BJ's Restaurant & Brewhouse - Polaris

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1. T

   Trent

   Columbus

   25 reviews

   vip
   3.0

   25 reviews

   Dined on March 4, 2023

   overall3food3service1ambience3

   We were sat ten minutes early and then forgotten about. A server showed up, took a drink order and never returned to the table. About fifteen minutes later another server showed up took our orders, the entrees came out before the appetizers, and we never received refills on iced tea. It seems as though the entire restaurant industry is still having issues with their staffing.

   BJ's Restaurant & Brewhouse - PolarisResponded on March 6, 2023We appreciate the feedback. Thank you for letting us know that our service wasn't up to par, and we apologize for having kept you waiting. Please don't hesitate to reach out to one of our managers the next time this happens. Our team will do everything we can to make it right.

   Report
2. k

   katie

   Columbus

   1 review

   4.0

   1 review

   Dined on February 4, 2023

   overall4food5service5ambience4

   The main issue we had was our reservation time. I scheduled 2 1/2 hrs ahead for a 2:00 time. We got there 10 min early n checked in . We were told it would be 45 min longer than the 2:00 set time. They sat a party of 20 n we were going to have to wait. I don’t mind waiting 5 to 10 min but not 45min. Why make a reservation.

   BJ's Restaurant & Brewhouse - PolarisResponded on February 6, 2023Hi, Katie– we are so sorry to read about your recent experience. We know your time is valuable, and we hope to have another opportunity to serve you and make this right!

   Report
3. OT

   OpenTable Diner

   Columbus

   2 reviews

   4.0

   2 reviews

   Dined on January 15, 2023

   overall4food4service3ambience4

   We've eaten here before in the experience and food have always been great. The last time though the service was not as great. We had a reservation for two at 1:30 and showed up at 10 after 1:00 and they seeded for other walking groups before I decided to get up and say something to them about us already having our reservation, then they said they had a table available. There wasn't even an apology for passing us over. Also during our meal we ordered drinks and 2 starters along with a pizza for the main course. The pizza was sent out first then the drinks and starters came after???

   BJ's Restaurant & Brewhouse - PolarisResponded on January 17, 2023Thanks for letting us know about the service issue. I'm sorry about this. We will work with our team so this does not happen again.

   Report
4. VG

   VickieG

   Columbus

   2 reviews

   3.0

   2 reviews

   Dined on January 14, 2023

   overall3food4service3ambience1

   Our visit was on Saturday, January 14, 2023 for lunch @ 11:30. Restaurant was pretty quiet. Our server was training a new associate. He did not get the drink order right. The food order was accurate and very good. The only real downfall to our visit was how cold it was in the restaurant the entire time we were there. In fact we hurried out because it was so cold and we were not by the front door. When we arrived the restaurant was chilly but not too surprising when there were not very many people there. The place was almost fully occupied when we left and it seemed colder than when we arrived.

   BJ's Restaurant & Brewhouse - PolarisResponded on January 16, 2023Thanks for letting us know about the issue. I'm sorry about this. We will work with our team so this does not happen again.

   Report
5. M

   Maddy

   1 review

   5.0

   1 review

   Dined on December 12, 2022

   overall5food4service5ambience5

   Overall it was good experience being at BJs Polaris

   BJ's Restaurant & Brewhouse - PolarisResponded on December 15, 2022Hi Maddy. Thank you for your review. We're glad to hear that you enjoyed your experience, and we look forward to your next visit

   Report
6. TK

   TevisK

   1 review

   3.0

   1 review

   Dined on December 11, 2022

   overall3food5service1ambience5

   I have ate here 3 times before and oved it. I decided to have my family come for a gift exchange. Our waiter was horrible. We never saw him, he messed up 2 of my family members meals, never refilled the empty glasses and finally came back when the check was due. He ended up removing the 2 meals but I was embarrassed since it was my pick.

   BJ's Restaurant & Brewhouse - PolarisResponded on December 13, 2022Thank you for sharing your experience. Sounds like we didn't provide the outstanding service we strive for this time. We'll address this with the staff and make sure it doesn't happen again. We would like to make it up to you. Please swing back by our location and personally share this experience with the manager so we can do right by you.

   Report
7. DS

   DeborahS

   Columbus

   1 review

   4.0

   1 review

   Dined on August 20, 2022

   overall4food5service4ambience3

   Love it and will come back and bring friends. I loved the friendly staff.

   BJ's Restaurant & Brewhouse - PolarisResponded on August 23, 2022Thank you so much for sharing your recent experience. We are so happy you had a great time and enjoyed our service. We can't wait to see you again!

   Report
8. OT

   OpenTable Diner

   Columbus

   2 reviews

   5.0

   2 reviews

   Dined on August 13, 2022

   overall5food5service3ambience5

   Love this restaurant, fun get together with friends. Service did take awhile that particular day but hadn’t been bad in the past. Will be back!

   BJ's Restaurant & Brewhouse - PolarisResponded on August 16, 2022We're so glad you enjoyed your recent BJ's Restaurant & Brewhouse dining experience. See you again soon!

