BJ's Restaurant & Brewhouse - San Bruno

BJ's Restaurant & Brewhouse - San Bruno reviews from people who’ve dined at this restaurant. Based on recent rating.

1. V

   Victoria VIP

   San Francisco1 review

   1.0

   Dined 3 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 2

   SLOw slow slow service. Manager had audacity to tell us our time was up on the table but we waited sooo long for food, utensils, dessert. So horrible.
   

   BJ's Restaurant & Brewhouse - San BrunoResponded 2 days ago

   We’re sorry to hear about your experience. Please email us at feedback@bjsrestaurantscom and provide the name your review was posted under and that it is about our San Bruno restaurant. Allow us a few days to get back to you. Thank you.
   

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2. S

   Suzanne VIP

   San Francisco5 reviews

   1.0

   Dined on May 18, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   When we arrived at the restaurant, it was closed due to an unexpected event yet there were people eating inside and staff members on site
   

   BJ's Restaurant & Brewhouse - San BrunoResponded 4 days ago

   Thank you for sharing your experience Suzanne. Sounds like we didn't provide the outstanding service we strive for this time. We'll address this with the staff and make sure it doesn't happen again. We would like to make it up to you. Please swing back by our location and personally share this experience with the manager so we can do right by you.
   

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3. M

   Mark

   San Francisco1 review

   1.0

   Dined on April 6, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   Food was cold and the server did not come with our drinks for at least 25 minutes after being seated not even water, then the service was just extremely slow. We got all of our foods and it was cold. Very horrible service will not come back. 
   

   BJ's Restaurant & Brewhouse - San BrunoResponded on April 9, 2025

   Thank you so much for taking time to provide feedback about your experience. We welcome the opportunity to speak with you more about this visit, and if there is anything else you would care to share with us, please email feedback@bjsrestaurantscom. So we’ll know which review is yours, please include the name your review was posted under and that it is about our San Bruno restaurant. Please allow us a few days to get back to you. Thank you for your review.
   

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4. S

   Svetlana

   San Francisco1 review

   1.0

   Dined on March 29, 2025

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 2

   So bad. very long delivery of dishes. the waiter did not warn about the delay. waited an hour for dessert bad experience
   

   BJ's Restaurant & Brewhouse - San BrunoResponded on March 29, 2025

   Hi Svetlana, we're truly sorry to hear about your experience. Timely service is important to us, and we appreciate your feedback. We'll address this with our team to ensure improvements are made. Thank you for sharing your thoughts, and we hope to make your next visit better.
   

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5. S

   Steve VIP

   San Francisco9 reviews

   3.0

   Dined on February 22, 2025

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 3

   We received our appetizer AFTER the entree. They said there was a cook shortage. (We got chips and dip). I understand staff issues. But the portions were one cup full, and the other two half empty (cheese and guac). It felt 'skimpy'. Fail. We ate dinner at 5pm. They were already out of the cinnamon roll pizookie. The orange creme soda was not good. And the deep dish pizza... I'm sorry any detroit style pizza around the bay is 10 X's better. Overall a bad experience and we won't be back
   

   BJ's Restaurant & Brewhouse - San BrunoResponded on February 22, 2025

   Hi Steve. We are so sorry to hear about your experience with your food. We wouldn't like that either! We will address this with our team. On your next visit, if there is anything about your experience that can be improved, please let our onsite managers know so that we can do our best to make it right in the restaurant, on the spot!
   

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6. OT

   OpenTable Diner

   San Francisco2 reviews

   3.0

   Dined on February 15, 2025

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 3

   Been here a couple times through out the years, but this visit was the worse. Food was super slow to come out, and when it did, everything was cold. Everything! Steak wasn't cooked right. Drinks were ok. Overall was surprised by how bad service was. Front desk people were nice though. You can do better BJ.
   

   BJ's Restaurant & Brewhouse - San BrunoResponded on February 16, 2025

   Sorry to hear you were disappointed with your meal. We want all our guests to leave with warm smiles and full stomachs. If you're ever unsatisfied with your order, please speak with an on-site manager, so we can fix it for you right away.
   

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7. OT

   OpenTable Diner

   San Francisco2 reviews

   1.0

   Dined on February 1, 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   I will never go back. The food was just okay but way overpriced. The music was so loud we couldn’t even have a conversation. And the worst part? The restroom was absolutely disgusting—filthy and completely unacceptable. For the prices they charge, you’d expect a much better experience. Shame on them for not maintaining basic cleanliness and comfort for their customers. Save your money and go somewhere that actually cares.
   

   BJ's Restaurant & Brewhouse - San BrunoResponded on February 2, 2025

   We're truly sorry to hear about your experience. Your feedback about the food, noise level, and restroom cleanliness is taken seriously. We're committed to improving and ensuring a better experience for all our guests. Thank you for sharing your thoughts with us.
   

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8. p

   pamela VIP

   Los Angeles6 reviews

   3.0

   Dined on November 18, 2024

   1. Overall 3
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server was great… however getting seated was a nightmare. We had a 4pm reservation and arrived at 3:45 pm and were told we would be seated shortly. We were not seated for 45 mins and were given several varying excuses. We finally sat in the bar area open seating and the manager was kind enough to clean the tables for us.
   

   BJ's Restaurant & Brewhouse - San BrunoResponded on November 19, 2024

   Pamela, we appreciate your feedback and are glad to hear our server made a positive impression. We’re sorry to hear about the seating delay and the confusion. Your experience is important to us, and we’ll address these issues to improve for future visits. Thank you for sharing your thoughts!
   

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9. D

   Denis VIP

   San Francisco27 reviews

   3.0

   Dined on November 2, 2024

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 4

   Service was not good- waited 30 minutes to receive dessert and check. Prime Rib overcooked.
   

   BJ's Restaurant & Brewhouse - San BrunoResponded on November 3, 2024

   We are sorry to read your recent experience with us was not up to par, Denis. We will work with our team to make sure this does not happen again.
   

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10. D

    David VIP

    Palm Springs9 reviews

    4.0

    Dined on October 21, 2024

    1. Overall 4
    2. Food 2
    3. Service 5
    4. Ambience 3

    Oxana was awesome and took care of everything extraordinarily well.
    

    BJ's Restaurant & Brewhouse - San BrunoResponded on October 23, 2024

    Thanks for the great feedback, David! We're thrilled to hear that Oxana provided excellent service. Your support means a lot to us, and we hope to keep impressing you in the future!
    

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