Bob's Steak & Chop House - Omni Louisville
Our waitress was phenomenal, she was courteous and professional as can be.
Nice restaurant, but very noisy with parties of heavy drinkers. That wasn’t so much an issue as the fact that the food was really no better than a large chain steakhouse. Our salads were probably less than average and the steaks were very tough. We needed paper napkins to spit out the tough parts of the meat. To be quite frank, Outback actually has a better quality steak, and that’s not saying much.
To spend $300 to have an average dinner and put up with loud parties around you laughing very loud and not showing respect for the other patrons made this a very bad experience. I wish that we would have gone to Outback or somewhere comparable and saved $200 dollars.
Food was great. The only minor thing was the service was a tad slow, but nothing to write home about.
A wonderful place to relax and dine with friends and family
We were in Louisville for a conference and since we had dined at your restaurant last year with the most amazing experience we decided to return for a date night.
Essentially, the food, the wine and the service from the assistant waiter, Kenny, was phenomenal. However, we had an odd experience with our waitress.
She seemed rushed and annoyed from the start.
She returned to check on us very sparingly.
She got an attitude when we made our wine selection. (We asked to stay within $50-$100 and she kept suggesting ones over $100). We are not wine connoisseurs so we were simply wanting a decent wine. The one we chose was about $70 “Educated guess”. And from Napa. Her biggest piece of advice was to choose a cab wine from Napa and we did. So we weren’t sure why her attitude was there or why she didn’t suggest that specific wine with it being in our price point.
She spent a lot of time at the bar with a gentleman and other servers. We were her only table.
When we got our new bottle of wine, she opened it and literally poured it into my glass which had wine from the previous (different type/brand of wine bottle.)
We got this bottle for the purpose of taking it up to our room in consideration of the restaurant staff.
The service was so bad we almost left before we ordered but being later in the evening and traveling all day we didn’t want to do that. We thought about requesting a different server but are not confrontational people.
While she did warm up at some points in the evening the overall experience was uncomfortable and shocking.
I did not want to write a review as I felt this was a very targeted experience that wouldn’t represent the restaurant in fairness.
I just thought you should be aware. (We tried to contact the manager privately via email but received no response after 3 days)
Poor experience with the waiter (Slade). He seemed to be in a bad mood from the beginning. We were one of the first tables seated so it was not busy.
Very enjoyable evening!
So glad to hear you enjoyed your experience, Caryn! We hope you'll be back our way soon. Sincerely, Cory Givan, GM
Excellant ribeye steak. Get your money worth. Highly recommend.
Thank you for the kind words! We're so glad to hear you had a wonderful experience, and we hope to see you visit again soon. Sincerely, Cory Givan, GM
Filet tough, hard to cut.
Delish meal. Cooked as requested. Best bread I've ever had! Mike was our server and was excellent.
We're so glad the bread and attentive service started your experience on a high note, Bill! We hope to see you around soon. Sincerely, Cory Givan, GM
Everything was good, except the table next to us was very loud and also the table was not ready at the reservation time. We had to wait a little bit. The foods and service were good
Thank you for taking the time to leave a review, May. We're glad you enjoyed your experience overall, and we do hope you'll come back to dine with us again soon. Sincerely, Cory Givan, GM
Our reservation was at 845p and we weren’t seated until 930p. The hostess kept saying she didn’t know when a table would be available so we walked around the hotel. Once we were seated our waitress came and began to give her spill about the menu, restaurant, southern hospitality when another table flagged her to pay their bill. She stopped mid sentence and left to go to the other table. She then went to 4 other tables before coming back over 20 min later to us and saying “so what do you think”. She didn’t apologize or finish telling us about the menu, specials , options. There was a very large party that was so loud another table bought us drinks because they felt bad it was so loud. Food was great but due to service we probably won’t be back!
Having food allergies, I put my food allergy into the notes on my reservation but the server didn't recognize it until my first food item hit the table. I would think a fine dining restaurant would take note of allergies upon being seated. Everything else went perfectly and the food eaten before the allergy was noted, was not something I was allergic to, but that's not how to start an anniversary dinner. The service and food couldn't have been better, after that mistake. I would recommend anyone to visit here, as long as they note to their server, of any specific needs.
