Brio Italian Grille - Beaver Creek - The Green

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1. OT

   OpenTable Diner

   Nashville

   1 review

   4.0

   1 review

   Dined 6 days ago

   overall4food4service4ambience4

   Alex did a great job on service recovery with some 86 issues. I was ready to leave but he talked me into staying and we had a pleasant experience despite the issues

   Brio Italian Grille - Beaver Creek - The GreenResponded 4 days agoWe aim to provide a great customer experience so we're overjoyed to hear that is being exemplified by Alex. We look forward to serving you again.

   Report
2. DS

   DaleS

   Cincinnati

   1 review

   4.0

   1 review

   Dined 6 days ago

   overall4food4service5ambience4

   Server Alex was great. The kitchen was slow getting our dinners out - chef apologized! Overall, experience was good, food was good, time not pressured with good friends.

   Brio Italian Grille - Beaver Creek - The GreenResponded 4 days agoWe aim to provide a great customer experience so we're overjoyed to hear that is being exemplified by Alex. We look forward to serving you again.

   Report
3. MG

   MarianG

   Cincinnati

   1 review

   5.0

   1 review

   Dined on January 30, 2023

   overall5food5service5ambience5

   We were very pleased with our visit. Food was excellent as was the service.

   Brio Italian Grille - Beaver Creek - The GreenResponded 4 days agoThank you for that glowing review. We pride ourselves in providing excellent food & service to our guests and we're happy to see that reflected in your experience with us. We'll see you again soon.

   Report
4. PP

   PhlP

   1 review

   3.0

   1 review

   Dined on January 29, 2023

   overall3food2service2ambience3

   We visited on a Sunday afternoon at 1:00. We made a reservation in advance and even though Brio was not busy, we still had to wait while they prepared a table. The food tasted ok, but was way over priced. $17 for a bowl of spaghetti with plain sauce/$19 for a plate of rigatoni and $7 more if you wanted a side salad. Fountain drinks were $4. The atmosphere was nice and where our table was situated, it was quiet and we could talk with normal voices. When the bill/check came, it was in a tattered plastic device. Overall, our bill came to more than $160 for 5 adults and 2 children. We had no salads or appetizers and no alcoholic beverages. Brio portends to be a top end restaurant and the atmosphere probably is; however, the price and quality of the food left something to be desired.

   Brio Italian Grille - Beaver Creek - The GreenResponded 4 days agoWe appreciate your feedback and thank you for bringing these opportunities for improvement to our attention. We will undoubtedly pass your feedback to the management team

   Report
5. K

   Kamille

   1 review

   5.0

   1 review

   Dined on January 28, 2023

   overall5food5service5ambience5

   Went on a “first date” with my boyfriend and we had a great experience. Our waiter’s name was Andrew and he gave us the upmost best service. We were able to create our pasta, and when the wine was too sweet, he allowed me to taste different kinds until we found the right one. Definitely recommend.

   Brio Italian Grille - Beaver Creek - The GreenResponded on January 29, 2023We love to hear how much you enjoyed dining with us at Brio Italian Grille. We look forward to welcoming you back again soon!

   Report
6. RA

   RonaldA

   Cincinnati

   16 reviews

   vip
   1.0

   16 reviews

   Dined on January 25, 2023

   overall1food2service1ambience1

   The quality and commitment to great service has fallen off in the past few years, I've noticed. Probably won't be visiting this particular location anymore.

   Brio Italian Grille - Beaver Creek - The GreenResponded on January 29, 2023We are very sorry about your experience and appreciate your feedback. If you would be willing to further discuss your experience, please reach out to us at brioitalian.c om/contact to provide your contact information and include the details of your experience. Upon receipt of your contact information, a member of our team will reach out to you directly.

   Report
7. T

   Terr

   1 review

   2.0

   1 review

   Dined on January 21, 2023

   overall2food2service1ambience4

   Terrible service. Manager was rude at check in talking to staff right in front of my party of 6, stating that they were super busy and “we just need to get through 7:30 and we will be fine.” No glasses for drinks. We got brought styrofoam cups with lids just like children…and we had nothing but adults at the table. Service was very slow. Prices are very high for the portions we received.

   Brio Italian Grille - Beaver Creek - The GreenResponded on January 29, 2023We are very sorry about your experience and appreciate your feedback. If you would be willing to further discuss your experience, please reach out to us at brioitalian.c om/contact to provide your contact information and include the details of your experience. Upon receipt of your contact information, a member of our team will reach out to you directly.

   Report
8. OT

   OpenTable Diner

   Cincinnati

   3 reviews

   4.0

   3 reviews

   Dined on January 21, 2023

   overall4food5service5ambience4

   Food was its typical good quality; service was excellent. Ambiance was good; a surprisingly large crowd there (people are getting out again), so it was a bit loud. Still, overall it was a pleasant dinner experience.

