I rarely write negative reviews, but I felt that I had to after my recent dinner at BKB. I just dined there for the fourth time. Each time the service has been worse and they really seem not to care.
This past Saturday night the restaurant was almost full and the kitchen appeared to be unable to handle it. After we were seated, no one approached our table for about ten minutes. The server finally appeared, seemed exasperated, apologized and said that they "being slammed."
We ordered a bottle of wine which took at least twenty minutes to arrive. We ordered and our appetizers took thirty minutes, although they were pretty simple. We had to ask for bread because it still hadn't arrived. The main courses took another thirty minutes and we finally had to ask he gentlemen at the check-in desk if he could inquire. Our server had been MIA for awhile. That gentleman then brought the mains to us. Neither our server nor the manager (Eric?) ever inquired as to whether the food or anything else was satisfactory. The manager, however, had plenty of time to dote on two attractive women at a nearby table, frequently kneeling on the floor by their table to talk to them and personally prepare and bring them several rounds of drinks. He also appeared to rudely respond to another diner who confronted him about the poor service he was receiving. All in all, the food is pretty good once they get it to you and the ambiance is quite nice, although both of the desserts we ordered were not good and we had to request a knife to cut the extremely hard crust on both the key lime and the strudel . But of course no one ever asked how the desserts were. Don't think we will return, Just not a good overall experience.