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Black Rock - Portage - PRIORITY SEATING, Portage, MI

Black Rock - Portage - PRIORITY SEATING

4.3
4.3
821 Reviews
$31 to $50
Steakhouse
Black Rock Bar & Grill, an award winning steakhouse specializing in certified angus beef steaks served on a sizzling stone.

Due to our high volume and traffic, we cannot hold tables for parties like a reservation system. We have a system called Priority Seating. This system secures a table within our restaurant, however, it does not guarantee an exact seat by time. Priority is placed on your party, and if we are on a wait, your party is placed on top of the wait list as a priority. We will seat you as fast as possible, but cannot guarantee an exact time. If the restaurant is not busy, we will seat the party upon arrival.

Request Priority Seating

2 people

7:00 PM


Booked 4 times today

Order delivery or takeout

Additional information

  • Dining style
    Casual Dining
  • Price
    $31 to $50
  • Cuisines
    Steakhouse, Meat
  • Hours of operation
    Daily 11:00 am–10:00 pm
  • Phone number
    (269) 459-9427
  • Payment options
    AMEX, Discover, Mastercard, Visa
  • Dress code
    Casual Dress
  • Neighborhood
    Kalamazoo
  • Cross street
    Westnedge Avenue
  • Parking details
    Private Lot
  • Additional
    Banquet, Bar/Lounge, Beer, Cocktails, Full Bar, Happy Hour, Non-Smoking, Patio/Outdoor Dining, Private Room, Wheelchair Access, Wine

What 821 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

4.3
4.3 based on recent ratings
  • 4.4Food
  • 4.3Service
  • 4.1Ambience
  • 4Value

NoiseModerate

Loved For

  • Grand Rapids / Western Michigan

    Hot spot

  • Grand Rapids / Western Michigan

    Steakhouse

821 Reviews
  1. OpenTable Diner

    Detroit

    1 review

    4.0

    1 review

    Dined on April 7, 2024

    1. Overall 4
    2. Food 5
    3. Service 2
    4. Ambience 5
    Food was fantastic. The service was okay, long waits for bare minimum.

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  2. OpenTable Diner

    Chicago

    4 reviews

    3.0

    4 reviews

    Dined on April 5, 2024

    1. Overall 3
    2. Food 2
    3. Service 4
    4. Ambience 2
    Service was good, food was not. Soups were cold, fries were cold, and you cook your own meet so the only thing coming out of the kitchen hot were the rocks. Also they do not give you separate utensils to touch the raw meat. Add tongs to the table!! I don’t want to use the same fork to touch raw meat and then eat with.

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  3. OpenTable Diner

    Grand Rapids

    1 review

    4.0

    1 review

    Dined on March 31, 2024

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 4
    Didn’t realized that you could not order off menu in

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  4. LyndseyW

    Grand Rapids

    2 reviews

    2.0

    2 reviews

    Dined on March 24, 2024

    1. Overall 2
    2. Food 2
    3. Service 3
    4. Ambience 2
    We were on the priority list and still had to wait 45 minutes to be seated. Food was not cooked as requested, items were lukewarm, servers upgraded items at a charge when they were not asked for. The server was very attentive and kind throughout the night, but it was not the best experience that we'd hoped for for my mom's 70th birthday dinner.

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  5. ToniS

    Indiana

    2 reviews

    5.0

    2 reviews

    Dined on March 22, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Had a great dinner and enjoyed our waiter ! Everything was delicious and Drinks were good except the smoked old fashioned was nearly a 1/2 a glass. Felt cheated!

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  6. OpenTable Diner

    Grand Rapids

    4 reviews

    5.0

    4 reviews

    Dined on March 22, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Celebrating husband’s birthday. Was a nice time with granddaughter. We all enjoyed our time and food at Black Rock.

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  7. OpenTable Diner

    Guanajuato

    1 review

    5.0

    1 review

    Dined on March 12, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Great birthday celebration. Food and service was excellent

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  8. AngieF

    Orlando

    2 reviews

    3.0

    2 reviews

    Dined on March 10, 2024

    1. Overall 3
    2. Food 3
    3. Service 3
    4. Ambience 4
    Been many times but this one was lack luster. Stones were warm not hot. Took a very long time. And still disappointed you have to choose a salad or soup as a side vs any two sides.

