Black Rock - Utica - PRIORITY SEATING

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1. JF

   JohnF

   Detroit

   4 reviews

   3.0

   4 reviews

   Dined 2 days ago

   overall3food3service3ambience1

   Not for me. Sides get cold while you’re cooking your steak. Not for me. To expensive for doing most of the work.

   Report
2. OT

   OpenTable Diner

   Phoenix

   3 reviews

   5.0

   3 reviews

   Dined on January 28, 2023

   overall5food5service5ambience5

   The birthday volcano was delicious, get it if your celebrating any occasion.

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3. OT

   OpenTable Diner

   Detroit

   1 review

   3.0

   1 review

   Dined on January 21, 2023

   overall3food4service3ambience4

   Service was the biggest issue. Waitress never came to check that all was good, which it wasn’t, missing food items that we ordered. If waitress is not the one to deliver the meal she should make a point to come by right after to be sure all is well. Missing side dish was delivered after 2 of us completed our meal. Since the food does not need to be cooked, they brought it out way to soon, still finishing salad. Side dishes were cold before we got to them. Food was ok but I don’t expect to find gristle in a filet.

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4. OT

   OpenTable Diner

   1 review

   5.0

   1 review

   Dined on January 13, 2023

   overall5food5service5ambience4

   The taste of the food was so good. It would be better if the light is a bit bright. The sever was nice and birthday event was interesteing :)

   Report
5. RT

   RebeccaT

   Detroit

   2 reviews

   5.0

   2 reviews

   Dined on January 11, 2023

   overall5food4service5ambience5

   Our waiter, Tony, was amazing. We liked our food but it has been better at other Black Rock restaurants. We will give them a second chance though.

   Report
6. L

   Lynn

   1 review

   1.0

   1 review

   Dined on December 28, 2022

   overall1food1service1ambience1

   Crab legs were cold. My 37.00 steak wasn’t cooking on the black rock. Waitress checked on us at the beginning was not aware it wasn’t cooking at that time. Never came back and I had to use someone else’s rock at the table. My steak was like rubber at that point. The rice that I ordered with it was hard. So I didn’t eat that. When I told the waitress she blow it off so I asked to speak to a manager and the manager said that they were just too busy. I’m not really sure why your restaurants are so busy when most everyone who comes in your door cook their own food. I don’t think I’ll be coming back to this location again. It’s not the first time I’ve had bad service. I do have to say your coconut shrimp was amazing. Thank you for that.

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7. OT

   OpenTable Diner

   Detroit

   7 reviews

   vip
   4.0

   7 reviews

   Dined on December 27, 2022

   overall4food5service5ambience3

   One of our favorite restaurants however they always seem to be under staffed. We had priority seating and was told there’s a 2 hour wait while half the restaurant was empty. Went last New Year’s Eve and they weren’t taking walk ins because they didn’t have enough staff.

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8. MB

   MiaBaby

   1 review

   5.0

   1 review

   Dined on December 19, 2022

   overall5food5service5ambience5

   I love it, one of my favorite restaurants ever!!!!!!

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9. JB

   JenniferB

   1 review

   1.0

   1 review

   Dined on December 18, 2022

   overall1food4service4ambience4

   We waited almost an hour and was being told that it would be ten minutes they are clearing a table off. Then we would see people get sat who came after us multiple times. Went up multiple times to check. Finally another hostess took the table and sat us. It was our first time and was a horrible start

   Report
10. MT

    MyciayaT

    1 review

    5.0

    1 review

    Dined on December 18, 2022

    overall5food5service4ambience4

    Tina our waitress was great she worked her area very well . The guy he is a busser I believe with blonde hair he was really nice also

    Report
11. PW

    PorshiaW

    1 review

    5.0

    1 review

    Dined on December 18, 2022

    overall5food5service5ambience5

    Perfect place to go for a nice birthday dinner, good talks with good people!

    Report
12. RO

    RobertO

    Detroit

    4 reviews

    1.0

    4 reviews

    Dined on December 10, 2022

    overall1food1service1ambience1

    It was a awful experience our appetizers came out after twenty five minutes plus and were cold . I tried to order the soup trio and was told that was no longer a option. I then ordered a reuben sandwich and the server came back to say they were out of corn beef,and let her go get the menu to bring back again because now I have to find a third option. My wife ordered a salad with bacon which she didn’t receive until remind the server. We told the server it was our first time there and we were celebrating my wife’s birthday and she seemed to have as much knowledge of the menu as of us and never acknowledge my wife’s birthday. The lack of menu items , the server lack of knowledge about the menu and her inability to play attention to details, slow service, cold food , all contributed to an horrible first experience at this establishment!

