Bob's Steak & Chop House - Omni Tucson National Resort

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1. RR

   RichR

   Hawaii

   3 reviews

   vip
   3.0

   3 reviews

   Dined 3 days ago

   overall3food5service1ambience4

   The past THREE times we have been here, we have had an excellent meal and horrible service, which really put a damper on the entire experience. We understand it’s difficult to get help, but perhaps it would be better to book less tables and have a good service and a good experience than to compromise. It’s great restaurant I having poor service.

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2. j

   jayfly

   Phoenix

   1 review

   3.0

   1 review

   Dined 3 days ago

   overall3food3service3ambience4

   Typically we would give Bob’s a 5 star review. Not this time. The food quality was surprisingly average. Our party of 4 each ordered the filet mignon. Two of the four cuts were good. Mine was one of those that was not. First time I had to remove food from my mouth that was not edible. Undercooked, too. I had to send it back. It was cooked properly on one side and undercooked on the other. Prices have soared at this establishment so we all expect a superior experience and cuisine every time! I grill a good steak and I choose my filet cut carefully. I get better for much less money on my own. Consistency must improve at Bob’s. We typically do not go to Bob’s on the weekend preferring to choose a weekday. That may be the difference because there were more people the Saturday evening we visited. Still, that is no excuse. Being busy should not compromise quality in any business.

   Bob's Steak & Chop House - Omni Tucson National ResortResponded 1 day agoGood afternoon, Jayfly, Thank you for your 3 star-review, we valued and appreciated your time and effort to share your comment. The items mentioned above are the things we are consistently working on daily, as a team. Excellence is achieved with daily repetition and constant routine, finding a balance on a daily basis. We are fortunate to have wonderful staff, most have been with us since opening. Your comment will serve as motivation for our team. Sincerely, Vila Jarrell, General Manager

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3. SM

   ScottM

   New York Area

   19 reviews

   vip
   5.0

   19 reviews

   Dined 5 days ago

   overall5food5service5ambience5

   Excellent dining overall. Our server Jesus was professional and courteous. Will definitely request Jesus our next visit.

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4. D

   David

   Phoenix

   16 reviews

   vip
   5.0

   16 reviews

   Dined 5 days ago

   overall5food5service5ambience4

   As usual our meal was excellent and steaks were cooked as we ordered. Bruno did an excellent job at spacing everything out and allowed us plenty of time to enjoy conversation with our guests. Carrot cake was spectacular. All the staff is very attentive.

   Bob's Steak & Chop House - Omni Tucson National ResortResponded 1 day agoGood afternoon, David, Thank you for your 5 Star- Review. We valued and appreciated your feedback. We strive to be the best in our industry and your comment is motivation & validation for our team. And thank you for the shout out to Bruno. We hope to see you again soon. Thank you and have a beautiful day. Sincerely, Vila Jarrell, General Manager

   Report
5. BP

   BrianPeircey

   Phoenix

   1 review

   5.0

   1 review

   Dined 6 days ago

   overall5food5service5ambience5

   Bob's Steak & Chop House never disappoints! From the level of service from when you first walk in, to the quality of the food and the relaxed environment. Bob's is a hidden gem in Tucson, and is an absolute must for date nights, special events or an enjoyable time with your spouse, family members or friends.

   Bob's Steak & Chop House - Omni Tucson National ResortResponded 6 days agoBrian, Thank you so much for the Five Star Review. We valued your time and appreciated your kind words. I will share this review with our team, as they strive to be the best in our industry. Each day is an opportunity to take care of our guests. Thus, thank you for the opportunity, and I am so pleased that you had a wonderful experience. Sincerely, Vila Jarrell

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6. MK

   MargoK

   Denver

   11 reviews

   4.0

   11 reviews

   Dined 6 days ago

   overall4food4service4ambience5

   The service overall was amazing. We received our appetizers and salads quickly and our waitress was very attentive. However, unfortunately afterwards, our entrees arrived lukewarm/cold except for the sweet potato. The restaurant then became very busy, so we opted not to do much to try to rectify the circumstance. The food was good and the ambiance was great. I hope if we return, it’ll be a five. 😁

