Black Rock - Portage - PRIORITY SEATING

4.4
274 Reviews
$31 to $50
Steakhouse
Black Rock Bar & Grill, an award winning steakhouse specializing in certified angus beef steaks served on a sizzling stone.

Due to our high volume and traffic, we cannot hold tables for parties like a reservation system. We have a system called Priority Seating. This system secures a table within our restaurant, however, it does not guarantee an exact seat by time. Priority is placed on your party, and if we are on a wait, your party is placed on top of the wait list as a priority. We will seat you as fast as possible, but cannot guarantee an exact time. If the restaurant is not busy, we will seat the party upon arrival.

Safety precautions

Cleaning & Sanitizing
  • Surfaces sanitized between seatings
  • Common areas deep cleaned daily
  • Digital, disposable or sanitized menu provided
Physical Distancing
  • Limited number of seated diners
  • Distancing maintained in common areas
  • Extra space between tables
Protective Equipment
  • Waitstaff wear masks
  • Diners must wear masks unless eating or drinking
Screening
  • Sick staff prohibited in the workplace
  • Staff temperature check required
  • Contact tracing information collected
What 274 people are saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.4based on recent ratings
4.7
food
4.5
service
4.4
ambience
4.3
value
Noise · Moderate
87% of people would recommend it to a friend
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OT
OpenTable Diner
1 review
Dined a day ago
Overall5food5service5ambience5

Priority seating was for 7:15pm. Received a text around 7:50pm. Food was great!

OT
OpenTable Diner
Detroit
2 reviews
Dined 6 days ago
Overall5food5service5ambience5

Mother’s Day meal.

f
foodietwinmomma
Cleveland
3 reviews
Dined on May 6, 2021
Overall5food5service5ambience5

Took family from out of town and they loved it! Will visit again.

BR
BrianR
Detroit
1 review
Dined on May 1, 2021
Overall5food4service5ambience3

We ate here on a busy Saturday evening, Western Graduation, and prom. We waited 20 minutes for our priority seating not bad at all.

EV
EricV
Grand Rapids
3 reviews
Dined on April 30, 2021
Overall5food5service5ambience4

April is a very attentive server. Our glasses never ran out and our food was service was prompt and correct the first time.

B
Brian
Chicago
1 review
Dined on April 30, 2021
Overall1food3service2ambience4

The restaurant itself was exceptionally clean and the ambiance was great. Our server was attentive and helpful.

1: The reservation was essentially pointless as we were seated after walk-ins.
2: We were told to wait at the bar and then told to leave the bar because a large group had taken all the chairs (a violation of their own policy and because we were standing we were asked to leave the bar.
3: We went to the area by the hostesses, looked on our phones for about five minutes, were then asked to leave and wait outside the building (no signs or any inform prior, just attitude from hostesses)
4: Finally called for a table 45 minutes after reservation time, I asked to speak to a manager. I was ignored.
5: when I talked to our waitress (who was otherwise very good) I explained what happened and she said ‘it sounds like this has been a rough one for you’. She offered us a free desert the next time we visited even after we stated that we were from out of town.
6: Also got splashed in the face with boiling hot garlic butter from their bubbling shrimp when it flashed at the table.
7: the manager did stop by for less then 5 seconds with a ‘good to see you’, he obviously was told nothing about all the BS that happened during the night… he proceeded on before I could respond.
This place is a personnel disaster and the food was mediocre. I would avoid it until they can get their act in order.

JV
JohnV
Denver
1 review
Dined on April 29, 2021
Overall2food2service2ambience1

Over hyped. First time there for us. Food was very ho--hum. Steak was small for its price and was somewhat grisly. I was the only one at the table who did the rock thing. It was OK but if I had to do it over I probably wouldn't do it. We initially had a young man ask if we wanted a beverage before dinner. We asked to see a wine list. He simply pointed at a barcode sticker on the table and told me to scan it. (I did and could still not see any wine choices). We never saw him again and about 15 minutes later a waitress showed up and was very helpful. It's noisy unrelaxing atmosphere and very pricy. No thanks.