Thank you for the feedback, Andy. We're very sorry to hear about the mix-up, and we'll be sure to check in with our team and remind them to check reservations for any allergies denoted. We just wanted to wish you another happy anniversary, and we do hope to see you again sometime. Sincerely, Cory Givan, GM
Steak was overcooked and no flavor. Sides and appetizers were good.
I'm sorry to hear that the steak wasn't cooked to your specifications. If this ever happens in the future, please alert our team right away as we're always happy to fix the mistake immediately. We'd love another chance to impress you and hope to see you around soon. Sincerely, Cory Givan, GM
We have dined at Bob's several times. The food is outstanding. Service is top notch. One of the greatest treasurs in Louisville among the many great restaurants in the city.
Thank you for all of your support! We're so glad to see that you've always enjoyed dining with us, and we look forward to seeing you visit again soon. Sincerely, Cory Givan, GM
Food was amazing, we had the filet and it was cooked just like we asked, it came with your choice of potatoes we opted for the baked potatoes and it came with all the fixings, it’s hard to save room for dessert but we got the creme brûlée and it was awesome too. Will definitely come back when we are in town
We're so glad to hear the filet was prepared just the way you like it and that you loved all of the fixins added to your baked potato! We can't wait to see you all the next time you're back in the neighborhood. Sincerely, Cory Givan, GM
We had a terrific meal at Bob Steakhouse. The service was excellent, the server timed herself perfectly. The food was also excellent. The prime rib and the tenderloin were cooked perfectly and tasted great. I just wish they would offer a smaller portion. It is a lot of food to eat. We love the picked vegetables and the bread that come to the table and we are not charged like a lot of places. I had the mushrooms instead of the potato and they were really good. We each had bourbon on the rocks so we did not test the bartenders skills. We really didn't have room for dessert but the waitress convinced us when she said we could share a1/2 portion. We had the brownie almode...oh my it was great... I thought my fried was going to lick the plate. We had terrific experience and they got us out in plenty of time for our show.
It means a lot to know that the attentive service and prime rib were the perfect combination for a wonderful dining experience. We're glad we could convince you to splurge and make a little room for dessert, and we hope you'll come back to visit us again soon. Sincerely, Cory Givan, GM
Conference in the hotel, plus Anniversary this month.
Thank you for the support, Mike! We look forward to seeing you again soon. Sincerely, Cory Givan, GM
Food was excellent. Service was something to be proud of. All in all a great place to eat.
So glad to hear you enjoyed your experience, and please come back to visit sometime soon! Sincerely, Cory Givan, GM
Mike, our server is very well versed on the menu items and provided great suggestions for the table. We enjoyed ourselves and will definitely be back soon.
Mike is great at knowing what menu item everyone will love, so we're glad to hear his talents were put to good use! We can't wait to welcome you back soon. Sincerely, Cory Givan, GM
Very good. Michael our waiter was great and knowledgeable
I'll be sure to pass along your kind words to Michael, Steven! We hope you'll come back to see us again soon. Sincerely, Cory Givan, GM
We were two couples, steak, steak, steak and steak. We shared the smoked salmon, very good, had 2 fillet mignons, a bone in rib eye and the bone in Kansas City strip, all were done to perfection. The accompanying vegetables were all very flavorful. Because their desert menu has everyone's favorites, it didn't matter we were full, we indulged in Carrot Cake, Creme Brulee and Key Lime Pie. Mike was our server and he was exceptional. Great knowledge of the menu and a brief history of Bob's. He timed our meal ideally and the evening flowed wonderfully. Definitely, if you like a good steak, and great service, check out Bob's. Thanks Mike!
We're big believers that there's always room for dessert, Shel, and we're so happy to see that you all agree! It's wonderful to know that everything hit the spot for you, and we hope you all will be back our way soon. Sincerely, Cory Givan, GM
The food was incredible, service was even better. Every person that waited on us went above and beyond, especially Hannah. To say we were impressed is an understatement. We will be returning in the future. Cheers!
Kaelin, we're glad to hear that the service stood out to you on your visit and made it truly memorable! We thank you for the kind words and hope to see you around soon. Sincerely, Cory Givan, GM
Awesome love it !! Chef Cortez is the best !!!
