BJ's Restaurant & Brewhouse - Polaris

BJ's Restaurant & Brewhouse - Polaris reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. M

   Matt VIP

   Detroit17 reviews

   1.0

   Dined 5 days ago

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 1

   restaurant was a mess, floor was sticky throughout the place. Trash on bathroom floors and debris in bar area. Service was not friendly. Hostess looked like she wanted to fight you. Food was very average at best. It was a busy Sunday night but it was not good in any way. We had a reservation and waited 30 minutes for our table.
   

   BJ's Restaurant & Brewhouse - PolarisResponded 2 days ago

   Matt, we’re truly sorry to hear about your experience. Cleanliness and service are priorities for us, and we appreciate your feedback. We’ll address these issues with our team to ensure this doesn’t happen again. Thank you for bringing this to our attention.
   

   Is this helpful?

2. C

   Carley

   Columbus1 review

   1.0

   Dined 5 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   We made a reservation and it was pointless to even have one! We had to still wait 39 extra minutes and only got a table when we complained that it was pointless to make a reservation because walk ins were sitting down before us who had the same amount of people. There was also another reservation there who waited and hour and ultimately left because they never got a table. The worst part was we saw menus with our name on it almost ready for us to be seated and they took it away and gave it to a walk in. It was disorganized and a horrible experience.
   

   BJ's Restaurant & Brewhouse - PolarisResponded 3 days ago

   Hi Carley. We are so sorry you were not satisfied with your BJ’s visit and hope you can give us another chance. Next time, if anything about your experience can be improved, please let our managers know so we can make it right while you are dining with us. Thank you for your feedback.
   

   Is this helpful?

3. G

   Grace

   Columbus1 review

   1.0

   Dined 5 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We had a terrible experience here. Only half our table got our food and the server did not do anything about it until 30 minutes later.
   

   BJ's Restaurant & Brewhouse - PolarisResponded 3 days ago

   We appreciate the feedback. Thank you for letting us know that our service wasn't up to par, and we apologize for having kept you waiting. Please don't hesitate to reach out to one of our managers the next time this happens. Our team will do everything we can to make it right.
   

   Is this helpful?

4. M

   Meghan

   Columbus1 review

   3.0

   Dined on April 23, 2025

   1. Overall 3
   2. Food 1
   3. Service 3
   4. Ambience 3

   Not that great; skillet cookie was overcooked, fries were gross and so was sandwich.
   

   BJ's Restaurant & Brewhouse - PolarisResponded on April 25, 2025

   Meghan, thanks for your feedback! We're sorry to hear that your experience didn't meet expectations. We take your comments seriously and will address the issues with our kitchen team to improve. We hope to provide a better experience during your next visit!
   

   Is this helpful?

5. A

   Ashley

   Columbus1 review

   3.0

   Dined on April 4, 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   2 food orders were forgotten and took awhile to get water and soda
   

   BJ's Restaurant & Brewhouse - PolarisResponded on April 7, 2025

   Ashley, we appreciate your feedback and apologize for the mix-up with your orders. We're working to improve our service and ensure a better experience next time. Thank you for bringing this to our attention!
   

   Is this helpful?

6. D

   Donna

   Columbus1 review

   5.0

   Dined on April 3, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had the best server. Friendly and real good service. Server had to deal with (7) Senior ladies
   

   BJ's Restaurant & Brewhouse - PolarisResponded on April 7, 2025

   Thank you, Donna! We’re thrilled to hear you had a fantastic experience with our server. Our team loves making every visit special, especially for lively groups like yours. We appreciate your kind words and hope to welcome you back soon!
   

   Is this helpful?

7. K

   Kari

   Columbus2 reviews

   4.0

   Dined on April 1, 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 3

   Great value with lots of specials. There are a variety of options for people with dietary restrictions.
   

   • 

   BJ's Restaurant & Brewhouse - PolarisResponded on April 2, 2025

   Thanks for the positive feedback, Kari! We're glad you appreciate our specials and the variety we offer for different dietary needs. Your support means a lot to us, and we’re always looking to improve. We hope to see you again soon!
   

   Is this helpful?

8. R

   RICHARD VIP

   Columbus35 reviews

   2.0

   Dined on March 28, 2025

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 3

   Asked for booth when reserved - seated at a table. Asked for extra lemon with tea - didn’t get it. Ordered chicken club for $17.00 and got very little chicken, no lettuce and limp bacon when I ordered it extra crispy. Wendy’s is a lot better for $5. Rice pilaf was inedible being starchy and sweet! Other party ordered grilled salmon for $25 and it came mushy and covered in butter sauce that was not in the description - horrible. 10 minutes to get a second on iced tea and dirty dishes were never cleared. Not going back to get another bad experience.
   

   BJ's Restaurant & Brewhouse - PolarisResponded on March 29, 2025

   Thank you for sharing your experience Richard. Sounds like we didn't provide the outstanding service we strive for this time. We'll address this with the staff and make sure it doesn't happen again. We would like to make it up to you. Please swing back by our location and personally share this experience with the manager so we can do right by you.
   

   Is this helpful?

9. S

   Sarah

   Columbus6 reviews

   5.0

   Dined on March 25, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Absolutely wonderful service and the food was delicious!!!
   

   BJ's Restaurant & Brewhouse - PolarisResponded on March 27, 2025

   Thanks for the fantastic feedback, Sarah! We're thrilled to hear you enjoyed our service and found the food delicious. Your support means a lot to us, and we can’t wait to welcome you back for more great experiences!
   

   Is this helpful?

10. L

    Larry

    Columbus25 reviews

    4.0

    Dined on March 19, 2025

    1. Overall 4
    2. Food 5
    3. Service 5
    4. Ambience 3

    Food and service were very good. Don’t like being seated in the ba area. r
    

    BJ's Restaurant & Brewhouse - PolarisResponded on March 21, 2025

    Thanks for your feedback, Larry! We’re thrilled you enjoyed the food and service. We appreciate your thoughts on seating and will take that into consideration for future improvements. We look forward to welcoming you back soon!
    

    Is this helpful?