   Bob's Steak & Chop House - Omni Tucson National ResortResponded 5 days agoDear Margo, thank you for taking the time to review us. We truly valued and appreciated your time. Our team strive to be the best in our industry, and your comments helps us get better every day. I hope you will come back and give us another opportunity to wow you. Very Respectfully, Vila Jarrell, General Manager

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7. OT

   OpenTable Diner

   Chicago

   4 reviews

   5.0

   4 reviews

   Dined on January 22, 2023

   overall5food5service5ambience5

   Everything was awesome! The service was great and Bob’s definitely lived up to their name! Thank you!!

   Bob's Steak & Chop House - Omni Tucson National ResortResponded on January 24, 2023Thank you for the Five Star Review. We strive to be the best in our industry, and it appears we have met your standards. We valued and appreciated your feedback. By chance, do you recall the name of your server? We hope to see you again in the near future. Have a beautiful day. Very Respectfully, Vila Jarrell, General Manager

   Report
8. TW

   TerryW

   Philadelphia

   3 reviews

   5.0

   3 reviews

   Dined on January 22, 2023

   overall5food5service5ambience5

   Bob’s Steakhouse at the Omni Tucson National is excellent!

   Bob's Steak & Chop House - Omni Tucson National ResortResponded on January 24, 2023Thank you, Terry W, for the Five Star Review. We strive to be the best in our industry, and it appears we have met your standards. We valued and appreciated your feedback. We hope to see you again in the near future. Have a beautiful day. Very Respectfully, Vila Jarrell, General Manager

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9. WM

   WilliamM

   San Francisco

   1 review

   5.0

   1 review

   Dined on January 15, 2023

   overall5food5service5ambience5

   Good experience food , service , environment and value

   Bob's Steak & Chop House - Omni Tucson National ResortResponded on January 20, 2023Good evening William, Thank you for your Five Star review. Our team is driven by providing excellent standards of service and top shelf quality product. I will pass along your review, as this will definitely make their night. We look forward to welcoming you back soon. Sincerely, Vila Jarrell, General Manager

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10. MW

    MikeW

    San Diego

    1 review

    5.0

    1 review

    Dined on January 13, 2023

    overall5food5service5ambience4

    Service and food were great! Katherine was our server and was very friendly and attentive. Additionally, two floor managers stopped by to see if everything was to our liking … great service!

    Bob's Steak & Chop House - Omni Tucson National ResortResponded on January 20, 2023Thank you, Mike! We appreciate the five Star review and will pass on your comment to Kathleen. Feel free to reach out to me should you need anything. We look forward to your next visit with us. Sincerely, Vila Jarrell, General Manager

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11. P

    Plim59

    Chicago

    5 reviews

    5.0

    5 reviews

    Dined on January 7, 2023

    overall5food5service5ambience5

    Celebrating our time together

    Bob's Steak & Chop House - Omni Tucson National ResortResponded on January 20, 2023Thank you so much for the 5 Star Review. We valued and appreciated your feedback. We pride ourselves on being the best in the industry, and every day we work towards that end. We look forward to welcoming you back in the near future. Sincerely, Vila Jarrell, General Manager

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12. D

    Dino

    Hawaii

    6 reviews

    4.0

    6 reviews

    Dined on January 6, 2023

    overall4food4service5ambience4

    The service was outstanding. The steaks were excellent. I didn’t give 5 stars because the baked potato was very over done and dried out. When there is only a carrot and baked potato as sides with the entree the potato becomes a significant part of the meal. The only parking for the restaurant is in the parking garage. I would expect a restaurant of this quality to have valet parking.