JT
JenniferT
Detroit
1 review
Dined on April 25, 2021
Overall3food4service2ambience3

Hostess was rude. Told us we could not wait inside for our table, so we waited in our car. When we went inside to be seated, there were a bunch of people waiting inside to be seated. So apparently it was only our group that wasn’t welcomed inside....

OT
OpenTable Diner
Detroit
2 reviews
Dined on April 25, 2021
Overall5food5service5ambience5

Very good experience. Tasty food and good waiter.

OT
OpenTable Diner
Chicago
4 reviews
Dined on April 25, 2021
Overall5food5service5ambience5

18th birthday party

K
Kimbe
Grand Rapids
1 review
Dined on April 24, 2021
Overall3food4service2ambience3

Food was good, rib eye could have been more tender.
Couple that came in after us (at the bar) got acknowledged and served before us. Had to flag bartender down to ask to order and ask for a 2nd drink. Over all not very attentive.

RM
RodMoore
Indiana
16 reviews
Dined on April 24, 2021
Overall5food5service5ambience5

We had a great dinner. Our table had a combination of both cooked food and cooking at the table. The food was good and plenty of space between tables.

U
Unknown
San Francisco
1 review
Dined on April 23, 2021
Overall2food5service5ambience4

Had priority seating for 7:30 and still had to wait 30 minutes before we were seated, not sure what the benefits of the priority seating are if you are still waiting that long.

Service(Sophia) was great!! Food was good.

NH
NickH
Grand Rapids
1 review
Dined on April 23, 2021
Overall4food4service4ambience4

Great food! We were seated in a reasonable amount of time.

OT
OpenTable Diner
Grand Rapids
1 review
Dined on April 21, 2021
Overall5food5service5ambience5

Great food. Great service. Covid protocols followed

PM
PamelaM
Detroit
1 review
Dined on April 20, 2021
Overall5food5service5ambience5

I enjoyed the outing it was 3 couples and we really enjoyed our dinner and being able to socialize with our friends.. thank you for your great hospitality.

OT
OpenTable Diner
Grand Rapids
2 reviews
Dined on April 18, 2021
Overall3food5service1ambience4

Service was awful. Food came before appetizers. Once that happened the waiter just kept walking by and never asked if we needed refills until we were almost done eating. It would have been better if he was super busy, but he kept walking right past us.

OT
OpenTable Diner
Grand Rapids
2 reviews
Dined on April 18, 2021
Overall4food5service4ambience4

Always good food and experience. Did have to wait a short time even with priority seating reservation.

LT
LeslieT
Chicago
1 review
Dined on April 17, 2021
Overall4food5service5ambience4

Excellent food but would not recommend priority seating. We still waited 50 minutes for our table.

M
Mojee
Dallas
1 review
Dined on April 10, 2021
Overall4food4service4ambience4

Food was excellent. The sizzling on the rock is novel but the added smoke in the restaurant is questionable.

TL
TiffanyL
Grand Rapids
4 reviews
Dined on April 9, 2021
Overall5food4service5ambience5

super good food, always have a nice dinner and a nice time!

T
Tomato
Detroit
1 review
Dined on April 9, 2021
Overall5food5service5ambience5

Food was excellent and the wait time was better than usual.

CF
CarolF
Grand Rapids
7 reviews
Dined on April 4, 2021
Overall5food5service5ambience5

I love this concept because you cook the meat to your own preference. I also love the side sauces that make the steak taste out of this world! I am eating keto and it's easy to stay on my diet and still enjoy dining out!

MM
MelissaM
Grand Rapids
1 review
Dined on April 4, 2021
Overall5food5service5ambience5

Our sever was great! It was our first time ever and we’ll be back!

r
rebf
Grand Rapids
2 reviews
Dined on April 3, 2021
Overall4food5service4ambience4

Had date night with the wife and we really enjoyed or time there together, we had to wait about 10 minutes for seating, the service and food was excellent. The only thing I wish for is that the meal wouldn't of come out so quick, we hadn't finished our salads yet and the meal was already there, but its hard to complain about fast service. Still a wonderful date night with the wife.

