BJ's Restaurant & Brewhouse - Polaris

BJ's Restaurant & Brewhouse - Polaris reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. J

   Julie

   Columbus5 reviews

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our waitress was great! Food was also great! Only issues were that I ordered a side salad and another lady ordered soup, and did not come out till after we were already eating our entrees. Our waitress apologized and gave us to go containers per our request.
   

   BJ's Restaurant & Brewhouse - PolarisResponded 2 days ago

   Thanks for your feedback, Julie! We’re thrilled to hear you enjoyed the food and service. We appreciate your understanding regarding the timing of the side salad and soup. Your experience helps us improve, and we hope to see you again soon for an even better visit!
   

   Is this helpful?

2. C

   Claire

   Cleveland1 review

   2.0

   Dined 6 days ago

   1. Overall 2
   2. Food 5
   3. Service 2
   4. Ambience 4

   Granted it was Mother’s Day so definitely busy but it took over an hour to get our food and one of the dishes my party ordered was cold.
   

   BJ's Restaurant & Brewhouse - PolarisResponded 2 days ago

   Claire, we appreciate your feedback and apologize for the delay and the temperature of your dish, especially on such a busy day. We strive for better service and will address this with our team to ensure improvements. Thank you for sharing your experience with us.
   

   Is this helpful?

3. S

   Steve

   Columbus8 reviews

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   We had a table of 12. The service was outstanding! Usually with that many people someone’s meal is messed up. Everyone’s meal was searched together & perfect! The only thing is the music was a bit loud. We could not hear us talk to each other without raising our voice
   

   BJ's Restaurant & Brewhouse - PolarisResponded 4 days ago

   Thanks for the fantastic review, Steve! We're thrilled to hear that your group enjoyed their meals and received great service. We appreciate your feedback about the music volume and will definitely take it into consideration for future visits. Looking forward to welcoming you back soon!
   

   Is this helpful?

4. M

   Matt VIP

   Detroit17 reviews

   1.0

   Dined on May 4, 2025

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 1

   restaurant was a mess, floor was sticky throughout the place. Trash on bathroom floors and debris in bar area. Service was not friendly. Hostess looked like she wanted to fight you. Food was very average at best. It was a busy Sunday night but it was not good in any way. We had a reservation and waited 30 minutes for our table.
   

   BJ's Restaurant & Brewhouse - PolarisResponded on May 7, 2025

   Matt, we’re truly sorry to hear about your experience. Cleanliness and service are priorities for us, and we appreciate your feedback. We’ll address these issues with our team to ensure this doesn’t happen again. Thank you for bringing this to our attention.
   

   Is this helpful?

5. C

   Carley

   Columbus1 review

   1.0

   Dined on May 4, 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   We made a reservation and it was pointless to even have one! We had to still wait 39 extra minutes and only got a table when we complained that it was pointless to make a reservation because walk ins were sitting down before us who had the same amount of people. There was also another reservation there who waited and hour and ultimately left because they never got a table. The worst part was we saw menus with our name on it almost ready for us to be seated and they took it away and gave it to a walk in. It was disorganized and a horrible experience.
   

   BJ's Restaurant & Brewhouse - PolarisResponded on May 6, 2025

   Hi Carley. We are so sorry you were not satisfied with your BJ’s visit and hope you can give us another chance. Next time, if anything about your experience can be improved, please let our managers know so we can make it right while you are dining with us. Thank you for your feedback.
   

   Is this helpful?

6. G

   Grace

   Columbus1 review

   1.0

   Dined on May 4, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We had a terrible experience here. Only half our table got our food and the server did not do anything about it until 30 minutes later.
   

   BJ's Restaurant & Brewhouse - PolarisResponded on May 6, 2025

   We appreciate the feedback. Thank you for letting us know that our service wasn't up to par, and we apologize for having kept you waiting. Please don't hesitate to reach out to one of our managers the next time this happens. Our team will do everything we can to make it right.
   

   Is this helpful?

7. M

   Meghan

   Columbus1 review

   3.0

   Dined on April 23, 2025

   1. Overall 3
   2. Food 1
   3. Service 3
   4. Ambience 3

   Not that great; skillet cookie was overcooked, fries were gross and so was sandwich.
   

   BJ's Restaurant & Brewhouse - PolarisResponded on April 25, 2025

   Meghan, thanks for your feedback! We're sorry to hear that your experience didn't meet expectations. We take your comments seriously and will address the issues with our kitchen team to improve. We hope to provide a better experience during your next visit!
   

   Is this helpful?

8. A

   Ashley

   Columbus1 review

   3.0

   Dined on April 4, 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   2 food orders were forgotten and took awhile to get water and soda
   

   BJ's Restaurant & Brewhouse - PolarisResponded on April 7, 2025

   Ashley, we appreciate your feedback and apologize for the mix-up with your orders. We're working to improve our service and ensure a better experience next time. Thank you for bringing this to our attention!
   

   Is this helpful?

9. D

   Donna

   Columbus1 review

   5.0

   Dined on April 3, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had the best server. Friendly and real good service. Server had to deal with (7) Senior ladies
   

   BJ's Restaurant & Brewhouse - PolarisResponded on April 7, 2025

   Thank you, Donna! We’re thrilled to hear you had a fantastic experience with our server. Our team loves making every visit special, especially for lively groups like yours. We appreciate your kind words and hope to welcome you back soon!
   

   Is this helpful?

10. K

    Kari

    Columbus2 reviews

    4.0

    Dined on April 1, 2025

    1. Overall 4
    2. Food 5
    3. Service 5
    4. Ambience 3

    Great value with lots of specials. There are a variety of options for people with dietary restrictions.
    

    • 

    BJ's Restaurant & Brewhouse - PolarisResponded on April 2, 2025

    Thanks for the positive feedback, Kari! We're glad you appreciate our specials and the variety we offer for different dietary needs. Your support means a lot to us, and we’re always looking to improve. We hope to see you again soon!
    

    Is this helpful?