Bombay Cancún

Bombay Cancún reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. D

   Don VIP

   Denver52 reviews

   4.0

   Dined 4 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 2

   The food was terrific! Some different Indian dishes. So classic Indian dishes. Chicken 65 as an starter was A GREAT choice. The OG Butter Chicken was also very, very good. The service ended up being good, but it started a bit slow. The waiter we ended up with was very attentive. Maybe we were there too early. It is open air seating and it was a warm evening...beware given no overhead fans and just two AC units. They also had curtains that they wanted to pull up and let the setting sun in...too hot and we had to ask to close them (as did another group). Wine by the glass was very limited...just one merlot, one tempranillo, one chardonnay, one cab sav...and they were average quality...they need to fix this. Lastly, we were eating at 6:30 and they already had the music CRANKED UP with the bass pounding...why? Save the club vibe for after 8:00 and let us have a peaceful meal! We had to ask them to turn it down 3 times (and I am a bass player in a rock band). We will be back, but we have a few things to work around.
   

   Bombay CancúnResponded 1 day ago

   Thank you for such a detailed and thoughtful review! We're so glad you enjoyed the food, especially the Chicken 65 and OG Butter Chicken, and the service matched your expectations. Your feedback on the early dinner ambiance, ventilation, wine selection, and music volume is incredibly valuable. We truly appreciate you pointing these things out, and we’ll be passing them along to management to help improve the overall guest experience. Looking forward to welcoming you back soon, next time with better airflow and a smoother vibe!
   

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2. z

   zubair

   Montreal5 reviews

   2.0

   Dined 6 days ago

   1. Overall 2
   2. Food 1
   3. Service 4
   4. Ambience 1

   The service was good but the good lack of flavor and over priced.
   

   Bombay CancúnResponded 1 day ago

   Thank you for your feedback. We're glad you enjoyed the service, but we're sorry to learn the food didn’t meet your expectations in terms of flavor and value. We’re continuously working to improve, and your comments will be shared with our culinary team to ensure a better experience moving forward. We hope you'll consider giving us another try in the future.
   

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3. T

   Tania

   Guadalajara2 reviews

   5.0

   Dined on March 30, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   El concepto me encantó Y muy atentos el servicio
   

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4. OT

   OpenTable Diner

   New York City1 review

   1.0

   Dined on March 23, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   I am normally don’t write reviews but We had a Really bad experience here that compelled me to write one The only good thing is that the restaurant is nicely decorated (but frankly a bit over the top). Music is Indian remix but super loud (feels like a club not a restaurant). Those were the least of the issues for us Service was haphazard. There were plenty of wait staff but they had no clue what they were doing. We had just sat down and someone brought us a cheque (clearly someone else’s). Then our own food didn’t arrive until 40 mins later. And as it turned out they delivered our food to a nearby table (some foreigners who had no idea what to expect so they started eating whatever was served). We could tell that it looked like our order but alas it was too late. It was served Obviously the wait staff didn’t admit the mixup and started bringing our dishes one by one. There comes the biggest issue. Food was bland. Lacking any flavor. Unnecessary experiments with Indian food led to a bad outcome. Everything was tasteless. We were joking amongst us that the masala papad that came complimentary was probably the best thing they served. By the time our final main course came our kids were too tired and in no mood to eat. Overall - was a terrible experience for which we paid a lot of money. This place is like high end pricing for very poor quality food. And bad service. Also we had to repeat our orders like 4 times. Music was so loud the waiter kept getting it mixed up. In fact he even misheard our tip and charged a higher amount (we didn’t see it until later and we couldn’t figure out what % he charged)
   

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5. R

   Richard

   Cancun13 reviews

   5.0

   Dined on March 23, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   This restaurant is by far one of the best that we have experienced in the hotel zone. The food was amazing as was the service. Our waiter had the best attitude. The only thing I would like to mention is the guy playing the drums. Worst show ever! It was that bad, I felt embarrassed for him. Also it felt totally out of place for the kind of restaurant it is.
   

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6. AZ

   A1Z1

   New York City7 reviews

   3.0

   Dined on March 16, 2025

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 3

   Good overall experience. Very attentive service. It is very loud. More supper club than restaurant and geared toward people who want to party rather than eat. Food is good/above average.
   

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7. OT

   OpenTable Diner

   New York City2 reviews

   4.0

   Dined on March 3, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   Great ambiance. Good food. Waiter was pushy on tip. Directly asked if 20% would be ok?
   

   Bombay CancúnResponded on March 4, 2025

   Thank you for your feedback! We're glad you enjoyed the ambiance and food. However, we’re sorry to hear that you felt pressured about the tip. Providing a comfortable and enjoyable dining experience is our priority, and we will address this with our team to ensure guests never feel obligated. We appreciate your input and hope to welcome you back for an even better experience. Best regards, Bombay Cancun Team
   

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8. u

   umar VIP

   Phoenix1 review

   1.0

   Dined on February 23, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 4

   poor service over two hours for food , drinks and specialty cocktails are watered down - restaurant is under staffed and most of it empty on sat night won’t be back
   

   Bombay CancúnResponded on February 25, 2025

   We sincerely apologize for the poor experience you had during your visit. Waiting over two hours for food and receiving watered-down drinks is certainly not the standard we aim for. We take your feedback seriously and will address these concerns with our team to improve our service and quality moving forward. We understand your frustration and regret that we didn’t meet your expectations. If you’re open to it, we’d love the opportunity to make it right in the future. Best regards, Bombay Cancun Team
   

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9. G

   Gautam

   Washington DC1 review

   1.0

   Dined on February 23, 2025

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 4

   We dined here for a birthday party for a family member, 11 of us total. When we arrived the ambiance was very nice and overall started well. We first all ordered drinks which came out about 15 minutes later. The drink presentation was great and mostly everyone enjoyed their cocktails. After that we ordered a bunch of appetizers, and were enjoying the music and show while waiting for the appetizers to be served. We ordered a variety of appetizers and most of them were delicious. A few seemed a bit over priced for what we received. Upon receiving our appetizers, we started ordering our mains and this is where our dinner went downhill unfortunately. We waited almost 1 hour before asking the status of our main course and were told they would come out shortly. After waiting another 20 minutes and being frustrated and hungry, we were told 5 more minutes. We attempted to ask for our check for the drinks and appetizers and leave and then finally the manager started bringing out our mains. We decided to sit back down and eat. Half of our party ordered vegetarian dishes and most of them were not prepared well and some were even cold. The meat eaters in the group did enjoy their food but at this point we were all very frustrated and not happy with the service and attitude of the staff. Some were very apologetic but they didn’t attempt to fix the situation by offering us anything or making things right. Instead they blamed the kitchen and saying it’s not their fault. We asked for the check then and were offered some free desserts to salvage the meal but the desserts were not very good and the damage had been done at this point. Most of our party just wanted to leave. As we got the bill, nothing was comp’ed and they even attempted to charge us for a dish that we sent back because it was undercooked. What could have been a great experience ended up being a disappointment, we would probably not recommend this restaurant to friends.
   

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10. D

    Daniel

    Seattle6 reviews

    5.0

    Dined on February 22, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Beautiful restaurant! Service was incredible, food was outstanding. This is a staple to go to in Cancún!
    

    Bombay CancúnResponded on February 25, 2025

    Thank you so much for your wonderful review! We’re thrilled to hear that you enjoyed the restaurant, the service, and the food. It means a lot to us that you consider Bombay Cancun a staple in Cancún! We can’t wait to welcome you back for another exceptional experience. Best regards, Bombay Cancun Team
    

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