    Bob's Steak & Chop House - Omni Tucson National ResortResponded on January 20, 2023Posted 1/6/2023 at 5:05 PM Mr. Dino, Thank you so much for taking the time to review us. We valued your feedback, and we will address your concerns accordingly. We look forward to your return in the near future. Sincerely, Vila Jarrell, General Manager

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13. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on January 5, 2023

    overall5food5service5ambience5

    Excellent food topped with Superior Service!

    Bob's Steak & Chop House - Omni Tucson National ResortResponded on January 20, 2023Thank you so much for the Five- Star Review. We valued your time and appreciated your feedback. Our team works very hard and strives to be the "best" in the industry. Thank you for the opportunity to take care of you on January 4th. We looked forward to welcoming you back in the near future. Sincerely, Vila D Jarrell, General Manager

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14. TL

    TinaLC

    Phoenix

    4 reviews

    5.0

    4 reviews

    Dined on January 1, 2023

    overall5food5service5ambience5

    Wonderful dinner with great service.

    Bob's Steak & Chop House - Omni Tucson National ResortResponded on January 3, 2023Thank you for your excellent review and for sharing your feedback with us. We can’t wait to serve you again soon. Sincerely, Bill Hart, General Manager

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15. SD

    SuzyD

    San Francisco

    1 review

    3.0

    1 review

    Dined on December 31, 2022

    overall3food3service3ambience4

    For the price, the plate presentation was what you would expect at a dinner, service was sweet but again dinner style continually reaching across the table in front of other guests instead of going to the appropriate person as well as, clearing dish before everyone. The prime beef was tasty and cooked to the appropriate temp. Suggestion order an appetizer, soup or salad to split, order beef with out the included veg or potato (which were poor at best) and order a side to split. Don’t expect professional service to the level of cost and you should be satisfied with your meal.

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16. 1

    1av8trix

    Los Angeles

    12 reviews

    3.0

    12 reviews

    Dined on December 31, 2022

    overall3food2service5ambience5

    Normally excellent, this visit disappointed. I expect excellent especially with the prices off the chain. The food was too salty and sent back. Entree filled w grizzle and hard to cut. We took friends that we’re visiting for the Christmas Holiday so was very upset that food was not up to par.

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17. GL

    GayleL

    Nashville

    1 review

    5.0

    1 review

    Dined on December 30, 2022

    overall5food5service5ambience5

    Our lovely and delicious dinner was wonderful! Excellent steaks and sevice was on spot. Definitely a special occasion place.

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18. MT

    MarkT

    1 review

    5.0

    1 review

    Dined on December 29, 2022

    overall5food5service5ambience5

    Bobs was great. Service was great and we received our food promptly and the way we ordered it. Also received a cake for our anniversary.

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19. G

    Gail

    Tucson

    25 reviews

    vip
    4.0

    25 reviews

    Dined on December 28, 2022

    overall4food5service5ambience3

    We returned to Bob's on Tuesday, Dec. 27, 2022, for a birthday celebration. This was at least our fifth visit to Bob's. We had a 5P.M. reservation; the place was empty. Hostess showed us a 2-top in the dark inside corner area, so I asked for a table by the windows. She said those tables were set for 4 people so we couldn't sit at them. I was not happy! I watched those tables all through dinner: one sat empty until we left at 6:30PM, one had only 2 people. Several other 4-tops closer to the windows had only 2 people. Although the food and service were excellent, the evening was tarnished by our table placement. If it had been dark outside there would not have been a reason to prefer a table by the window, but it was light outside. Also, because several separate dishes are used to serve the individual foods, a 2-top becomes crowded. We combined foods onto our main plates and had the waiter remove dishes in order to have a more comfortable uncrowded setting. I will have to think about returning to Bob's.

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20. j

    jacquelinec

    Phoenix

    16 reviews

    5.0

    16 reviews

    Dined on December 25, 2022

    overall5food5service5ambience5

    The roast duck special was delicious! Love to see it available often. The shrimp scampi on peppered noodles was excellent. Service is always exceptional. Just a lovely night.

