't know anyone that would want it?" Like I've already told you no... overall, I should have spent my money somewhere else. ESPECIALLY ON FATHERS DAY.

The food was ok, not exceptional. The service was slow… it seemed they didn’t have enough staff and they were a bit disorganized. Our waitress really tried, but I think she had too many tables.

We waited forever to get service and then once we got service it took forever to get our drinks - over a half hour. I dined with friends who used to work in the industry and they were really disappointed in the overall service. Half of us never got waters!

The food took a really long time and there was hardly anyone in the restaurant, so I’m not sure what the hold up was. We were also always waiting to get drink refills. Just disappointed overall.

Wonderful service. Waiter was knowledgeable and friendly. Delicious meal- Loved the ravioli.

We usually have a good experience at Brio but unfortunately this was not one of them. There were very long delays the entire visit. Some people around us left. We were told it was due to a new computer system. I can appreciate that but the waitress rarely stopped by. The first thing we did was order a couple glasses of wine. After 30 minutes someone from our table walked to the bar and the bartender handed the wine right over. We had to stop a different waiter to ask for help and he was great. The long waits and poor service put everybody in a bad mood at the birthday dinner.

Very good server

Great place to eat great food and create great memories

I took my granddaughter and
grandson for his birthday lunch. Brio is a favorite of his.
Great time!

We enjoyed our early dinner at Brio. There was NO WAIT by using Open Table. Our drinks were tasty and the meal was served quickly.

The food is delicious and the atmosphere was nice. The greeter and the manager were very kind and easy to talk with.

They did not have paper menus--had to order from an ipad which they brought to the table. Entree arrived after 1 st. bite of salad--was cold by the time we ate it. After dinner coffee was cold too. Server repeatedly tried to sell us more food but was constantly absent when we needed attention. Had to wait 20 minutes for paying bill after we give her our credit cards.. Open Table coupon for $10.00 was not accepted but manager comped us $10.00. We have dinned there for many years and this was unusually bad experience. Copped salad was excellent as usual- cold salad on a cold, cold plate!

Girls night out. Service was poor. Server kept forgetting things drinks, bread. Then brought out an entree before we even got our drinks the server acted like it was the kitchens
Fault and then 15 minutes later brought it back out with the rest of the entrees cold and was then put out when we sent it back. Never an apology.

Very disappointing prep of food and service was incredibly slow. Additionally, we have significant nut allergies and have always noted them and communicated them —- the server and staff were not helpful and nobody seemed to understand how the food was prepped

Took 10 minutes for server to greet us. Took another 10 to get water. Ordered the food when the appetizers were served. Took 30 minutes to get our food - pasta dishes and 1 steak. One of us ordered the shrimp and lobster fettucini. While the sauce was very good, had difficulty finding any lobster. Overall, not the best experience we've had at a Brio.

Food excellent, service very slow only because you could tell they did not have enough staff on hand. We understand that restaurants are suffering now that they can be at capacity and cannot find enough staff. Our server was great, just had too much on her plate. Will always choose to come back, never a disappointing meal.

I wasn't impressed with the overall ambience and cleanliness of this Brio. Bathrooms were dirty. Our service was horrible. Kept having to wave down the waitress to even take our orders let alone getting refills. Will not eat here again. Will go to Easton Brio.

Terrible experience. Our salads were bland, the lettuce looked like it was chopped a week prior. I had the chicken Marsala, I think they used the brown Heinz gravy as the Marsala sauce, and instant potatoes. The chicken tasted like their grill (I love a good char, this was something else). My wife had pasta pomodoro, it was the best thing we had by far, but was still mediocre. We used to really like Brio, but I believe the changes made as a result of increased expense pressure and lost revenue have gone too far.