Brick and Mortar

Reseñas de Brick and Mortar de comensales del restaurante. Basadas en valoraciones recientes.

1. AS

   AustinS

   Cincinnati2 reseñas

   1.0

   Comieron en 29 de febrero de 2020

   1. Global 1
   2. Comida 2
   3. Servicio 2
   4. Ambiente 2

   Took 15 minutes to receive our drinks when the restaurant wasn’t very busy. Drinks were just ok. Service was poor as the only times we saw our waitress were when we ordered and food and drinks. Chicken sandwich was wayyy over done. Will not be back.
   

   ¿Te fue útil?

2. OT

   Comensal de OpenTable VIP

   Cincinnati73 reseñas

   2.0

   Comieron en 29 de febrero de 2020

   1. Global 2
   2. Comida 2
   3. Servicio 1
   4. Ambiente 3

   We had a rez for 6:30. There was no host so the bartender yelled over our table would be ready in a minute. While she poured us a wine, another couple was seated in our booth. We then had to eat at the bar. Boo. We both had burgers and they were dry, overcooked and lacked flavor. Since we were right next to the kitchen entrance (yay) we saw they sold a LOT of burgers. I think they just cranked out 50 before rush and sent them out. We waited a half an hour for the burgers... But the entire staff (except one guy) had time to do shots of tequila behind the bar. Not very classy for the Cincinnatian.
   

   Brick and MortarSe respondió el 3 de marzo de 2020

   Thank you for the feedback regarding your recent visit. We sincerely apologize for the service and quality disappointments you experienced. You have made us aware of a serious concern that we are investigating further. Unfortunately, our cameras don't cover the entire bar so we aren't able to see staff pouring themselves drinks. If you are able to contact Director of Operations, Andy Hussein, to assist with the investigation, we would greatly appreciate it. Andy can be reached at (407) 924-7739.
   

   ¿Te fue útil?

3. AB

   ArturoB

   Nueva York14 reseñas

   1.0

   Comieron en 21 de febrero de 2020

   1. Global 1
   2. Comida 2
   3. Servicio 2
   4. Ambiente 2

   Service was poor. Not sure if she was new but lots of opportunity. Drinks were wrong.
   

   Brick and MortarSe respondió el 27 de febrero de 2020

   Thank you for the feedback, Arturo. We will address your concerns with the staff and continue to work on providing our diners a great experience.
   

   ¿Te fue útil?

4. BK

   BeverlyK

   Cincinnati5 reseñas

   2.0

   Comieron en 18 de febrero de 2020

   1. Global 2
   2. Comida 4
   3. Servicio 2
   4. Ambiente 1

   Although we thought the food was good, it didn’t make up for the fact that it took 1 hour to arrive at our table . There was only one other table of guests , so no excuse! Our server was more than apologetic and asked the manager to compensate us but we never saw the manager. I think the Restuarant has potential but it has a long way to go with customer service !
   

   Brick and MortarSe respondió el 27 de febrero de 2020

   Thank you for the feedback, Beverly. We sincerely apologize for the slow service you experienced during your recent visit. We will use your comments to work with our team on providing better customer service moving forward. We do hope you give us a second chance in the future.
   

   ¿Te fue útil?

5. CB

   CharleneB VIP

   Cincinnati6 reseñas

   2.0

   Comieron en 15 de febrero de 2020

   1. Global 2
   2. Comida 4
   3. Servicio 1
   4. Ambiente 3

   I really wanted to like this. The food is pretty good but the service isn’t there. The staff is really nice but you can tell they are trying to learn how to run a restaurant. It took a whole to get menus, order our food, and then half the food came out 15 minutes after the other half. They really need to train their staff to be effective. Also the restaurant needs to pick a theme. Is it fancy is it sports? TVs too close to table.
   

   Brick and MortarSe respondió el 19 de febrero de 2020

   Charlene, Thank you for taking the time to review your recent experience at out Brick & Motor restaurant. Please accept my sincere apology as we pride ourselves on delivering a memorable experience during your dinning, however, we have unfortunately fallen short of our goal during your recent visit. I will work with our serving team to ensure they are retrained on how to deliver memorable services.
   

   ¿Te fue útil?

6. OT

   Comensal de OpenTable

   Cincinnati2 reseñas

   1.0

   Comieron en 15 de febrero de 2020

   1. Global 1
   2. Comida 4
   3. Servicio 1
   4. Ambiente 3

   Terrible service. Food was good but I wouldn’t go back.
   

   Brick and MortarSe respondió el 19 de febrero de 2020

   Thank you for taking the time to review your recent experience at out Brick & Motor restaurant. I sincerely apologize your experience was less than expected and would like to get some more information from you in regards to your experience.
   

   ¿Te fue útil?

7. W

   Walnutgoat

   Cincinnati15 reseñas

   1.0

   Comieron en 15 de febrero de 2020

   1. Global 1
   2. Comida 2
   3. Servicio 1
   4. Ambiente 1

   To call the service poor is an understatement. Started to think that this place was self serve. Got up and asked four times to have our waitress sent to our table — and nothing. Do not waste your time or money. Many other options available in the area.
   

   Brick and MortarSe respondió el 19 de febrero de 2020

   Walnutgoat, Thank you for taking the time to review your recent experience at out Brick & Motor restaurant. Please accept my sincere apology as we pride ourselves on delivering a memorable experience during your dinning, however, we have unfortunately fallen short of our goal during your recent visit. I will work with our team to ensure they are retrained on how to deliver memorable services.
   

   ¿Te fue útil?

8. L

   Lashay

   Atlanta2 reseñas

   3.0

   Comieron en 15 de febrero de 2020

   1. Global 3
   2. Comida 2
   3. Servicio 2
   4. Ambiente 3

   I invited my friends there for girls night because it looked like a beautiful restaurant with great food. I’m a vegitarian and the one thing I could eat ... they didn’t have any more of. The Veggie pasta they created cans out incorrect but I tried to eat it anyway and it just wasn’t good. The waitress was accommodating but seemed overworked so it kind of took away from the experience. There also was a breeze anywhere you sat every time the door open. And it’s winter! Therefore, it was cold!! Overall I wouldn’t go again.
   

   Brick and MortarSe respondió el 27 de febrero de 2020

   Thank you for the feedback, Kaneisha. We sincerely apologize for your recent experience. We will work with the kitchen to provide more vegetarian options. We do hope you give us a second chance in the future.
   

   ¿Te fue útil?

9. J

   Jill VIP

   Cincinnati12 reseñas

   4.0

   Comieron en 9 de febrero de 2020

   1. Global 4
   2. Comida 4
   3. Servicio 4
   4. Ambiente 4

   This was an enjoyable night out. We were suspect at first because the restaurant was empty on a Saturday night. Food and service were both very good.
   

   Brick and MortarSe respondió el 14 de febrero de 2020

   Thank you for the great review! We look forward to welcoming you back soon.
   

   A 1 persona le resultó útil

10. AR

    AmyR

    Greensboro9 reseñas

    1.0

    Comieron en 8 de febrero de 2020

    1. Global 1
    2. Comida 2
    3. Servicio 1
    4. Ambiente 3

    Terrible service .. pathetic food quality
    

    Brick and MortarSe respondió el 14 de febrero de 2020

    We sincerely apologize that your experience didn't meet your or our expectations.
    

    A 1 persona le resultó útil