Black Drum

Le recensioni di Black Drum delle persone che hanno visitato e mangiato al ristorante. In base alla valutazione recente.

1. p

   peter

   Raleigh6 recensioni

   3.0

   Visitato il giorno 22 aprile 2025

   1. Complessivo 3
   2. Cibo 3
   3. Servizio 3
   4. Atmosfera 1

   Food was just fair. It's not a brewery so why call it a brewery?
   

   Black DrumRisposta inviata il giorno 24 aprile 2025

   Dear Peter, Thank you for your feedback. We’re sorry to hear that your meal didn’t leave a stronger impression—we always aim to provide dishes that truly delight, and your comments will help guide our continued efforts to improve. While we don’t brew beer on-site, our name reflects our commitment to showcasing an exceptional selection of craft beers from breweries across the Carolinas. We appreciate you sharing your thoughts and hope to welcome you back for a future visit that exceeds expectations. Regards, Matt Dino, GM
   

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2. M

   Melvin VIP

   Raleigh37 recensioni

   3.0

   Visitato il giorno 21 aprile 2025

   1. Complessivo 3
   2. Cibo 3
   3. Servizio 3
   4. Atmosfera 5

   The atmosphere was great. The overall service and the food were okay. Serving a deconstructed banana pudding was an absolute joke.
   

   Black DrumHa risposto 2 giorni fa

   Dear Melvn, Thank you for providing your feedback after your visit. Your rating is vital in our quest to improve the experiences of our guests. We apologize for any service issues you encountered. Our objective is to offer a welcoming and exceptional dining experience. We hope to have the opportunity to fully demonstrate the true value and excellence of our restaurant in the future. Regards, Matt Dino, GM
   

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3. L

   Lisa VIP

   Charlotte1 recensione

   1.0

   Visitato il giorno 20 aprile 2025

   1. Complessivo 1
   2. Cibo 2
   3. Servizio 1
   4. Atmosfera 5

   We waited for 15 mins for a server , who was horrible when he finally came. The set Easter lunch was not as advertised. Serval of the options were not offered , that were on the original menu. Each table had a different assortment of food. It be came comical among the patrons. The food was slow coming out of the kitchen and was cold and served on small foam plates Server said there was no dessert offering, even though a dessert buffet was on the menu, yet some tables got a very small sampler plate. Very disappointing. DO NOT RECOMMEND.
   

   Black DrumRisposta inviata il giorno 24 aprile 2025

   Dear Lisa, I’m truly sorry to hear about your disappointing Easter experience. Delayed service, inconsistent menu execution, and confusion around the dessert buffet are unacceptable and far from the standard we aim to uphold. Your feedback is being taken seriously and will be reviewed with our team to ensure improvements. We regret that we missed the mark and hope you'll consider giving us another chance to provide the warm, seamless experience we strive for. Regards, Matt Dino, GM
   

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4. D

   Dustin

   Charleston2 recensioni

   5.0

   Visitato il giorno 20 aprile 2025

   1. Complessivo 5
   2. Cibo 5
   3. Servizio 5
   4. Atmosfera 5

   Our first time here, and we will definitely be back! We had the Easter special, and wow, that was a lot of food for the price! It was so good!
   

   Black DrumRisposta inviata il giorno 24 aprile 2025

   Dear Dustin, Thank you so much for your wonderful feedback! We're absolutely thrilled that your first visit with us was such a positive one—and what a joy to hear that you enjoyed our Easter special! We take great pride in offering generous, flavorful dishes that deliver both quality and value, so your comments truly mean the world to us. We can’t wait to welcome you back for many more memorable meals. Regards, Matt Dino, GM
   

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5. A

   Austin VIP

   Charlotte1 recensione

   1.0

   Visitato il giorno 17 aprile 2025

   1. Complessivo 1
   2. Cibo 2
   3. Servizio 1
   4. Atmosfera 1

   Worst service I have ever experienced. Went twice and thought the first time was a fluke. Definitely was not. The only thing consistent about this place is the horrendous service you will no doubt receive.
   

