BJ's Restaurant & Brewhouse - Polaris

Commentaires sur le restaurant BJ's Restaurant & Brewhouse - Polaris de personnes qui y ont mangé. Selon des cotes récentes.

1. C

   Carley

   Colombus1 commentaire

   1.0

   Y est allé il y a 1 jour

   1. Cote globale 1
   2. Nourriture 2
   3. Service 1
   4. Ambiance 1

   We made a reservation and it was pointless to even have one! We had to still wait 39 extra minutes and only got a table when we complained that it was pointless to make a reservation because walk ins were sitting down before us who had the same amount of people. There was also another reservation there who waited and hour and ultimately left because they never got a table. The worst part was we saw menus with our name on it almost ready for us to be seated and they took it away and gave it to a walk in. It was disorganized and a horrible experience.
   

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2. G

   Grace

   Colombus1 commentaire

   1.0

   Y est allé il y a 1 jour

   1. Cote globale 1
   2. Nourriture 1
   3. Service 1
   4. Ambiance 1

   We had a terrible experience here. Only half our table got our food and the server did not do anything about it until 30 minutes later.
   

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3. M

   Meghan

   Colombus1 commentaire

   3.0

   Y est allé le 23 avril 2025

   1. Cote globale 3
   2. Nourriture 1
   3. Service 3
   4. Ambiance 3

   Not that great; skillet cookie was overcooked, fries were gross and so was sandwich.
   

   BJ's Restaurant & Brewhouse - PolarisA répondu le 25 avril 2025

   Meghan, thanks for your feedback! We're sorry to hear that your experience didn't meet expectations. We take your comments seriously and will address the issues with our kitchen team to improve. We hope to provide a better experience during your next visit!
   

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4. A

   Ashley

   Colombus1 commentaire

   3.0

   Y est allé le 4 avril 2025

   1. Cote globale 3
   2. Nourriture 3
   3. Service 3
   4. Ambiance 4

   2 food orders were forgotten and took awhile to get water and soda
   

   BJ's Restaurant & Brewhouse - PolarisA répondu le 7 avril 2025

   Ashley, we appreciate your feedback and apologize for the mix-up with your orders. We're working to improve our service and ensure a better experience next time. Thank you for bringing this to our attention!
   

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5. D

   Donna

   Colombus1 commentaire

   5.0

   Y est allé le 3 avril 2025

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   We had the best server. Friendly and real good service. Server had to deal with (7) Senior ladies
   

   BJ's Restaurant & Brewhouse - PolarisA répondu le 7 avril 2025

   Thank you, Donna! We’re thrilled to hear you had a fantastic experience with our server. Our team loves making every visit special, especially for lively groups like yours. We appreciate your kind words and hope to welcome you back soon!
   

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6. K

   Kari

   Colombus2 commentaires

   4.0

   Y est allé le 1 avril 2025

   1. Cote globale 4
   2. Nourriture 5
   3. Service 5
   4. Ambiance 3

   Great value with lots of specials. There are a variety of options for people with dietary restrictions.
   

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   BJ's Restaurant & Brewhouse - PolarisA répondu le 2 avril 2025

   Thanks for the positive feedback, Kari! We're glad you appreciate our specials and the variety we offer for different dietary needs. Your support means a lot to us, and we’re always looking to improve. We hope to see you again soon!
   

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7. R

   RICHARD VIP

   Colombus35 commentaires

   2.0

   Y est allé le 28 mars 2025

   1. Cote globale 2
   2. Nourriture 1
   3. Service 2
   4. Ambiance 3

   Asked for booth when reserved - seated at a table. Asked for extra lemon with tea - didn’t get it. Ordered chicken club for $17.00 and got very little chicken, no lettuce and limp bacon when I ordered it extra crispy. Wendy’s is a lot better for $5. Rice pilaf was inedible being starchy and sweet! Other party ordered grilled salmon for $25 and it came mushy and covered in butter sauce that was not in the description - horrible. 10 minutes to get a second on iced tea and dirty dishes were never cleared. Not going back to get another bad experience.
   

   BJ's Restaurant & Brewhouse - PolarisA répondu le 29 mars 2025

   Thank you for sharing your experience Richard. Sounds like we didn't provide the outstanding service we strive for this time. We'll address this with the staff and make sure it doesn't happen again. We would like to make it up to you. Please swing back by our location and personally share this experience with the manager so we can do right by you.
   

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8. S

   Sarah

   Colombus6 commentaires

   5.0

   Y est allé le 25 mars 2025

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   Absolutely wonderful service and the food was delicious!!!
   

   BJ's Restaurant & Brewhouse - PolarisA répondu le 27 mars 2025

   Thanks for the fantastic feedback, Sarah! We're thrilled to hear you enjoyed our service and found the food delicious. Your support means a lot to us, and we can’t wait to welcome you back for more great experiences!
   

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9. L

   Larry

   Colombus25 commentaires

   4.0

   Y est allé le 19 mars 2025

   1. Cote globale 4
   2. Nourriture 5
   3. Service 5
   4. Ambiance 3

   Food and service were very good. Don’t like being seated in the ba area. r
   

   BJ's Restaurant & Brewhouse - PolarisA répondu le 21 mars 2025

   Thanks for your feedback, Larry! We’re thrilled you enjoyed the food and service. We appreciate your thoughts on seating and will take that into consideration for future improvements. We look forward to welcoming you back soon!
   

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10. OT

    Client d'OpenTable

    Colombus5 commentaires

    3.0

    Y est allé le 13 mars 2025

    1. Cote globale 3
    2. Nourriture 3
    3. Service 3
    4. Ambiance 3

    we had a party of 11. Half of the food came out and it probably 15 minutes for the rest of the food to come out. was very average.
    

    BJ's Restaurant & Brewhouse - PolarisA répondu le 15 mars 2025

    We are so sorry to read about your recent experience. Our service wasn't up to par, and we apologize for having kept you waiting. Please don't hesitate to reach out to one of our managers the next time this happens. Our team will do everything we can to make it right.
    

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