    Report
13. OT

    OpenTable Diner

    Detroit

    1 review

    1.0

    1 review

    Dined on December 8, 2022

    overall1food1service2ambience1

    Our rule is 3 and done. We like to try a place 3 times before never going back. Tonight was our 3rd time and definitely our last. The food is sub par at best. Service is okay when they are available. Overall each time we have been here it as been a total let down. Hopefully they can figure out a way to turn this place around.

    Report
14. S

    Stacy

    Detroit

    1 review

    vip
    1.0

    1 review

    Dined on December 7, 2022

    overall1food1service1ambience1

    Very disappointing. The food was terrible, especially for such high prices.

    Report
15. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on December 6, 2022

    overall5food5service5ambience5

    Me and my fiancé came in for dinner for our anniversary and everything was amazing ! Our server was immaculate , and definitely delivered genuine hospitality even though she was also waiting on a large party behind us. I wish I could remember her name but I remember she was a manager as well. Overall , I highly recommend Black Rock !

    Report
16. OT

    OpenTable Diner

    Detroit

    3 reviews

    5.0

    3 reviews

    Dined on December 4, 2022

    overall5food5service5ambience5

    A great place for a fun and relaxing dinner. Awesome steaks, generous sides and nice assortment of menu items.

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17. OT

    OpenTable Diner

    Detroit

    1 review

    4.0

    1 review

    Dined on November 18, 2022

    overall4food4service4ambience3

    Nice experience and our server was great

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18. D

    Disappointed

    Detroit

    2 reviews

    1.0

    2 reviews

    Dined on November 12, 2022

    overall1food1service1ambience1

    Went for Veterans Day, waited a half hour past our priority seating time, then were told the Veterans Day meal voucher was only from 11:00am to 3:00 pm. We left without eating

    Report
19. P

    Peggy

    Detroit

    7 reviews

    4.0

    7 reviews

    Dined on November 4, 2022

    overall4food4service5ambience4

    Great service- best part was our server

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20. OT

    OpenTable Diner

    Detroit

    2 reviews

    3.0

    2 reviews

    Dined on October 29, 2022

    overall3food4service1ambience4

    Our waitress was unattentive. She basically ruined our whole experience. We were seated for 10 mins and no one approached us until we asked for the watress. Then we had to keep asking for forks, water from another person because she was nowhere to be found. Also she rushed us to pay our bill.

    Report
21. ES

    EricS

    1 review

    4.0

    1 review

    Dined on October 29, 2022

    overall4food5service5ambience4

    Only issue I have is that staff wouldn't seat us until our whole party arrived, not everyone moves at the same pace are whole party did not arrive at the exact time that we set up. It would be great to make people be exactly on time but it just isn't realistic, we had multiple people coming from different places so a little leancy could still work for the restaurant and its customers.

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22. JM

    JessicaM

    1 review

    5.0

    1 review

    Dined on October 29, 2022

    overall5food5service5ambience5

    Our server Kyle was the absolute best! The food was great.

    Report
23. DC

    DaranC

    Detroit

    4 reviews

    vip
    5.0

    4 reviews

    Dined on October 27, 2022

    overall5food5service5ambience5

    The food and service was excellent

    Report
24. r

    roketsciontist

    Detroit

    1 review

    5.0

    1 review

    Dined on October 26, 2022

    overall5food5service4ambience4

    I paid a lot of money to cook my own steak, and it was totally worth it. I don’t leave the steak on the rock, I cook each slice individually so each bite is perfectly cooked and hot when I put it in my fork!

    Report
25. D

    Donnymag

    Detroit

    4 reviews

    4.0

    4 reviews

    Dined on October 22, 2022

    overall4food4service5ambience3

    We enjoy going to Black Rock. My 9year old son really likes cooking his own steak, and he’s pretty good at it. The chili is a little sweet, but I think it’s very good. Kyle our waiter was very friendly, very attentive to our questions and needs. We will definitely go back soon!

    Report
26. MR

    MichaelR

    Detroit

    2 reviews

    3.0

    2 reviews

    Dined on October 16, 2022

    overall3food3service5ambience3

    Initial impression was not good; dour greeter. Took us into the bar. Drink menu had no prices, sever was slow to arrive. So while it didn't start out great, the server rescued the meal. Very friendly and attentive once she arrived. Food was OK. Menu was a little complicated (lots of options to decide, etc). All things considered it was a good experience. My worry about going back would be if we got saddled with a grumpy server, and from the looks of it there were plenty of them.

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27. OT

    OpenTable Diner

    1 review

    1.0

    1 review

    Dined on October 16, 2022

    overall1food1service1ambience1

    Very Horrible Service.

    Report
28. Q

    Queenkita91

    Detroit

    1 review

    5.0

    1 review

    Dined on October 12, 2022

    overall5food5service5ambience5

    Birthday Girl first time at Black Rock!