    Bob's Steak & Chop House - Omni Tucson National ResortResponded on December 27, 2022Thank you, Jacqueline! We're thrilled to hear about your experience with us and can’t wait to welcome you back very soon. Sincerely, Bill Hart, General Manager

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21. F

    Frannie

    Tucson

    1 review

    3.0

    1 review

    Dined on December 25, 2022

    overall3food2service4ambience4

    We love Bob’s and have been many times. The food on our last visit was not nearly as delicious as we have come to expect and enjoy over the years. Our steaks were over cooked, smashed potatoes were cold and the skillet fries were burned and awful, even the second time around. It was a very disappointing meal.

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22. WS

    WayneS

    1 review

    5.0

    1 review

    Dined on December 24, 2022

    overall5food5service5ambience5

    Fantastic! A perfect Christmas Eve celebration for two!

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23. OT

    OpenTable Diner

    Phoenix

    2 reviews

    vip
    5.0

    2 reviews

    Dined on December 24, 2022

    overall5food5service5ambience4

    First time there! Our waitress was fantastic and the food was outstanding!! We will definitely be back

    Bob's Steak & Chop House - Omni Tucson National ResortResponded on January 3, 2023Thanks for the love! We appreciate the kind words and look forward to welcoming you back in again very soon. Sincerely, Bill Hart, General Manager

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24. CE

    ConsistentlyExcellent

    New York Area

    75 reviews

    vip
    5.0

    75 reviews

    Dined on December 24, 2022

    overall5food5service5ambience5

    Wonderful evening. Food was good as always.

    Bob's Steak & Chop House - Omni Tucson National ResortResponded on December 27, 2022Thank you for the feedback! We hope to see you back in again soon. Sincerely, Bill Hart, General Manager

    Report
25. CV

    CynthiaV

    Tucson

    27 reviews

    vip
    5.0

    27 reviews

    Dined on December 23, 2022

    overall5food5service5ambience5

    Service was impeccable, Bruce was our waiter and took excellent care of us. We started with a classic martini along a wedge salad, the blue cheese dressing was delicious. Our steak and salmon were cooked to perfection. We will definitely be back.

    Bob's Steak & Chop House - Omni Tucson National ResortResponded on December 24, 2022Cynthia, Thank you for the kind words and the 5 star review! I've already passed along your kudos to Bruce and the rest of the team. We hope to welcome you back soon. Merry Christmas and Happy Holidays! Mike Nahat Director, F&B

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26. BA

    BenA

    Phoenix

    15 reviews

    vip
    3.0

    15 reviews

    Dined on December 18, 2022

    overall3food3service4ambience3

    We are locals to the area, and wanted to try this restaurant. The service was excellent, the food was average at best. We realized that "steak houses" are not our style. This does not mean that it is bad. Check it for yourself.

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27. I

    Imann

    San Antonio

    2 reviews

    5.0

    2 reviews

    Dined on December 17, 2022

    overall5food5service5ambience5

    Great restaurant. Steaks cooked perfectly Well made martinis Nice pleasant atmosphere with great view of the mountains

    Bob's Steak & Chop House - Omni Tucson National ResortResponded on December 19, 2022Thank you very much for your kind words! Our kitchen team works very hard every day to give you the best dining experience possible. We can’t wait to serve you again soon. Sincerely, Bill Hart, General Manager

    Report
28. GO

    GaryO

    1 review

    4.0

    1 review

    Dined on December 16, 2022

    overall4food5service4ambience5

    We had a great dining experience, with one exception. I ordered a second cocktail and waited for some time before our waiter informed me the bartender got overwhelmed with lots of requests. When I got the drink our food arrived a short time later. I would recommend Bob’s Steak and Chop House to anyone looking for a delightful Experience.