   Black DrumRisposta inviata il giorno 24 aprile 2025

   Dear Austin, I am truly sorry to hear about your repeated negative experiences with us. It’s deeply disappointing to know that we failed to deliver the level of attentive and welcoming service that every guest deserves—not once, but on more than one occasion. Please accept my sincerest apologies. Our guests are at the heart of everything we do, and it’s clear that we did not live up to that standard during your visits. We genuinely hope you might consider giving us another opportunity in the future to show you the quality of hospitality that we are truly committed to providing. Regards, Matt Dino, GM
   

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6. J

   Janeen

   New York1 recensione

   3.0

   Visitato il giorno 15 aprile 2025

   1. Complessivo 3
   2. Cibo 3
   3. Servizio 3
   4. Atmosfera 3

   It was ok. Standard tourist fare. Good but not special.
   

   Black DrumRisposta inviata il giorno 24 aprile 2025

   Dear Janeen, Thank you for your candid feedback. While we're glad to hear that you liked your meal, we’re truly sorry it didn’t leave a more lasting impression. Our team is deeply committed to creating memorable, standout experiences for every guest, and your comments highlight areas where we can improve. We hope you'll consider joining us again in the future—our aim is always to exceed expectations, and we’d love another opportunity to deliver something truly special for you. Regards, Matt Dino, GM
   

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7. K

   Keith

   New York13 recensioni

   3.0

   Visitato il giorno 15 aprile 2025

   1. Complessivo 3
   2. Cibo 3
   3. Servizio 4
   4. Atmosfera 3

   Sadly the outdoor cabanas had to be canceled due to the high winds. They do not do they’re own brewing. They do have a nice selection of other local beers though. The food was ok, nothing special.
   

   Black DrumRisposta inviata il giorno 24 aprile 2025

   Dear Keith, Thank you for your thoughtful review. We’re truly sorry that the high winds disrupted your plans to enjoy the outdoor cabanas—safety is always our top priority, but we completely understand how disappointing that must have been. I’m sorry to hear that the food didn’t stand out during your visit. Your feedback is invaluable as we continually strive to elevate our offerings. We hope you’ll consider giving us another opportunity in the future—we’d love the chance to create a more memorable dining experience for you. Regards, Matt Dino, GM
   

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8. J

   Jamie

   New York2 recensioni

   5.0

   Visitato il giorno 14 aprile 2025

   1. Complessivo 5
   2. Cibo 5
   3. Servizio 3
   4. Atmosfera 4

   It was great place. I was very happy with the food and family enjoy experience. I would definitely go back. 
   

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9. F

   Felicia

   Charleston3 recensioni

   4.0

   Visitato il giorno 14 aprile 2025

   1. Complessivo 4
   2. Cibo 3
   3. Servizio 5
   4. Atmosfera 5

   The service was great. Enjoyed the live music. Food was just okay.
   

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   Black DrumRisposta inviata il giorno 18 aprile 2025

   Dear Felicia, Thank you, for your exceptional comments! I am overjoyed to learn that you had a great time during your visit and that our staff treated you like royalty. We will acknowledge the contributions of every team member who was instrumental in giving you a seamless dining experience. Please note that we are expanding our pizza menu to include even more delicious interpretations. Thanks again, and we look forward to the pleasure of welcoming you back many times in the future. Regards, Matt Dino, GM
   

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10. B

    Beth

    Charleston20 recensioni

    5.0

    Visitato il giorno 6 aprile 2025

    1. Complessivo 5
    2. Cibo 5
    3. Servizio 5
    4. Atmosfera 5

    Beautiful day to enjoy the patio- from the moment we sat down we were welcomed and relaxed. The service was very good, attentive and not rushed. Food was excellent- we shared a pizza which was delicious. I had the s’mores cake all to myself but snuck a bite of my friend’s hummingbird cake. Both were awesome. Drinks were on point too. We will be back!!
    

    Black DrumRisposta inviata il giorno 13 aprile 2025

    Dear Beth, Thank you for your heartfelt compliments! It's so great to hear that you enjoyed our pizzas and desserts. We take great care in making those dishes delicious and memorable. Your positive feedback is incredibly uplifting and reinforces our commitment to providing exceptional experiences for every guest. We firmly believe that outstanding service makes a meaningful difference, and we're excited for the opportunity to serve you again. Regards, Matt Dino, GM
    

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