    Report
29. D

    Dustysit

    Detroit

    14 reviews

    5.0

    14 reviews

    Dined on October 11, 2022

    overall5food5service5ambience5

    Love this location! They have some of the best chili around, so glad it is back for the fall, we missed it during the summer, when they pulled it from the menu.

    Report
30. T

    Tledford

    Atlanta

    7 reviews

    4.0

    7 reviews

    Dined on October 1, 2022

    overall4food4service5ambience4

    Ariel was an excellent waitress. The Black Rock cooking experience was very good as well.

    Report
31. SP

    SarahP

    1 review

    1.0

    1 review

    Dined on September 25, 2022

    overall1food1service1ambience1

    One of the worst dining experiences we've had. The food was not worth the price and our service was unsatisfactory also. We are from out of town but will not recommend this restaurant to anyone.

    Report
32. KU

    KarenU

    Indiana

    5 reviews

    5.0

    5 reviews

    Dined on September 25, 2022

    overall5food5service5ambience4

    This was our first experience at Black Rock, and we enjoyed it very much! Seated immediately, great staff, food was really tasty! I enjoyed the atmosphere and definitely appreciated having the Lions game on every TV, just to keep up with the score! The birthday desert was lovely and enjoyed by the entire party! Thanks again for a memorable experience!

    Black Rock - Utica - PRIORITY SEATINGResponded on September 29, 2022This review made our day! Thank you for taking the time to share with us and the community. We can't wait to see you again!

    Report
33. MD

    MicheleD

    Northern MI

    6 reviews

    4.0

    6 reviews

    Dined on September 24, 2022

    overall4food4service4ambience3

    Very friendly service and priority seating worked out great and we were seated right away.

    Black Rock - Utica - PRIORITY SEATINGResponded on September 29, 2022Michele, we appreciate you for letting others know about your experience! We hope to see you again in the future.

    Report
34. JC

    JulieC

    1 review

    5.0

    1 review

    Dined on September 17, 2022

    overall5food5service5ambience5

    Loved this location. We've eaten at the Hartland Black Rock several times. We enjoyed the outdoor seating and the flow of the evening. Thanks for the great food and great service.

    Black Rock - Utica - PRIORITY SEATINGResponded on September 29, 2022Julie, thank you for this amazing review! We really appreciate your business.

    Report
35. D

    Delphinep

    Detroit

    3 reviews

    5.0

    3 reviews

    Dined on September 17, 2022

    overall5food5service5ambience5

    We like going to Black Rock once in. While. It’s different. You cook your meat on a hot stone. It’s fun. The sides are good too.

    Black Rock - Utica - PRIORITY SEATINGResponded on September 29, 2022Delphine, we appreciate you for letting others know about your experience! We hope to see you again in the future.

    Report
36. OT

    OpenTable Diner

    Detroit

    1 review

    5.0

    1 review

    Dined on September 2, 2022

    overall5food5service5ambience5

    Great But word to the wise don’t wear your favorite outfit or you make it splashed with grease

    Report
37. DH

    DominiqueH

    1 review

    5.0

    1 review

    Dined on August 24, 2022

    overall5food5service5ambience5

    Great place I loved it I will be returning the staff was very nice

    Report
38. LD

    LDHJr

    Northern MI

    3 reviews

    5.0

    3 reviews

    Dined on August 20, 2022

    overall5food4service5ambience3

    The food was pretty good the smoke in there was a little much at times for the family but cooking the steak myself loved that for sure.

    Report
39. M

    Mirakal556765668900654355

    Detroit

    3 reviews

    5.0

    3 reviews

    Dined on August 7, 2022

    overall5food5service5ambience5

    It was my boo bday and it was amazing.

    Report
40. OT

    OpenTable Diner

    Detroit

    7 reviews

    vip
    1.0

    7 reviews

    Dined on August 7, 2022

    overall1food2service2ambience1

    My reservation was for 4:15 on a Sunday. When I arrived they told me that I’d have to wait because ALL of the servers were in a meeting. The restaurant had patrons dining. So you can imagine how confusing it was that the entire waitstaff was in a meeting. When the hostess sat us, the both appeared dirty. The seat and the table had liquid all over the place. Naturally we asked to move. The next booth had the same issue, so we moved…the third booth had the same issue. So we just asked them to clean the table. After a few minutes of sitting in the booth the ceiling began leaking. There was a leak in the ceiling above the entire section, yet they continued to seat the area. To top it all off we had a serving in training and her trainer was not teaching her to check on her tables. I had to get up and grab my own side plate. The ribeye was tough and the overall experience was terrible. I wouldn’t recommend this location to anyone.

    Report