   Report
9. C

   Casa

   Wilmington

   1 review

   5.0

   1 review

   Dined on August 6, 2022

   overall5food5service5ambience5

   Our server was absolutely fantastic and the overall experience was delightful and food was delicious

   BJ's Restaurant & Brewhouse - PolarisResponded on August 8, 2022Thank you for this kind review, Casa. We're happy to hear you enjoyed the food and service you received during this visit. We can't wait to see you again!

   Report
10. RD

    RichardD

    Columbus

    7 reviews

    4.0

    7 reviews

    Dined on August 2, 2022

    overall4food3service4ambience4

    Great atmosphere. Good service, Good food perfect for a lunch meeting.

    BJ's Restaurant & Brewhouse - PolarisResponded on August 4, 2022Thank you so much for this review, Richard. We're very happy you enjoyed dining with us. We look forward to seeing you again soon!

    Report
11. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on March 28, 2022

    overall5food5service5ambience5

    We had a great waitress. Very friendly and accommodating. The atmosphere is very nice and the food is delicious! We had a great time there.

    BJ's Restaurant & Brewhouse - PolarisResponded on March 30, 2022Thank you very much for this review. We're so happy you feel this way about us, and we hope to see you soon.

    Report
12. OT

    OpenTable Diner

    Cincinnati

    5 reviews

    5.0

    5 reviews

    Dined on March 20, 2022

    overall5food5service5ambience5

    Great server!

    BJ's Restaurant & Brewhouse - PolarisResponded on March 22, 2022Thank you so much for sharing your recent experience. We are so happy you had a great time and enjoyed our service. We can't wait to see you again!

    Report
13. OT

    OpenTable Diner

    Columbus

    1 review

    1.0

    1 review

    Dined on December 10, 2021

    overall1food1service1ambience1

    I’m furious. I get to the restaurant with my team. It’s packed. I go to the hostess and she informs me I don’t have a reservation as they don’t take reservations. I showed her the confirmation email and she did not care. We were put on the waitlist. It was awful!! I’ll never be back

    BJ's Restaurant & Brewhouse - PolarisResponded on December 11, 2021We appreciate the feedback. Thank you for letting us know that our service wasn't up to par, and we apologize for having kept you waiting. Please don't hesitate to reach out to one of our managers the next time this happens. Our team will do everything we can to make it right.

    Report
14. OT

    OpenTable Diner

    1 review

    4.0

    1 review

    Dined on November 26, 2021

    overall4food2service4ambience5

    Menu was very small and not much to pick from

    Report
15. OT

    OpenTable Diner

    Columbus

    1 review

    5.0

    1 review

    Dined on November 11, 2021

    overall5food5service5ambience5

    Went out for Veterans Day meals. Service was great, food was great, no complaints!

    Report
16. JF

    JimF

    Columbus

    5 reviews

    4.0

    5 reviews

    Dined on September 26, 2021

    overall4food5service3ambience4

    Great food and value. Taking reservations now to try and help with labor issues, so that was good. Server was very busy but the restaurant was half empty. Sign of the times I guess.

    Report
17. T

    Troy

    Columbus

    10 reviews

    5.0

    10 reviews

    Dined on September 6, 2021

    overall5food5service5ambience5

    Friendly service. Food was delicious. Make a reservation as they are short of staff. We didn’t notice though as the service was excellent.

    Report
18. LL

    LisaL

    1 review

    4.0

    1 review

    Dined on May 30, 2021

    overall4food3service5ambience3

    Person who seated us was not very friendly. Waitress was friendly and attentive!!

    Report
19. KK

    KKolbe

    Columbus

    33 reviews

    vip
    5.0

    33 reviews

    Dined on April 11, 2021

    overall5food5service5ambience5

    Birthday it was nice to be out.

    Report
20. TB

    TiffanyB

    1 review

    3.0

    1 review

    Dined on February 21, 2021

    overall3food2service4ambience4

    Service was good. Efficient and quick. Food was meh. Burnt appetizers. Bland

    Report
21. L

    Lynn

    Columbus

    12 reviews

    4.0

    12 reviews

    Dined on January 30, 2021

    overall4food4service4ambience4

    Met a friend for lunch. All safety precautions were good. Food was good-I had a salad and a flatbread pizza-and wait staff were attentive. Prices weren’t too bad. I will definitely return in future.

    Report
22. OT

    OpenTable Diner

    Columbus

    2 reviews

    3.0

    2 reviews

    Dined on December 5, 2020

    overall3food3service4ambience3

    The food was good and the service was good.. The front end hostess could have been more friendly. Really didn’t seem to want to be there, and didn’t care that we made a reservation.

    Report
23. b

    brennak

    Columbus

    65 reviews

    4.0

    65 reviews

    Dined on November 15, 2020

    overall4food4service5ambience3

    This is a go to spot for us because there is something for everyone to eat. Our service was great, the server even brought our baby a garlic knot and fruit to keep him occupied while waiting for food.