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  9. OpenTable Diner

    Chicago

    5 reviews

    4.0

    5 reviews

    Dined on March 9, 2024

    1. Overall 4
    2. Food 4
    3. Service 5
    4. Ambience 4
    We enjoyed this unique dining experience. We ordered a soup flight. I love the idea of trying 3 soups! One was not hot (temperature) enough for me, but otherwise all were pretty tasty. Delicious chopped salad! We enjoyed cooking our steaks and shrimp skewers on a black rock, but it felt a little rushed trying to cook - and not over-cook - the meat. I suggest placing some of it off the stone & to the side for a more relaxed dinner. Additionally, my husband does not recommend the ribs. As with this type of dining, there was a lot of smoke & steam, which gave the restaurant a very smoky atmosphere. By the end, I figure we all smelled like a grilled steak, but hey, who doesn’t like that scent?!

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  10. JackW

    Indiana

    1 review

    3.0

    1 review

    Dined on March 9, 2024

    1. Overall 3
    2. Food 2
    3. Service 2
    4. Ambience 5
    I was disappointed. We got seated quickly and our waitress was attentive, at first. When our meals arrived, everything was cold. 2 of the three of us opted to have our steaks cooked, perhaps that was part of the issue. The butter wouldn’t even melt on my mashed potatoes. I didn’t say anything to our server, because we never saw her again until she gave us our $100+ bill. We won’t be back.

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  11. OpenTable Diner

    Grand Rapids

    3 reviews

    5.0

    3 reviews

    Dined on March 4, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Great place….great food…. Great atmosphere…. Great service

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  12. OpenTable Diner

    Chicago

    3 reviews

    5.0

    3 reviews

    Dined on March 3, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    It as a great night to celebrate sons birthday! Food was excellent.

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  13. PeterS

    Grand Rapids

    2 reviews

    2.0

    2 reviews

    Dined on March 2, 2024

    1. Overall 2
    2. Food 2
    3. Service 1
    4. Ambience 4
    I was incredibly disappointed with this restaurant. First, the positives. The priority seating through Open Table worked fine and we were seated within one minute of our "seating" time. The salads that we got were also good, and the appetizer was fine, if not spectacular. The problems were really bad though. This is a "cook-it-yourself" restaurant. That's the gimmick, which we went into our meal knowing, and which is fine. But, from the time that we placed our orders for entrees, until the uncooked food arrived at our table was over an hour. Our waitress also walked by our table at least a half-dozen times during this hour, but would not even make eye contact with us, let alone to make any attempt to explain the delay. This was some of the worst service that I've had in a long time. Then, when the food arrived, it was incredibly bland. My wife ordered a steak, which was okay. But, I ordered the Ahi Tuna. It was just a slab of uncooked and unseasoned tuna. Even after cooking it myself on the stone, it was disgusting and I did not come close to finishing it. We will not be back.

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  14. Cheryl

    Chicago

    111 reviews

    vip
    4.0

    111 reviews

    Dined on March 1, 2024

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 3
    food good as always service ok. very loud but overall good

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  15. JeffE

    New York City

    2 reviews

    vip
    5.0

    2 reviews

    Dined on February 29, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4
    Seven was simply outstanding handling our party of 10! Amazing hospitality, service and thoughtfulness.

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  16. OpenTable Diner

    Grand Rapids

    1 review

    5.0

    1 review

    Dined on February 25, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Awesome! Great food! Great Service! We really love to eat there!

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  17. OpenTable Diner

    Indiana

    7 reviews

    4.0

    7 reviews

    Dined on February 24, 2024

    1. Overall 4
    2. Food 4
    3. Service 5
    4. Ambience 5
    Service was amazing here, even tho it was busy the waitress was super nice and attentive

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  18. RandyR

    Las Vegas

    1 review

    2.0

    1 review

    Dined on February 24, 2024

    1. Overall 2
    2. Food 5
    3. Service 3
    4. Ambience 2
    2 hour visit with 3 kids. It was delicious but a long wait

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  19. OpenTable Diner

    Grand Rapids

    1 review

    5.0

    1 review

    Dined on February 24, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    As always the food and service was outstanding. The waitress was super friendly. This is the restaurant we always choose to celebrate birthdays at and Saturday we were celebrating my dad’s birthday. We definitely had a blast. There were seven of us and they seated us very quickly. We will be back in April to celebrate my mom.

