BJ's Restaurant & Brewhouse - Polaris

BJ's Restaurant & Brewhouse - Polaris reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. A

   Ashley

   Columbus1 review

   3.0

   Dined on April 4, 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   2 food orders were forgotten and took awhile to get water and soda
   

   BJ's Restaurant & Brewhouse - PolarisResponded on April 7, 2025

   Ashley, we appreciate your feedback and apologize for the mix-up with your orders. We're working to improve our service and ensure a better experience next time. Thank you for bringing this to our attention!
   

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2. D

   Donna

   Columbus1 review

   5.0

   Dined on April 3, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had the best server. Friendly and real good service. Server had to deal with (7) Senior ladies
   

   BJ's Restaurant & Brewhouse - PolarisResponded on April 7, 2025

   Thank you, Donna! We’re thrilled to hear you had a fantastic experience with our server. Our team loves making every visit special, especially for lively groups like yours. We appreciate your kind words and hope to welcome you back soon!
   

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3. K

   Kari

   Columbus2 reviews

   4.0

   Dined on April 1, 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 3

   Great value with lots of specials. There are a variety of options for people with dietary restrictions.
   

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   BJ's Restaurant & Brewhouse - PolarisResponded on April 2, 2025

   Thanks for the positive feedback, Kari! We're glad you appreciate our specials and the variety we offer for different dietary needs. Your support means a lot to us, and we’re always looking to improve. We hope to see you again soon!
   

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4. R

   RICHARD

   Columbus35 reviews

   2.0

   Dined on March 28, 2025

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 3

   Asked for booth when reserved - seated at a table. Asked for extra lemon with tea - didn’t get it. Ordered chicken club for $17.00 and got very little chicken, no lettuce and limp bacon when I ordered it extra crispy. Wendy’s is a lot better for $5. Rice pilaf was inedible being starchy and sweet! Other party ordered grilled salmon for $25 and it came mushy and covered in butter sauce that was not in the description - horrible. 10 minutes to get a second on iced tea and dirty dishes were never cleared. Not going back to get another bad experience.
   

   BJ's Restaurant & Brewhouse - PolarisResponded on March 29, 2025

   Thank you for sharing your experience Richard. Sounds like we didn't provide the outstanding service we strive for this time. We'll address this with the staff and make sure it doesn't happen again. We would like to make it up to you. Please swing back by our location and personally share this experience with the manager so we can do right by you.
   

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5. S

   Sarah

   Columbus6 reviews

   5.0

   Dined on March 25, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Absolutely wonderful service and the food was delicious!!!
   

   BJ's Restaurant & Brewhouse - PolarisResponded on March 27, 2025

   Thanks for the fantastic feedback, Sarah! We're thrilled to hear you enjoyed our service and found the food delicious. Your support means a lot to us, and we can’t wait to welcome you back for more great experiences!
   

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6. L

   Larry

   Columbus25 reviews

   4.0

   Dined on March 19, 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 3

   Food and service were very good. Don’t like being seated in the ba area. r
   

   BJ's Restaurant & Brewhouse - PolarisResponded on March 21, 2025

   Thanks for your feedback, Larry! We’re thrilled you enjoyed the food and service. We appreciate your thoughts on seating and will take that into consideration for future improvements. We look forward to welcoming you back soon!
   

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7. OT

   OpenTable Diner

   Columbus5 reviews

   3.0

   Dined on March 13, 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   we had a party of 11. Half of the food came out and it probably 15 minutes for the rest of the food to come out. was very average.
   

   BJ's Restaurant & Brewhouse - PolarisResponded on March 15, 2025

   We are so sorry to read about your recent experience. Our service wasn't up to par, and we apologize for having kept you waiting. Please don't hesitate to reach out to one of our managers the next time this happens. Our team will do everything we can to make it right.
   

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8. H

   Harr

   Columbus5 reviews

   5.0

   Dined on March 11, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always great food at BJ’s! Will be back for sure!
   

   BJ's Restaurant & Brewhouse - PolarisResponded on March 13, 2025

   We’re thrilled to hear you love our food! Your support means a lot, and we can't wait to welcome you back for another great meal. Thanks for sharing your experience!
   

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9. OT

   OpenTable Diner

   Columbus1 review

   2.0

   Dined on March 8, 2025

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 3

   We dined on a Saturday afternoon around 1:30. While the restaurant was full our food for a table of 6 took almost 40 minutes. While I’m awake kitchens get busy this was just completely unacceptable not to mention the burger I ordered medium came out well done. What’s the point of order a temp if it comes out nuked by the grill? The service was ok but the server just seemed annoyed the tab was getting heavy with drinks and pricier menu items. On the right day this place is great… Saturday was not the case.
   

   BJ's Restaurant & Brewhouse - PolarisResponded on March 10, 2025

   We are so sorry you were not satisfied with your BJ’s visit and hope you can give us another chance. Next time, if anything about your experience can be improved, please let our managers know so we can make it right while you are dining with us. Thank you for your feedback.
   

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10. A

    Allison VIP

    Cincinnati4 reviews

    1.0

    Dined on March 6, 2025

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    Absolutely horrible. The server got our orders wrong, the steak wasn’t cooked correctly and had to get taken back several times, she got the desserts wrong. The server refused to check on us after that and threw the receipts on the table when it was time to go. Will never return.
    

    BJ's Restaurant & Brewhouse - PolarisResponded on March 9, 2025

    Thank you for sharing your experience Allison. Sounds like we didn't provide the outstanding service we strive for this time. We'll address this with the staff and make sure it doesn't happen again. We would like to make it up to you. Please swing back by our location and personally share this experience with the manager so we can do right by you.
    

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