JK
JadeK
Indiana
1 review
Dined on April 2, 2021
Overall5food5service4ambience4

We love Black Rock and will definitely go back, the priority seating was very helpful and a must for this restaurant.

JS
JessieS
Grand Rapids
1 review
Dined on March 28, 2021
Overall5food5service5ambience5

Great service very good food awesome server. Bathrooms are not great.

OT
OpenTable Diner
Grand Rapids
1 review
Dined on March 27, 2021
Overall2food3service3ambience2

My wait was a hour and 15 minutes past my reservation time which is kind of ridiculous

NA
NathanA
Grand Rapids
1 review
Dined on March 27, 2021
Overall5food5service5ambience5

EVERYTHING was awesome! Food, drink and service. One of our favorite places in Kalamazoo.

OT
OpenTable Diner
Grand Rapids
2 reviews
Dined on March 26, 2021
Overall5food5service5ambience5

Soooo good!! Long, long wait. But totally worth it!!

EV
EricV
Grand Rapids
3 reviews
Dined on March 26, 2021
Overall5food5service5ambience5

My server, April, was super fast and attentive. My order was correct the first time and my drink wasn't ever empty! Will definitely be requesting her on my next visit.

OT
OpenTable Diner
Grand Rapids
1 review
Dined on March 24, 2021
Overall1food3service2ambience2

I got there and advised I had priority seating. They told me it would be 15-20 minutes for my table for 2 people. Then I was told I couldn’t wait in the lobby and to go to my car. We all had masks on, so why do I need to wait in my car?? This should have been advised to me when I made the reservation because I would have cancelled. Then I had to wait 25 minutes for a table which was longer than I was told. I ordered a 6oz. filet mignon with mushrooms. The mushrooms never showed up and I’ve never had a more tough, hard to cut filet mignon. The experience was not good.

KM
KatieM
Grand Rapids
1 review
Dined on March 24, 2021
Overall5food5service5ambience5

Great food and drinks. The pretzels and cheese fondue are so good. The strawberry fields salad is excellent and I don't usually like salads. I also enjoyed the 6 oz. sirloin and cooked it on the black rock. It's a unique experience and so many great choices.

A
vipAndre
San Francisco
43 reviews
Dined on March 22, 2021
Overall5food5service5ambience5

Like it
Great place

A
vipAndre
San Francisco
43 reviews
Dined on March 20, 2021
Overall5food5service5ambience5

Always good

LP
LisaP
Las Vegas
1 review
Dined on March 20, 2021
Overall1food5service5ambience1

Priority seating still took over an hour!! Even though a table was behind us (not a distance table) empty for 45 minutes! The hostess was not helpful and seemed to be bothered

M
Michelle
Grand Rapids
4 reviews
Dined on March 20, 2021
Overall4food5service4ambience5

Our meals were great as always. Waited over 1 hour to be seated. Gal at the desk said it would only be 10 mins and claimed to text saying we were ready to be seated but never did. Server was very nice, but seems she was attentive to only certain other tables.

A
vipAndre
San Francisco
43 reviews
Dined on March 19, 2021
Overall5food5service5ambience5

Great location

C
vipCheryl
Grand Rapids
71 reviews
Dined on March 13, 2021
Overall5food5service5ambience3

The wait even with priority seating was an hour. But as they pointed out, w/o priority seating the wait was 2 hours and a half. The food was great as usual. Our server was wonderful, very attentive.

DH
DebraH
Grand Rapids
15 reviews
Dined on March 13, 2021
Overall4food5service4ambience4

I would have given 5 stars but we waited an hour to get to our table even with the priority seating. They said 30 minutes but it was almost an hour.

FAQs

Black Rock - Portage - PRIORITY SEATING does offer delivery in partnership with Uber Eats.

Black Rock - Portage - PRIORITY SEATING is rated 4.4 stars by 274 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.