BJ's Restaurant & Brewhouse - Rancho Cucamonga

BJ's Restaurant & Brewhouse - Rancho Cucamonga reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. E

   Ed VIP

   Los Angeles32 reviews

   5.0

   Dined on April 24, 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   We arrived for our reservation on time and were seated with a smile! The only thing we would like to point out is when you have seniors with canes and/or walkers, it is not convenient to place them at a large booth like table where everyone has to scoot around the booth to be placed. (We were a group of 8) Some seniors cannot move and usually have a hard time moving forward in a seating as we were placed. The server was a really nice gal with a smile every time she would ask what we needed and placing our drink and food orders. The downside was all but one of our friends did not get their food like the rest of us did and that senior had to ask where her lunch plate was! The server had an astonished look and went back to the kitchen to find out. That one person who did not get their food as we all did was quite annoyed as it took another 8 minutes to get food due to the kitchen "forgot one order!" How does the kitchen "forget?" After that mess was sorted out, we did enjoy our food, had a lot of good laughs among us as friends and we will be back, but not too soon. One other suggestion to your kitchen, serve soup HOT! Not tepid.
   

   BJ's Restaurant & Brewhouse - Rancho CucamongaResponded 4 days ago

   Thanks for your detailed feedback, Ed! We're thrilled you enjoyed the food and had a good time with friends. Your suggestions about seating and serving temperatures are valuable, and we'll definitely work on improving those aspects. We look forward to welcoming you back soon!
   

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2. S

   Stephen

   Los Angeles1 review

   5.0

   Dined on April 21, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We've been going to BJs for some time. This visit was to celebrate our 47th anniversary and it was exactly what we would have wanted. Our server, Brandon, was friendly and helpful. We made reservations a week earlier through Open Table and we were seated as soon as we gave our name at the reception desk. Highly recommend BJs and using Open Table...it was a first for us and absolutely spot on.
   

   BJ's Restaurant & Brewhouse - Rancho CucamongaResponded on April 22, 2025

   Thanks for sharing your wonderful experience, Stephen! We're thrilled to hear that you chose BJ's to celebrate your 47th anniversary. It’s great to know that Brandon provided excellent service and that your reservation went smoothly. We appreciate your recommendation and look forward to welcoming you back soon!
   

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3. D

   Don

   Orange County1 review

   4.0

   Dined on April 20, 2025

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   Everything was fine until we left. After walking out into the parking lot, both my wife and I had what seemed like grease or chocolate all over the backs of our pant legs. Hopefully it didn’t ruin our clothes (they’re in the wash right now).
   

   BJ's Restaurant & Brewhouse - Rancho CucamongaResponded on April 21, 2025

   Don, we appreciate your feedback and are glad you enjoyed your time with us. We apologize for the inconvenience you experienced afterward. Your comments are important, and we'll address this issue to ensure a better experience for our guests in the future. Thank you for bringing it to our attention!
   

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4. S

   Stefani

   Palm Springs1 review

   3.0

   Dined on April 7, 2025

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 3

   Unfortunately there is no reason to make a reservation here since we still had to wait 25-30 minutes. The people at check in were rude and dismissive and too busy talking to get anyone seated.
   

   BJ's Restaurant & Brewhouse - Rancho CucamongaResponded on April 9, 2025

   Hi Stefani. We are so sorry you were not satisfied with your BJ’s visit and hope you can give us another chance. Next time, if anything about your experience can be improved, please let our managers know so we can make it right while you are dining with us. Thank you for your feedback.
   

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5. K

   Kiarah

   Los Angeles1 review

   5.0

   Dined on April 7, 2025

   1. Overall 5
   2. Food 4
   3. Service 3
   4. Ambience 3

   Everything was perfect I love the veune and the food
   

   BJ's Restaurant & Brewhouse - Rancho CucamongaResponded on April 9, 2025

   Kiarah, we’re thrilled to hear you loved the venue and food! Your positive feedback means a lot to us. We look forward to welcoming you back for more perfect experiences!
   

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6. R

   Rosa

   Los Angeles1 review

   1.0

   Dined on March 22, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Cuando hice la reservación me preguntaron que cuál ovación tenía y puse birthday después me preguntaron quería poner algo puse sorprender a mi novio con un pastel y una vela y cantarle eso nunca pasó so no hubo una sorpresa para él pensé que al final de la cena me iban a traer un pastelito con una vela pero nada de eso pasó para que preguntan si no van a hacerlo
   

   BJ's Restaurant & Brewhouse - Rancho CucamongaResponded on March 25, 2025

   Thank you so much for taking time to provide feedback about your experience. We welcome the opportunity to speak with you more about this visit, and if there is anything else you would care to share with us, please email feedback@bjsrestaurantscom. So we’ll know which review is yours, please include the name your review was posted under and that it is about our Rancho Cucamonga restaurant. Please allow us a few days to get back to you. Thank you for your review.
   

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7. J

   Jerome

   Los Angeles3 reviews

   5.0

   Dined on March 3, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service, reservation was pointless. We ended up sitting at the bar. Wait time was 1 hour
   

   BJ's Restaurant & Brewhouse - Rancho CucamongaResponded on March 4, 2025

   Thanks for the feedback, Jerome! We’re thrilled you enjoyed our service, but we apologize for the wait and any confusion with your reservation. We’re always striving to improve and appreciate your insights. Looking forward to serving you better next time!
   

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8. K

   Kirk

   Detroit4 reviews

   3.0

   Dined on February 27, 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Four of us came in for dinner. We were seated quickly thanks to the Open Table reservation and the restaurant was busy, but not over crowded. It took some time for the drinks to arrive, and the food took even longer. The different entrees were individually delivered over a 5 minute period, and each one was cold. They may have a staffing shortage here.
   

   BJ's Restaurant & Brewhouse - Rancho CucamongaResponded on February 28, 2025

   Thank you for sharing your experience Kirk. Sounds like we didn't provide the outstanding service we strive for this time. We'll address this with the staff and make sure it doesn't happen again. We would like to make it up to you. Please swing back by our location and personally share this experience with the manager so we can do right by you.
   

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9. K

   Kristi

   Orange County5 reviews

   5.0

   Dined on February 23, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Dinner was amazing and our service was perfect. Made a special occasion over the top.
   

   BJ's Restaurant & Brewhouse - Rancho CucamongaResponded on February 24, 2025

   Kristi, we’re thrilled to hear you had such a wonderful experience! It’s great to know our team helped make your special occasion memorable. We can’t wait to welcome you back for another amazing dinner!
   

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10. P

    Patsy

    Las Vegas1 review

    5.0

    Dined on February 17, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4

    Service was excellent. Prices could be better. With reservations was seated within 10 minutes.
    

    BJ's Restaurant & Brewhouse - Rancho CucamongaResponded on February 21, 2025

    Thanks for the fantastic review, Patsy! We're thrilled to hear you enjoyed our service and appreciate your feedback on pricing. We're always looking to improve and hope to see you again soon!
    

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