    Bob's Steak & Chop House - Omni Tucson National ResortResponded on December 19, 2022Thank you, Gary! We’re so happy to hear that you had a great dining experience with us. Your feedback means a lot to us, and we hope to see you in again soon! Sincerely, Bill Hart, General Manager

    Report
29. SA

    ScottA

    1 review

    5.0

    1 review

    Dined on December 11, 2022

    overall5food5service5ambience5

    Food and services were amazing. Only thing that I can complain about was the extreme noise volume of the venue.

    Bob's Steak & Chop House - Omni Tucson National ResortResponded on December 12, 2022Thank you, Scott! We appreciate the kind words and look forward to your next visit with us. Sincerely, Bill Hart, General Manager

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30. OT

    OpenTable Diner

    Phoenix

    2 reviews

    vip
    3.0

    2 reviews

    Dined on December 11, 2022

    overall3food3service5ambience5

    The lamb I asked for for med came row.

    Bob's Steak & Chop House - Omni Tucson National ResortResponded on December 24, 2022Thank you for the review. I feel terrible that we failed to provide you with a wonderful experience, and I apologize that we were unable to address the issues before you departed. I've passed along your feedback to the culinary team to address. We hope to have the opportunity to welcome you back soon. Please let me know when you'd like to return so that I can personally ensure you have a perfect experience. Regards, Mike Nahat Director, Food & Beverage

    Report
31. S

    Slee

    Tucson

    1 review

    5.0

    1 review

    Dined on December 10, 2022

    overall5food5service5ambience5

    The whole experience at Bob's is always a delight.

    Bob's Steak & Chop House - Omni Tucson National ResortResponded on December 11, 2022Wow, we’re honored! Thank you so much for the kind review, and we can’t wait to serve you again soon. Sincerely, Bill Hart, General Manager

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32. RW

    RhondaW

    1 review

    5.0

    1 review

    Dined on December 7, 2022

    overall5food5service5ambience5

    Amazing food. Great service. Best Steak house in Tucson. Worth the drive. We drove 45 minutes and so worth it.

    Bob's Steak & Chop House - Omni Tucson National ResortResponded on December 8, 2022Rhonda, thank you for your excellent review and for sharing your feedback with us. We can’t wait to serve you again soon. Sincerely, Brooke Klag, General Manager

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33. AB

    AnnaB

    Portland

    3 reviews

    5.0

    3 reviews

    Dined on December 4, 2022

    overall5food5service5ambience5

    We celebrated our friends anniversary last weekend at Bob’s. It has been our restaurant bucket list! Absolutely fantastic. They called in advance to discuss the special occasion - gave us a wonderful corner table for four and treated us like rock stars. Kathleen is incredible - Bob’s is lucky to have a professional, funny and engaged wait person. We will be back soon for the delicious food, old school steakhouse feel and first class service. Thank you!

    Bob's Steak & Chop House - Omni Tucson National ResortResponded on December 9, 2022Thank you, Anna! We’re so happy to hear that you had a great experience with us. Your feedback means a lot to us, and we hope to see you in again soon! Sincerely, Bill Hart, General Manager

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34. NW

    NatalieW

    Phoenix

    12 reviews

    vip
    4.0

    12 reviews

    Dined on December 4, 2022

    overall4food4service4ambience3

    Our first time to Bob’s. We usually go to other steakhouses in town but thought we’d try something new. Everything was good enough to not be bad, but nothing was so good that we’d come back again. The pickled vegetables are kind of a gimmick, especially because they’re in quite large chunks and difficult to eat. The glazed carrot was probably the best thing on the plate, but the presentation was…odd. If you’re staying at the Omni, it’s certainly convenient and not a bad meal. If you live in Tucson, for the same price point, there are two other steakhouses in town that serve far better food.