    Report
24. LH

    LarryH

    Columbus

    5 reviews

    5.0

    5 reviews

    Dined on November 11, 2020

    overall5food5service5ambience5

    They have an extensive menu for all tastes. Great selection of draft beers and cider.

    Report
25. M

    Mickey

    Cleveland

    35 reviews

    vip
    4.0

    35 reviews

    Dined on November 6, 2020

    overall4food5service5ambience4

    Great experience except checkin cancelled our Open Table Reservation and we lost credit for using open Table ... OT did correct the error but not without frustration

    Report
26. OT

    OpenTable Diner

    1 review

    4.0

    1 review

    Dined on November 1, 2020

    overall4food5service5ambience4

    Only reason I gave 4 stars is because the bathrooms have a sewage issue that was so offensive it almost made me sick.

    Report
27. OT

    OpenTable Diner

    Columbus

    2 reviews

    vip
    5.0

    2 reviews

    Dined on October 29, 2020

    overall5food5service5ambience5

    Food always good. Felt safe in the restaurant. Excellent server - Patricia H

    Report
28. s

    scottg

    1 review

    5.0

    1 review

    Dined on October 22, 2020

    overall5food4service5ambience4

    Great place for lunch! Good food and great service!

    Report
29. MC

    MelC

    1 review

    5.0

    1 review

    Dined on October 13, 2020

    overall5food4service5ambience5

    Good variety to select from on the menu and nicely set up to handle the current safety needs when dining in.

    Report
30. MM

    MaureenM

    Columbus

    9 reviews

    4.0

    9 reviews

    Dined on September 27, 2020

    overall4food4service4ambience4

    My husband likes BJs due to the wide selection of beers and the ability to watch NFL games. I like the variety of menu items.

    Report
31. OT

    OpenTable Diner

    Columbus

    22 reviews

    5.0

    22 reviews

    Dined on September 12, 2020

    overall5food5service5ambience5

    We ate outdoors. Service was good and paying with app was good experience but the 18% advance gratuity selection was something noticed.

    Report
32. JA

    JennyA

    Columbus

    1 review

    5.0

    1 review

    Dined on July 18, 2020

    overall5food5service5ambience5

    I felt very safe with the corona virus precautions and had a lovely experience. It is at the top of my lists for restaurants to go to right now.

    Report
33. DW

    DebbieW

    Cincinnati

    10 reviews

    5.0

    10 reviews

    Dined on May 29, 2020

    overall5food5service5ambience5

    I’m a picky eater, and they have something for me. Keep up good work.

    Report
34. t

    thebolt

    Columbus

    24 reviews

    4.0

    24 reviews

    Dined on March 8, 2020

    overall4food3service4ambience3

    Typical BJs. My meal was average, jalapeño burger that had a whopping four jalapeños on it and the bun was very dry. My wife took a recommendation from our server but didn’t care for it and asked for something different, no problem doing it but they apparently don’t expedite in a situation like that, just goes in as an order, so I was long done with mine before she finally got hers.

    Report
35. S

    Steph

    Columbus

    1 review

    4.0

    1 review

    Dined on March 7, 2020

    overall4food2service3ambience5

    Salad was the worst I have ever had. Lettuce was soggy. They would only serve my steak rare. Then they put a sauce on it that wasn’t mentioned on the menu. My son liked the ribs. Appetizers were cold. Fried pickles and potato skins were not good. Service was quick and atmosphere was nice

    Report
36. FJ

    FJE990

    Columbus

    9 reviews

    4.0

    9 reviews

    Dined on February 29, 2020

    overall4food4service5ambience4

    Lots of menu options and kids love the pizooki. Food might be in salty side. I notice we drink a lot of water after eating there.

    Report
37. TW

    TerryW

    Columbus

    16 reviews

    vip
    5.0

    16 reviews

    Dined on February 28, 2020

    overall5food5service5ambience5

    We were seated promptly and treated courteously. The food was delicious. Service was prompt, personable, and efficient. We had a wonderful dinner

    Report
38. WT

    WillT

    Columbus

    31 reviews

    vip
    4.0

    31 reviews

    Dined on February 21, 2020

    overall4food4service5ambience4

    Huge menu, lots of choices. Food quality was pretty good, but tri-tip steak was a little tough. Large portions

    Report
39. S

    Sunrise13

    Columbus

    36 reviews

    vip
    4.0

    36 reviews

    Dined on February 17, 2020

    overall4food4service3ambience4

    Our server was very personable, but there was an issue with splitting the check. We were there for a co-workers birthday, and there were 7 of us. We needed the check split 6 ways, and it seemed like quite an ordeal. Our server had to get manager approval to reprint the checks. This caused an avoidable delay during a time we were already pressed to get back to work. The food was great. Lots of different options. And the service was really good except for that one area.

    Report
40. DP

    DonP

    Columbus

    78 reviews

    vip
    5.0

    78 reviews

    Dined on February 17, 2020

    overall5food5service5ambience5

    Great service and food as usual

    Report