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  20. JohnM

    Grand Rapids

    1 review

    5.0

    1 review

    Dined on February 23, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Excellent food and very good service. Prices were reasonable for what we had to eat. Enjoyed the experience

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  21. Dashi

    Grand Rapids

    1 review

    4.0

    1 review

    Dined on February 20, 2024

    1. Overall 4
    2. Food 4
    3. Service 5
    4. Ambience 2
    My husband loved grilling his steak on the hot rock! He said it was the best! I got the chicken stir fry, the rice was not good!! It was loud with rattling carts going by! Not much of an atmosphere!

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  22. OpenTable Diner

    Grand Rapids

    1 review

    3.0

    1 review

    Dined on February 18, 2024

    1. Overall 3
    2. Food 5
    3. Service 5
    4. Ambience 4
    The priority seating did not work out well, as our 6:15 priority registration saw us seated at 7:00. Admittedly the parking lot and restaurant were packed. But the server was very friendly and responsive and we were very pleased. Our appetizers were missed, eventually served with our meals. We have been here several times to eat and this wait time was unusual.

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  23. OpenTable Diner

    San Francisco

    4 reviews

    vip
    5.0

    4 reviews

    Dined on February 18, 2024

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 5
    First time in and very cool place to get dinner with cooking your steak. Only down side was out of five of us the salmon that wasn’t cooked in the rock came out a cool like it sat for awhile waiting for other items for the table. But service was great and will be back for round two next time we are in town.

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  24. Rach

    Grand Rapids

    1 review

    4.0

    1 review

    Dined on February 15, 2024

    1. Overall 4
    2. Food 5
    3. Service 5
    4. Ambience 5
    Priority seating wasn’t great. We waited almost 2 hours..

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  25. SL900

    Grand Rapids

    10 reviews

    1.0

    10 reviews

    Dined on February 14, 2024

    1. Overall 1
    2. Food 4
    3. Service 1
    4. Ambience 1
    Even with priority seating I had over an hour wait to be seated, walk ins were over 2 hours, but on days like yesterday they should only be taking reservations!!!! Why did I set up the reservations a month prior just to sit and stand in line for over 1 hour!

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  26. LindaW

    Grand Rapids

    2 reviews

    5.0

    2 reviews

    Dined on February 14, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    The wait was perfect, service was very good, food arrived quickly. The wait staff were very good and attentive. I would definitely go back.

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  27. OpenTable Diner

    Grand Rapids

    1 review

    5.0

    1 review

    Dined on February 11, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Great wait staff. We waited at the bar for our table and the bartenders were very nice and friendly- you don’t find that at a lot of restaurants. Our waitress was super nice and checked on us regularly. The food was amazing as always

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  28. Mike

    Grand Rapids

    1 review

    4.0

    1 review

    Dined on February 10, 2024

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 4
    Priority seating saved us alot of wait time even for a 430 sitting

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  29. AliciaC

    Las Vegas

    1 review

    3.0

    1 review

    Dined on February 7, 2024

    1. Overall 3
    2. Food 4
    3. Service 2
    4. Ambience 3
    Food was good, service was lacking. Our server was either new or very overwhelmed. Other tables around us had different servers, a very similar sized group sat after us and was served food well before us. We experienced very slow service. I would not consider this to be the norm though.

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  30. OpenTable Diner

    Grand Rapids

    1 review

    4.0

    1 review

    Dined on February 5, 2024

    1. Overall 4
    2. Food 5
    3. Service 4
    4. Ambience 4
    Great food, good service my only complaint about this place is the grease mess but its worth it

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  31. Babs

    Grand Rapids

    27 reviews

    5.0

    27 reviews

    Dined on February 4, 2024

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 5
    Black Rock is generally pretty solid and a good choice although a little pricey. Sophia, our server, was amazing - she always had a smile on her face and did an excellent job.

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  32. BillC

    Grand Rapids

    1 review

    5.0

    1 review

    Dined on February 3, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    I wish I could remember our waitresses name, she did an amazing job!

