Black Rock - Hagerstown - PRIORITY SEATING
Food and service were great! What an amazing experience!
Great food ! The service wasn't the best.. We will definitely go back !!
First time eating there! Food and service was great!!
Restaurant is very basic and lacks professional staff, particularly at the hostess desk. The air is very smokey, almost like you're sitting over a fire pit. Food items we ordered were good, and our server was pleasant. Priority seating is not very efficient. We had to wait over 30 minutes, and then upon returning to check on our seating, there were tables available, but we had not been notified. Due to the atmosphere and the amount of smoke you have to breathe in, we will not be returning.
Food was very good, however service was a bit lacking. No fault of he server, just appeared to be under staffed. We had a seat time for 7:15, but it was 7:55 before we were actually seated.
The food was good except for the dessert. The brownie was super delicious the first time we came but the second time it was terrible. The brownie was hard and it was cold. They even took it back and made it again and still was just not very good. The asparagus was not very good. I do not recommend it at all. The Mac and cheese is superb. Fries are very good as well. Steaks all seem to be the same size not matter which size you pay for.
This was our second time. First was great, this time not so much. Service was not as well and waitress seemed overwhelmed.
A truly awesome experience and interactive way to eat your food....Note: don’t wear your nicest shirt and bring wet wipes from the juices and butter crackling and popping ..... it’s a great place overall and service was amazing
I made a reservation and was told I need to wait outside while the clean my table off and that I would receive a text once the table is ready. I stood outside in the rain for 15mins and never received a text but PLENTY of people have exited while I was waiting. I went in to see what was taking so long and the girl seated me immediately. While getting seated there I saw plenty of seating available
Great experience. Server was great.
The only problem is getting there at your reserved time and having to go back out in the rain and wait to be texted to come back 20 min later.
Extremely poor host and server, will not go back again. It is a shame because I visited your stores in Michigan all the time.....
Great food and drinks, fantastic server.
Overall a good experience. The only complaint I would say...they could clean the tables. There were dirty tables that needed dishes and stuff picked up for over 30 mins and the guest have already departed. We had a salad prior to the main entrees and our table was never cleared of the empty plates or glasses. Not a huge deal but definitely did not expect to walk into an area with two tables full of dirty dishes. Overall, the food was good and the price point was great.
Amazing, always come back
Wait staff took good care of us. Green beans a little under cooked.
Overall great experience with quality service
We were greated with professional warmness at the door. The team was willing to work and make us feel welcome. We celebrated our wedding anniversary and they were kind to acknowledge
Love this place!!
Even though we’ve only been twice, Black Rock is always amazing! Between the staff always being quick, kind and friendly, to the food being absolutely amazing
We signed up for priority seating and were seated shortly after we arrived and checked in. The food and service were very good!
Only problem was having to wait over an Hour to be seated.
New Year’s Eve dinner. Tabitha was a great server. Great chiice for our evening
I chose the 8 oz. filet and my wife the jumbo shrimp. The steak has awesome marbling and was really tender. The experience of cooking your own steak is cool, but will only want to do it once in awhile. Our server was great. My only companies are the place was very cold and even with an advance reservations and early check-in, they did not seat us for over 15 minutes past the reservation and ignored my table type request. I have a bad back and do not do well with high top tables. Note that adding a note that it is your anniversary will have no affect, they did not even congratulate us.
Service was quick and food was great. Our time was for 5pm and we walked right on in.
Black Rock is unique in that they bring you a 750 degree stone to cook your choice of meat on right at your table. The food is fresh,
Priority seating still resulted in a 20 minute wait, with a seat right beside the door, where there was a constant draft... leaving me freezing the entire time. Food portions were not great nor did the come with the pre-warning of having to cook your own meat! Over all 3/5. Wouldn’t go again, but it was an experience.
Excellent food! Everything tasted fresh. Lobster was fresh, not 'fishy' tasting. Steaks were awesome. Our waitress, Vanessa, explained different meal ideas. She was very attentive and nice!
This was my husband and I's first visit, as we just moved to the area. The atmosphere was quiet but still had music playing. The bar drinks were delicious! Our server was amazing and very helpful. We decided to try the Rib Eye steak on the volcanic rock. When I tell you it melted in your mouth, it melted in your mouth! It was a really neat experience!!
Food and service was excellent as always! I ordered a house salad, sirloin steak and asparagus. Everything was fresh and delicious!
The steak was melt in your mouth....amazing! Loved the experience of cooking it as we ate. Great salad dressings too. Excellent service.
Very nice place to eat but definitely not for someone on a budget. A great place to go for a treat to yourself, a friends birthday, or business dinners. I recommend as the food and service is excellent and that is what matters the most to me.
Dinner was delicious. Server could have been better, drop my fries on me, dropped the steak on the tray outside of my plate which is disgusting laughed said sorry and put it back on the grill. Focused on my needs and not my boyfriends never asked if he needed anything only me. He is African american and it made us feel some type of way.
The concept is interesting and fun to take clients to. I was Less than satisfied with the quality of service. Extremely poor. The waitress had no clue. She didn’t poor our wine , had no idea who ordered which entree, cleared our food before the entire table was done. When we ordered a huge sundae to share for dessert it was like pulling teeth to get plates and extra spoons. At NYC steakhouse prices you would expect at least quality service. At least when you are cooking your own food you know that that was done correctly
Despite the long wait everything was amazing. The food and service made up for it. Our server was perfect and our food tasted heavenly. Will definitely go back when I am in the area again.
Great job while still being COVID-safe. Juanita is the best!
Can't speak highly enough about our experience! Everyone was very nice, food was fantastic, and it was fun using the rock to cook our own food. Often we go to a steak restaurant and they over cook the steak so it was nice to be in charge of our own meat. Also, the sweet potato fries are to die for!
The experience cooking our meat on a hot lava rock was awesome! The waitress was very attentive, made excellent recommendations, and was very pleasant! We will definitely be visiting again!
Black Rock - Hagerstown - PRIORITY SEATING offers takeout which you can order by calling the restaurant at (240) 850-3365.
Black Rock - Hagerstown - PRIORITY SEATING is rated 4.4 stars by 105 OpenTable diners.
Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.