    Bob's Steak & Chop House - Omni Tucson National ResortResponded on December 5, 2022Natalie, thank you for your review and for sharing your feedback with us. We look forward to hosting you once again in the near future. Sincerely, Brooke Klag, General Manager

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35. M

    Mkay

    San Francisco

    16 reviews

    vip
    5.0

    16 reviews

    Dined on December 4, 2022

    overall5food5service5ambience3

    Great experience

    Bob's Steak & Chop House - Omni Tucson National ResortResponded on December 5, 2022Thank you for the kind review! We hope to see you back in again soon. Sincerely, Brooke Klag, General Manager

    Report
36. BE

    BillE

    Tucson

    1 review

    5.0

    1 review

    Dined on November 30, 2022

    overall5food5service5ambience5

    Everyone was great, the Hostess, Waiter, and Bar Tender. We go to have fun, great food and wonderful people. We found them all at Bob's

    Bob's Steak & Chop House - Omni Tucson National ResortResponded on December 1, 2022Thank you for the kind feedback! I'm so happy to hear that our team took excellent care of you. We will be sure to pass along your comments to our team, and we look forward to welcoming you back in soon. Sincerely, Brooke Klag, General Manager

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37. BL

    BLUR

    New York Area

    5 reviews

    vip
    5.0

    5 reviews

    Dined on November 27, 2022

    overall5food5service5ambience5

    Love this place! They remember my dad and me and do everything they can to be helpful! Always a pleasure!

    Bob's Steak & Chop House - Omni Tucson National ResortResponded on November 28, 2022Thank you for the lovely review! We’re so happy to hear that you had a great experience with us. Your feedback means a lot to us, and we hope to see you in again soon! Sincerely, Bill Hart, General Manager

    Report
38. GH

    GaryH

    Phoenix

    1 review

    3.0

    1 review

    Dined on November 24, 2022

    overall3food2service3ambience2

    Billed under Bob's Chop House -- the meal offered was a resort style buffet, set-up and provided in adjacent meeting room and not at Bob's Chop House. Accordingly, we expected something a little different than we understood from the website. Not a bad buffet - somewhat limited for the price however. Pleasant staff although a little short handed. Price for the meal was not readily seen or obvious on the website so a bit of a surprise but not shockingly so given the venue. We would expected at least one beverage included which was not the case and its always a surprise to see an automatic 20% gratuity plus tax added to your meal price. Again, had all of this been conspicuous on the website, this would have been better received. Since we did not eat at Bob's Chop House, I can neither recommend or otherwise Bob's Chop House. I would not go back to the OMNI for a similar future experience.

    Bob's Steak & Chop House - Omni Tucson National ResortResponded on November 25, 2022Gary, Thank you for taking the time to provide us with this feedback. Next year, we'll work to ensure that the pricing and gratuity statement listed on the website is more visible. We did work ensure that guest's had a variety this year, with our culinary team providing guests with carved turkey, ham, prime rib, salmon, soft shell crab, all the traditional fixings, and a huge selection of desserts. If there was something more you would've enjoyed, please let me know. Regards, Mike Nahat

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39. S

    Shoeprincess

    Chicago

    9 reviews

    5.0

    9 reviews

    Dined on November 23, 2022

    overall5food5service5ambience5

    The food was beautiful and flavorful. The dessert was amazing too. I ordered an espresso martini that was really good! Our server was very knowledgeable and very nice and attentive to our table of 2.

    Bob's Steak & Chop House - Omni Tucson National ResortResponded on January 20, 2023Good afternoon, Ma'am, Thank you for the five-star review, we valued and appreciate your feedback. I will share your review with our team tonight. And we hope to welcome you back in the near future. Have a beautiful 2023. Sincerely, Vila D. Jarrell, General Manager

    Report
40. KC

    KevinC

    1 review

    5.0

    1 review

    Dined on November 23, 2022

    overall5food5service5ambience4

    Great service. Great food. Ordered a 2015 cab and got a 2018 delivered at the same price. Kind of lame, but not enough to pull the review down.

    Bob's Steak & Chop House - Omni Tucson National ResortResponded on November 24, 2022Hi Kevin, thank you for taking the time to leave us some feedback. We have noted your comments and are glad you had a great experience with us. We look forward to welcoming you back in soon. Sincerely, Bill Hart, General Manager

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