   Brio Italian Grille - Beaver Creek - The GreenResponded on January 29, 2023Thank you for your kind words! We hope to see you again soon!

   Report
9. KS

   KevinS

   1 review

   4.0

   1 review

   Dined on January 14, 2023

   overall4food5service4ambience5

   The restaurant itself is very nice and the waiters and waitresses very courteous our only issue was it took over 30 minutes to get her appetizers and it was an hour and 20 minutes until our food was delivered although the food was very good I feel the prices are a bit high for the quantity of what you get

   Report
10. HT

    HeatherT

    Columbus

    2 reviews

    5.0

    2 reviews

    Dined on January 9, 2023

    overall5food5service5ambience5

    Great service, delicious food

    Brio Italian Grille - Beaver Creek - The GreenResponded 4 days agoThank you for that glowing review. We pride ourselves in providing excellent food & service to our guests and we're happy to see that reflected in your experience with us. We'll see you again soon.

    Report
11. JK

    JamesK

    Cincinnati

    1 review

    2.0

    1 review

    Dined on January 7, 2023

    overall2food3service1ambience4

    We had to wait for everything. The waiter had too many tables to take care of. At least he told us up front what was happening. In these days, it is understandable.

    Report
12. DA

    DeAnnG

    Cincinnati

    1 review

    4.0

    1 review

    Dined on January 1, 2023

    overall4food2service4ambience5

    The service was just ok. Although they were not busy, we had to remind our server to bring a salad, refill waters, and more bread. She was very nice and got the items right away. The main issue was the lasagna. There was was a plastic wrapping inside the meal. My son didn’t want to bring it up while we were there because he works at a restaurant and didn’t want to cause any issues. The drinks we had were fantastic, as always. Although we really enjoy the chain as a whole, I’m not sure if I would recommend this Brio.

    Brio Italian Grille - Beaver Creek - The GreenResponded on January 6, 2023We are sorry to hear you had such an unsatisfactory experience. If you would be willing to further discuss your experience, please reach out to us at brioitalian.co m/contact to provide your contact information and include the details of your experience. Upon receipt of your contact information, a member of our team will reach out to you directly.

    Report
13. t

    tebj

    Cincinnati

    10 reviews

    4.0

    10 reviews

    Dined on December 31, 2022

    overall4food4service4ambience2

    Service was a bit slow, but the food was good and our waitress was great! Noise level was horrible; could not carry on a normal conversation.

    Brio Italian Grille - Beaver Creek - The GreenResponded on January 6, 2023We appreciate your feedback and thank you for bringing these opportunities for improvement to our attention. We will undoubtedly pass your feedback to the management team

    Report
14. OT

    OpenTable Diner

    1 review

    3.0

    1 review

    Dined on December 31, 2022

    overall3food2service5ambience5

    Our server was outstanding. The Pasta Brio was served luke warm with ice cold chicken. Very little chicken. Server had it rewarmed. Took about 40 min to get an entre- thats all we ordered. Had to wait so long for grated parmesan cheese for our meals & dipping oil. Server was great.

    Brio Italian Grille - Beaver Creek - The GreenResponded on January 6, 2023We apologize your meal was not up to our usual standards. If you would be willing to further discuss your experience, please reach out to us at brioitalian.co m/contact to provide your contact information and include the details of your experience. Upon receipt of your contact information, a member of our team will reach out to you directly.

    Report
15. OT

    OpenTable Diner

    New Orleans

    11 reviews

    vip
    4.0

    11 reviews

    Dined on December 31, 2022

    overall4food4service4ambience4

    Good that’s it!

    Brio Italian Grille - Beaver Creek - The GreenResponded on January 6, 2023We love to hear how much you enjoyed dining with us at Brio Italian Grille. We look forward to welcoming you back again soon!

    Report
16. RG

    RonG

    Cincinnati

    21 reviews

    vip
    3.0

    21 reviews

    Dined on December 29, 2022

    overall3food3service3ambience4

    Average food and very slow service. Probably not enough cooks in kitchen while restaurant being full. Will not go back.

    Brio Italian Grille - Beaver Creek - The GreenResponded on January 6, 2023We are very sorry about your experience. We appreciate your feedback and thank you for bringing these opportunities to improve to our attention. We will undoubtedly pass your feedback to the management team.

    Report
17. JM

    JohnM

    Columbus

    1 review

    3.0

    1 review

    Dined on December 24, 2022

    overall3food4service4ambience1

    Styrofoam cups because glass wasn’t available. No bread plates. Bread after salad. Seated near door in below zero weather. 7 teenagers at hostess stand talking and on their phones while dirty tables sat.

    Brio Italian Grille - Beaver Creek - The GreenResponded on January 6, 2023We are very sorry about your experience. We appreciate your feedback and thank you for bringing these opportunities to improve to our attention. We will undoubtedly pass your feedback to the management team.