I'll be sure to give the chef your compliments, and I hope you'll come back to see us again soon. Sincerely, Cory Givan, GM
One of the best restaurants in Louisville! Enjoyed every minute of our dinner. The filet mignon was one of the two best steaks I have ever had.
Thank you for the kind words! We hope you'll join us for a steak dinner sometime soon. Sincerely, Cory Givan, GM
Great anniversary dinner at Bob’s. Everything as expected for an upscale restaurant.
We just wanted to wish you another happy anniversary, and we hope to see you back our way sometime soon. Sincerely, Cory Givan, GM
We were visiting Louisville for the first time. Our dinner at Bob's did not disappoint. My husband had steak and I had the crab cake. Being a native Baltimorean, I am very particular about crab cakes. I was not disappointed. The creamed corn was amazing. I topped my dinner off with crème Brule--YUM!
Fabulous. Great service. We love Bob’s been to four of them❤️
Thank you for all of your support! We hope to see you back at our tables sometime soon. Sincerely, Cory Givan, GM
Glad you enjoyed everything, Erik! Come back to see us anytime. Sincerely, Cory Givan, GM
Excellent steak! Very good service
Larry, we're so happy to hear that you loved the steak, and we hope you'll be back to see us sometime soon! Sincerely, Cory Givan, GM
Great service by Troy! Everything was wonderful all around.
We'll be sure to pass along your kind words to Troy, and we do hope you'll be back our way sometime soon. Sincerely, Cory Givan, GM
Bartender was great, knowledgeable and provided good service in the bar area. Good spot for cocktails.
Dining room was bit noisy. Steaks are good, not the best I’ve had in Louisville. Convenient spot for business dinners.
It's nice to see that the cocktails and kind service impressed you, and we appreciate your feedback. We do hope you'll come back to see us again soon. Sincerely, Cory Givan, GM
Fantastic experience with wonderful service by Troy and Anthony. Food was top notch!
We appreciate the wonderful review, and I'll be sure to share your kind words with the team. We hope to see you visit sometime soon. Sincerely, Cory Givan, GM
Beautiful ambience and service was great. The food is reasonably priced.
A cozy atmosphere can add to a wonderful dining experience, Jennifer, so we're happy to see a review like this! We hope you'll be back to visit sometime soon. Sincerely, Cory Givan, GM
Hopeful- not great- SERVICE OUTSTANDING- Requested booth - got a bad table - requested filet charred medium rare - sent two steaks back - wanted sooo much to like bobs but conference center atmosphere was the icing on the cake - tables left uncovered on Saturday night like they were getting ready for a banquet- sad
We're very sorry to hear that your experience didn't meet your expectations. We're always happy to make accommodations for our guests to ensure that you have a wonderful dinner, and I can assure you that I'll be looking into your visit. I just wanted to apologize once again, and I hope you'll consider giving us another opportunity to show you what we're all about. Sincerely, Cory Givan, GM
Service was amazing as soon as we walked in the door. Michael was phenomenal. He was knowledgeable about the entire menu & was attentive without being obtrusive. Food was excellent. We will definitely be back.
James, we're happy to see that you received a warm welcome from the moment you walked through the doors! We look forward to seeing you visit again sometime soon. Sincerely, Cory Givan, GM
From the time we walked in the door the hospitality was great ! Our waitress was awesome ! My husband is vegan and she took very good care of him. The chef Cortez fixes him a meal to die for. We are so very thankful for everything Bobs did for us to make our anniversary dinner a wonderful night.
It was our pleasure to roll out the red carpet for your anniversary and make sure everything exceeded your expectations! We thank you for the kind words and hope to see you visit again soon. Sincerely, Cory Givan, GM
Great place to entertain. Beautiful place and service was off the charts.
We're happy to hear that the warm atmosphere and kind service made for a great experience, and we hope you'll come back to visit us again soon. Sincerely, Cory Givan, GM
Excellent customer service! Wonderful experience! Great food
Thank you for the kind words! We're so glad you had a great visit, and we look forward to seeing you again soon. Sincerely, Cory Givan, GM
Our server was Mike and he did an excellent job!
I'll be sure to pass along your kind words, Buster, and we hope you'll visit again soon! Sincerely, Cory Givan, GM