BJ's Restaurant & Brewhouse - Tucson Broadway

BJ's Restaurant & Brewhouse - Tucson Broadway reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. M

   Mary

   Tucson1 review

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   The restaurant was very busy as was Mother’s Day- we were seated within minutes of our arrival- 5:30pm- waitress took our orders in timely manner- drinks were brought by different person- food was served hot & my chicken was delicious - my husband’s salmon was questionable- had stomach ache after dinner- not sure why? bill came & carryout container was brought- Congratulations to management for having enough well trained help- this was the 2nd time we ate there - both good experiences
   

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2. L

   Laura VIP

   Atlanta14 reviews

   3.0

   Dined 2 days ago

   1. Overall 3
   2. Food 2
   3. Service 1
   4. Ambience 2

   A disappointment, especially it being Mother’s Day. From waiting over an hour to put our appetizer orders in, to delayed and incomplete orders, the wrong order, or tasteless food - … one of the worst experiences in a long while. While some of it may have been my servers fault, management should be held accountable. How is it that you get them ALL wrong ( delayed, wrong, incomplete, tasteless and overcooked) for one party?
   

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3. S

   Stuart VIP

   Tucson211 reviews

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Justin was excellent as our waiter and his backups were very good. Our meal was prepared as ordered and tasted excellent. My wife had the never ending Strawberry salad and my Jalapeno Burger tasted as I expected given the menu description. No surprises other than I had earned a Pazookie dessert that we took to-ho.
   

   BJ's Restaurant & Brewhouse - Tucson BroadwayResponded 3 days ago

   Stuart, we’re thrilled to hear you had a fantastic dining experience! Justin and the team will be delighted to know their efforts made an impact. The Jalapeno Burger and Strawberry salad sound like a perfect combo. Thanks for sharing your positive feedback! Come back soon for more Pizookie!
   

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4. P

   Peter

   Tucson2 reviews

   1.0

   Dined on May 2, 2025

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 3

   I made a reservation through OpenTable, and received confirmation. The restaurant dis not have me listed. I ordered jambalaya. It came out last and was cold. They took it back and 15 minutes later returned it microwaved. All the meats were rubbery and the top was still cool. They took it off the bill, as they should because it was not worth eating. The food is basic from a box or mix. Nothing real it authentic. Onion rings were frozen and deep fired. Same for the frickles. Just another fast food restaurant chain with high prices.
   

   BJ's Restaurant & Brewhouse - Tucson BroadwayResponded 7 days ago

   Hi Peter. We are so sorry you were not satisfied with your BJ’s visit and hope you can give us another chance. Next time, if anything about your experience can be improved, please let our managers know so we can make it right while you are dining with us. Thank you for your feedback.
   

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5. M

   Meredith

   Coastal Georgia1 review

   1.0

   Dined on April 6, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   I had to ask for someone to serve us and the food was terrible. Definitely not worth the $60 it cost.
   

   BJ's Restaurant & Brewhouse - Tucson BroadwayResponded on April 7, 2025

   Sorry to hear you were disappointed with your meal, Meredith. We want all our guests to leave with warm smiles and full stomachs. If you're ever unsatisfied with your order, please speak with an on-site manager, so we can fix it for you right away.
   

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6. D

   David

   Tucson1 review

   5.0

   Dined on March 30, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was a great time. David our server was wonderful. All plates were well done. Service was on point. Granddaughter will have a great 14th birthday memories. Thanks to all!
   

   BJ's Restaurant & Brewhouse - Tucson BroadwayResponded on April 2, 2025

   Thanks for the fantastic review, David! We're thrilled to hear you had a great experience and that your granddaughter's 14th birthday was memorable. Our team works hard to provide excellent service and delicious dishes, and we appreciate your kind words!
   

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7. R

   Rob VIP

   Los Angeles17 reviews

   3.0

   Dined on March 23, 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 2

   Slow service and indifferent food. Just not a great experience
   

   BJ's Restaurant & Brewhouse - Tucson BroadwayResponded on March 25, 2025

   Rob, thanks for your feedback. We're sorry to hear about your experience and appreciate you bringing this to our attention. We're committed to improving our service and food quality. Your insights help us do better and enhance future visits for everyone.
   

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8. S

   Stuart VIP

   Tucson211 reviews

   4.0

   Dined on March 14, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   The restaurant was a little short staffed upon arrival but was quickly remedied and our server was at our table within 15 seconds of sitting down. The food was quite good. Soup and Salad is always a great option. The Santa Fe Chicken salad was excellent. Very good experience.
   

   BJ's Restaurant & Brewhouse - Tucson BroadwayResponded on March 15, 2025

   Thanks for your feedback, Stuart! We’re glad to hear you enjoyed the Santa Fe Chicken salad and that our team quickly addressed the staffing issue. We appreciate your understanding and hope to see you again soon for another great experience!
   

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9. A

   Amanda VIP

   Phoenix3 reviews

   5.0

   Dined on February 22, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Waiter was super nice, efficient, and patient with the kiddos in our party. Food was on par with other american chain restaurants. Beer selection is better than it was 10 years ago.
   

   BJ's Restaurant & Brewhouse - Tucson BroadwayResponded on February 24, 2025

   Amanda, thanks for your fantastic review! We're thrilled to hear you enjoyed your experience and that our team made a positive impression. We're also glad you liked the improved beer selection! We hope to see you and your family again soon for another great meal.
   

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10. M

    Mark

    Phoenix6 reviews

    5.0

    Dined on February 21, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We were seated quickly. The wait staff gave recommendations to some specials and gave us time to view the menu. The food was delicious, and we were able to relax and enjoy our time there.
    

    BJ's Restaurant & Brewhouse - Tucson BroadwayResponded on February 22, 2025

    Mark, we’re thrilled to hear you had such a wonderful experience! It’s great to know our staff made you feel welcome and that you enjoyed the food. We can’t wait to have you back for another relaxing meal!
    

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