    Report
18. OT

    OpenTable Diner

    Cincinnati

    1 review

    2.0

    1 review

    Dined on December 15, 2022

    overall2food2service1ambience3

    Too expensive for the amount of food you get. The service was really slow taking almost 30 min for drinks and over an hour for food. Would not return… there are other places in town much better than this and with better pricing for what you get.

    Report
19. TL

    TomL

    Columbus

    81 reviews

    vip
    3.0

    81 reviews

    Dined on December 11, 2022

    overall3food3service5ambience3

    The food was fine, but they seated us in the middle of the freeway.. it made it hard to enjoy the food, or talk to the person at my table. Do not see me going back anytime soon.

    Report
20. FC

    FranC

    Columbus

    7 reviews

    vip
    5.0

    7 reviews

    Dined on December 10, 2022

    overall5food5service5ambience5

    Fun afternoon great food and service!

    Report
21. j

    julies

    1 review

    5.0

    1 review

    Dined on December 10, 2022

    overall5food4service5ambience5

    We were a party of 8 celebrating a graduation. The waitress quickly took drink orders as each person arrived and checked on the table regularly. Nice place to be able to talk to others without have to scream in order to hear each other. Appetizers and main meals were wonderful.

    Report
22. M

    Mare

    Cincinnati

    28 reviews

    4.0

    28 reviews

    Dined on December 3, 2022

    overall4food3service5ambience3

    We booked on Open Table for a family dinner after a concert. Unfortunately getting out of the parking lot at the concert venue in Dayton was challenging. I called Brio before our scheduled reservation for 8 @ 6:15 to explain the situation and requested to change it for 15-30 minutes later. We also had to downsize our party to 6 due to Covid. The female hostess that answered the phone was curt and rude making it difficult to change the reservation. It was as if it had never happened before. She finally agreed to make it for 6:45. We arrived before the new time and were seated in an overflow area in the front at a huge table for at least 12. Another reason I downgraded the ambiance. Our server Sean saved the day which changed my impression of the experience at this point. Despite the fact he seemed rushed, but didn't rush us, he was very pleasant, attentive, knowledgable and efficient. Our drinks, appetizers and salads were served in nice intervals as well as our entrees and dessert. We had time to eat and enjoy our family time. In general, the food was good but not the same as I've had in the past, which is why I gave the food a good but value a fair.

    Report
23. JH

    JillH

    Columbus

    36 reviews

    vip
    5.0

    36 reviews

    Dined on December 3, 2022

    overall5food5service4ambience5

    Great meal and wine too. Salmon was terrific and lamb chops were delicious.

    Report
24. OT

    OpenTable Diner

    1 review

    4.0

    1 review

    Dined on December 3, 2022

    overall4food5service4ambience5

    15 minute wait despite reservation. Service was otherwise excellent. Our waitress was funny and very prompt, I wish I remembered her name to give her kudos. Food was fantastic.

    Report
25. K

    Kristin

    Cincinnati

    5 reviews

    5.0

    5 reviews

    Dined on December 2, 2022

    overall5food5service5ambience5

    sat right away, great server, great food. loved the vibe in the restaurant. highly recommend!

    Report
26. DR

    DRMFN

    Cincinnati

    52 reviews

    vip
    3.0

    52 reviews

    Dined on November 27, 2022

    overall3food3service2ambience3

    Usually have an enjoyable meal at this restaurant but unfortunateLy my dish was missing the pepper promised in its official name (clearly a kitchen miss) and our server seemed like a newly minted server and was overwhelmed. Obviously not adequately trained. He seemed like a very nice person and with experience should be fine .

    Report
27. MM

    MarkM

    Cincinnati

    2 reviews

    vip
    5.0

    2 reviews

    Dined on November 26, 2022

    overall5food5service5ambience5

    The food was excellent.

    Report
28. P

    Peachy

    Columbus

    2 reviews

    3.0

    2 reviews

    Dined on November 25, 2022

    overall3food5service1ambience3

    The hostess desk people were not very accommodating for our request for a booth when they were all open and available. No reasons were given. They were not friendly either while taking us to our table sitting us in the middle of crowded area.

    Report
29. OT

    OpenTable Diner

    Columbus

    3 reviews

    5.0

    3 reviews

    Dined on November 24, 2022

    overall5food3service5ambience4

    Thanksgiving day dinner was a relaxing experience. Nice space, service timing was good and the food was delicious.

    Report
30. OT

    OpenTable Diner

    Cincinnati

    12 reviews

    vip
    4.0

    12 reviews

    Dined on November 23, 2022

    overall4food4service4ambience4

    Nice family dinner on Thanksgiving Eve. Good food & service….

