BJ's Restaurant & Brewhouse - Polaris

BJ's Restaurant & Brewhouse - Polaris reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. E

   Elizabeth

   Columbus1 review

   1.0

   Dined 6 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Our service was terrible. I had a reservation and still had to wait for 30 minutes for my table. It was a long delay getting a server to our table. She forgot drink orders, and our food was very delayed. One of our meals was 'ruined' and had to be prepared again so one of us had to wait for their meal while the others went ahead and ate.
   

   BJ's Restaurant & Brewhouse - PolarisResponded 4 days ago

   We are so sorry to read about your recent experience. Our service wasn't up to par, and we apologize for having kept you waiting. Please don't hesitate to reach out to one of our managers the next time this happens. Our team will do everything we can to make it right.
   

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2. B

   Bonni

   Columbus79 reviews

   5.0

   Dined on May 22, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our party of 6 had a wonderful time! Our server was friendly, knowledgeable, and took care of our orders in a timely fashion. I enjoyed my Strawberry Fields Salad since they could substitute feta cheese for the blue cheese crumbles. My husband had the French Dip, and others in our party had the Thursday specials. Everyone liked their Pizookies. The beer was also good - so many choices! It had been a while since my last visit, but I plan to return soon.
   

   BJ's Restaurant & Brewhouse - PolarisResponded on May 26, 2025

   Bonni, we're thrilled to hear you and your party had such a great experience! It's wonderful that you enjoyed the Strawberry Fields Salad and the Pizookies. We can't wait to welcome you back for another round of deliciousness and good times!
   

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3. A

   Ashley

   Columbus1 review

   1.0

   Dined on May 18, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Food was ice cold, ask for warm up and got attitude. Brought food back still ice cold. Drink refills took 50+ min at a time after asking. Will not go back
   

   BJ's Restaurant & Brewhouse - PolarisResponded on May 20, 2025

   Ashley, we're truly sorry to hear about your experience. This isn’t the standard we strive for. Your feedback is important, and we'll address these issues with our team to ensure improvements. Thank you for bringing this to our attention. We hope to regain your trust in the future.
   

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4. J

   Julie

   Columbus5 reviews

   5.0

   Dined on May 13, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our waitress was great! Food was also great! Only issues were that I ordered a side salad and another lady ordered soup, and did not come out till after we were already eating our entrees. Our waitress apologized and gave us to go containers per our request.
   

   BJ's Restaurant & Brewhouse - PolarisResponded on May 15, 2025

   Thanks for your feedback, Julie! We’re thrilled to hear you enjoyed the food and service. We appreciate your understanding regarding the timing of the side salad and soup. Your experience helps us improve, and we hope to see you again soon for an even better visit!
   

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5. C

   Claire

   Cleveland1 review

   2.0

   Dined on May 11, 2025

   1. Overall 2
   2. Food 5
   3. Service 2
   4. Ambience 4

   Granted it was Mother’s Day so definitely busy but it took over an hour to get our food and one of the dishes my party ordered was cold.
   

   BJ's Restaurant & Brewhouse - PolarisResponded on May 15, 2025

   Claire, we appreciate your feedback and apologize for the delay and the temperature of your dish, especially on such a busy day. We strive for better service and will address this with our team to ensure improvements. Thank you for sharing your experience with us.
   

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6. S

   Steve

   Columbus8 reviews

   5.0

   Dined on May 11, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   We had a table of 12. The service was outstanding! Usually with that many people someone’s meal is messed up. Everyone’s meal was searched together & perfect! The only thing is the music was a bit loud. We could not hear us talk to each other without raising our voice
   

   BJ's Restaurant & Brewhouse - PolarisResponded on May 13, 2025

   Thanks for the fantastic review, Steve! We're thrilled to hear that your group enjoyed their meals and received great service. We appreciate your feedback about the music volume and will definitely take it into consideration for future visits. Looking forward to welcoming you back soon!
   

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7. M

   Matt VIP

   Detroit17 reviews

   1.0

   Dined on May 4, 2025

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 1

   restaurant was a mess, floor was sticky throughout the place. Trash on bathroom floors and debris in bar area. Service was not friendly. Hostess looked like she wanted to fight you. Food was very average at best. It was a busy Sunday night but it was not good in any way. We had a reservation and waited 30 minutes for our table.
   

   BJ's Restaurant & Brewhouse - PolarisResponded on May 7, 2025

   Matt, we’re truly sorry to hear about your experience. Cleanliness and service are priorities for us, and we appreciate your feedback. We’ll address these issues with our team to ensure this doesn’t happen again. Thank you for bringing this to our attention.
   

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8. C

   Carley

   Columbus1 review

   1.0

   Dined on May 4, 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   We made a reservation and it was pointless to even have one! We had to still wait 39 extra minutes and only got a table when we complained that it was pointless to make a reservation because walk ins were sitting down before us who had the same amount of people. There was also another reservation there who waited and hour and ultimately left because they never got a table. The worst part was we saw menus with our name on it almost ready for us to be seated and they took it away and gave it to a walk in. It was disorganized and a horrible experience.
   

   BJ's Restaurant & Brewhouse - PolarisResponded on May 6, 2025

   Hi Carley. We are so sorry you were not satisfied with your BJ’s visit and hope you can give us another chance. Next time, if anything about your experience can be improved, please let our managers know so we can make it right while you are dining with us. Thank you for your feedback.
   

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9. G

   Grace

   Columbus1 review

   1.0

   Dined on May 4, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We had a terrible experience here. Only half our table got our food and the server did not do anything about it until 30 minutes later.
   

   BJ's Restaurant & Brewhouse - PolarisResponded on May 6, 2025

   We appreciate the feedback. Thank you for letting us know that our service wasn't up to par, and we apologize for having kept you waiting. Please don't hesitate to reach out to one of our managers the next time this happens. Our team will do everything we can to make it right.
   

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10. M

    Meghan

    Columbus1 review

    3.0

    Dined on April 23, 2025

    1. Overall 3
    2. Food 1
    3. Service 3
    4. Ambience 3

    Not that great; skillet cookie was overcooked, fries were gross and so was sandwich.
    

    BJ's Restaurant & Brewhouse - PolarisResponded on April 25, 2025

    Meghan, thanks for your feedback! We're sorry to hear that your experience didn't meet expectations. We take your comments seriously and will address the issues with our kitchen team to improve. We hope to provide a better experience during your next visit!
    

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