Black Rock - Portage - PRIORITY SEATING
Due to our high volume and traffic, we cannot hold tables for parties like a reservation system. We have a system called Priority Seating. This system secures a table within our restaurant, however, it does not guarantee an exact seat by time. Priority is placed on your party, and if we are on a wait, your party is placed on top of the wait list as a priority. We will seat you as fast as possible, but cannot guarantee an exact time. If the restaurant is not busy, we will seat the party upon arrival.
Didn't wait long on food and our waiter was great.
Seated us immediately, even though we were 20 minutes late. Server was great, which can make or break a meal. Six out of six people rates the food as amazing. Clean, modern atmosphere. Pricey, but worth it . Made our 58th bday party dinner a win! Will be back!
Great location great food
First time there for both me and my date. We loved the food and ordered way more than we could eat. The drinks were amazing and the service was excellent. It is pricey but well worth the experience! Strongly recommend the honey mustard chicken salad as an entree and the sweet potato fries as a side 😁
Had good dinner
Come back again
Wonderful food for a guest from Florida. Server was fabulous! We enjoyed as always.
We had to wait longer than the time we were told, but, other than that, all was great!
Excellent food, and a great experience to cook it myself on a rock. I will be back!
Great quality steak every time that I've been here (at least 10), especially the Kobe options. COVID related spacing is good (every other table sat). Servers are well trained and service is always solid. Great craft beer selection. Only criticisms / recommendations are:
- Host staff are generally pretty curt and sometimes even downright rude. I know they often deal with the worst in people who have waited a long time to be sat, but BR could definitely use some training on this side of the house.
- Wish they could figure out a way to open up the patio again (like when they first opened). Open air dining would be awesome when the weather is right!
- Avoid busy times if you don't like smoke in the air. The HVAC system can't keep up when a lot of people are cooking on 755 deg stones at the same time.
- If you order fries with your meal and like them hot, ask your server to send them out ahead of time. BR fries are awesome, but inevitably come out luke warm if you get them with your meal.
In general, while there are opportunities for improvement, this place is a family favorite. Highly recommend!!!
Service was less than mediocre. The table was asked after 3/6 set-ups were delivered. This AFTER the table requested “extra napkins” when appetizers were delivered.
Good was good though.
We were celebrating my girlfriends birthday . We heard such great things and were very excited. I walked to the host stand to check in and I was one of the FEW wearing a mask. I know it’s a tough time but policy and procedures must be followed and that starts at the front door. I let it roll off my shoulder because I wanted to have a good time but that didn’t last long . After our 45 min wait we were seated at the first table when you walk in so we were right next to the front door . The amount of people not wearing masks was unbelievable and the amount of people the host just let hang out at the bar was unreal. It was pretty much a free for all. I work as a manager in the industry and was blown away by the lack of effort and respect that was shown by Black Rock and it’s employees. Food and service was good but I don’t think we will be back . A manager did do a table touch with us but didn’t give us anytime to give feedback. I guess I expected more for the money . Like I said I work in the industry and I understand it’s a tough we are all in but may I suggest cutting down the amount of tables you seat in order to get a hold on things .
As always Black Rock delivers quality food and great service
Great food and service
Absolutely love black rock. This has been our go to lately. The food is phenomenal! Only downside is, setting priority seating. Don’t expect to eat until an hour / hour and a half PAST the time you set it for. This was the downfall. Waited 1 1/2 hour just to be seated. If the food wasn’t great I definitely would haven’t waited. The wait time needs to be a little better!
Great customer service provided by the staff and the food was exc
Great place to eat ! Food is excellent! Great staff, Highly Recommended!
Absolutely love this place. Wish we had one closer.
WE WILL BE BACK SOON!! THE STEAK WAS GREAT AND COOKED HOW I LIKED IT.
Excellent service. Extremely clean restaurant. Hot and delicious food. Wonderful all around experience.
Food was delicious but not exceptional. Unique experience cooking your own meal/meat to keep it hot. Overall we enjoyed ourselves but wondering how loud it will be when they have full capacity as it was extremely loud when we were there and only half as much seating due to covid.
Great place to eat
Food is always good and this time the waitress was also great
Some of the food was not prepared as requested, after waiting a long time to get.
Still a great place to have dinner, however; with a limited menu and no BBQ Ribs on the menu limits the desire to go back again when you can go to another steak restaurant were they offer ribs and steak.
We had an attentive waiter who made the experience wonderful!
It was great to celebrate my bday!!!
A unique dining experience with amazing quality staff and superb food. Such a fun time. I highly recommend you try it for yourself!
Love this restaurant!!! Always exceed my expectations.
Always a great experience! Enjoy that even during Covid you can still have priority seating and a great experience.
2 new tries, both worth trying again.
Friendly staff, acknowledged our party promptly. Food is always good and consistent.
Great meal. Great staff. Will be back again and a again
Our first time there. We loved it . We will return.
It was 2pm on a weekday and we were only 1 of 3 groups in there. So it was quiet and service was good. Food came out great as well. Have always had good experiences at Black Rock in Portage. Keep up the good work!
From the moment we walked in the door, the greeting staff was very accommodating and nice, the food was amazing, and our wait staff was wonderful. We will be back!
One member of our party order the grilled salmon and it came out medium rare to medium done. It was not mentioned to us at the time of ordering the salmon that it wouldn't be cooked all the way through! Not used to getting fish that's underdone! It was replaced, but took a very long time. The manager did give our member of the party that ordered it 50% off her bill.
Overall, everything else was delicious! And, our server, Erin was very friendly and nice!
We enjoyed our meal but upon leaving there was a party of 8 leaving with no mask insight.
I understand they are not mandatory but these people had small children and they (the adults) were the prime age according to the statistics for the virus. If the sign posted on your door requests masks I think they should be asked to wear them. We eat out every Saturday night and at the present time will not be a guest there until the pandemic dies down. I know this is not the fault of the resturant but think it is the responsibilty of the staff to make sure there is a safe distance when leaving which was not practiced.
Black Rock - Portage - PRIORITY SEATING does offer delivery in partnership with Uber Eats.
Black Rock - Portage - PRIORITY SEATING is rated 4.3 stars by 197 OpenTable diners.
Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.