    Report
31. OT

    OpenTable Diner

    1 review

    1.0

    1 review

    Dined on November 18, 2022

    overall1food1service5ambience2

    Spaghetti pomodora was $15+ and was just a small serving of spaghetti with basil sprinkled over the top. 👎🏻 The creamy Gorgonzola pasta dish was completely one not, gluey texture with not sun dried tomatoes. Very disappointing. 👎🏻 on the upside, our waiter was nice.

    Brio Italian Grille - Beaver Creek - The GreenResponded on November 20, 2022If you would be willing to further discuss your experience, please reach out to us at brioitalian.co m/contact to provide your contact information and include the details of your experience. Upon receipt of your contact information, a member of our team will reach out to you directly.

    Report
32. OT

    OpenTable Diner

    Cincinnati

    8 reviews

    2.0

    8 reviews

    Dined on November 18, 2022

    overall2food5service2ambience2

    Place is great for a date night or whenever you’re not in a rush.

    Brio Italian Grille - Beaver Creek - The GreenResponded on November 20, 2022If you would be willing to further discuss your experience, please reach out to us at brioitalian.co m/contact to provide your contact information and include the details of your experience. Upon receipt of your contact information, a member of our team will reach out to you directly.

    Report
33. OT

    OpenTable Diner

    Columbus

    3 reviews

    5.0

    3 reviews

    Dined on November 5, 2022

    overall5food5service4ambience4

    Food and wine were fabulous. Server was great but I think she was stretched too thin!

    Report
34. WW

    WilliamW

    Cincinnati

    1 review

    5.0

    1 review

    Dined on October 30, 2022

    overall5food5service5ambience5

    We were immediately escorted to a comfortable booth which afforded comfort and privacy. We were offered drinks and appetizers right away. Our dinner order was placed quickly but we were not rushed. Salads came on cold plates which is a plus. Our dinners were much enjoyed. Entrees are pricey but the food delicious.

    Report
35. m

    melissah

    Cincinnati

    1 review

    2.0

    1 review

    Dined on October 30, 2022

    overall2food2service3ambience1

    The item I ordered was not available, and didn't have many offerings for vegetarians.

    Report
36. b

    baxter

    Cincinnati

    54 reviews

    5.0

    54 reviews

    Dined on October 19, 2022

    overall5food5service5ambience5

    THe food was very good as usual and since the coffee maker was broken they offered a free dessert asw a compensatio-a very nice gesture that will bring us back.

    Report
37. AB

    AndrewB

    Cleveland

    14 reviews

    5.0

    14 reviews

    Dined on October 15, 2022

    overall5food5service5ambience5

    My friend and I had a great time, although when we first walked in, we did not have a reservation and they said the wait would be an hour. So I jumped on Open Table and made a reservation for 10min from then. The host and manager weren’t exactly friendly when we walked back in with a reservation, but they seated us at the bar. From there, everything was great.

    Report
38. OT

    OpenTable Diner

    Tampa

    5 reviews

    3.0

    5 reviews

    Dined on October 15, 2022

    overall3food4service3ambience5

    When we arrived it was incredibly busy. The waitress was very friendly and attentive. It took us a very long time to get our dinner. My son‘s pasta it was very watery like it wasn’t trained properly. The rest of the food was delicious.

    Report
39. t

    terryo

    1 review

    2.0

    1 review

    Dined on September 30, 2022

    overall2food2service2ambience2

    Overbooked, understaffed. 2 plus hours from seating to end of the meal.

    Report
40. SP

    StaceyP

    Cincinnati

    3 reviews

    2.0

    3 reviews

    Dined on September 30, 2022

    overall2food4service1ambience1

    Waited 20 minutes after our reservation time to be sat. Waited another 10 minutes to be greeted at the table. Our server took our drink orders and the drinks took 25 minutes to get to the table. We ordered appetizers, salads, and entrees, and asked for bread. The bread finally got to our table an hour after we were sat. Another 20 minutes later we finally got our appetizers. Our drinks were all empty, and we finished our appetizers, still no salads. Our server was nowhere to be seen. We flagged down another server named Maddie and asked her to speak to a manager. Maddie then offered to help us. She went and found our salads and got us more drinks. She was very sweet and helpful. The manager was kind and apologetic and put a rush on our entrees. She greatly discounted our bill and offered us dessert. But at that point we just wanted to leave. Our reservation was for 7:30. By the time we finally got our entrees it was 9:30. We didn’t get our checks/boxes/ credit cards back and leave the restaurant until 10:15! We had a child with us that should have been in bed by then! All in all, the food was good when we finally got it.. the manager was helpful and tried her best to rectify the situation, but this was just not a good experience. We understand that eating out on a Friday night you should expect a restaurant to be busy. In fact, my husband was a server at Bravo! for many years. However, what we experienced was not acceptable.

    Report