It was nice.
My family and I went to Bourbon Grill for Mother's Day, and I had booked our reservation a few weeks in advance. When we arrived, I mentioned our reservation and the lady at front had absolutely no idea what I was talking about. Fortunately, the restaurant wasn't too busy so we were seated right away regardless.
However, once we were seated, we waited at least 20 minutes for a waiter! They had completely forgotten that a party of six was waiting. My grandmother had to grab an employee's attention before anyone realized we were there. Turns out that there was a communication issue amongst staff and no one knew who our table belonged to, so that was frustrating.
However... once our server came along (Isaac), everything else turned out great. He did a great job at smoothing things over and we had great service once he came around. And the other saving grace of the night? The food. Our dinner was fantastic! So my recommendation: Request for Isaac from the get-go and you won't be disappointed.
My food was prepared perfectly, on the other hand my daughters steak came out medium rare and should have been well done! Chiefs need to be consistent on food preparation!
Great food and service,
Food was fantastic but the service was a little slow especially since the restaurant was not busy.
The food was acceptable, but certainly did not live up to the price tag. The service was slow even though the restaurant was not busy. The servers were not well comported, to say the least.
Our experience was not a disaster, but was not one worth repeating.
It was awesome loved the food and the drinks. Very friendly
Service was about as bad as one could get. Th restaurant was not very busy - most likely because of the poor service. We will not be back.
I had made a reservation through OpenTable for Easter Brunch. We were seated right away and our Mimosa was brought promptly. We were guided to the buffet room and had a fantastic Easter Brunch.
I've eaten at this neighborhood restaurant for 15 years but hadn't been there much in several years due to the quality of the food. However, this past weekend I had a good meal that was much improved. I'll go back more to see if that is consistent. Their filet mignon is not a filet mignon but the piece of meat that I got was very good and cooked to my specs. The service was good. I'll give this restaurant another chance and hope it becomes my neighborhood "place to go." The quality must be consistent.
Great staff and great food. Our steaks were very good. Be sure and try the margarita flatbread appetizer. Ambiance was ok but not equal to the service and food!
Food was good, but not exceptional. Service was extremely slow, and server kept forgetting requested items, despite the restaurant being practically empty.
First time here, food was really good. Great value, can't wait to go for happy hour! Need to look past the cafeteria plates and flatware. Lighting could be turned down in the dining room. Service was great.
Went a week after they opened and thought I wouldn't return due to poor service and high price. This time it was for restaurant week and was the choice of our companions. Service was extremely slow, in part due to a private party of over 30 people in another room with their own bar, but other tables seated after us got their food earlier and left well before us. Steak was undercooked (rare instead of medium-rare), but due to the slow service, I took it anyway and boxed it to reheat later at home. Waitress was apparently untrained in serving wine as she did not provide me a taste before filling everyone else's glasses and did not offer the cork until I asked for it as she was walking away. We won't be back. The regular price is too expensive for the poor quality of food. Outback Steakhouse would be better.
We took advantage of the Bourbon Grill during restaurant week. They were very busy, so service was understandably slower than what would be usual and it was very noisy, a little too noisy for the four of us to talk to each other easily. Food was excellent. The restaurant itself is faithful to Santa Fe style but open with room between tables. Employees were friendly and engaging. We will go back to this restaurant again.
Easy parking, relaxed atmosphere, great food, service and drinks! We will be back!
Went for Restaurant Week. They were clearly not prepared for the volume, so service was very, very slow. The server was very attentive, but the food was slow to come out of the kitchen. The appetizer, soup, and salad were fabulous! Very special and delicious. The steak was ok and the dessert was horrible. Would give them another try when they aren't so busy.
This is a local restaurant we hadn't tried before. My daughter picked this as one of the places to try during Santa Fe Restaurant Week. Food was very good, even though their main chef wasn't there that night. I have since returned for lunch with friends. We will add this to our regular list of restaurants that are close to home, well priced, and offer a broad menu of tasty dishes.
The Restaurant Week options were awesome - great food for good value. I loved the salmon, however, those in our party who ordered strip steak said it was tough, with too much gristle.
Good food & drinks. It would be so much more cozy if they got the fireplace repaired and burning. It had much more ambiance then.
Great food. Excellent service. Perfect for our business dinner.
The food was good. Their green Chile chicken soup was the best.
The server was wonderful! she made the evening. The food was less than great. Steaks were of poor quality, tuna was overcooked (and we ordered 4 servings!) but the french fries were amazing! Much better places in Santa Fe for food but we had fun and enjoyed our gathering.
This is a great location for one thing with PLENTY of parking---easy access from all parts of town. We all commented on the interior....it is unpretentious, yet very Santa Fe, warm and welcoming, and the acoustics are great. You can actually HEAR the other people at the table. So it made conversation fun and easy. The food is always very good, served good and hot with generous portions. Everyone in our party of four was very pleased. The bar area is also wonderful....cozy yet plenty of room to either sit at the bar or a table. The bar-menu is excellent. Bourbon Grill has done a great job and we'll keep coming back. The service, by the way, was also prompt and cheery. Can't ask for more than that and we left a generous tip. I have no connections with the restaurant or anyone who works there.
It was easy to get a reservation and a table was available immediately. I started with the jalapeño margarita, it was not as spicy as I was hoping it to be. The menu looks nice, the green Chile is tasty and just spicy enough. The steak and lobster tail could benefit from more seasoning, they were plain in flavor otherwise. The service was excellent though, my waiter took time to find the answers to my difficult questions and the manager visited my table to check on me on multiple occasions.
We chose this restaurant because of the menu and price. Our group was visiting from out and town and was in the mood for surf and turf. They have many reasonably priced options. The food was good. The restaurant was cozy and comfortable!
Great Service, per usual! We enjoy this restaurant because it is close, comfortable, and the food is good.
This early dinner with old friends was our first visit to Bourbon. It is a large, comfortable space and when we got there at 5:30 it was almost empty. When we left around 7 it was mostly full and had a nice ambiance as folks seemed to be enjoying. Drinks were well prepared and Happy Hour prices were very reasonable. The menu is basically American with some nice touches to old favorites. Two had half rack rib special ($14) for full meal, one had small plates, and I had scallops which were requested pan seared, but arrived grilled on a skewer. Oh well...the food was ample and all was well prepared and tasty. The ribs were excellent with tasty meat falling off the bone. A generous slice of flourless chocolate cake served with a small scoop of ice cream, a dab of whipped cream, a few raspberries and a swirl of chocolate sauce was excellent and exceeded expectations. Service was attentive and very friendly which more than made up for a few minor miscues. All in all, we will go back.
I made reservations for Father's Day and I was looking forward to taking my father and my husband. When we arrived, I was extremely disappointed to find out that the Steakhouse that I thought I was bringing my family to was in fact serving a breakfast buffet. At 1:30 in the afternoon, it appeared like the food had been out for quite some time, absolutely nothing looked appealing and this was a HUGE let down and quite frankly embarrassing since I was expecting to take my father and husband somewhere nice and enjoy a good steak meal for Father's Day. After driving an hour to this restaurant, I elected not to stay and take a chance since this is not what I expected based on the website, and fortunately, I found another great restaurant to accommodate me and my family on such short notice.
The waiter could of cared less we were there. Maybe they should try and make people's visit a little better.