BJ's Restaurant & Brewhouse - San Bruno

Commentaires sur le restaurant BJ's Restaurant & Brewhouse - San Bruno de personnes qui y ont mangé. Selon des cotes récentes.

1. M

   Mark

   San Francisco1 commentaire

   1.0

   Y est allé le 6 avril 2025

   1. Cote globale 1
   2. Nourriture 1
   3. Service 1
   4. Ambiance 2

   Food was cold and the server did not come with our drinks for at least 25 minutes after being seated not even water, then the service was just extremely slow. We got all of our foods and it was cold. Very horrible service will not come back. 
   

   BJ's Restaurant & Brewhouse - San BrunoA répondu le 9 avril 2025

   Thank you so much for taking time to provide feedback about your experience. We welcome the opportunity to speak with you more about this visit, and if there is anything else you would care to share with us, please email feedback@bjsrestaurantscom. So we’ll know which review is yours, please include the name your review was posted under and that it is about our San Bruno restaurant. Please allow us a few days to get back to you. Thank you for your review.
   

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2. S

   Svetlana

   San Francisco1 commentaire

   1.0

   Y est allé le 29 mars 2025

   1. Cote globale 1
   2. Nourriture 2
   3. Service 2
   4. Ambiance 2

   So bad. very long delivery of dishes. the waiter did not warn about the delay. waited an hour for dessert bad experience
   

   BJ's Restaurant & Brewhouse - San BrunoA répondu le 29 mars 2025

   Hi Svetlana, we're truly sorry to hear about your experience. Timely service is important to us, and we appreciate your feedback. We'll address this with our team to ensure improvements are made. Thank you for sharing your thoughts, and we hope to make your next visit better.
   

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3. S

   Steve VIP

   San Francisco9 commentaires

   3.0

   Y est allé le 22 février 2025

   1. Cote globale 3
   2. Nourriture 2
   3. Service 2
   4. Ambiance 3

   We received our appetizer AFTER the entree. They said there was a cook shortage. (We got chips and dip). I understand staff issues. But the portions were one cup full, and the other two half empty (cheese and guac). It felt 'skimpy'. Fail. We ate dinner at 5pm. They were already out of the cinnamon roll pizookie. The orange creme soda was not good. And the deep dish pizza... I'm sorry any detroit style pizza around the bay is 10 X's better. Overall a bad experience and we won't be back
   

   BJ's Restaurant & Brewhouse - San BrunoA répondu le 22 février 2025

   Hi Steve. We are so sorry to hear about your experience with your food. We wouldn't like that either! We will address this with our team. On your next visit, if there is anything about your experience that can be improved, please let our onsite managers know so that we can do our best to make it right in the restaurant, on the spot!
   

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4. OT

   Client d'OpenTable

   San Francisco2 commentaires

   3.0

   Y est allé le 15 février 2025

   1. Cote globale 3
   2. Nourriture 2
   3. Service 2
   4. Ambiance 3

   Been here a couple times through out the years, but this visit was the worse. Food was super slow to come out, and when it did, everything was cold. Everything! Steak wasn't cooked right. Drinks were ok. Overall was surprised by how bad service was. Front desk people were nice though. You can do better BJ.
   

   BJ's Restaurant & Brewhouse - San BrunoA répondu le 16 février 2025

   Sorry to hear you were disappointed with your meal. We want all our guests to leave with warm smiles and full stomachs. If you're ever unsatisfied with your order, please speak with an on-site manager, so we can fix it for you right away.
   

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5. OT

   Client d'OpenTable

   San Francisco2 commentaires

   1.0

   Y est allé le 1 février 2025

   1. Cote globale 1
   2. Nourriture 2
   3. Service 1
   4. Ambiance 1

   I will never go back. The food was just okay but way overpriced. The music was so loud we couldn’t even have a conversation. And the worst part? The restroom was absolutely disgusting—filthy and completely unacceptable. For the prices they charge, you’d expect a much better experience. Shame on them for not maintaining basic cleanliness and comfort for their customers. Save your money and go somewhere that actually cares.
   

   BJ's Restaurant & Brewhouse - San BrunoA répondu le 2 février 2025

   We're truly sorry to hear about your experience. Your feedback about the food, noise level, and restroom cleanliness is taken seriously. We're committed to improving and ensuring a better experience for all our guests. Thank you for sharing your thoughts with us.
   

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6. p

   pamela VIP

   Los Angeles6 commentaires

   3.0

   Y est allé le 18 novembre 2024

   1. Cote globale 3
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   Our server was great… however getting seated was a nightmare. We had a 4pm reservation and arrived at 3:45 pm and were told we would be seated shortly. We were not seated for 45 mins and were given several varying excuses. We finally sat in the bar area open seating and the manager was kind enough to clean the tables for us.
   

   BJ's Restaurant & Brewhouse - San BrunoA répondu le 19 novembre 2024

   Pamela, we appreciate your feedback and are glad to hear our server made a positive impression. We’re sorry to hear about the seating delay and the confusion. Your experience is important to us, and we’ll address these issues to improve for future visits. Thank you for sharing your thoughts!
   

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7. D

   Denis VIP

   San Francisco27 commentaires

   3.0

   Y est allé le 2 novembre 2024

   1. Cote globale 3
   2. Nourriture 3
   3. Service 2
   4. Ambiance 4

   Service was not good- waited 30 minutes to receive dessert and check. Prime Rib overcooked.
   

   BJ's Restaurant & Brewhouse - San BrunoA répondu le 3 novembre 2024

   We are sorry to read your recent experience with us was not up to par, Denis. We will work with our team to make sure this does not happen again.
   

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8. D

   David VIP

   Palm Springs 9 commentaires

   4.0

   Y est allé le 21 octobre 2024

   1. Cote globale 4
   2. Nourriture 2
   3. Service 5
   4. Ambiance 3

   Oxana was awesome and took care of everything extraordinarily well.
   

   BJ's Restaurant & Brewhouse - San BrunoA répondu le 23 octobre 2024

   Thanks for the great feedback, David! We're thrilled to hear that Oxana provided excellent service. Your support means a lot to us, and we hope to keep impressing you in the future!
   

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9. l

   liza

   San Francisco5 commentaires

   3.0

   Y est allé le 15 septembre 2024

   1. Cote globale 3
   2. Nourriture 3
   3. Service 3
   4. Ambiance 3

   i held my Birthday dinner party with my family members. The foods were not as good as we expected. and there was not enough waiter on Saturday. Therefore a little slow of everything.
   

   BJ's Restaurant & Brewhouse - San BrunoA répondu le 18 septembre 2024

   Liza, thank you for sharing your experience. We’re sorry to hear the food and service didn’t meet your expectations during your birthday dinner. Your feedback is important to us, and we’ll work to improve our offerings and service for future events. We hope to welcome you back soon!
   

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10. WM

    WinnieM

    San Francisco2 commentaires

    5.0

    Y est allé le 22 juillet 2024

    1. Cote globale 5
    2. Nourriture 4
    3. Service 5
    4. Ambiance 4

    It was good value. Food was good and service was excellent
    

    BJ's Restaurant & Brewhouse - San BrunoA répondu le 23 juillet 2024

    Hey Winnie! Thank you so much for your feedback. We pride ourselves on great service and food, and we are glad you had a great time – can’t wait to serve you again!
    

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