BJ's Restaurant & Brewhouse - Shenandoah

BJ's Restaurant & Brewhouse - Shenandoah reviews from people who’ve dined at this restaurant. Based on recent rating.

1. C

   CJ

   Houston1 review

   4.0

   Dined on March 23, 2025

   1. Overall 4
   2. Food 3
   3. Service 2
   4. Ambience 5

   Our issues with the experience was as follows: -table placement wait staff and other guest kept buming into our chairs. -drinks were not refilled as they were low -some apps came out after their main meal and others were missing their main meal. -service was nice but slow and needed help per she kept forgetting things she should have more help like the table behind us. -I asked the young lady to remove the dishes, that happened after we left. So if anyone wanted to order dessert they could not because the table was full of dishes.
   

   BJ's Restaurant & Brewhouse - ShenandoahResponded on March 25, 2025

   Thank you for your feedback. We’re glad you enjoyed the service but sorry to hear about the issues with the table placement and delays. We're addressing these concerns to enhance the experience for our guests. Your insights are valuable as we strive for continuous improvement.
   

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2. A

   Armand

   Richmond9 reviews

   5.0

   Dined on January 11, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent Seared Ahi Salad and Chocolate Chunk Pizookie for the dessert.
   

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   BJ's Restaurant & Brewhouse - ShenandoahResponded on January 13, 2025

   Armand, thanks for the fantastic review! We're thrilled you loved the Seared Ahi Salad and Chocolate Chunk Pizookie. Your feedback motivates us to keep delivering delicious experiences. We can’t wait to welcome you back for more!
   

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3. J

   John

   Houston1 review

   1.0

   Dined on December 24, 2024

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 2

   So I made a reservation, but still had to wait 20 minutes for a table even tho there was open tables throughout the restaurant, service was super slow, drinks were melted, other families came in after us and left before us. Very disappointing experience.
   

   BJ's Restaurant & Brewhouse - ShenandoahResponded on December 26, 2024

   We are so sorry to read about your recent experience. Our service wasn't up to par, and we apologize for having kept you waiting. Please don't hesitate to reach out to one of our managers the next time this happens. Our team will do everything we can to make it right.
   

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4. L

   Li VIP

   Berkshire14 reviews

   5.0

   Dined on November 24, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My go to favourite : yummy slow roasted sirloin and baby back ribs!
   

   BJ's Restaurant & Brewhouse - ShenandoahResponded on November 26, 2024

   We're thrilled to hear that our slow-roasted sirloin and baby back ribs are your favorites! Your support means so much to us. We can’t wait to serve you again soon!
   

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5. L

   Li VIP

   Berkshire14 reviews

   5.0

   Dined on November 17, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Thanks for perfectly cooked steak and great beer. Will continuously go back!
   

   BJ's Restaurant & Brewhouse - ShenandoahResponded on November 18, 2024

   We’re thrilled to hear you enjoyed the perfectly cooked steak and our great beer! Your support means a lot to us, and we can’t wait to welcome you back for more delicious moments. Cheers to many more visits!
   

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6. C

   Corey

   Houston2 reviews

   5.0

   Dined on November 13, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Waitress was phenomenal, kept drinks full and Wes very kind. Didn’t remember her name, but back room, table of 8. Very good experience
   

   BJ's Restaurant & Brewhouse - ShenandoahResponded on November 14, 2024

   Corey, thank you for the fantastic feedback! We're thrilled to hear you had such a great experience with our team. We'll be sure to acknowledge our phenomenal waitress for her excellent service. Looking forward to welcoming you back for more memorable moments!
   

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7. M

   Melissa VIP

   Houston8 reviews

   1.0

   Dined on October 8, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Our waiter was not good! I hate complaining about a waiter. I know they have their bad days. Though he never apologized for anything he did or did not do. At one point my husband had asked the hostess for ketchup because our waiter seemed like he was plaguing us. He would look right at us; acknowledged us. Then walked from one side of the kitchen to the other all around! I believe everyone at our table was done before I even started my cold dinner. The hostess told my husband that our waiter would get to it when he could! Did I tell you we were the only table in the restaurant! I hope it’s a long time before anyone suggests we go back here; or at least to this location! We have had this waiter before. I was shocked he was still here. So, he must only have bad days when we come in!!!
   

   BJ's Restaurant & Brewhouse - ShenandoahResponded on October 24, 2024

   Thanks for this feedback, Melissa. Your experience doesn't reflect what we strive for at BJ's Restaurant & Brewhouse. Could you email us at feedback@bjsrestaurantscom and tell us a bit more about what happened? We'll pass along your concerns to the appropriate managers so that this doesn't happen again. Please include the name your review was posted under and that it is about our Shenandoah restaurant. We're all ears if you have anything else you'd like to share about your dining experience with us.
   

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8. K

   Kelli

   Houston7 reviews

   3.0

   Dined on October 5, 2024

   1. Overall 3
   2. Food 5
   3. Service 4
   4. Ambience 3

   The menu has lots of choices. My food was cold but good. They were out of several steaks at 6:30 on a Saturday.
   

   BJ's Restaurant & Brewhouse - ShenandoahResponded on October 7, 2024

   Kelli, thanks for sharing your thoughts! We’re glad you enjoyed the food, but we apologize for the temperature and the limited steak options. Your feedback helps us improve, and we’re committed to ensuring a better experience next time. We hope to see you again soon!
   

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9. P

   Paul

   Houston7 reviews

   2.0

   Dined on September 6, 2024

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 3

   They need to staff up for Conroe ISD football games. Took over an hour to just get burgers and fries.
   

   BJ's Restaurant & Brewhouse - ShenandoahResponded on September 8, 2024

   We are so sorry to read about your recent experience. Our service wasn't up to par, and we apologize for having kept you waiting. Please don't hesitate to reach out to one of our managers the next time this happens. Our team will do everything we can to make it right.
   

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10. M

    Mindy

    Houston18 reviews

    5.0

    Dined on August 25, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Roman was an excellent server. We came in for the prime rib special. We had made reservations and we were really looking forward to that. They were sold out. That was disappointing. We were happy with our selections. Roman was just outstanding. We would ask for him again at our next visit
    

    BJ's Restaurant & Brewhouse - ShenandoahResponded on August 28, 2024

    Mindy, thanks for the wonderful feedback! We're thrilled to hear you enjoyed your experience with Roman, even though the prime rib special was sold out. We appreciate your understanding and look forward to welcoming you back for another great meal soon!
    

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