Bourbon Jacks Bar and Grill in Phoenix is an urban country restaurant that provides down-home cooking in a modern setting. Guests come from all walks of life to enjoy the ribs, steaks and burgers that are perfectly paired with the 140 bourbons and whiskeys on the drink menu at Bourbon Jacks.
Bourbon Jacks serves brunch, lunch, happy hour and dinner, with menu items that include seafood, veggie sandwiches and more. Desserts are made fresh every day, so be sure to ask your server for the daily selection. Watch for the live music events that fill the restaurant with tons of energy and a great atmosphere for your next night out.
We had a reservation on a Saturday night. The restaurant was not very crowded. After waiting for 15 minutes for someone to serve us or even acknowledge that we had been seated, we moved to the bar thinking we would get better service. We sat at the bar another 15 minutes and no one waited on us. There were only 4 other people at the bar, however, there was no one working behind the bar at that time. It was 6:00 p.m. on a Saturday.
My family was looking for a place to eat on Christmas Day. We saw that Bourbon Jacks was open and taking reservations, this was around 7:45 it was close, so we made reservations for 8:30 PM. When we arrived there was a note saying they stopped serving food at 7:45. We proceeded to the hostess stand where the young lady said we could have drinks in the bar but they were serving no food. I said we made a reservation not more than 15 minutes ago and that we even received a confirmation. She told us that they stopped taking reservations and that was not possible. I showed her my confirmation email to no avail. I thought that it was poor customer service that they accepted the reservation then decided not to honor it.
This was a great opportunity to get a customer for a lifetime, a great tip for there servers and incredible word of mouth advertising. Instead they get nothing and I doubt that I will ever go there and tell everyone I know about the missed opportunity that they had. Sad.
I guess I'm getting my points but I really needed a meal!
Food was average. Ribs were dry. Mac & cheese was good but not great. Pulled pork sandwich was good. Beans not good. Our server was attentive and ran after us when we left car keys on the table. Live music in the bar sounded fine for those who like country music.
Our server was very friendly and helpful. The Mac and cheese is one of their specialties. It was great!
I think this could be a fun, great restaurant. However, the night we went, (first time) with guests, nobody seemed too impressed by the food we ordered. The ribs were not as tender as they should be. The tri-tip sandwich was good and tasty, but the meat was very, very tough and not very plentiful.
Our server was great and very prompt. We were seated in the restaurant, and music started playing in the bar and you could hear it, but it didn't interfer with our conversations.
If they can figure out how to improve their meat quality, this restaurant has potential to be a fun place to bring friends.
Thoughtfully prepared, great quality, good food at honest fair prices. Good no matter what time of day. Attentive service. Love, love the freshness and creativity of the salads- amazing burgers and excellent steaks!
Our server was good and food was real good
Sit on the side opposite of the bar for quiet dinner!
As the new spot in town with a great location, we were anxious to give Bourbon Jacks a try; unfortunately we were very disappointed. All the wait staff seemed to be so inexperienced. When asked a question...they simply replied" I don't know"- they did NOT seek out an answer to the question. Example: Is the Blackened Salmon Spicy? The answer given was: I don't like Seafood so I don't know! WRONG ANSWER! The B-Jack's starter salad was excellent but after that the entrees (Ribs and Blackened Salmon -(slightly spicy) were mediocre at best!
Our server did NOT return to the table to ask about our meal until it was time to clear our plates. The place was dark - with no consistency on the window blinds ( some -open, some closed, some up, some down). Decide what you want the ambience to be and then set it! The Live Bar Music was too loud for a 6:30 dinner reservation in the dining area. Overall - a FAIR rating - sadly we will NOT be returning or encouraging any of our friends to go either!
Brock, our server was most attentive meeting our needs, food was good for a casual meal. It's was nice having a local restaurant with live entertainment during the meal hour
Best pulled pork in N. Scottsdale. Be sure you try it.