Brauhaus Stüsser

Reseñas de Brauhaus Stüsser de comensales del restaurante. Basadas en valoraciones recientes.

1. OT

   Comensal de OpenTable

   Columbus3 reseñas

   5.0

   Comieron en 9 de marzo de 2020

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 4

   Amazing dinner with a client and colleagues. The food and service were perfect.
   

   ¿Te fue útil?

2. OT

   Comensal de OpenTable

   Canberra5 reseñas

   1.0

   Comieron en 13 de diciembre de 2019

   1. Global 1
   2. Comida 1
   3. Servicio 1
   4. Ambiente 1

   This place needs to improve how it uses the OpenTable booking system and how it handles overbookings/ double bookings. We had seen good reviews for this restaurant and booked a table for two for dinner at 8:30pm on 13 December, several hours prior to our arrival in Cologne. Our reservation was confirmed and when we arrived at the restaurant, we were relieved that we had reserved because it was very busy. Trying my best to interact with the locals, I used my limited German to introduce ourselves and state that we had a reservation. I immediately noticed there was a problem as the staff kept double checking their booking list (written on a flimsy single sheet of paper) and telling us to wait. Eventually one waitress with an iPad came to us and told us that the restaurant had overbooked for the evening and that there was no room for us. We said we’d be happy to wait for a table, but she refused and it became clear that the restaurant was not interested in serving us. The waitress attempted to blame OpenTable’s booking system even though it was clear they had made a mistake in the number of reservations they had accepted. We left and had to find a somewhere else to eat at 8:30pm on a Friday night. The whole experience was very poor and could have easily been resolved since we were happy to wait for a table to become free. So many restaurants in Germany and Europe require reservations, so what is the point of making a reservation if you just get turned away when the restaurant makes a mistake? It is very unprofessional. This restaurant needs to pay more attention to the number of reservations they receive and improve the way staff deal with mistakes. Staff should also have the courtesy to contact customers (using the OpenTable app) when they have overbooked so that people don’t travel expecting a reserved table and get refused on arrival. Terrible and would not recommend.
   

   A 1 persona le resultó útil

3. NM

   NestaM

   Berlín2 reseñas

   4.0

   Comieron en 7 de diciembre de 2019

   1. Global 4
   2. Comida 4
   3. Servicio 5
   4. Ambiente 3

   Tasty meal.... Good value... Would go again.. Was almost empty when we went so little atmosphere
   

   ¿Te fue útil?