Our dinner here was a disappointment. Our waitress was terrible. She barely checked on our table. She acted like she didn’t want to be there. The food was okay. Nice flavors but just not WOW. We had come here for lunch and had the oysters and LOVED it!
Maybe it would have been better if we had a different waitress.
Came all the way from Philly to try the oysters, absolutely amazing!
Terrific food, attentive service, generous drink pours. What’s not to like?
The pricing is great first of all for a Brennan family restaurant. The food is really good. The gumbo is one of the best in town. I had the bbq shrimp as well which was pretty good. The server was really nice and personable but didn’t know the menu and kept messing up the order. Overall, still a great visit.
Corey was outstanding he’s a true role model for great customer service. Very Very impressed.
Our servers Mitch and Kyle were awesome!!!! Kyle you rock! Love the charbroiled oysters with the crab meat and bourbon milk punch so much we came back the next day.
Delicious food. Super fresh seafood. Service was terrible- it took over 30 minutes to get our drinks. We had to ask 3 times for bread, then it finally came two minutes before our entrees did. Our water glasses never got refilled. They automatically went ahead and divided the bill (which was a nice thought), but everyone’s bill was totally wrong, so it ended up being more of a hassle. Overall it was a pretty good experience, since to food was sooo good, but for the price the service should have been much better.
It’s always fantastic! And the service is always superb!
The Oysters are great...both ways...grilled and raw!! The rest is good...just a tad better than average.
Although the bbq shrimp ordered was tasty, it took well over an hour from ordering for our entrees to come out. I know they were busy and had a private party or two upstairs, but for our party of 3, timing was rather disappointing. Husband ordered petit filets and said they lacked real flavor (even though he orders medium rare to maintain as much flavor as possible). Just a bit disappointing because we had heard great things prior to going. Maybe going at a less crowded time (maybe lunch) would be better.
Great food and LOTS of bourbon. However, it was SO LOUD you really could have a conversation. Sometimes that’s ok but for us, that was a shame.
Oysters were served after dinner arrived without an apology. The entrees came out fast although one was cold. They took it back and the fish came back rubbery, maybe from being microwaved. The rest of the food was average at best and not inexpensive.
Horrific experience from start to finish. I have been to the Bourbon House several times before and it was great, not sure what happened. We had a party of 6 and were seated at a table for 4 with two chairs squished on the ends. Everyone’s food was cold and disgusting, 4 of 6 were sent back. Service was slow and unprofessional. My bill was 115 and when the waiter came back with my card he had run it for 154 (gratuity was not included) and then refused to give any kind of evidence that he canceled the first transaction.
I brought my friends and family to this restaurant to show them a good time and was disappointed in every aspect. I will never go back.
The oysters were not shucked well, shell-y and dirty. Our entrees were served when only half the appetizers were served. Food was served before drinks were. Had two waiters who were hard to get a hold of and did not stop by the table often. Even getting the bill was a challenge. Maybe the bar would have been better for food and service.
My wife and had a good experience overall. The food was great and so was our drink/ dessert server. The drink server’s name was Kyle. Kyle did a great job checking in and making sure that we had everything that we needed. Our food server was the opposite though. She never came back to our table after dropping off our meal except to drop the check. She never checked to see if our meals were ok, or if we needed anything else.
Other than drunk bachelorettes it was a wonderful experience. Mitch and Jonathan were very attentive and helpful.
When making the reservation, I mentioned it was for my wife's birthday as it was a special one. No mention or recognition was made by anyone at the restaurant. It was very busy and as a result the service was fair to poor. We ordered soup which was good but the meal, LOUISIANA SEAFOOD SAMPLER, was sparse, dry and overcooked. I would have received a better seafood meal and value at the oyster house across the street.
They did an amazing job preparing our food the atmosphere was pleasant and quiet and the service was outstanding. They made my husband‘s birthday lunch extra special and solidified a wonderful memory for family.
Our servers were phenomenal and helpful through our entire dinner experience. And, we appreciate how they helped us celebrate my cousin’s birthday!
Went to the back bar with a friend; great service by the female bartender. Bourbon selection is fantastic! Charbroiled oysters were just mediocre.
Amazing food and thoroughly attentive staff! The Bourbon Milkshake is incredible and I'm not a bourbon drinker at all!
Overall disappointment. Food was decent but the service and atmosphere were lackluster.
best red fish on the half shell I have had. service top rate.
Beverage server was excellent; but food server gave awkward vibes; not sure how to explain it, but every encounter with him was weird. Was happy that restaurant gave us a different table upon request. However, they did forget that it was my birthday.
Great food and great service. Corey, our waiter was friendly and fun. Kyle, our drink server was very nice and insightful. Food was fantastic. This is our "go to place" to bring out of town guests.
I had the BLT wedge with Blue Cheese dressing and the the NEW ORLEANS BBQ SHRIMP
(jumbo gulf shrimp, New Orleans style bourbon bbq sauce, creamy stone ground grits). The salad was very good and the shrimp were excellent. The sauce on the shrimp was heavenly and the grits were extremely creamy. I also had the bourbon milk punch cocktail. It was so good I had a second one for desert.
We had a great evening at Bourbon House. The oysters and jumbo prawns we had as an appetiser were amazing. The redfish main course and Surf and Turf dish was also very nice. Service was excellent. This is a very busy restaurant and food service is not fast which we liked. The bar area was also very busy and could do with more bar staff. Most other restaurants in New Orleans seem to finish serving very early but this place is buzzing until quite late. Would definitely return.
Delicious food however service was poor and wine was brought after meal was over even though server was reminded about it twice.
Fantastic wait staff, incredibly knowledgeable drink server with great recommendations! The food was incredible! Highly recommend and will return!
Awesome ambiance. Bread pudding was amazing!!
Noise level is off the charts but the food and service were top notch. Definitely worth the trip just for the oysters but the chef gets a tip of the hat for such great food.
Both waitress and beverage waiter were ill trained and uninformed about the menu. Terrible experience.
Our server Christina was fabulous. Will definitely come back when I return to NOLA.
Just mediocre. Many better places to eat in New Orleans...
Went last minute prior to a show. We were visiting New Orleans and it was out last night. Very delicious!
Very good food and excellent service. Prices were reasonable for the excellent quality.
Great food but very small portions. Left hungry even with 2 appetizers. Exceptional wait staff and bar. Host station was rude and seemed as if we bothered them when checking on our table wait. Manager presence was seen helping getting food out. Value was not there but would go back and eat again.
Iconic New Orleans restaurant. Excellent food and attentive service.
Menu was decent, but nothing that really stood out. I got the combination platter. Everything was fried and it was a little overwhelming. I would order something different if I went back.
We were celebrating our parents anniversary and their first time to New Orleans. Our servers Mark and Johnathon were outstanding.