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  33. TracyR

    Grand Rapids

    1 review

    1.0

    1 review

    Dined on February 3, 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1
    We left at 15 minutes of being at the table and still hadn’t been greeted

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  34. OdieO

    Grand Rapids

    1 review

    1.0

    1 review

    Dined on February 3, 2024

    1. Overall 1
    2. Food 4
    3. Service 4
    4. Ambience 1
    We had to wait 40 minutes after scheduling a 7:15 priority seating. The restaurant will filled with smoke. Better ventilation is needed.

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  35. MasterEater

    Houston

    13 reviews

    2.0

    13 reviews

    Dined on February 2, 2024

    1. Overall 2
    2. Food 3
    3. Service 2
    4. Ambience 2
    I'll start by saying that we did not have steak, and maybe that's why our experience was very sub-par. We ordered the shrimp on a rock appetizer and the shrimp stir fry. The waitress came and gave us our drinks and salad, then we didn't see her for over an hour. The wait time for our food was ridiculous, especially with no apology or explanation from the server (Summer, who was nice enough). The place was packed, very noisy and smoke-filled from all the steaks on rocks. We will definitely not return for dinner, perhaps an early lunch. Disappointing.

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  36. DeBora

    Grand Rapids

    1 review

    4.0

    1 review

    Dined on February 2, 2024

    1. Overall 4
    2. Food 5
    3. Service 5
    4. Ambience 5
    Our server, Madison was fabulous. Was glad to celebrate my grand daughters birthday. I am however, glad she only has one a year as I'm retired and on one income. It was so special for her, as she is a carnivore. She loved it.

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  37. SheanaK

    Chicago

    2 reviews

    4.0

    2 reviews

    Dined on January 28, 2024

    1. Overall 4
    2. Food 4
    3. Service 3
    4. Ambience 5
    Priority seating is still an hour wait! They’re extremely busy on weekends and I felt like the server was rushing us, I had to tell him to slow down. Soon as we were seated he stated “the kitchen is behind so you probably want to get your order in quick” the foos came out with 15 mins & we cooked our owe food so that didn’t make sense to say anyway. Then while we were half done with our meal, he came asking if we wanted boxes. As he gave boxes he ask if I was ready for my birthday dessert, didn't ask anyone else if they wanted to order dessert. At that point I told him to slow down, I’m celebrating my birthday. I opened my gifts quickly & 10 mins into eating my dessert he came & asked if we here ready for the bills. Just felt very rushed and it was my Birthday. He was nice just passive aggressively rushing us.

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  38. dennis2949

    Grand Rapids

    4 reviews

    5.0

    4 reviews

    Dined on January 27, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Blackrock never disappoints! Always a great steak and great service!

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  39. kellyh

    Grand Rapids

    1 review

    4.0

    1 review

    Dined on January 25, 2024

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 4
    food was good appetizers good service wasnt slow but wasnt fast either. salads were lacking. no croutons, brown lettuce.

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  40. LoisP

    Grand Rapids

    2 reviews

    5.0

    2 reviews

    Dined on January 22, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Amazing staff which is why we drive from Lansing to eat here. Food and presentation is great. They can accommodate large groups as well. Since we are not drinkers I can't help you on that. I can tell you that the draft root beer is what I love! I cook my own steak because I love the fact that it's the same temp everytime.

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FAQs

Black Rock - Portage - PRIORITY SEATING does offer delivery in partnership with Uber Eats.

Black Rock - Portage - PRIORITY SEATING is rated 4.3 stars by 821 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Request Priority Seating

2 people

7:00 PM


Booked 4 times today

Order delivery or takeout

Google Map for Black Rock - Portage - PRIORITY SEATING

550 Trade Centre Way, Portage, MI 49002

Additional information

  • Cross street
    Westnedge Avenue
  • Neighborhood
    Kalamazoo
  • Hours of operation
    Daily 11:00 am–10:00 pm
  • Price
    $31 to $50
  • Cuisines
    Steakhouse, Meat
  • Dining style
    Casual Dining
  • Dress code
    Casual Dress
  • Parking details
    Private Lot
  • Payment options
    AMEX, Discover, Mastercard, Visa
  • Additional
    Banquet, Bar/Lounge, Beer, Cocktails, Full Bar, Happy Hour, Non-Smoking, Patio/Outdoor Dining, Private Room, Wheelchair Access, Wine
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